Nikolay Delev – TSS Leader, Elitsa Vladirmirova – TSS Sales Leader
21 February 2013
Technology Support Services
for
Business Partners
2013
© 2009 IBM Corporation
Technology Support Services for Business Partners 2013
(zSeries, Linux,
Microsoft, Disk / Tape)
(Middleware Products /
Websphere, DB2, …)
Committed Repair Services
Warranty / Maintenance Services Upgrade / Extended Warranty
Base Warranty
/ Maintenance Services
Enhanced
Proactive
PA
Passport Advantage
Reactive
(Power systems)
SL
Support Line
Base
SW MA
Software
Maintenance
P
“Rapid Response, Integrated Support, Proactive Approach”
Incl. Remote Account Advocate Team
E
Enhanced Technical Support (Comfort Line)
B
HW Installation / Relocation / Configuration
TSS Services Overview
IBM - Logo & Multi Vendor Selected Products
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© 2009 IBM Corporation
Technology Support Services for Business Partners 2013
TSS Services and Multivendor Support
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© 2009 IBM Corporation
Technology Support Services for Business Partners
IBM Re-Establishment fee
 Effective April 1, 2013, Power Systems, System x, and Storage System Machines that are
no longer covered by base warranty and not covered by an IBM hardware maintenance
service agreement for 90days or more (“lapsed coverage”), will be subject to a
reestablishment fee when added to an IBM hardware maintenance service agreement. The
reestablishment fee will be based on the number of days of lapsed coverage, up to an
amount equal to 365 days of hardware maintenance service fees. IBM reserves the right to
change, modify, or withdraw its offerings, policies, and practices at any time.
 Additional discount to be offered for all machines currently outside of Warranty or
Maintenance Agreement to be added to an IBM hardware maintenance service agreement
before 31 March 2013.
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© 2009 IBM Corporation
Technology Support Services for Business Partners
TSS Services
Q&A
5
© 2009 IBM Corporation
Technology Support Services for Business Partners
TSS Services contacts
Nikolay Delev
E-mail: [email protected]
Phone: +359 885 959122
Elitsa Vladimirova
E-mail: [email protected]
Phone: +359 885 698898
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© 2009 IBM Corporation