D ATA SH E E T
Proactive Engagement Suite
Aspect® Verify
Aspect Verify is a convenient SaaS solution that keeps the customer experience at the
center of fraud prevention and detection in today’s digital, mobile world. It goes beyond
prevention and detection by managing the ongoing communications on an omni-channel platform when
communication needs to be initiated with the customer. By engaging your customers in a seamless,
automated two-way dialogue wherever they are, you are better positioned to mitigate the risk factors
while enhancing the relationship with your consumers.
Aspect Verify is a suite of automated solutions for proactive monitoring, identification, prevention, and notification of
fraudulent transactions. Notification options target both the organization and the customer and include system-level alerts
as well as phone calls, SMS, and email. Aspect Verify allows you to manage the ongoing communication with the customer
once fraud has been detected.
Aspect Verify is modular in nature and lets you select just those features that make sense for your business. Unique
technical solutions such as detecting a swapped SIM card or a diverted call or SMS message complement any fraud
detection and response plans you already have in place.
Key Differentiators for Aspect
 Innovative Technology for Fraud Detection
 Omni-Channel Communications
Unique techniques such as SIM Swap or Divert Detection
As part of the Aspect Proactive Engagement Suite,
result in a whole new level of security not achievable
Aspect Verify benefits from all the options around
before.
communicating with your customer on the channel
 Modular Offering that Suits Your Needs
Implement one or more of the Aspect Verify modules
depending on needs and risks to be addressed.
of their choice, be it a phone call, SMS, or email, and
engaging with them to resolve any outstanding issues.
 Seamless Integration through SaaS
Aspect Verify is a cloud deployment and does not
 Real-time Monitoring and Alerting
require any equipment from you or your customers.
Fraudulent activity is detected in real time, while
Furthermore, it integrates with your existing back end
transactions are being attempted. Right when identifying
systems such as risk engines to help obtain a 360-degree
risk, Aspect Verify follows business rules you defined to
picture of all fraudulent activity and risks associated.
alert your organization and the customer.
 Cost Effective Deployment
Priced on a per transaction model to ensure cost
effective deployment.
Key Components
Delivered in the cloud, through a highly scalable software-as-a-service (SaaS) platform, there is no infrastructure for you to manage,
no software for you to install, and the second you need additional resources, Aspect is there to support your needs. Aspect is
responsible for the infrastructure, the security and the software updates, freeing up your IT department’s time for more productive
tasks. This is a crucial factor in today’s ever-tightening budgets.
The Aspect Verify solution suite offers a range of supporting applications – all modular in design, allowing one or all to be used
depending on your needs and the potential risks. These modules include:
D ATA SH E E T
Divert Detection
Proximity
Aspect Verify detects redirected calls and forwarded SMS
Aspect Verify assesses the location of the customer’s mobile
messages. A real-time check, which is performed at the
device in relation to a consumer action being conducted. For
mobile network level and initiated via the SaaS web-based
example, it compares the location of the mobile device to the
application, is completely transparent to the consumer
location where the transaction is being initiated.
®
as it does not require an application be installed on their
mobile device. If fraudulent activity is detected, automated
communication can be initiated to alert the consumer.
SIM Swap Detection
CLI Detection
Aspect Verify detects inbound communications that are using
spoofed caller IDs, flagging them as a potential risk and
protecting you and your customers.
Aspect Verify establishes whether a fraudster has obtained
a duplicate SIM card, thus posing as a consumer.
USSD
Aspect Verify’s USSD channel allows you to offer customers
Location-based Services
an interactive menu-driven solution that is easy-to-use
Aspect Verify identifies the location of a customer’s device
and is compatible with all GSM devices. This prevents
in relation to known fraud hotspots, establishing historical
communications from being forwarded to a different device
patterns of mistrust as an indicator of potential fraud.
in order to conduct fraudulent activity.
Aspect® Proactive Engagement Suite
Aspect® Collect
Aspect® Survey
Aspect® Verify
Your Application
Qore Application Environment
The Aspect Verify application is part of the Aspect Proactive Engagement Suite. Go to www.aspect.com/Products-and-Services/
Proactive-Engagement-Suite to learn more about our other proactive engagement solutions.
Corporate Headquarters East
300 Apollo Drive
Chelmsford, MA 01824
+(1) 978 250 7900 office
+(1) 978 244 7410 fax
Corporate Headquarters West
2325 E. Camelback Road,
Suite 700
Phoenix, AZ 85016
+(1) 602 282 1500 office
+(1) 602 956 2294 fax
Europe & Africa Headquarters
2 The Square, Stockley Park
Uxbridge
Middlesex UB11 1AD
+(44) 20 8589 1000 office
+(44) 20 8589 1001 fax
About Aspect
Aspect is the only software company with a fully-integrated interaction and workforce optimization platform for enterprise
contact centers globally that need to profitably (and seamlessly) orchestrate people, processes and touch points in an era
when the contact center is the new center of the customer experience. For more information, visit www.aspect.com.
© 2014 Aspect Software, Inc. All Rights Reserved. 3599US-B 3/14
Asia Pacific & Middle East
Headquarters
8 Cross Street
# 25-01/02 PWC Building
Singapore 048424
+(65) 6590 0388 office
+(65) 6324 1003 fax