Receptionist – Energise and Willow Tree Centres
Responsible to:
Salary:
Hours:
Annual Leave:
Based:
Fixed Term:
Level of DBS Check required
Centre Co-ordinator
£16,830 per annum pro-rata
(equivalent to fixed point 17 NJC)
12 hours per week
25 days pro rata
Energise and Willow Tree Centres
31 March 2016
Enhanced
Main Aims of the Post
To provide reception and customer services to service users, provider
agencies and staff visiting the centres. To assist in development and smooth
running of administrative, office and information systems
Main duties
1. Handle incoming calls, dealing with general queries, transferring calls
through to staff and projects and taking accurate messages
2. Greet and welcome visitors appropriately and inform staff of their presence
promptly
3. Keep in/out record of staff whereabouts
4. Keep an accurate visitors book, ensuring all visitors sign in and out
5. Ensure reception area is tidy and presentable at all times
6. Maintain a calm and professional approach in dealings with visitors and
callers at all times
7. To operate security, and health and safety procedures in line with the
centres building management procedures
8. To treat all visitors and staff with respect and a non-judgmental approach
9. To give information on availability of services and how to access them
10. To regularly update information displays in reception and public areas and
to keep them orderly.
11. To maintain a welcoming environment in the centres by carrying out
routine checks on water machine, tea, kitchens etc
12. Ensure all outgoing post is weighed and franked ready for collection
deadline
13. Keep the franking machine maintained
14. Maintain meeting rooms booking system
15. Work together with Centre Co-ordinator to ensure that the Centre is open,
in line with changes/ demands to service delivery
1
16. To carry out typing, photocopying and preparing information packs as
required by the Centre Co-ordinator
17. To circulate information to projects/services in the Centres, as required
18. To monitor on a daily basis the number of visitors/calls for each project
within the Centres, including maintaining data and information collection
requirements
General Work Related Expectations
1. To work within the Big Life Company’s Values, Ethos and Vision.
2. To contribute to the development of TBLC
3. To work in accordance with all Policies and Procedures of TBLC
4. To identify and attend training as required
5. To work in accordance with all relevant legislation
6. To undergo regular supervision and an annual appraisal
7. To undertake any other duties as required, appropriate to the post
2
Person Specification –
Reception Willow Tree and Energise Centres
Essential = E, Desirable = D
Method of Assessment: A = Application Form, I = Interview, AI = both
Employment Experience
Essential
/Desirable
1. Experience of working in reception and
administration
2. Experience of working within mental health
or well being services in a paid or voluntary
capacity
3. Experience of working with vulnerable
people or people who have suffered
difficulties in their lives
4. Experience of working with volunteers
Method of
Assessment
E
A,I
D
A
D
A
D
A
1. Ability to relate to and be sensitive to the
needs of a cross section of people, including
service users and professionals in the
statutory and voluntary sector
2. Excellent verbal and written communications
skills(customer service, reporting repairs,
dealing with contactors etc)
3. Excellent organisational skills
4. Good team working skills
5. Good administrative skills
6. Customer Care focus
7. Literacy skills (letter writing)
8. Ability to be non judgemental, assertive and
flexible and receptive to new ideas
D
A
D
A,I
E
E
E
E
E
D
A,I
A,I
A,I
A,I
A
A
1. Knowledge of the local area would be an
advantage but is not essential
Understanding of local authorities and
health services would be an advantage but
is not essential
2. An understanding of inequality and
deprivation and its impact on health and
well-being of the individual and their carers
and interventions that can bring change.
D
I
D
I
Skill/Abilities
Essential Knowledge and Understanding
3
3. An understanding of the barriers that people
face in accessing services and ways to
overcome these.
D
I
1. Ability to work on own initiative and prioritise
workload.
2. Commitment to professional development
for self.
3. Willingness and ability to work flexible hours
4. Ability to work within and promote the Big
Life Company culture and its values and
beliefs.
E
A, I
D
I
E
E
I
I
Work Related Circumstances
4