Position Description
HR ADVISOR
Reports to: HR Manager Queensland & Northern NSW
Level:
7 HWNS Competency Framework
STRATEGIC OUTCOMES AND ACCOUNTABILITIES:
House with No Steps operates to support and enhance the lives of people with disabilities. Our
commitment is to provide a person-centred approach to individuals whilst complying with legislative
obligations and the regulatory framework of our funding and government bodies.
The HR Advisor supports House with No Steps (HWNS) Vision, Mission and Values and has a
responsibility in offering advice in relation to the human resources in the Townsville region. The role is
accountable in contributing to the HR community and working cross-regionally to enhance the overall
capability of the organisation to support its clients.
Specific accountabilities which support the implementation of the HWNS Strategic Plan include:
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Simplifying policies, processes and systems
Providing advise in relation to Enterprise Agreements, Awards and employment conditions
Coaching managers and team supports in people, performance and safety/injury management
Supporting recruitment for individual support roles
Maintaining workforce planning and retention practices
Investigating alternate employment models
Providing support for the development and growth of management and staff
Supporting initiatives in relation to change and organisational culture
OPERATIONAL OUTCOMES AND ACCOUNTABILITIES:
Engage and support Workforce planning practices, recruitment and selection,
performance review and management, workers compensation/injury
management/WHS, risk management, industrial relations, learning and
development and reporting.
 Liaise with business managers and community services managers to
identify current and future recruitment needs.
 Assist managers in identification of internal candidates for
promotion/transfer.
 Advise and support in relation to job design and creation of position
descriptions.
 Develop and implement recruitment strategies and analyse existing
strategies to ensure an effective workforce.
 Market salary analysis, negotiating and communication of salary and other
conditions.
 Support the implementation of recruitment best practice including
participation on interview panels.
 Co-ordinate/facilitate organisational induction and orientation programs.
 Assist in the development and implementation of organisation’s
competency framework.
 Provide support and advice to management in relation to performance
management.
Inclusive communities which respect, value and empower all people with a disability
To create opportunities for people to make the most of their abilities
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Assist managers in developing staff by identifying and sourcing development needs through
communications with managers and the HWNS Learning and Development team.
Deliver operational support and guidance to managers on staff relations/counseling, performance
management and compliance.
Effectively manage and support members of the Human Resources team that report to you.
Support the implementation of effective employment relations policies, procedures and practices.
Co-ordination of the HWNS rewards and recognition program.
Ensure compliance and promote the implementation of safety programs, by liaising with managers
and Quality Risk and Safety Advisors.
Communicate procedures for workplace injuries and ensure timely reporting of injuries.
RTW co-ordination and case conferencing for injured workers, including liaising with claims agent,
accredited rehabilitation providers and medical practitioners.
Attend case conferences and ensure early intervention.
Monitor and analyse claims to ensure efficiency in premium calculations.
Contribute to the corporate risk management program.
Identify and manage risks in the HR domain.
Provide comprehensive, accurate and practical guidance on employee relations/ industrial relations
matters.
Provide comprehensive, accurate advice to managers, staff and employees in relation to HWNS
policies and procedures.
Develop HWNS policies and procedures as required.
Support the development and implementation of relevant industrial instruments and policies.
Support training programs, including assisting in identifying learning and development needs within
the region and co-ordination of training activities.
Participate in learning and development opportunities.
Contribute to the presentation of some programs where specialist HR input is valuable.
Deliver corporate induction program to new employees of HWNS.
Informal training through participation in relevant management and team meetings.
KEY COMMUNICATIONS:
 Contribute to communications across the organisation
 HR Coordinator - Queensland
 Senior HR Advisor - Queensland
 HR Manager – Northern NSW & Queensland
 GM, People and Culture and HWNS HR community
 External parties
 Learning and Development team
 Quality Risk and Safety team
 As required with HWNS supervisors and managers
 Regularly with staff and Supported Employees.
CAPABILITIES & COMPETENCIES EXPECTED OF THIS ROLE
Strategic Core Competencies
Level 7 – People Learning Culture
Vision, Mission,
Values & Strategy
Quality/Work
Environment
Stewardship/
Teamwork
Communication
Good working knowledge of the rationale for: The Vision, Mission, Values and Strategy
including historical context; Each HWNS policy and associated procedures; The
services provided. Good understanding of the organisation, policies and procedures of
HWNS and the services provided. Working knowledge of HWNS Community Services
infrastructure and services. Broad knowledge of community service sector.
Understands the strategic direction under which HWNS operates.
Ensures adherence to safe and healthy working, adheres to them, and makes a
positive contribution to HWNS work environment. Monitors own work/life balance.
Understands the intent and framework, and develops procedural knowledge, of the
relevant Disabilities legislation and standards and other
compliance/governance/policies/procedures and standards relevant to the role, and
where to find out necessary information outside the team work area. Understands the
duty of care to others and need to appropriately use resources.
Schedules own work and contributes to work planning. Works well in teams. Good
understanding of service delivery requirements. Maintains defined relationships and
ensures they work efficiently. Ensures learning and development needs of team
members are identified. Ensures time and resources are available for learning and
development. Observes team member’s work, assesses performance and evaluates
team member’s knowledge of relevant techniques and legislation and HWNS
requirements. Identifies opportunities for innovation.
Develops communication techniques that engender positive engaging relationships.
Develops listening skills and seeks, provides and/or shares information appropriately
and respectfully; developing influencing skills. Commences building a network of
contacts to resolve task issues. Acquires basic negotiation techniques in respect to
internal and external people to ensure processes and protocols are followed and work
is appropriately handled. Develops sound writing skills.
Stakeholder
Management
Assists in maintaining HWNS’s image and reputation. Can assist in the education of
supporters. Develops understanding of relevant stakeholder relationships and the
importance of these to HWNS. Contributes to the building and maintaining of positive
relationships with clients, the local community, government departments, commercial
entities and other community service organisations. Builds a network of people as
required. May participate in community information sessions in relation to HWNS’s
activities. Explores alternatives and positions to reach outcomes that gain all parties
support and acceptance.
Continuous
Improvement
Takes responsibility for continuous improvement in own area of work. Supports
innovation and change at the individual and wider organisation level. Understands
quality principles, and application of organisational improvement methods. Resolves
straightforward problems and foresees consequences in designated area, obtaining
guidance as to techniques and methods. Learns to communicate answers
appropriately. Refers problems other than those that are straightforward. Develops a
methodical approach to problem solving.
Attributes and
Qualities
Has a relevant tertiary qualification or equivalent in ongoing professional development.
Sufficient potential to develop the skills to carry out most tasks in the discipline.
Understands the need for professional learning of self and others; undertakes regular
professional development to build skills to next level.
SELECTION CRITERIA:
Personal Qualities
 Effective communication with a broad cross-section of people including employees with a disability
 Ability and confidence to liaise with managers when conflicting and competing demands arise
 Capacity to support positive cultural change and values-based leadership
 Ability to prioritise, delegate, work efficiently and maintain an acceptable work-life balance (for
personal wellbeing and as a role model to employees)
 Commitment to collaborative decision making
 Willingness to undertake further training
 Flexibility and Creativity
Knowledge, Skills and Experience
 Extensive generalist HR experience including Workers’ Compensation, WHS and EEO
 Ability to work independently or as part of a team
 Good organisational skills – to use initiative and be proactive
 Excellent interpersonal skills – relationship management and influencing
 Excellent written and verbal communication skills, including report and policy writing
 Computer literacy including competency in Microsoft Office – Word, Excel, Powerpoint, Outlook
 Commitment to the mission, vision and values of HWNS
Desirable
 Tertiary qualifications in Human Resource Management
 Return to Work Coordinator Certification
 Previous experience working in the community services sector
 Recent training delivery experience
 Current Drivers Licence/ability to travel to office locations with Townsville
Acknowledgement: I have read the above position description and agree to perform the duties as
described.
Signed:
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Print Name:
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Date: ………………………