Better Return to Work
Outcomes –case studies
BETTER RETURN TO WORK OUTCOMES
THREE ELEMENTS
> Technical Skills
> Resources
> Communication Skills
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BETTER RETURN TO WORK OUTCOMES
THREE ELEMENTS
> Technical Skills
> Resources
> Communication Skills
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BETTER RETURN TO WORK OUTCOMES
Technical Skills
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Knowing your role
Knowledge of the legislation
How to apply legislation
Managing rehabilitation providers
Documentation
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BETTER RETURN TO WORK OUTCOMES
Resources
Knowing, accessing and using effectively
> HR/EAP
> Rehabilitation management system
> Your manager
> Comcare – IMAS; CSO (Service Delivery); CIS; Education
> Comcare Publications and Internet
> Rehabilitation Providers
> General Practitioner
> Private service – training, contract case managers
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BETTER RETURN TO WORK OUTCOMES
Communication
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Establishing rapport and trust
Listening skills
Negotiation skills
Influencing skills
Conflict resolution skills
Having difficult conversations
Relationship management
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CASE STUDIES
Case One
Mr X
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28 yo
Panic disorder
Difficulties with supervisor
Difficulty identifying suitable duties
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CASE STUDIES
Case Two
Ms Z
> 51yo
> Chronic Fatigue Syndrome following a virus
> Senior manager
> High NWE
> Involuntary redundancy
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CASE STUDIES
Case Three
Ms Y
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Injured right shoulder
No suitable duties identified for 14 months
Mis-communication about duties
Relationship breakdown with RCM and agency
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CASE STUDIES
Case Four
Mr U
> 38 yo
> Back strain
> Early intervention
> Consultation with all stakeholders
> Non-compliance
> Rejected at AAT – delegation and Part III s37 3.a-h
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GOOD NEWS STORIES
WE WANT TO HEAR THEM!!
[email protected]
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TIPS FOR
BETTER RETURN TO WORK OUTCOMES
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Contact the injured worker as soon as possible
Stay in touch
Be flexible to encourage early return to work
Support supervisors to manage return to work
Involve the worker
Involve the GP
Fair and non-adversarial
Rehabilitation management system
Review your systems regularly
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Better Return to Work Outcomes
Your actions can change someone’s life
for the better
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