Microsoft Dynamics
Microsoft Dynamics – from Marketing to Service across all channels
Dynamics
Marketing
Dynamics
Service
CUSTOMER JOURNEY
Existing Customers
Lead
Opportunity
PROGRAMS
Events
Campaigns
Web
Revenue Performance
Optimization
Leads
Suspect
Landing
Pages
Conversion Point
Optimization
CHANNELS
Lead Mgmt
Existing Customers
Retention
Programs
FAQs
Social Channels
Content / Nurture
Marketing
Social
Planning &
Execution
Social Channels
MARKETERS
Web
Loyalty
Campaigns
Opportunity
Events
Lead Mgmt
Email
Awareness
Events
Awareness
Campaigns
Cross / up-sell
Campaigns Ad Networks
The complete customer facing solution
Cross / up-sell
Campaigns
Mobile
Print
Social Channels
Campaign Managers
Marketing
BRAND
Broadcast
Existing Customers
Social
Event Marketers
Service
PROMISE CRM
Dynamics
Dynamics
Dynamics Social Listening
Designers
Social Marketers
Phone
Social
Web
Portal
Retention
Programs
Loyalty
Campaigns
Retention
Programs
Sales
Agency Partners
Knowledge
Base
Self
Service
Former
Customers
Cross-channel
Cross-channelExperience
Experience Consistency
Consistency
Cross-channel
Experience
Consistency
Web
Chat
Microsoft Dynamics – a productive platform for your business
Former
Customers
Awareness
Ad Networks
Cust. Apps
Existing Customers
Suspect
Broadcast
Phone
Lead
Mobile
Opportunity
Configurable
Email
Print
Social Channels
Web
Mobile
Mobile
Marketing
Social
Service Bus
Service Bus
Existing
Systems
APIs
Agent
Productivity
Desktop
Reporting Analytics
Insight
Sales
Bus. Apps
Existing
Systems
Dynamics AX
Existing
Systems
Service
Dynamics
The complete customer facing solution, with integrated productivity, strategic insight and in-built mobility.
Flexible. Configurable. Connected.