Welcome
to the team
Protecting People & Brands, Promoting Health
& Safeguarding the Environment
Welcome
John Johnston
Brendan Fatchett
I would like to welcome you to what will hopefully
be the start of an exciting and rewarding career for
you here at Stericycle UK. You have joined a company
that is one of the most rapidly growing services
companies in the world, currently operating in 12
countries and employing over 15,000 people.
Hello and welcome to the Stericycle UK team –
we are pleased to have you on board! As we
continue to grow the business across the UK
it is always nice to see new faces.
At Stericycle our 15,000 Team Members are the
driving force behind our business and we strive to
foster an environment of open communication.
A key part of this culture is our core values and we
would like all of our Team Members to embrace
these values which will go a long way to ensuring
that we make Stericycle the best place to work
it can possibly be.
So welcome on board and whatever your new
role I know that you will find Stericycle a dynamic,
challenging and hopefully enjoyable place to work.
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Being part of Stericycle UK – a name synonymous
with providing innovative and customer-centric
services to the healthcare sector, we apply the same
high standards to your induction and ongoing
journey with us.
John Johnston
Vice President Europe
SRCL
I am personally committed to make sure we are
only ever providing the best possible service but
know it is only achieved by Team Members,
day to day, whatever your role. With that kind of
commitment and passion, we believe in our people
and encourage our team members to progress
with the successes of our business.
Brendan Fatchett
Managing Director
ERS Medical
I am very proud of the progress the team has
made so far and am looking forward to meeting
and working with you.
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The SRCL Group
The SRCL Group is part of
Stericycle, a NASDAQ-quoted
organisation and the world’s
largest infection control and waste
management company.
Our locations
& sites
As a global business, Stericycle Inc.
has operations in Brazil, Mexico, Spain,
Portugal and Romania, and UK to
name a few.
The SRCL Group in the UK delivers
across the full spectrum of public and
private healthcare environments to
provide compliance, innovative
healthcare solutions, patient transport
and communication services.
The SRCL group has over 60 sites located across the
UK and Ireland, including a comprehensive infrastructure
of operational sites, and an impressive fleet of vehicles.
With unrivalled national coverage, all our services are
prompt and efficient.
SRCL
ERS Medical
Head Office (SRCL)
Avanti
Expert Solutions
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MedWaste
Division
SRCL provides specialist healthcare
waste services, specialising in
protecting people and reducing
risk. We work with local and
national organisations across
the public and private sector
to improve employee and
customer safety, ensure legislative
compliance and minimise the
environmental impact of waste
disposal.
SRCL has a comprehensive infrastructure
of over 20 Waste-to Energy facilities,
alternative treatment plants and waste
transfer stations, employing 1200 Team
Members throughout the UK and Ireland.
With unparalleled nationwide coverage
we have the resource and capability to
deliver sustainable waste management
solutions that meet all Duty of Care
obligations.
Award winning and pioneering, our
service ethos stems from delivering safety,
quality and sustainability in all services.
MedWaste
Division
Our services
Our customers
Specialist waste management and
processing services, including:
We provide prompt and efficient
services to a broad range of customers,
including:
• Clinical waste
• Pharmaceutical waste
• Radioactive waste
• Dental waste
• Hygiene & washroom services
• NHS Trusts
• Private hospitals & healthcare facilities
• GP surgeries
• Dental surgeries
• Veterinary surgeries
• Nursing & care homes
• Pharmaceutical manufacturers
• Research facilities
• Universities, colleges & schools
• Laboratories
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MedWaste
Division
We take our commitment to compliance
very seriously and invest considerable
time and effort working with the leading
regulatory bodies to ensure we remain
at the forefront of industry. We have a
national team of compliance professionals
covering: Health and Safety, Environment
and Sustainability, Dangerous Goods
Transport Advice, Management Systems,
Information Security and Business
Continuity.
“The best
thing about SRCL
is that no matter
what position you find
yourself in there is always
someone within the
group that has been in
the same position and
can help you out.”
Award winning
At SRCL, we take pride in our
achievements, and work hard to exceed
the levels of service and support that
our customers expect. We are delighted
to have attained our prestigious Customer
Service Excellence award. In addition,
we are proud winners of a number of
awards focussing on sustainability and
healthcare efficiencies, demonstrating
our absolute commitment to working in
partnership with our customers.
Kevin Stephenson
Logistics Support Manager,
SRCL
Certifications held within the Group
BS EN ISO 9001 – Quality
BS EN ISO 14001 – Environment
BS OHSAS 18001 – Health and Safety
BS EN ISO 22301 – Business Continuity
BS EN ISO 27001 – Information Security
“I have thoroughly enjoyed my
time with the company so far
and that is mainly down to the
company ethos of one team – one
goal, everybody works together
to deliver results for the business.
On a personal level I will always
be grateful to the company for my
personal progression and thank
them for the opportunities I have
been provided.”
Umar Javeed
IT Support Supervisor
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Ambulance &
Courier Division
ERS Medical is one of the UK’s
largest independent healthcare
service providers completing
over 1.4 million healthcare
journeys per year.
Our comprehensive range
of services include
ERS Medical provides a range
of specialist patient transport
and courier services to the NHS
and the wider healthcare sector,
as well as effective healthcare
communication services.
We deliver a nationwide service from
over 30 operational bases across the
UK with over 1,500 staff – including
paramedics, technicians and nurses.
Our comprehensive fleet of ambulances
and medicars provide a suite of flexible
24-7 transport options.
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Ambulance &
Courier Division
Our customers
Our patient safety as standard
• Non-emergency patient transport
We work in partnership with a wide
range of organisations, such as:
• Mental health transport
• Primary Care Trusts
• High dependency patient transport
• Acute Trusts & their Hospitals
• Medical repatriation services
• Private Hospitals
• Special education needs transport
• Schools and Educational Institutions
We place governance at the core of
our service and we have a dedicated
team. The governance department
works alongside the operational and
clinical departments to ensure that
clinical effectiveness, patient safety
and patient experience is at the heart
of all that we do.
• Mobile event cover
• Local Authorities
• Healthcare courier & mailroom services
• Care Home Groups
• Healthcare IT & patient communications
• Insurance Companies
• Airports
ERS Medical is registered and regulated
by the Care Quality Commission (CQC)
and as a result is subject to the identical
CQC compliance protocol as all of the
ten NHS Ambulance Trusts.
• Leading Sports Clubs & Associations
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Healthcare IT
Division
To support our patient
transport services, ERS Medical
have two further divisions.
First Practice Management (FPM)
and ERS Connect.
Our extensive range of products
and services include
• Compliance support
• Recruitment
• Consultancy
FPM is currently used by over 7,000
General Practices across the UK.
Our innovative and time-saving
practice management support
services are focused on ensuring
regulatory compliance and driving
practice efficiencies.
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• Training
• Websites
• Intranets
• Patient communication services
Healthcare IT
Division
ERS Connect provides
efficient and cost effective
methods of contacting
patients or staff communities.
We provide a tailor made service, our
blend of communication technologies
can reach large groups of contacts at a
time and can be used to drive efficiencies
and improved patient care for a wide
variety of customers.
Our services
• Reducing Did Not Attend (DNA) rates
• Patient appointment and
transportation pick up reminders
• Friends and Family Test
• Advanced notice of patient
cancellation allowing Trusts
to utilise available slots
• Waiting list validation
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Avanti is one of the UK’s largest environmental
management companies. We work directly
with our customers to examine and map all
waste types in order to promote recycling, reuse and re-processing opportunities. Using our
extensive technical knowledge and experience,
we develop targeted solutions to suit our
customer’s requirements including; recycling,
reprocessing and treatment.
Focusing on sustainable policies of re-use and
re-processing, we now lead the environmental
management industry by embracing new technologies
and innovative environmental solutions.
Avanti will always endeavour to offer sustainable
recycling, reprocessing or re-use options in contrast
to direct disposal.
ExpertSOLUTIONS helps its clients by
providing proven, customer-centric, scalable
services that protect people and brands and
safeguard the environment.
Our clients benefit from a wide range of specialist
brand crisis services including product recalls and
product retrieval alongside ongoing brand support
services such as data driven marketing, quality audits
and CRM/data management.
Our services
Paul Kinley
Managing Director
Avanti
With offices across the globe, the UK ExpertSOLUTIONS
team is based in Reading where we have the following
specialist skills and business functions:
Farzad Henareh
Managing Director
Stericycle Expert Solutions (UK)
• 50+ seat Multi Lingual Contact Centre
•Client Services, Marketing and Insight specialists
Our range of services include
•Accredited CRM, Database and Systems developers
• Reprocessing, Recovery and Re-use
•Recall and Retrieval consultancy specialists
• Packaging Recycling and Re-use
•1000+ UK and Europe based field
marketers and Quality Auditors
• On-site Waste Treatment
• Composting
• Aerosol Reprocessing
•In-house fulfilment, print production,
mailing & distribution unit
• Recycling
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Our culture
& values
At Stericycle, engaged Team
Members aren’t just a piece of
the puzzle. They are our driving
force, our secret to success.
This is a company that values
ideas and action. We seek to
engage the inspired and the
motivated, the Team Members
excited about making things
happen.
Our core purpose
To help our customers fulfill their promise
by providing solutions that protect
people and brands, promote health and
safeguard the environment.
Our core values
Integrity
We are honest and open in our
interactions with others. When making
decisions, we always do the right thing.
Accountability
We take ownership of our own
actions and focus on solutions.
We deliver on our promises.
“I’m in my fifth full time position
in 11 years with the company.
I began in Customer Services,
and am now an Environmental
Manager within the Environment,
Safety and Health team. I started
out with responsibility for advising
customers on compliance and
service issues over the phone,
and I’m now responsible for
environmental and regulatory
compliance at twelve different
sites all across the Midlands and
the North.”
“It’s always a busy and changing
environment with new projects
to get involved with, so it never
gets boring.”
David Williams
Environmental Manager, SRCL
One team. One goal.
We work as a team, no matter the goal.
We share successes and failures together
and work to make things better.
Customer first
We provide service that is valuable for our
customers and exceeds their expectations.
We respect the value of both our internal
and external customers.
Continuous improvement
We provide the most value while
consuming the fewest resources.
We embrace the talents of the people
who do the work.
Enjoying our work
We have a culture that fosters team
member engagement and loyalty.
We do so with a spirit of camaraderie.
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Internal
communications
Being a nationwide Group
of companies, with many
operational sites, effective internal
communications is an integral part
of our success and our culture.
Not only is it important to share
information and updates with you,
but we also value your opinion
and feedback.
We use four main platforms
in our communication strategy,
all of which are designed to
ensure you are able to interact
with the wider business, as well
as remain informed.
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Intranet and online
Site communications
InTouch Newsletter
Steripoint is our Group intranet, and
is home to our policies, procedures
and other function specific information.
From HR and IT to Operations and
Finance, the pages of Steripoint provide a
vast resource of valuable information.
Every site has a ‘Communications
Champion’ who acts as the interface
between the Head Office communications
team, and the teams at site level. They
help ensure that all the key messages are
communicated across the business.
InTouch is our monthly SRCL Group
newsletter, and it provides a range of
business updates and other functional
features from across SRCL Group.
Team Network is ERS Medical’s internet
forum. It is open to all employees and
sub-contractors and is the centre of our
internal communications. Everything you
need to know, you should be able to find
on here.
Each site has a team notice board, for
all important updates and notices, and
conducts regular meetings, which give
you the opportunity to ask any questions
you may have as well as learn about
updates from your line managers.
Team Network is not just about useful
information, it is your forum. It is there
for you to discuss or ask questions; be
it to a colleague in a similar role at a
different site, or a member of the senior
management team. This is a great tool for
non office-based staff to keep in touch.
We hope to develop this to be a Groupwide platform in the future.
Site and Operational managers are there
to support you in your day to day work
and will always be approachable if you
have a concern or aren’t able to find the
information you are looking for.
Alongside this we always feature any
fundraising and successes our team
members have achieved and sometimes
even include an exciting competition!
In line with our commitment to the
environment, we distribute InTouch
electronically – so make sure we have
your email address to receive it!
Employee ‘Road Shows’
Understanding what is going on at
site level is important, but we also
believe it’s useful to keep you up to date
with how the various business lines,
and indeed the Group as a whole, are
performing. Our Leadership Team is
committed to visiting every site at
least once a year. This will give you the
chance to meet members of the senior
team, have a quick company update
and ask all the questions you may want
to ask them. Details of when and where
the Road show’s will take place will
be communicated using all the above
channels.
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Your journey
When you join the SRCL Group,
we will take you through our
induction process to help settle
into your role.
Welcome, 1:1’s, coaching and
ongoing development
Your line manager will offer you support,
assistance and training throughout your
career with us. During your initial six
months probationary period you will be
provided with further clarity regarding
the role expectations and be given
a thorough performance plan that
will include on-the-job training and
development to enhance your knowledge
and understanding. Your manager and
colleagues will also be on-hand to ensure
that your all questions can be answered,
and you settle into your role quickly.
Commitment
Induction workshop
Our commitment to you
Your commitment to us
We will also invite you to attend an
SRCL Group wide induction. This will
give you the chance to find out more
about the company as a whole, meet
other people from across the business
and ask any questions you may have
to senior members of the team.
• Offer opportunities to grow and
contribute towards the success of
SRCL and achieve corporate and
individual objectives
• Embrace business process and
organisational changes
Employee handbook
Your manager will provide you with
a copy of an employee handbook and
operational or functional procedures,
providing guidelines that you will
be expected to follow during your
employment with the company.
We understand that new policies
and procedures can often be daunting
and difficult to understand which is
why all of our documentation is written
in a clear and concise manner.
Please take the time to review
these important documents.
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• Provide support through your line
manager and site team
• Deliver training to you in a structured
manner through training and on-the-job
coaching
• Listen to your views and ideas
and encourage participation
• Challenge you to perform to a high
standard and realise your potential
• Reward and recognise your
achievements and ongoing performance
• Offer guidance to enhance
performance as necessary
• Mould your behaviour in line with
SRCL values and expectations
• Support your future career aspirations
• Provide a safe and enjoyable
work environment
• Take the initiative and try new
ways of doing things
• Take responsibility and ownership
for your actions, even if some
mistakes are made along the way
•Be honest and respectful towards
colleagues and the work environment
•Engender SRCL’s core values
and behave as expected
•Have a positive outlook towards
day-to-day activities, work hard and
take on new challenges
•Be a team player, work closely
with colleagues
•Plan and commit to your development,
have transparent learning records
•Seek guidance and support
when necessary, don’t be afraid
to ask for help
•Enjoy your role, have a desire
to develop and grow
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Corporate social
responsibility
We are passionate about minimising
the effects of waste and reducing
our environmental impact – which
is why we continually research and
invest in new technologies and
processes to reduce our carbon
footprint.
Here are some examples of what
we currently do:
•Recycling steam from our incinerators
provides heat and power to hospitals
and public heating schemes
•We have recently invested in a 100%
electric vehicle, the first of its type to
be used on an NHS contract
From all areas of the business, Team
Members get together to raise money
for charity – from sky diving to bake
sales, or donations, the SRCL Group
really does support their local communities
and causes.
We are committed to and continuously
develop our CSR programme where
we focus on supporting our local
communities and initiatives.
“I started as a Billing Specialist
in SRCL in December 2011. I am
now an Account Manager at
ERS Medical, specialising in
Mental Health Patient Transport.”
“SRCL is a continually evolving
company. It is always exciting as
you have the opportunity to gain
knowledge and new skills on a
regular basis.”
Gemma Hodgson,
Account Manager, ERS Medical
•Our drivers undertake a green driving
assessment and training session,
introducing the principles of driving
to save fuel, reduces CO2 emissions,
and costs of vehicle maintenance
•We recycle rain water from the roofs
of our buildings
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Designed by: andylodge.com
Find out more about
the SRCL Group
www.srcl.com
@SRCL_ltd
@SRCLIreland
ERS Medical
www.ersemedical.com
@ERSMedical
First Practice Management
www.firstpracticemanagement.co.uk
@FirstPractice
ERS Connect
www.ersconnect.com
@ERSConnect
Avanti
www.avantienvironmental.co.uk
Expert Solutions
www.stericycleexpertsolutions.com
@SteriExperts
SRCL Ltd. Indigo House, Sussex Avenue
Leeds, West Yorkshire, LS10 2LF
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