Our staff and membership magazine
3
01
Spring 2
Our new
Chief Executive
Makes Every
Contact Count
• Welcome from Steve Trenchard,
Chief Executive
• Our response to the Francis Report
• Launch of the Centre for Research
& Development
• Core Care Standards - one year on
Visit our website www.derbyshirehealthcareft.nhs.uk
A brief from our Chief Executive
Welcome to the first edition of our new joint staff and members magazine and to
what will be my regular Chief Executive’s column in which I will provide an insight into
developments that are happening at the Trust and in the wider NHS.
As you know I joined the Trust on 1 February
2013 and this year is set to be a year of
significant change, not just for me personally
as I become acquainted with our challenges as
a Trust improving the health and wellbeing of
communities across Derbyshire, but for you too,
as the wider NHS across England experiences
continuous change.
As the NHS changes,
we will need to work
hard to find new
and more efficient
ways of consistently
delivering high
quality and
compassionate care
to our patients in
safe environments.
Since joining the
Trust I have been
impressed by the
dedication and
commitment of our
people who are the
lifeblood of our
Trust. I am therefore confident that together,
across all services, we have a team that can
successfully shape the future of how we deliver
care. The welfare of our people and service users
jointly is our number one priority, delivering
excellent services through capable motivated and
inspirational people so as to improve the lives of
those we serve.
We have also seen the publication of the Francis
Report into the care failings at Mid Staffordshire
Hospital. Like you, I have been distressed by the
stories of sub-standard care. The NHS Constitution
states that the NHS:
“…touches our lives at times of basic human need,
when care and compassion are what matter most.”
As a Trust we have clearly articulated our values and
the behaviours we expect from all our people. We
have a history of progressive and pioneering work
in relation to compassion and we will build on this
legacy. I’d like you to wake up in the morning looking
forward to work, feeling that you have discretion on
how you go about doing your work, and believing
that our Trust is an outstanding place to work and
that you’d be happy to have us care for your friends
and family.
I believe that we can achieve this together. The Board
has recently written a new three year strategy and
this is presently being consulted on. You can find the
strategy on our public website so please read it and
send comments to the Media and Communications
team (contact details provided at the back of this
magazine).
If you would like to speak to me about any aspect of
our service please contact me.
Email: [email protected]
Telephone: 01332 623700 ext 31205
Write to: Trust Headquarters, Bramble House,
Kingsway Site, Derby DE22 3LZ
Steve Trenchard, Chief Executive (CEO)
A Message from our Membership Manager
In January 2013 we appointed our first
dedicated Membership Manager.
Karl Routledge-Wilson, who has taken up the
role, said: “It has been my privilege to take on this
role developing and encouraging the growth of
our membership. As I write we are in the process
of holding elections for Governors in Derby City,
Chesterfield and Amber Valley in addition to a
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staff representative for Nursing and the Allied
Professions. As spring finally arrives I hope to
take the opportunity of visiting our members
across Derbyshire, listening to your concerns and
encourage both new and existing members to
participate in the process of shaping and influencing
healthcare provision across the county.” Keep an eye
on our website for membership news.
If you would like to get in touch with Karl call 01332 623700 extension 3405
or email [email protected]
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@derbyshcft
Feedback from the Public
Board Meeting
New Trust Strategy discussions
take place
Derbyshire Healthcare NHS Foundation Trust
is run by a Board of Directors comprising of
Executive and Non-Executive Directors. Meetings
of the Trust Board are held in public and our
Trust prides itself on being open and honest with
patients, staff and the general public.
The draft Strategic Direction of the Trust was
discussed at a staff leadership event at Pride Park
Stadium on 28 February 2013. The strategy entitled
‘Improving Lives, Better Communities, Better
Together’ outlines the Trust’s vision to become one
of the country’s top five providers of healthcare. To
achieve this, four main outcomes have been set:
For those of you who have not yet taken the
opportunity to attend one of the Trust’s Public
Board Meetings then please come along to as
many of these meetings as you wish to as your
attendance and contribution is much appreciated.
These meetings provide a great overview and
platform for discussion on what the Trust is
striving to maintain, improve, develop and plan
for in the future.
Here is a flavour of March’s Board Meeting in a
series of short quotes:
“We don’t want to prevent our employees
from speaking out”
Alan Baines, Chairman
“The 4Es is a very powerful meeting… it’s very
easy to get lost in the bigger architecture, but
this group continues to highlight it’s all about
listening to our service users”
Steve Trenchard, CEO
“The CQC (Care Quality Commission) have
been very impressed with the Board to team
level communications and have commented
we have a good credible team of staff”
Steve Trenchard, CEO
“I’m very impressed with the vibrant and
mature relationships with the voluntary
sector”
Steve Trenchard, CEO
“[The Education Strategy] a fantastic structure
to develop our people”
Lesley Thompson, NED
“[The Education Strategy] is very innovative
and patient centred… totally on the spot ”
Tony Smith, NED
You can view agendas and minutes
of the Public Board sessions on our
website.
1. People receive the best quality care
2. People receive care that is joined up and easy
to access
3. The public have confidence in our business
and developments
4. Care is delivered by autonomous and
compassionate teams.
These four outcomes have been developed by
listening to the people who use our services, to their
families and carers, and to our workforce, governors
and commissioners. Within each outcome we have
set ourselves some measures of success - standards
we want to achieve over the next three years
and milestones to track our
progress.
Our vision is underpinned by
our four core values which were
developed through consultation:
1. We put our patients at the
centre of everything we do
2. We focus on our people
3. We involve our people in
making decisions
4. We deliver excellence.
Feedback from all members of staff on the strategy
is very welcome, which the senior team will take into
consideration when finalising the strategy.
Steve Trenchard added: “We are always trying to
improve clinical delivery and it is our ambition to be
seen as the best provider locally and a key provider
nationally of healthcare. It must be stressed that this
is only the beginning and we will always be seeking
to develop the strategy after it has been approved”.
The strategy is
available on our
website to view under
‘Latest News’.
For further information about the
meetings please contact Alison Baker
by calling 01332 623700 ext 31205 or
email or emailing
[email protected]
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Visit our website www.derbyshirehealthcareft.nhs.uk
The Francis Report – Listening First
The final report of the findings of the public
inquiry into the failings at Mid Staffordshire
Hospitals, known as the Francis Report, was
officially published on 6 February 2013.
To encourage further dialogue with our staff on
this, a discussion forum has been set up on Connect,
the staff intranet, where staff can post comments
and gain a response.
The Trust has taken this report by Robert Francis
QC very seriously. Rather than issuing an immediate
response to the 290 recommendations aimed at
improving healthcare standards in the NHS, which
we fully embrace. Following this our Trust has taken
a ‘Listening First’ approach.
The leadership of our Trust has been taking this time
to reflect on the points raised in the Francis report
and how we can go forward as an organisation by
learning from these recommendations.
We recognise the importance of gaining an
understanding of the views of people who are using
or have used our services, the general public and our
membership. This collaborative working will enable
us to make a truly informed response and determine
any steps we can take in our drive to continually
improve key elements of the services we provide.
The report provides evidence of how things went so
badly wrong at Mid Staffordshire Hospital. Four high
level themes and an overview of some of the work
we have been undertaking in relation to these are:
1.
Putting patients first We are committed to putting patients at the heart
of everything we do and embrace the notion of ‘no
decision about me without me.’
Our nationally awarded Core Care Standards set out
our expectations of the highest standards of care for
each and every patient and carer. These standards
were co-produced with patients and provide a
system which enables transparency, honesty and
candour making clear to our communities what they
can expect from our services.
2.
Holding ourselves to account for our
standards
We have in place a Trust-wide approach to quality
governance where all teams take part in the quality
visit programme providing dynamic ‘ward to
board’ assurance and quality improvement of care
standards.
The new quality framework sets out a person
centred approach to capturing quality around the
patient story. The single most important thing for
us and our staff is to deliver high quality care. We
are also committed to developing our performance
measures to benchmark our quality against other
high performing Trusts.
3.
A duty of openness, transparency & candour All service users are encouraged to give us feedback
on the quality of care they have received. Our
culture of openness and candour begins with honest
dialogue between the patient and their care teams.
Across all our services are information systems that
Dementia Question and Answer Sessions
The Trust’s flagship for the Dementia Question and Answer Sessions, Midway Day Hospital, has just entered
their third year of offering this service. This idea was formed and developed by Sarah Wood and Caroline
Cheetham alongside Dr Edward Komocki. Over the last year they helped to roll this out to other areas of
the Trust in order to provide information to service users and carers across Derbyshire.
The Q&A sessions are open to patients with a diagnosis of dementia and carers. Midway Day Hospital have
also had a number of nursing students and occupational therapy students attend. The session starts with
welcome drinks and provides a chance for people to liaise with the Alzheimer’s Society who are always in
attendance at Midway Day Hospital. Following this people are invited to ask questions about any aspect of
the disease: diagnostic, medication, carer’s needs, respite, legal issues, to a panel of professionals and the
individual most qualified and skilled to answer will do so.
We are excited to announce that at the June’s Q&A a professional from a law firm will be in attendance in
order to provide information around legal issues including Living Wills and Legal Power of Attorney.
The next Midway Dementia Q&A sessions are on
Thursday 18 April & Thursday 6 June, 6.30pm - 8.30pm
at Midway Day Hospital, Ilkeston Resource Centre,
243 Heanor Road, Ilkeston, Derbyshire DE7 8TL.
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help staff think about the safety, effectiveness
and patient experience of people in their care.
This information forms part of a report that is
presented at the public sessions of the Trust Board
Meeting. We work proactively with our regulators,
commissioners, partners our local stakeholders in
our communities to make sure our services respond
to local need.
4.
Compassionately designed services Our values make clear that compassion is
fundamental to our care and is delivered through
recovery focused relationships. We continue to
invest in the leadership and development of teams
where compassion and respect between staff is
the foundation of strong team working. We have
committed to a Centre for Research & Development
of which compassion will be the first research
programme.
@derbyshcft
‘‘No decision about
me without me’’
And finally, we
remain committed to
high quality care and
patient safety as our number one priority. We know
that there are no grounds for complacency. We will
continue to ensure that when a patient, carer or a
colleague raises a concern about the standard of
care received, they are listened to and the concern
is acted upon immediately. Since the publication
of the first Francis Report in 2010, we have
strengthened a number of our systems to assure our
Trust Board of the quality of care. More work will be
undertaken in the coming months and we actively
encourage staff, service users and families to get
involved in this work.
By continuing to work side by side we know
that we will get better together. The Board will
announce publicly how it plans to take forward the
recommendations later in 2013.
You can share your views by taking a few minutes
to visit http://dhcft.values-exchange.co.uk/
casedetail/258 and complete a simple survey. Please
be assured your responses will remain confidential.
This survey will be open until 15 February 2014.
For more information please contact Kate Majid,
Head of Patient Experience & Service Delivery, on
01332 623691 or email
[email protected]
Choice and Medication
Derbyshire Healthcare subscribes to a national website ‘Choice and Medication’ to improve access to
good quality information for service users and carers about medicines used in mental health. We hope
that the website will help us enhance service user involvement in discussions with clinicians about
medicines, enabling choice and better communication on issues such as side effects.
Information about the types of medicines that might be used for a particular mental health condition
can be looked up, giving an overview of the main alternatives including self-help, talking therapies
and medicines. It provides information such as the medicines available, side effects, concerns raised by
people and which medications are most commonly used as the first treatment, with a link to national
guidelines such as NICE and for balance, external websites. There is also a news section which gives
updates on new medicines, discontinued medicines and updates such as progress in reducing the use
of antipsychotics in dementia.
For each medicine (currently 110 are included) there is also very detailed information about the usual
dose, how to take it, how long it might take to work, how long to take it for, side effects and how to
manage them, interactions with alcohol or other medicines and much more. Choice and Medication
provides information in a way that people can apply to their own situation, providing advice about
questions that might be useful to ask about your treatment.
The site is user friendly and includes the facility to increase the font size for those who need it. ‘Choice
and Medication’ can be accessed via our Trust website under ‘Our Services’.
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Visit our website www.derbyshirehealthcareft.nhs.uk
Making Every Contact Count (MECC) initiative
As an organisation we have a responsibility to protect and improve the overall health and wellbeing of our
service users and staff. If we help people to have healthier diets, maintain a healthy weight, take regular
exercise, drink alcohol within the recommended daily limits, and stop smoking, the benefits to their health,
(physical and mental) would be enormous.
MECC encourages all staff to engage in conversations on smoking, healthy diet, healthy weight, exercise
and alcohol intake; this is regardless of the nature of the services user’s appointment. It is not anything
complicated but about staff providing simple, brief lifestyle information and being able to signpost service
users to existing services where appropriate.
MECC is not about adding to staff workloads. It is not about staff becoming experts in services such as
smoking cessation, staff becoming counsellors or staff telling anyone how to live their life. It is about taking
an opportunity to help someone. For instance a patient may comment ‘I really should give up the fags’ –
this is an opportunity to say: ‘If it’s something you’re serious about I can tell you where you can get help’.
Insight work carried out with service users and staff in NHS organisations across the Midlands and East of
England has found that many patients would welcome the opportunity to talk to staff about lifestyle issues.
However they often don’t bring it up because they don’t want to start the conversation, or they assume
that staff are too busy to talk.
We are committed to playing a part in Making Every Contact Count
to improve the lives of our population. We will be making training
resources and a range of tools available to help staff get involved and
feel confident in Making Every Contact Count with our service users.
For more information visit the MECC section of our website or
contact Karen Wheeler on telephone 01246 515976 or email
[email protected]
Roger Black MBE delivers inspirational
talk to Trust staff
Our Trust has a strong record of leadership development and we believe in equipping
our leaders and managers with both the technical and personal skills to lead the delivery of
excellent patient care. As part of this initiative, our Trust invited Olympic medallist and television
presenter, Roger Black MBE, along to one of their leadership forums.
Lorraine Statham, Assistant Director Leadership and Personal Development, said: “This was a high
energy event, and Roger certainly rose to the challenge by giving a talk which was both informative and
inspirational. He reinforced the coaching culture we have been building in our Trust, as well as reminding
us of the need to spot and nurture our talented staff.”
Roger was very generous with his time – and with his Olympic medals! For many staff it was the first time
they had had opportunity to see, touch and wear an Olympic medal and Roger was happy to chat and be
photographed with staff.
More importantly, Roger took time to sign up to our Time to Change pledge to support changing attitudes
towards mental health. Roger also did sterling work on the ‘smoothie bike’ as part of the Making Every
Contact Count (MECC) initiative which supports people to make and maintain positive lifestyle behaviour
changes.
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Snapshot of Events from Winter 2012/13
Throughout this winter the Trust has supported many events across Derbyshire.
Here is a snapshot of some these:
n
ommunity Associatio
Derby West Indian C
rs Conference 2012sed
Young Active Membe
focu
t
staff attended an even
On 17 November 2012
als.
go
g
in
ev
hi
nfidence and ac
on promoting self-co
International Men’s Day
On 17 November 2012 our Trust
promoted International Men’s Day
which helps to:
• promote positive male role
models
• celebrate men’s positive
contribution to society,
community, family, marriage,
relationships, child care and the
environment
• focus on men’s health &
wellbeing, social, emotional,
physical and spiritual
• highlight discrimination against
males in areas of social services,
social attitudes, health and
expectations, and law
• improve gender relations and
promote gender equality.
Derby Prideber 2012,
On 22 Septem
ended the
our Trust att
iend’s
Derbyshire Fr
promote
Pride event to
ellbeing and
emotional w
h stigma
mental healt
awareness.
Do What You
W
ant
Our Early Inte
rvention Servic
e
attended the
first ‘Do What
Y
ou
Want Event’ at
Derby College
on 31 October
2012 organised
by Disability D
irect. ‘Do What
You Want’ is an
online directo
ry
that lists servic
es available in
and around D
erby.
@derbyshcft
Key Events for
Spring 2013
April
2 - World Autism
Awareness Day
7 - World Health Day
15 - 21 - Depression
Awareness Week
17 - Official Opening of
the Centre for Research
& Development
18 - Dementia Q&A Midway
24 - Trust Board Meeting
1pm, Bramble House
May
13 - 17 - Walk to Work
Week
13 - 17 - Mental Health
Awareness Week
14 - Stroke Awareness
Day
18 - 24 - Adult Learners
Week
19 - 27 - Dementia
Awareness Week
29 - Trust Board Meeting
1pm, Bramble House
June
Multi-faith tour
a multil staff from Trust undertook
Steve Trenchard and severa
th
3. This was the third multi-fai
faith tour on the 4 March 201
tour we have run as a Trust.
r local
igions and beliefs within ou
Derby has a wide range of rel
and the
d to help groups to underst
ne
sig
de
are
its
Vis
y.
nit
mu
com
beliefs of others.
able
d prevent prejudice is to en
The best way to overcome an
m
fro
t
en
se they see as differ
people of all ages to meet tho
meet
to
le
es opportunities for peop
themselves. The tour provid
d out
that make up our city, to fin
members of the many faiths
discover
talk over differences and to
about their backgrounds, to
a
to
it
vis
re. The tour includes a
the common ground we sha
ndir and a Sikh Gurdwara.
Muslim Mosque, a Hindu Ma
For more information and dates for other events coming up, please contact
the Media and Communications team or view our events calendar on our
website at www.derbyshirehealthcareft.nhs.uk/about-us/events
1 - 7 - Volunteers’ Week
1 - 30 - National
Breastfeeding
Awareness Month
10 - 16 - National Men’s
Health Week
17- 23 - National Falls
Awareness Week
6 - Dementia Q&A Midway
25 - Council of
Governors Meeting,
Centre of Research and
Development, Derby
26 - Trust Board
Meeting
1pm, Bramble House
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Visit our website www.derbyshirehealthcareft.nhs.uk
Shirley Houston, Engagement Officer, represented our Trust at
International Women’s Day (IWD) on 9 March 2013 at the Council House, Derby.
Did you know?
• Men outnumber women in Parliament 4 to 1; only 1 in 5 MPs (Members of Parliament) are women. At
the current rate of progress it will take 14 elections, or up to 70 years, to achieve an equal number of
women MPs
• Just 22% of Cabinet posts are held by women (5 out of 23)
• 30.8% of local Councillors in England are women
• Over half of law graduates are women, yet only 15% of High Court Judges are women
• 15.6% is the representation of women on FTSE 100 boards
• 42% of women work part-time compared to 12% of men
• 9.1% is the full-time hourly earnings pay gap between men and women
• 1 in 4 women will experience domestic violence in their lifetime and 1 in 3
teenage girls think it’s sometimes acceptable for a woman to be hit in a relationship.
To tackle some of these issues our local celebration of IWD was about:
•
•
•
•
•
Celebrating women’s achievements
Inspiring girls & women to take up new opportunities
Raising awareness of the issues affecting girls and women
Renewing efforts to break down gender barriers
Raising aspirations and broadening horizons.
Shirley
H
Engag ouston,
ement
Officer
The event encouraged everyone to do their bit to ensure the future for women is bright,
equal, healthy, safe and rewarding.
NHS Change Day
On 13 March 2013 staff pledged to make a change, to make a
difference and to make things better. Our pledges included:
We will support our teams to work more
productively enabling them to spend more time
with their patients.
In support of the productive programme
- Bev Green, Releasing Time to Care Lead
we will regularly spend a shift working on
a ward to support the team in their direct
care.
I pledge to continue to go above and
- Kim Shield, Clinical Facilitator
beyond what is normally required.
- Peter Coles, General Porter
I pledge to make a di
fference.
- Shirley Houston, En
I pledge to always go
that extra mile to en
sure service users are
treated as I would w
ant my own family to
be treated.
- Bridget Davis, Dom
es
gagement Officer
tic Assistant
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All the pledges can be viewed on the NHS Change Day Pledge Wall at
www.changemodel.nhs.uk/changeday
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4Es
The Trust is
committed
to ensuring
equality of
opportunity for our workforce
and the provision of the best
possible healthcare service to
our local population, working
with REGARDS (Race, Economic
disadvantage, Gender, Age,
Religion or belief, Disability &
Sexual orientation), so that noone gets left behind.
The 4Es (Equalities, Engagement,
Experience and Enablement)
Stakeholder Committee’s
purpose is to support the Trusts
vision 'to improve the health and
wellbeing of all the communities
we serve’.
The committee wants to make it
everyone’s business so that we
reach a better understanding
and are more in tune with the
needs of all the communities we
serve and develop and deliver
diverse, personal and fair services
- knowing that we have the
confidence and endorsement of
the whole community in all its
diversity.
@derbyshcft
A Governor’s Perspective:
on the 4Es Stakeholder Committee
By Christine Williamson, Public Governor for Derby West
Since I became a Governor two years ago I have been able to attend
lots of events and meetings which have taught me how the Trust
works and how individual units function within the Trust. This is
exactly what a Governor needs to know in order to engage with and
support their constituencies effectively.
One of the main learning opportunities I have experienced has been
within the 4Es Stakeholder Committee. I first came across this group
in September 2011 when I was invited to the West Indian Caribbean
Centre for the launch of the 4Es.
The 4Es Stakeholder Committee is a very good example of what
working together as a partnership is. They are not there to
develop partnerships but to hold the Trust to account, encouraging
transparency and ensuring that we put all service users, carers and
their loved ones first, irrespective of what REGARDS areas they may
represent.
The leadership and tone of the committee is open and supportive as
we all share the same values around person centred care, equality and
recovery. Engagement is not a one off activity, it is about sustaining
relationships which require investment in time and resources.
We have many representatives from a diverse range of community
groups who contribute to the committee to ensure all of our
community’s needs are addressed. I have never met such a brilliant
group of people from so many areas of the community that come
together for the same purpose to make a difference to the health
and wellbeing of all the communities we serve.
Organisation of the Year Award by Derbyshire Friend
Derbyshire Friend have commended our leadership and innovative work to improve the health and
wellbeing of lesbian, gay, bisexual and trans people in Derby and Derbyshire by awarding us their
‘Organisation of the Year Award’ at their 30th Anniversary AGM. The night was celebrated on 1 March
2013 at the Spot, Derby where Derbyshire Friend took the opportunity to, not only celebrate the last 12
month’s successes, however also celebrate the 30 year journey to get where they are today.
Alan Baines, Chairman, recently visited Derbyshire Friend as part of an approach to be more inclusive.
We have worked in partnership with Derbyshre Friend to find out how we can improve access and
services and subsequently we expect to be able to address potential inequalities through our practical
approach to engagement.
Our Trust is committed to ensuring services provided
and employment practices respond to the needs of
the whole of our community. Therefore we attend
drop-in sessions at Derbyshire Friend to deliver mental
health dedicated workshops. Our 4Es Stakeholder
Committees and live Equality Impact Assessment also
has representation from the LGB&T community.
Andy Cave, Chief Executive of Derbyshire Friend said:
‘‘Derbyshire Friend is, particularly impressed with the
Trust’s innovative way of working and engaging with
community groups and their honesty and openness to
make improvements. Their passion and enthusiasm for
improving people’s lives is evident.‘‘
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Visit our website www.derbyshirehealthcareft.nhs.uk
Centre for Research & Development
The new Centre for Research & Development (R&D) is opening on 17 April 2013.
We are delighted that Jane Cummings, Chief Nursing Officer for England and Peter Carter, OBE, MCIPD
CCMI, General Secretary & Chief Executive of the Royal College of Nursing will both be attending our
opening event.
Vision
Our Trust is committed to improving quality of care ensuring service users and
carers are firmly placed in the centre of everything we do. “Better together
through meaningful
research and
development”
The new centre will focus on quickly bringing best research and practicebased evidence to help improve quality of care for our patients and carers.
It will pull together the already existing pockets of good research and will
become a hub for conferences, offering support and guidance, as well as
providing a platform to enhance patient experience and recovery.
Within the Centre for Research & Development, specific centres will be
created, initially focusing on the themes of compassion, suicide and selfharm, and in future on recovery and dementia.
For more information, visit www.derbyshcft.nhs.uk/crd
We asked, you said.
Staff participation in developing the centre
As part of the process of making the Centre for Research
& Development inclusive and part of the work of
our clinicians, we have established a baseline of the
attitudes, knowledge and experience that staff already
have of research and development processes. We ran
an online survey through the intranet and followed this
up with two face-to-face listening events in Derby and
Chesterfield. The online survey attracted an encouraging
response from 172 staff (clinical and non-clinical). Overall, there is a large amount of enthusiasm from staff
for progressing the work of the centre, and an existing
range of skills and experience which we need to harness
and develop. The implementation team are looking at
how best to use the suggestions gathered to ensure
the centre supports local projects in clinical teams, and
individual staff in progressing their ideas to improve
patient services.
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We asked, you said.
Service user and carer participation in
developing the centre
As part of the centre’s work we are putting
service users and carers at the heart
of everything we do, and this includes
participating in all stages of the design and
work of the research projects. We want to
develop new ideas and research projects
based on what service users and carers
are interested in, and which they can be
integral to. We’re keen to do more of these
‘community-based participatory research’
projects. As with all the work of the centre
these will focus on enabling improvements
in practice and improving the care we can
offer.
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Research in practice
Clinical research is the way in which evidence is gathered
about ‘what works’ in order to improve service user
treatment for the future. We are committed at our Trust
to promote and conduct clinical research, working with
our local research networks and increasing opportunities
for our service users to take part in high quality studies.
Check out www.derbyshcft.nhs.uk/crd to find out more
about the active studies which our Trust is currently
recruiting for.
All of the studies running within our Trust have had
stringent checks and ethical approval from research
committees across the country.
Our clinical research team work with clinicians to promote,
facilitate and deliver national studies within the Trust.
We are always on the lookout for individuals who have
an interest in research and want to find out more about
taking part in research projects.
For more information please call 01332 623700 ext 3407 or
email [email protected] Alternatively, you can
text/SMS Interested to 07825 935177
@derbyshcft
We are hosting a set of first sessions for
people who have used our services in mental
health, learning disabilities, substance misuse
and community children’s services.
Friday 5 April, 2pm – 4pm
the Centre for Research & Development
Kingsway Site, Derby
Friday 12 April, 2pm – 4pm
Seminar Room, Hartington Unit
Chesterfield Royal Hospital
Wednesday 24 April, 6pm – 8pm
the Centre for Research& Development
Kingsway Site, Derby
If you’d like to attend please let us know by
telephoning 01332 623700 ext 3350.
We are happy to come along to any service
user or carer groups to discuss what we have
planned so far. To organise, telephone 01332
623700 ext 3350.
The Centre for Compassion
The first compassion focused therapy three-day workshop
is set to be delivered by Professor Paul Gilbert OBE, on
15, 16 & 17 April 2013. We look forward to welcoming
clinicians from across the UK. To book your place visit
www.derbyshcft.nhs.uk/cftbooking “Pioneering
RIPple applications
new concepts
of compassion
through research &
development”
Research into Practice (RIPple)
applications are fully funded
research placement opportunities
offered by the Collaboration
for Leadership in Applied Health Research and Care –
Nottinghamshire, Derbyshire and Lincolnshire (CLAHRC
NDL) for Nurses, Allied Health professionals or members
of other non-medical professions. The participants spend a dedicated amount of days implementing existing
research, developing existing research further or undertaking original research in their area of practice.
Three successful applications have been submitted by our staff for the 2013 programme – congratulations
to Bob Gardner, Hannah Burton and Louise Stewart. As a result, research work with service user groups
from Derbyshire Voice and Mental Health Action Group will commence shortly to ensure the focus of
enquiry on seclusion is patient centred. This will have a real impact on our understanding of service users’
views of local practice and what can be changed to improve service users’ experience.
The development of a small case study around implementation of Compassion
Focused Therapy within an inpatient setting for service users with borderline
personality disorder will also be undertaken.
Evidence work is planned to ascertain the extent to which the Bolsolver Recovery
Model translates mental stability into occupational functioning, facilitating recovery
in terms of decreased dependency upon services, realisation of personal goals,
integration into the local community and the development of life-styles that are
supportive of a person’s mental health.
11
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Education Strategy
Workforce and Organisational Development have been working on a new Education
Strategy to reframe the way our Trust provides education to its staff in line with the Trusts
vision for education.
In order to achieve our vision, we have to create
the conditions and re-frame the educational culture
within our Trust. Therefore, a framework has been
developed on which all educational programmes will
be decided and developed. The framework identifies
four layers:
•
•
•
•
Compulsory Education
Role Specific Education
Patient Care Specific Education
Enhanced Patient Experience Education
Compulsory and role specific education are our
Patient Safety and Effectiveness kite marks. ‘Patient
care’ and ‘enhanced patient experience’ education
focus on the best possible care we can deliver
whilst improving the experience our patients have.
This will assist our workforce to be able to clearly
articulate how their education and development
fundamentally impacts on the patient care they
deliver.
This vision is supported by four strategic aims:
• Patients first - a culture for customising
education
• First rate and responsive education
• Technically competent, confident and capable
people
• Professional leadership
Within each of these aims are visible ambitions some
of which are detailed below:
• Co-producing educational programmes with
our service users and carers
• Maximising technology to move away from
traditional training methods
• Enhancing and empowering clinical leadership
to maintain and improve professional
standards
• Development of a Recovery Academy led by
our expert service users
• Systematically identifying and utilising the
talent, expertise and skills of our workforce to
develop programmes of education to deliver
to our workforce.
In order to achieve these aims, the Education team
will be re-defined, relinquishing their responsibilities
of delivering training. They will also become the
commissioners of education playing a key role as the
lynchpin between research and practical application
and responsible for ensuring key conferences are
organised to showcase the work of our Trust.
As a Trust we will be reviewing resources to ensure
there is appropriate investment to support the
successful implementation of the Strategy. It is
anticipated that the Education team will take on its
new role from 1 April 2013.
‘‘Strengthening the patient
care culture through value
based education’’
Trust encourages flexible working
Due to the successful launch of the Flexible Working Scheme last year and as requested by
our staff, our Trust has given staff the opportunity to again apply for one of the flexible
working schemes which include buying extra days leave, voluntary part time working and
career breaks at any time during the 1 April 2013 to 31 March 2014 leave year. Further
information, guidance and an application form is available for staff on Connect, the staff
intranet.
After taking up last year’s scheme Sarah Ward,CPN, said: “I found the scheme extremely
useful. Having joined the Trust in July 2012, I found it a great opportunity. Due to leaving my previous Trust
I had to take outstanding annual leave days prior to my departure. Upon joining Derbyshire Healthcare NHS
Foundation Trust, I was left with limited annual leave and this left me considering having to take unpaid
leave or cancelling my plans. The scheme gave me peace of mind that I could enjoy my plans for the year
ahead and spread the cost of taking extra days off. It is a fantastic scheme that allows staff to
achieve a great work life balance.”
12
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St Andrew’s House opens up its doors
Our Trust held its third Equality Impact Assessment (EIA) on 5 February 2013 at St Andrew’s House. Staff
from St Andrew’s ‘opened their doors’ to invite stakeholders in to assess how our substance misuse service
impacts on its service users and discuss how changes could be made to help the patient journey be as
smooth and effective as possible.
The process included the five senses
survey, sharing the
way we do things (our
day to day practice)
and asking delegates
to share key words to
describe their perceptions
or opinions of the service
pre event and post event
analysis. This approach
provides a much broader
range of knowledge,
expertise and experience
than a desktop EIA exercise.
We wanted to review the environment,
listen to views, gain new ideas, new ways
of working and increase communication.
This provided a much broader range of
knowledge, expertise and experience
than a desk top analysis exercise and
has enhanced the care environment and
evidence that we are improving patient
access and experience.
Harinder Dhaliwal,
Assistant Director of Engagement
The aim was to work together with our stakeholders to review, strengthen
the delivery of personalised care, and improve access and experience of
the care environment for patient, carers, families and staff. The focus of the day was to ensure the unit
and services meet the needs of diverse patients,
their carers, families and visitors and to address
any potential barriers and make any reasonable
adjustments, which we will continue to do.
A follow up meeting is due to be held in June 2013
when the group will be invited back to see the
impact of the changes.
Our League of Friends
Summer Fair 2013
Saturday
6 July
Kingsway
Derby
More
details
coming
soon
13
Visit our website www.derbyshirehealthcareft.nhs.uk
A visit from Dean Royles, Chief Executive of NHS Employers
Dean Royles, Chief Executive of NHS Employers and Chairman of the Chartered Institute of Personnel and
Development, met with our Workforce and OD team on 12 February 2013, to share with them the national
picture within the NHS. Presentations were also given by a selection of the Workforce and OD team on
health and wellbeing for staff and patients, compassion based care, post incident peer support and an
overview of the Core Care Standards. Dean Royles said: “It was a fantastic opportunity for me to both speak to managers and staff, and more
importantly to hear more about the great work being done in HR. I will ensure we showcase some of the
examples and initiatives they have introduced and developed.”
Kira - shortlisted for PAT dog of the year
Kira, a 13 year old Husky dog owned by Sandra Heathcote from Nottingham, pictured
below, has been shortlisted for ‘Pets As Therapy’ (PAT) dog of the year.
Pets As Therapy is a national charity founded in 1983. It provides therapeutic visits to hospitals, hospices,
nursing and care homes, special needs schools and a variety of other venues by volunteers with their own
friendly, temperament tested and vaccinated dogs and cats.
Kira, along with Sandra, has visited many of our patients on our wards
including, Wards 33, 35, 36, the Enhanced Care Ward, Cubley Court,
Tissington House, the Kedleston Unit, Melbourne House, Wards 1 and
2 at London Road and will soon be commencing visits to Dovedale Day
Hospital. Of the many nominations Kira received, one staff member said:
“Kira’s presence on our wards lifts the spirits of our patients when they
need it most.” Another said: “Even those who can’t speak, smile and
show a sense of wellbeing when Kira is with them.” A patients’ family
member said: “In her last days, it was the only time she smiled.”
There are currently around 4,500 active PAT visiting dogs and 108 PAT
cats at work in the UK. Every week these calm friendly dogs and cats
give more than 130,000 people, both young and old, the pleasure and
chance to cuddle and talk to them. The bedsides that are visited each
year number a staggering half million.
We are delighted Kira has been shortlisted as one of the six dogs in the
country for this award and wish Kira and Sandra good luck and look
forward to seeing her on more wards.
14
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Pioneering drug rehabilitation service Active Choices...
Active Choices is a partnership lifestyle project with our Trust, Derby County Football Club,
and Phoenix Futures. The project motivates rehabilitating drug users who are undertaking
community detoxification and those just coming out of prison or subject to criminal justice
court orders. The scheme encourages people to make positive changes to their lifestyle by
doing sports at a time when they are most likely to think about meeting old acquaintances
or drift back into patterns of behaviour that might lead them back onto drugs or in prison.
... secures future funding
... receives a sporting oscar
One of our pioneering healthy lifestyle projects
which has helped over 100 people with drug
problems to turn their lives around, has been
awarded an additional two years of funding.
Active Choices has been shortlisted for a top award
in the Best Community Programme category at the
2013 Sport Industry Awards - the ‘Sporting Oscars’.
Active Choices has been instrumental in Derby,
successfully improving the number of people leaving
treatment drug free through a personalised plan
that introduces structured and meaningful activities,
such as boxing, cookery classes and football into
individuals’ daily routines. Around a third of
clients move on to gain a Level 1 football coaching
qualification, find employment or leave with a longterm commitment to changing their behaviour.
Set up in June 2011, the Active Choices project has
successfully achieved 100% participation and a
0% reoffending rate thanks to incorporating sport
and leisure activities into mainstream treatment techniques at the forefront of the substance misuse
field.
Derby County FC Footballer Mark O’Brien said: “It’s
great that I have an opportunity to help people less
fortunate than myself in their rehabilitation. For the
service users to be able to come and watch us play
helps inspire and motivate them to remain drug and
alcohol free and stay off the streets. If I can help just
one person then I’d be more than happy.”
The programme is up against five other high profile
schemes including BSkyB - Sky Ride 2012, Everton in
the Community - Safe Hands, Cricket for Change Hit The Top, Cricket Foundation - Street Chance and
Greater Sport - Greater Manchester Get Coaching
Programme.
Nick Keller, Chairman of the Sport Industry Group,
said: "2012 marked a remarkable year for sport in
the UK, with London 2012 at the heart of it. But
what made this past year so memorable is the work
that was put in to ensure that success, not just
on the track, field, or pool, but online, on TV, on
billboards and in stadia. Being named on the official
shortlist for the Sport Industry Awards is definitive
proof that a team, brand or organisation's work
has been amongst the very best in its field across an
entire year."
The shortlist will now go forward for consideration
by the main judging panel to decide the winners in
each category. The results will be announced at the
star-studded Sport Industry Awards ceremony on
Thursday 2 May 2013.
A service user who is part of the program said: “I
used to be involved in sport and table tennis at
national level before I turned to drugs and alcohol.
This program has helped with my motivation and
staying engaged with the substance misuse service.”
The program is based within the city's state of the
art substance misuse treatment centre, St Andrews
House, which opened in September 2012 and is
provided by our Trust. The treatment centre further
represents Derby's innovation by being one of a few
such centres nationally to combine drugs, alcohol
and criminal justice interventions from a single site.
15
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Chesterfield FC’s Community Trust
Following a suggestion in late 2011, the
Occupational Therapy Service at our Hartington Unit
in Chesterfield have begun to facilitate inpatient
service user’s participation in a local football group
conducted by Chesterfield FC’s Community Trust.
Staff accompany service users to the session. The
sessions, which are co-ordinated by trained coaches
and mental health professionals, include training on
fitness, techniques, sportsmanship and how exercise
can improve your mental health.
The football group has been very useful for
service users as a way to allow participation in
sport alongside their peers, getting exercise in a
supportive setting, and building links with the local
community.
The group has been a great success, with our participants stating it has improved their mental and physical
health. Some service users have continued to attend the sessions after discharge. One service user has used
the sessions to join a local football team and now plays football on a weekly basis again.
New Partnership Creates Innovative Mental Health Project
We are delighted to announce a new working partnership with Chesterfield College’s
Directorate of Art and Design.
As part of October's World Mental Health Day, Art and Design students at Chesterfield College were
presented with a project brief based on ideas from both college staff and service users from our Hartington
Unit in Chesterfield.
Using the themes of care, health and recovery, students are undertaking project work to produce a piece of
art to be displayed within the unit. A second project is also underway to develop a 3D sculpture for display
in the Hartington Unit's courtyard.
Sarah Butt, Service Line Manager of the Hartington Unit, said: "By working closely with Chesterfield
College, we aim to promote mental health, recovery and community integration by supporting students to
research mental health issues, and gain a better understanding of the issues our service users face and the
pathway individuals take towards their recovery."
Jeremy Asquith, Head of Learning for the Art, Design and Creative
Industries Directorate at Chesterfield College added: "We are pleased to
be working with the Hartington Unit as it gives the students experience
of working on a live brief and helps them to discuss and become aware
of complex issues within our society. Creative activities have been used
as supportive therapies for mental health so it is fitting that the work
produced should be sited in the unit."
The student's designs, narrative about their designs and reasons for why
their designs depict mental health recovery and community will soon be
displayed as art work within the Hartington Unit. The student's designs
as art work will enhance the inpatient environment and hopefully
promote to service users and staff alike the positive focus of mental
health promotion and community integration.
Our Trust aims to continue working closely with Chesterfield College to
promote mental health within the local community.
16
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Child car seat safety launch
Child safety is an issue which every parent worries
about and it may be shocking to know that 70% of car
seats in Derby are not fitted correctly. Young children
cannot be expected to take responsibility for their
own safety, so it is up to us as adults to act for them.
Throughout the UK 2000 children every year are killed or
seriously injured in cars because they were not properly
restrained. If these parents were given the correct
information many of these incidents could have been avoided.
As part of the ‘Check It, Don’t Chance It’ campaign, run by Derby City Council, a car
seat safety launch event was held on 4 March 2013 at Lakeside Children’s Centre, Alvaston for
parents of young children to promote awareness of car seat fitting errors. This was an opportunity to put
parents of young children back into the classroom to promote awareness of how to fit a car seat correctly.
Working in partnership with the Derby City Council, our Health Visitors will now be handing out free
information packs to parents of children aged 6-12 months which give useful tips, answers to frequently
asked questions, guidance on how to fit a car seat correctly and which car seat is right for their child.
Councillor Martin Rawson, Cabinet Member for Children and Young People, said: “The ‘Check It, Don’t
Chance It’ campaign links in very well with the Trust’s children services and it is a welcome relief to see easy
to access and useful information being provided to parents around child safety when in the car. In a recent
survey it was detected that 70% of car seats are not fitted correctly which is a figure that will shock all
parents.”
Bolsover & Clay Cross Recovery Team join the dots in care
As part of our aim to ensure that our service users, are able to access our services Bolsolver and Clay Cross
Recovery Team noticed that one of their service users with a severe hearing impairment was having
difficulties associated with wearing his hearing aid. This was particularly at times when, due to his mental
health symptoms, he was hearing voices. This was impacting on his ability to participate in group and social
settings.
Following conversations with the service users, the team, keen
to ensure that they made every contact count, made a referral
through his Occupational Therapist (OT) within the Bolsover
and Clay Cross Recovery Team, to an appropriate specialist
service, the ‘John Denmark Unit’ in Manchester. The OT liaised
with Social Care staff on his behalf regarding his difficulties
in maintaining participation in groups facilitated by them.
Further coaching was offered to enable him to anticipate and
to manage any difficult situations that may happen in social
settings.
The service user is now able to wear his hearing aid on
a regular basis and is attending a new group which he is
thoroughly enjoying. As a result of the team joining the dots
in the care of their service user, he is now feeling so much
more at ease in social situations that he has been able to sign
up to part time voluntary work on a local community farm.
He initially felt that his needs were inconsequential and ‘not
worth making an issue of’, but now feels the timely and
productive interventions from the team have helped him to receive improved quality of care.
17
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The Hub Internet Café and Recreation Team
Thanks to the innovation, hard work
and dedication of the Recreation
Team and its volunteers, The Hub at
the Hartington Unit now provides a
full seven day week service to service
users, giving a safe and therapeutic
environment to promote wellbeing
and recovery. The team currently
consists of four recreational workers
and six volunteers, who work
closely with the Trust’s Occupational
Therapists to encourage the
improvement of social and creative
skills, from admission through to
discharge and beyond. The arts and crafts activities are based on themes throughout the year, for example
on Monday 25 March it was National Chinese Lantern Day and so making lanterns was top on their agenda.
The team were the first team in our Trust to utilise volunteers and received their third Gold Award after
their most recent Quality Visit, qualifying them for a platinum award and £2000 of funding. This money
is being invested on a Working Farm Project provided by the Clowne Community Care Farm which offers
service users outdoor activities relating to farming, animal care, and food growing and offers exciting
vocational training and employment opportunities after discharge. Further training and employment
opportunities are given to service users at discharge.
All the team have been working really hard and we’d like to say a special congratulations to Clare
Farnsworth, the Recreation Co-ordinator for recently gaining the following qualifications after months of
hard work:
•
•
•
•
•
Advanced Level Apprenticeship in Management
BTEC Level 3 Effective Working and Employment
BTEC Effective Learning and Employment
NVQ Level 3 in Management/Leadership
BTEC level 3 in Business Studies.
Electro Convulsive Therapy (ECT) Team receive ‘excellence’
award
The ECT team at the Radbourne Unit have recently been awarded ECTAS Accreditation
with excellence.
ECTAS is the ECT Accreditation Service which
looks into the delivery of electroconvulsive
therapy. It is an external review that
examines all policies and procedures and
obtains anonymous feedback from service
users and referring psychiatrists. A team of
reviewers, including a consultant psychiatrist,
a consultant anaesthetist and a senior ECT
nurse, spend a day with the team to discuss
their practices.
The department has been accredited for some
time, but the team are exceptionally proud to
achieve this accreditation with excellence.
18
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Alternatively you can pass your comments
onto Anne Reilly by calling 01332 623700
ext 3469 or emailing
[email protected]
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Patient Experience
Pilot of new pocket sized compliment log
Since the ‘Golden Question’ of ‘how likely is it that you would
recommend this service to friends and family’ was introduced about
a year ago in the Family Friends Test, the number of compliments the
Trust has received has doubled as it has encouraged service users to give
feedback on the care we provide.
Tell us about your experience
Comments card
NHS_comments card_AW.indd 1
Improving the
Patient Experi-ence
Comment cards like this can be
found at sites across the Trust
for your feedback.
‘Word on the Ward’ is a place for feedback
from service users, carers and visitors. If you
would like to submit any feedback please fill
in one of the comment cards (shown below)
which can be found at sites throughout the
Trust.
@derbyshcft
1/4/09 14:17:56
Rachel Taylor, Senior Support Worker at High
Peak and Dales CMHT, was aware staff were
receiving compliments whilst being out in the
community visiting service users and these were
not always being recorded, as the compliment
book each team is provided with is quite bulky
and kept at the main base.
Rachel had the idea of creating a pocket
sized compliment book for staff to record
compliments on the go, so that they always
get recorded. Rachel’s idea was taken forward
by Kate Majid and is now being piloted within
Derby City Community Teams 1 & 2 and High
Peak & Dales Community Team.
Anne Reilly, Complaints Manager who coordinates the central log within the Trust said: “I expect to see the
number of compliments increase dramatically with the teams this is being piloted with.’’
Kate Majid added: “I want other staff to be inspired by Rachel’s thinking and feel able to come forward
with great ideas like this we can then take forward.’’ If you have an innovative idea, please contact Paul
Lumsdon, or email [email protected], or if you are a member of staff you can go to the
Innovation page on the staff intranet.
19
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Steve Trenchard riding the Coast to Coast
Our CEO is taking part in the Coast to Coast on 18 April 2013.
The ride starts at Whitehaven in the Lakes on Thursday and finishes in Sunderland on Saturday 20 April
totalling 135 miles. The riders will stop at a bed & breakfast along the way, travelling 35 - 50 miles each day.
The second day is apparently the hardest with lots of hills.
Steve has chosen to fund raise for Derbyshire Voice, a charity
that provides an important service to people with lived
experience of mental health problems. It is independent to
statutory services and gets its income through a number of
sources.
I am keen to support this charity
because it works alongside our Trust
to help people regain their confidence
and make positive choices about their
recovery. Importantly Derbyshire Voice
holds the Trust to account directly on
the feedback service users give them
and the improvements we make in
response.
Steve said he decided to do the ride as “good physical health
is a vital component of all our lives and especially so if you
experience poor mental illness or serious mental disorder. For
example someone with a diagnosis of schizophrenia is at risk of
dying between 16-20 years sooner than a person without these
experiences. It is important that we remain attentive to these
Steve Trenchard,
health inequalities. I'm riding with my family and hope to use
Chief Executive
this opportunity to highlight both the importance of physical
health and fun activity as well as recognise and support the work of Derbyshire Voice”.
Please support Steve with this great fund raising activity, whether it be to wish him well, cheer him and
others on during the ride, or donate by sending your donations to the Media & Communications Team at
Bramble House, Kingsway Site, Derby DE22 3LZ.
Gail Pugh in Pharmacy really wanted to support the Breast Cancer awareness charity as a
member of the department had recently been diagnosed with breast cancer.
Each year, at Christmas, Pharmacy supports a different charity that a member of the
department has a close link with. Team members contribute to this instead of sending out
Christmas cards to one another.
Gail spent her day off baking a selection of up to four different cakes each week for three
weeks. The cakes were then brought into the department on a Tuesday by Gail for the
Pharmacy team to buy at 50 pence per cake. Gail provided all the ingredients herself with a
little help from other members of the Distribution team. In total the team have raised £190
with all proceeds going directly to Breast Cancer Awareness.
Many staff helped raise money for Comic Relief. Amongst them, Shirley
Steadman and Louise Merrison baked cakes and sold for 50p a slice to
staff in their workplace, raising £62. The catering team at the Ashbourne
Centre made over £55 selling cakes and our staff at the Hartington Unit
raised £37.64 by wearing their red noses and red items of clothing. Well done and thanks to everyone who helped raise funds!
The Estates & Facilities teams proudly raised a generous donation
of £93.92 recently in support of Macmillian Cancer Support.
20
Please let the Media and Communications Team know if you are taking part in
any fundraising activities for charities or the voluntary groups in Derbyshire
and we may be able to help with promoting your activities.
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Staff receiving their 40 year Long Service certificates from our
Chairman, Alan Baines in 2012
Recognition awards
To recognise employees’ loyalty and continuous service within the NHS, our Trust recently introduced a Long
Service Award Scheme on the anniversary of 10, 20, 30 and 40 years continuous service:
• 10 years service- letter of thanks and recognition of long service signed by the Chairman and Chief
Executive
• 20 years service - £200 voucher plus certificate and letter signed by the Chairman and Chief Executive
• 30 years service - £300 voucher plus certificate and letter signed by the Chairman and Chief Executive
• 40 years - £400 voucher plus certificate and letter signed by the Chairman and Chief Executive.
Employees now automatically receive their long service awards as they reach each of the milestones, rather
than having to apply for the long service award.
There have been 72 staff who have reached the 10 year service milestone over the
six months.
There have also been 11 staff who have reached 20 years of service with the NHS.
We would like to congratulate the following staff who have reached their 30 year
service to the NHS milestone since September 2012:
Alison Cinavas
Angela Rafferty
Ann North
Catherine Blades
Dilbagh Patara
Elizabeth Morrison
Helen Hooper
Jacqueline Henry
Katherine Riley
Lynn Holmes
Sallie Collis
Sharon Sheppard
Susan Banahan
Trevor Hickson
Wendy Devonish
Wendy Bennett
21
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Core Care Standards - one year on
Core Care Standards were developed and launched just a year ago on
2 April 2012 with publicity across Derbyshire.
The Core Care Standards came from a review of the Care Programme Approach (CPA) in mental health
services, which identified the need for a consistent approach to standards across our Trust, including not
just mental health services, but also substance misuse services, services for people with a learning disability
and services for children.
In essence, Core Care Standards bring together
standards of service delivery. It is not what
the Trust 'wishes' to provide, but what it
'does' provide. It is a real commitment to
honesty, openness and transparency. It is a
dynamic concept and I am confident that over
time the Trust will seek to drive its standards
higher. I believe the Core Care Standards and
the website are something the Trust can be
justifiably proud of and I congratulate them.
Service user
In June 2011, a Project Group led by Project Manager
Kate Majid, began work on developing Core Care
Standards to cover all our services. The project group
had representatives from all service areas, and crucially
included service user representatives. After looking
at the common standards that covered all services, 20
areas were identified, which were divided into eight
care standards and 12 principles which applied to all of
them. When draft standards and principles had been
developed, a stakeholder day was held in October
2011 that had six workgroups, covering children’s
services, child and adolescent mental health services
(CAMHS), learning disability services, entry services,
inpatient services, community mental health services,
with staff, service users and their families involved.
These developed the additional standards that apply
in each type of service, that supplement the Core Care
Standards.
Website
The Project Group decided that to make the standards accessible to staff, patients, carers and families and
the public, the only effective way would be to have them on a website. A new website was developed
specifically to launch the standards in April 2012, which supports the current Trust website.
Training
Staff across our Trust were trained in the Core Care Standards and Principles, the method depending
on the role. Some staff had cascade training, some accessed e-learning, but most clinical staff had ywo
hour training sessions in their teams. Many partners and others accessed the online training as well. An
e-learning package is being developed for staff, and Core Care Standards are included in relevant training
across our Trust.
Core Care Standards quality mark
The apple ‘kite mark’ is used on resources that support the standards. These include:
Awards
• Infolink Health Resource Directory, and
Families and Carers Infolink
• Care Plan Folders
• Contact Cards
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•
•
•
•
Forms
Policies
Booklets
Banner pens.
Follow us on Twitter
@derbyshcft
The website won awards in 2012 from the
national CPA Association for ‘Excellence
in CPA information for service users and
carers’, and the Core Care Standards have
won ‘Excellence in CPA Standards’.
Maintenance and development
since the launch
The Core Care Standards and CPA Service
continue to maintain, develop and update
the site. The standards and website are
publicised at relevant events, such as the
monthly Trust Induction days, the Big
Health day for people with a learning
disability, Carers Days and DORA day.
How it’s going
Top 12 pages of the website visited
in March:
1. What’s on
2. Mental Health services
3. Contact us
4. Care Planning
5. CAMHS
6. Search
7. Glossary
8. Assessment
9. Families and carers
10.South Derbyshire and City
Pathfinder
11.Dignity
12.Substance misuse services.
New developments to support the standards include:
•
•
•
•
•
•
•
A Twitter site @ccarestandards
A keeping well section
What’s On
What’s New
Need Help?
Development of a new App for iPhone, PC and Android
Development of a new interactive map of services.
To find out more
If you’d like to find out more about the standards or the website,
please call the Core Care Standards and CPA Service on 01246
515974 or email [email protected].
Follow us on Twitter
Core Care Standards
@ccarestandards
Derbyshire Healthcare NHS Foundation Trust
@derbyshcft
Steve Trenchard, CEO
@Steve_Trenchard
www.twitter.com
23
For media enquiries and general queries
regarding the Trust, please contact the
Media and Communications team on
01332 623700 ext 31216, 21317, 31218
or 31219 or email
[email protected]
Membership
To become a member of the Trust, please
email [email protected] or
contact Karl Routledge-Wilson, Membership
Manager, on 01332 623700 ext 3405.
Patient Advice and
Liaison Service (PALS),
Patient Experience,
comments and suggestions
To share your experience and help
improve our service, please freephone
0800 027 2128 or email
[email protected]
We can also arrange an appropriate
translator for your appointment. Please
call as soon as possible to give us time to
make arrangements.
Volunteering Service
To volunteer your time, contact
Joanne Fleay, Volunteer Coordinator,
on 01332 623700 ext 3410 or email
[email protected]
Fundraising
To help us fund raise for our Trust, or
make a donation, please contact the
Media & Communications team on
01332 623700 ext 31216 or email
[email protected]
Access all areas
English
If you need an interpreter to help you with this information or require it in a different
format please call 01332 623700 and ask for the Membership team or email
[email protected].
Bosnian
Ako vam je potrjeban prevodilac da vam pomogne u vezi ove informacije ili je želite u
drugačijem formatu molimo nazovite 01332 623700 i tražite Membership tim ili
pošaljite imeil na [email protected] .
Cantonese
如果您需要口譯員將本資訊翻譯爲您的語言或將本資訊用其他格式來顯示，請透過電
話 01332 623700 聯繫“會員小組” (Membership team) 或發電子郵件至:
[email protected]。
French
Pour obtenir ces informations sous un autre format ou bénéficier des services d’un
interprète, veuillez téléphoner au 01332 623700 et demander à parler à la
Membership Team (équipe des membres) ou envoyer un e-mail à
[email protected].
Hindi
इस जानकारी को समझने के िलए अगर आपको एक दुभािषए की जरूरत है या इसे िकसी अन्य
रूप म� चाहते ह�, तो कृ पया 01332 623700 पर फोन कर� और मेम्बरिशप टीम के बारे म� पूछ�
अथवा [email protected] पर ईमेल कर� ।
Mandarin
如果您需要口译员将本资料翻译为您的语言或将本资料用其他格式来显示，请通过电
话 01332 623700 联系“会员小组” (Membership team) 或发电子邮件至:
[email protected]。
Polish
Jeżeli w zrozumieniu tych informacji potrzebna jest Państwu pomoc tłumacza lub
jeżeli wymagają ich Państwo w innym formacie, prosimy o telefon pod numer 01332
623700
z prośbą o połączenie z Membership Team (Zespołem ds. Członkostwa) lub e-mail
pod adres [email protected].
Punjabi
ਜੇ ਇਸ ਜਾਣਕਾਰੀ ਦੇ ਸਬੰ ਧ ਿਵੱਚ ਮਦਦ ਲਈ ਤੁਹਾਨੂੰ ਿਕਸੇ ਦੁਭਾਸ਼ੀਏ ਦੀ ਲੋ ੜ ਹੈ ਜਾਂ ਜੇ ਤੁਸ� ਇਸ ਜਾਣਕਾਰੀ ਨੂੰ
ਿਕਸੇ ਿਵਿਭੰ ਨ ਵੰ ਨਗੀ ਿਵੱਚ ਚਾਹੁੰ ਦੇ ਹੋ ਤਾਂ ਿਕਰਪਾ ਕਰਕੇ 01332 623700 Ôਤੇ ਕਾਲ ਕਰੋ ਅਤੇ ਮ�ਬਰਿਸ਼ਪ
ਟੀਮ ਬਾਰੇ ਪੁੱਛੋ ਜਾਂ ਿਫਰ ਇਸ ਪਤੇ Ôਤੇ ਈਮੇਲ ਕਰੋ: [email protected]
Serbo-Croatian
Ако вам је потребан преводилац да бам помогне у вези ове информације или је
желите у другачијем формату молимо назовите 01332 623700 и тражите
Мембершип тим или пошаљите имеил на [email protected] .
Urdu
a‫طل�مب‬a��‫ی‬a��‫ک‬a‫وسمجی‬a��‫س‬a‫سم‬a‫آپ‬a‫ل��مل�ت‬a��a‫گ�ج‬a��a��a‫رکس�ر‬a‫ل�د‬a�‫س‬a��‫ل�ج‬a��‫ی‬a��‫مجھن‬a�‫س‬a‫ل��مل�ت‬a‫ان‬a‫سم‬a‫آپ‬a‫گ�ج‬
��‫سی‬a ��‫ی‬a ‫ای‬a ‫تج‬a ��‫ت‬a ‫اس‬a ��a ��‫ہی‬a ‫سم‬a ��‫سوان‬a ‫��ت‬a �‫م‬a ��‫ی‬a ‫مب�جشپ‬a ‫اور‬a ��‫سی‬a ‫س�ل‬a ‫ تج‬01332 623700‫سجم‬a ‫�جاہ‬a ،‫�م‬a ��‫ی‬
[email protected]
Chaplaincy & Spirituality Service
We have a range of chaplaincy services available across the Trust. For more
information or support, please contact Andrew Hope on 01332 623700 ext 3358
or email [email protected]
This magazine has been produced in-house by the Media and Communications team
Media and Communications