FOI REF: 2305
Dear Daniel
Please find below the response to your recent Freedom of Information enquiry from Weston Area
Health NHS Trust.
Question 1:
How many open K041 formal complaints did you have as a Trust on the last calendar day of each
month during 2015/2016 and 2016/2017 (to date)?
Due to the way the figures are recorded and subsequently reported, the complaints KO41 data is
only able to be provided by quarter. I have amended the template accordingly:
2015/2016
March 2015
April 2015
May 2015
June 2015
July 2015
August 2015
September 2015
October 2015
November 2015
December 2016*
January 2016
February 2016
March 2016
Number of K041 complaints
Q1 - 7
Q2 - 10
Q3 - 14
Q4 - 31
*I will assume this date is a typo and have provided the figures to include Dec 2015.
2016/2017
April 2016
May 2016
June 2016
July 2016
August 2016
September 2016
Number of K041 complaints
Q1 - 33
Not yet available
Question 2:
How many open PALS / Informal concerns did you have as a Trust on the last calendar day of each
month during 2015/2016 and 2016/2017 (to date)?
2015/2016
March 2015
Number of open PALs / Concerns
2
April 2015
May 2015
June 2015
July 2015
August 2015
September 2015
October 2015
November 2015
December 2016*
January 2016
February 2016
March 2016
7
4
3
4
1
3
3
1
1
4
2
0
*I will assume this date is a typo and have provided the figures for Dec 2015.
2016/2017
April 2016
May 2016
June 2016
July 2016
August 2016
September 2016
Number of open PALs / Concerns
0
0
0
0
1
Not yet available
Question 3:
Please find attached the last 2 Annual Complaints Reports.
I trust that your request has been satisfactorily answered, but I should advise you that you have the
right to complain about this response by reference to the complaints procedure of the Weston Area
Health NHS Trust, in which case you should write to me at this email address.
If you remain dissatisfied with the decision of the Trust following your complaint, you may write to
the Information Commissioner, whose address is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Jo Ward
on behalf of Gillian Hoskins
Associate Director of Governance and Patient Experience
Weston Area Health NHS Trust
[email protected]
Telephone: 01934 647002
Complaints Annual
Complaints Annual
Report 2015 - 2016 final.pdf
Report 2014 - 2015 V2.pdf
FOI REF: 2360
Dear Jane
Please find attached the response to your recent Freedom of Information enquiry from Weston Area
Health NHS Trust.
We request the first 25 type-written letters of complaint that your Trust received after 1st October
2013. If your Trust contains more than one unit, we request that the letters are from across the
units.
I trust that your request has been satisfactorily answered, but I should advise you that you have the
right to complain about this response by reference to the complaints procedure of the Weston Area
Health NHS Trust, in which case you should write to me at this email address.
If you remain dissatisfied with the decision of the Trust following your complaint, you may write to
the Information Commissioner, whose address is:
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF.
Yours sincerely,
Jo Ward
on behalf of Gillian Hoskins
Associate Director of Governance and Patient Experience
Weston Area Health NHS Trust
[email protected]
Telephone: 01934 647002
www.waht.nhs.uk
Ref 2360.pdf