ROLE DESCRIPTION
1.
ROLE DETAILS
Role Title
Team Leader
Classification Level
ASO5
Role No
F10770
Discipline
Administration
Division
Housing Services, Housing SA
Date Created
Branch/Unit
Regional Office
Date Approved
Reports To
Operations Manager or Regional Manager
Review Date
2.
ROLE CONTEXT
Role Summary
Reporting/Working
Relationships
Special Conditions
3.
The Team Leader is a role within the Eyre & Western Region, Housing Services and is accountable to the
Operations Manager for:

Leading and managing a team of Housing Officers to deliver a range of housing services and
outcomes to customers across the housing continuum within a geographical area of up to 2,000
public housing properties, encompassing both public and private rental.

Managing the development of appropriate case management strategies for customers with high or
complex needs.

Linking and planning with DFC partners to create connected service opportunities.

Operations Manager (Line manager)

Regional Manager

Housing SA regional staff

Directors and Senior Managers across Housing SA and DFC

Local Government

Customer groups/representatives

Other Government and Non-government Agencies and service providers

Successful applicant will be required to satisfactorily complete a National Criminal History Record
Check (NCHRC) prior to being employed and every three years.

The incumbent must possess a current Class C Drivers Licence and may be required to drive
considerable distances in the course of their duties.

The incumbent in the role is a Mandated Notifier of child abuse under the Children’s Protection Act
1993.

Must be prepared to move between regional locations in Housing SA as required.

Some out of hours work including intrastate travel may be required.
QUALIFICATIONS
Essential
Not applicable.
4.
PRIMARY OUTCOMES AND ACCOUNTABILITIES
KEY RESPONSIBILITIES
RELATED TASKS
Service Delivery

Manage and support a team of Housing Officers who provide a range of housing services
and outcomes to customers with high and complex needs

Report high risk issues and identify of critical trends in a region to influence planning across
Housing SA.

Collaborate with the housing team to set goals, determine priorities and identify strategies
and work plans to deal with work pressures.

Identify service initiatives and policy gaps and develop workable solutions, including input
into the review of policies and procedures.

Motivate and lead the team to develop a comprehensive understanding of the social
vulnerability factors (such as economic, cultural, medical conditions) and their impact to
enable an effective provision of housing services.

Provide case consultation and coordination in the assessment, support and management of
customers with complex needs.

Develop and maintain an awareness and understanding of protocols and issues impacting
on Aboriginal people and influence the team to provide services in a culturally sensitive and
appropriate manner.

Provide advocacy and referral services to customers, including liaising with external
agencies, other State Government agencies, or organisations

Manage the maintenance of objective, accurate and relevant records in line with Housing
SA policies and requirements and adhere to Agency standards and guidelines.

Take a lead role in liaising with other agencies and DFC partners and develop strong
relationships to ensure services can be provided in a coordinated and connected way.

Establish and maintain effective partnerships with other government and non-government
agencies to develop a collaborative approach to case management.

Promote community engagement through liaison and partnership development with local
support providers and community groups, and provide information and advice on housing
and housing related issues.

Develop and foster relationships with local real estate agents, promote clients and Housing
SA’s commitment to supporting “at risk” tenancies.
Case Management and
Customer Service
Relationship Building

Leadership & Management
Organisational Contribution
Represent the region on external committees and workgroups.

Provide leadership and supervision to the Housing Team which results in an effective and
efficient administrative support function.

Contribute to business planning and strategic issues for the region.

Actively contributing to programs and/or activities that will result in team success and meet
the regional goals and objectives.

Contribute to a work environment where staff are challenged and stretched to develop their
competence, and encouraged and provided with opportunities for professional development.

Comply with workplace and other related legislative requirements.
 Provide a safe and healthy workplace for team/unit and identify and act on potential
workplace hazards as well as identify and implement procedures to manage and minimise
risks within the DFC.
 Promote the principles of a sustainable working environment through the education of staff at
a personal and organisational level.
 Model ethical behaviour and practices consistent with SA Government Code of Ethics for
Public Sector Employees and DFC stated values.
 Support the department’s greening initiatives.
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5.
DFC CAPABILITIES (C)
Relating &
Communicating
Client Focus
Achieving
Objectives
Personal Drive &
Professionalism
Continuous
Improvement
Respect Cultural
Diversity
6.
1
2

Recognise and encourage contributions and efforts of individuals to team effectiveness.

Provide support and guidance to team members to improve team performance and communication.

Identify networking opportunities to facilitate knowledge transfer.

Monitor team/individual performance to incorporate client feedback to continually improve services.

Identify areas where client support is required and discuss situation or concerns with key stakeholders.

Utilise a variety of information sources to gain insight to understand client enquiries and devise
practical solutions.

Recognise and utilise resources to achieve organisational goals.

Provide specific performance feedback as soon as practicable.

Assess progress toward team goals and identify the actions required to achieve objectives.

Motivate team members and encourage them to achieve organisational targets.

Identify development opportunities for team members to increase team capability.

Monitor work of the team, take action where appropriate and provide guidance to individuals/teams.

Identify potential risks and implement action plans to manage and minimise the risk.

Work with ambiguous information and draw on previous experience to develop innovative solutions to
problems.

Seek opportunities to improve departmental processes by contributing to improvement initiatives.

Take action and provide services that are inclusive of Aboriginal people and people from culturally and
linguistically diverse backgrounds as well as engaging in learning about other cultures to better
establish relationships and improve services.
ROLE SPECIFIC CAPABILITIES
Leadership – provide effective management and supervision of staff and resolving conflict, provide practical advice on a wide
range of residential care practices, lead by example, and to contribute to the team's professional development.
Accountability and Decision Making – take responsibility for and is able to demonstrate justifiable reasons for actions and
decisions. Make decisions within area of responsibility, evaluating all available information and taking action in line with
organisational policy and values.
3
Relationships and Networks – establish and maintain effective relationships and networks with internal and external
stakeholders.
4
Coach and Develop Others – provide advice, support to mentoring and disseminate agency knowledge and experience across
the team.
5
Performance Management – set goals, provide feedback, establish development plans and address poor performance.
7.
DELEGATES APPROVAL
ASSESSED BY:
Date:
Signature:
APPROVED BY:
Date:
Signature:
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