TRAVEL SERVICES
A UNIQUE SOLUTION
TO ASSIST YOUR
CUSTOMERS IN THE
EVENT OF A FLIGHT DEL AY
With airline punctuality at its worst for five years* and increasingly busy
airports, traditional delayed departure cover does not address travellers’
stress and anxiety when they are most in need of support.
Collinson Group has developed Stranded Traveller, a unique proposition
with high perceived customer value. Designed as a complementary benefit
to your mass-market customer propositions, Stranded Traveller can ease
the pain of flight delays and remove the need for lengthy travel claims for
your customers by offering an instantly redeemable benefit.
ABOUT STRANDED TRAVELLER
STRANDED TRAVELLER IN DETAIL
ABOUT COLLINSON GROUP
STRANDED TRAVELLER
An Easy To Use Service
The service offers access to an airport lounge in the case of a flight delay and is
easy to activate via an online registration process completed in advance of departure.
A confirmation email ensures your customer is aware that their benefit has been
activated before they travel. From the moment of registration, we track the status
of their flight and in the case of a delay we will automatically issue a text message
alerting your customer that an email with a lounge access voucher has been sent
to them. This will then provide immediate access to the peace and tranquillity of one
of over 850 lounges worldwide and in turn generate greater affinity with your brand
and differentiation over your competitors.
Stranded Traveller has already been successfully integrated within our retail travel
insurance brand, Columbus Direct, offering a unique differentiator to our existing
travel insurance product.
“Great service from Columbus, allowing us to wait for the departure
with complimentary food and drink”
Columbus Direct Customer, Nov 2015
*Davies, P (07 March 2016) Travel Weekly, “Airline punctuality worst for five years”.
ABOUT STRANDED TRAVELLER
STRANDED TRAVELLER IN DETAIL
ABOUT COLLINSON GROUP
A fully integrated end-to-end solution
UNRIVALLED
CUSTOMER
INSIGHT
A proven track record
in driving customer
loyalty across multiple
sectors, particularly in
financial services.
INNOVATIVE
TECHNOLOGY
Stranded Traveller is built
on a platform that delivers.
• Recognised expertise in customer management
and loyalty with extensive insight into
behaviours and aspirations of frequent travellers
• A simple service registration form for integration
into your customer service area either via an API
or widget
• We continue to invest in research and
development to drive innovation of new
products and services that meet the
needs of travellers
• Pro-active communication with your customersif
their flight is heavily delayed
• Today over 100 financial services organisations
trust us to deliver benefits and add value to
their customer relationships
ABOUT STRANDED TRAVELLER
EXTENSIVE
LOUNGE
NETWORK
Stranded Traveller
has access to
Collinson Group’s global
LoungeKey™ network.
• Over 850 airport lounges worldwide
• Available in over 300 cities across 100
countries
FLEXIBLE
SERVICE
INTEGRATION
Light touch by design
with easy integration.
• Full end-to-end service managed by
Collinson Group
• Simple client-side set-up
• The largest digital access network of its kind
• Multiple configuration options
• State of the art flight tracking technology
continually monitoring your customers’
flight status
• High quality lounge environments
• Customised to match your brand
• Specialist support for technology and
operational issues
• Free Wi-Fi in selected locations
• Complimentary drinks and snacks
STRANDED TRAVELLER IN DETAIL
ABOUT COLLINSON GROUP
ABOUT
COLLINSON GROUP
Stranded Traveller is a service of Collinson Group. Collinson Group is a global leader
in influencing customer behaviour to drive revenue and add value for our clients.
With a unique blend of industry and sector specialists, the group develops and
delivers market-leading products and services to help build, manage and optimise
customer relationships across four core capabilities: Loyalty, Lifestyle Benefits,
Insurance and Assistance.
For more information visit collinsongroup.com
or email [email protected]
LOYALT Y
ABOUT STRANDED TRAVELLER
LIFEST YLE BENEFITS
STRANDED TRAVELLER IN DETAIL
INSUR ANCE
ASSISTANCE
ABOUT COLLINSON GROUP