TRADING PARTNER PROFILE (TPP)
GENERAL TRADING PARTNER INFORMATION
General Information
Company Name
Wireless or Wireline
Carrier Type: ILEC, CLEC,
Reseller, Wireless
OCN/SPID
<Trading Partner>
Vonage
Wireline
VOIP IC
X
X
X
See list below
SPIDs/OCN

Vonage
Trading Partner
State
CCNA
OCN
SPID
State
CCNA
OCN
SPID
Alabama
VDV
197D
197D
Montana
VDV
197D
197D
Alaska
VDV
197D
197D
Nebraska
VDV
197D
197D
Arizona
VDV
197D
197D
Nevada
VDV
197D
197D
Arkansas
VDV
197D
197D
New Hampshire VDV
197D
197D
California
VDV
197D
197D
New Jersey
VDV
197D
197D
Colorado
VDV
197D
197D
New Mexico
VDV
197D
197D
Connecticut
VDV
197D
197D
New York
VDV
197D
197D
Delaware
VDV
197D
197D
North Carolina
VDV
197D
197D
Florida
VDV
197D
197D
North Dakota
VDV
197D
197D
Georgia
VDV
197D
197D
Ohio
VDV
197D
197D
Hawaii
VDV
197D
197D
Oklahoma
VDV
197D
197D
Idaho
VDV
197D
197D
Oregon
VDV
197D
197D
Illinois
VDV
197D
197D
Pennsylvania
VDV
197D
197D
Indiana
VDV
197D
197D
Rhode Island
VDV
197D
197D
Iowa
VDV
197D
197D
South Carolina
VDV
197D
197D
Kansas
VDV
197D
197D
South Dakota
VDV
197D
197D
Kentucky
VDV
197D
197D
Tennessee
VDV
197D
197D
Louisiana
VDV
197D
197D
Texas
VDV
197D
197D
Maine
VDV
197D
197D
Utah
VDV
197D
197D
Maryland
VDV
197D
197D
Vermont
VDV
197D
197D
Massachusetts
VDV
197D
197D
Virginia
VDV
197D
197D
Michigan
VDV
197D
197D
Washington
VDV
197D
197D
Minnesota
VDV
197D
197D
West Virginia
VDV
197D
197D
Mississippi
VDV
197D
197D
Wisconsin
VDV
197D
197D
Missouri
VDV
197D
197D
Wyoming
VDV
197D
197D
INTER-CARRIER TESTING
Item
Is inter-carrier port testing
required (CSR & LSR)?
Primary Testing Contact
Name
<Trading Partner>
No
X
X
Information contained in the Trading Partner Profile is operational in nature and subject to change. Parties agree to make every effort
to give the other party 60 days notice of any changes to its information.
Page 1 of 5
Phone Number (Carrier
Support)
Email address
X
X
CARRIER INVOICE INFORMATION
Item
Where to send Carrier Invoices
Carrier Billing Contact
<Trading Partner>
CSR/LSR ACCEPTANCE WINDOW
Item
Monday – Friday
As the OSP, do you process
port orders with a Saturday or
Sunday Due Date?
As the OSP, does your Port-Out
Department provide support on
Saturday or Sunday?
Holidays
<Trading Partner>
X
(Include Time Zone)
Saturday: X
Sunday: X
Yes
EST
No
No
No
Saturday: X
Sunday: X
No
<Trading Partner> will NOT process port
orders with a Due Date associated with
these Holidays:
X
CSR PROCESSING
Item
CSR (Customer Service
Request): Do you offer a CSR
product?
If yes, where do we send
CSRs?
Do you have a required CSR
form? (If yes, please provide.)
Media (email, fax, GUI, etc.)
CSR Response Interval
Does the CSR identify holds or
freezes?
No
<Trading Partner>
X
No
X
No
X
N/A
N/A
N/A
X
X
X
LSR PROCESSING
Item
LSR Transport Medium
(Electronic, Email, Fax, GUI)
Where to send LSRs
<Trading Partner>
GUI/Electronic
X
Go to
http://www.vonagecarrierservices.com/
X
Information contained in the Trading Partner Profile is operational in nature and subject to change. Parties agree to make every effort
to give the other party 60 days notice of any changes to its information.
Page 2 of 5
If LSR Transport Medium is
Email/Fax, please provide:
 LSR Contact Name
 LSR Contact Number
 LSR Contact Email
If LSR Transport Medium is
Email/Fax, do you have a
required LSR form?
ILECs: Are standalone DSRs
(Directory Service Request)
sent to same location as LSRs?
If no, where do we send DSRs?
LSR Response Interval
X
N/A
X
If yes, please provide form
X
Industry Standard 24 hours
X
NPAC Concurrence:
As the OSP, do you send
Concurrence to NPAC
acknowledging the FOC DD?
Expedited LSR: Do you accept
Expedited LSRs?
Yes
X
Yes
X
Expedite Criteria/Policy
Send email to
[email protected] to
arrange expedite please provide
PON and date of submittal
X

No
(1.) will not be done until the old
Service Provider has evidence that the
port has occurred
X
X
X
Note: All times are based on
local time in the predominant
Time Zone of the NAPC Region
where the End User’s TN is
being ported.
Expedites (advancing the DD)
applies to non-simple ports.
Expedites (advancing the DD) is
not applicable for simple ports
as existing process
accommodates “Next Day”
porting.
Expedite Process
Expedite Charge?
Order Completion
When is Translations
Completed (TN removed from
the switch) as the OSP (Old
Service Provider)?
Note: Following are the three
options for the ONSP to
disconnect the number per the
NANC Flow Narratives [(1.) will
not be done until the old Service
Provider has evidence that the
port has occurred, or (2.) will
not be scheduled earlier than
11:59 PM one day after the due
date, or (3.) will be scheduled
for 11:59 PM on the due date,
but can be changed by an LSR
supplement received no later
than 9:00 PM local time on the
Information contained in the Trading Partner Profile is operational in nature and subject to change. Parties agree to make every effort
to give the other party 60 days notice of any changes to its information.
Page 3 of 5
due date.]
Order Cancel Process
As the OSP, do you accept a
cancellation (Sup 1) on the due
date? What is the OSP cut-off
time to receive/process Sup 1?
Yes
X
Note: Per industry Best
Practice, the OSP must accept
a supplement changing the Due
Date before the OSP’s porting
center’s closing business hour.
For those carriers that
disconnect on the due date, the
OSP must accept SUPPs up
until 9:00PM on Day 1.
FOC Cancel Policy
X
Simple/Non-Simple Porting - Validation Fields
Item
Account Number:
Yes
X
As the OSP, do you require that the
AN field is populated?
If yes, do you validate on the actual
Yes
X
customer Account Number or do you
require another value, such as TN or
a default value populated in the AN
field?
Passcode:
No
X
As the OSP, do you have customers
with passcodes that were established
at the request of the end-user?
If yes, do you edit on the end-user
N/A
X
established passcode?
As the OSP, is the end-user
N/A
X
established passcode available on the
CSR?
<Trading Partner>
PORT RESOLUTION CENTER
Item
Primary contact name
Phone Number (Carrier
Support)
Email address (Carrier
Support)
Phone Number (Customer
Support)
Hours of Operation:
Monday – Friday
Saturday & Sunday
Holidays

Vonage LNP Department
<Trading Partner>
X
X
[email protected]
X
866-243-4357
X
8am-5pm
none
none
Hours of Operation:
X
X
X
PORT ESCALATION POINT OF CONTACTS
Escalation Rules
Only contact the next level 4 business hours after an email or voicemail was left
Information contained in the Trading Partner Profile is operational in nature and subject to change. Parties agree to make every effort
to give the other party 60 days notice of any changes to its information.
Page 4 of 5

Item
1st Level:
Only call escalation contacts within business hours
<Trading Partner>
1st Level:
Primary contact name
Phone Number (Carrier
Support)
Phone Number (Customer
Support)
FAX Number
Vonage LNP Department
Email address (Carrier
Support)
2nd Level:
Contact Name
Contact description
Phone number
FAX number
Email address
3rd Level:
Contact Name
Contact description
Phone number
Email address
[email protected]
X
X
X
732-365-2657
X
2nd Level:
X
Robert Gordon
LNP Supervisor
732-444-2703
[email protected]
Imanu Hill
LNP Manager
732-231-6826
[email protected]
X
X
X
3rd Level:
X
X
X
X
LNP CARRIER ACCOUNT MANAGER
Carrier point-of-contact for establishing a porting relationship with ____________as well as ongoing
porting account-management. This contact information should NOT be shared with your Port Resolution
Center.
Item
<Trading Partner>
Primary Contact Name
Robert Gordon
X
Title
LNP Supervisor
X
Address
X
23 Main Street
City, State, Zip
X
Holmdel, NJ 07733
Work Phone Number
732-444-2703
X
Mobile Number
X
E-Mail Address
[email protected]
X
Alternate Contact Name
Imanu Hill
X
Title
LNP Manager
X
Address
X
23 Main Street
City, State, Zip
Holmdel, NJ, 07733
X
Work Phone Number
732-231-6826
X
Mobile Number
848-248-1710
X
E-Mail Address
[email protected]
X
Do you have a Carrier Notification distribution list for port process
If so, please add the LNP Carrier
notifications?
Account Managers listed above.
Please return this form to:
Information contained in the Trading Partner Profile is operational in nature and subject to change. Parties agree to make every effort
to give the other party 60 days notice of any changes to its information.
Page 5 of 5