The Colombian Experience Controlling Water
Utilities: Problems of Information
The World Bank
Water Week 2004
February 24th
SUPERINTENDENCIA
DE SERVICIOS PÚBLICOS
DOMICILIARIOS
Denis López C.
Asesor del Despacho
Jefe de Oficina Informática (A)
[email protected]
Superintendencia de Servicios Públicos Domiciliarios - SSPD
Tel. (571) - 6913005 Ext. 2375 - Cra. 18 # 84-35 Bogotá - Colombia
SUPERVISON &
CONTROL
Government
PLANING
Servicio
Telecomunicaciones
Energía
Acueducto
Intervention
REGULATION
US $ Facturados a
Suscriptores
Usuario Final
2,358,733,909
9,295,895
1,993,790,006
8,321,038
621,743,887
6,167,757
Chaos of Information Requirements
Supervision &
Control
D
SSP
Min.
Comm
ission
s
Planning
ion
Regulat
Information as a public service
Reducing Information asymmetries
Theory of Agency
Information standardization is vital for the public
services sector
Information is important for corporate shareholders
and consumers.
Adjusting Information Requirements
Legal Framework
+
Technology
+
knowledge
+
teamwork
Unified Information System
=
SUI
More information, fewer forms
?.
Before SUI:
In SUI:
• Many forms with little data
summarized by providers
• Less forms, but with a
great deal of information.
• 17 government agencies
requiring information in
different forms.
• 10 government agencies
now use the same forms
(this year more agencies
joined SUI)
• Summarized information is
hardest to audit.
• Detailed information is not
easy to “make up”
Users
SSPD
nts
e
nm
r
e
Gov
l
a
Loc
ies
t
i
t
en
l
o
r
t
Con
ns
o
i
s
s
mi
Com
umbrella
Automated Processes
SUI reduces human intervention and the huge
amount of person hours
Data from the automated processes already in place
in the various service providers.
SUI will generate at least $5 million in savings every
year ($1.7 million for the water and sewage sector)
SUI required Information
Financial Information (annual and biannual)
Detailed information from balance sheets and P&L
statements
Share and shareholders information
Commercial (monthly)
Summary of users’ bills
Client service
Published tariffs
Technical (annually)
Water quality
Infrastructure
Unaccounted water
Adduction and sewers systems … and more
SUI Quality data
EMPRESA
Calificación Promedio
ACUAPAEZ S.A. E.S.P.
ACUAVALLE S. A. SOCIEDAD DE ACUEDUCTO Y ALCANTARILLADOS DEL
VALLE DEL CAUCA S.A E.S.P..
ACUAVIVA S.A. E.S.P.
EMPRESA DE TELECOMUNICACIONES DE CALARCA
EMPRESA DE TELECOMUNICACIONES DE CALI S.A. E.S.P.
EMPRESA DE TELECOMUNICACIONES DE GIRARDOT S.A. E.S.P.
S.U.I Information received is
publicly classified as bad,
acceptable, good, and very good.
TRASH BUSTERS S.A. E.S.P.
TRATAMIENTO DE AGUAS RESIDULES S.A. E.S.P.
UNITEL S.A. EMPRESA DE SERVICIOS PUBLICOS
CENTRO GAS S.A. E.S.P.
EMPRESA DE ENERGIA DE BOGOTA S.A. EMPRESA DE SERVICIOS PUBLICOS
HIDROELECTRICA LA MIEL S.A. E.S.P.
FLORES III S.A. & CIA. S.C.A. E.S.P.
FIDEICOMISO FIDUGAN TERMOELECTRICA LAS FLORES
This give incentives to service
providers to improve the quality of
information they provide
MERILECTRICA S.A. & CIA S.C.A. E.S.P.
LIMPIEZA INTEGRAL Y MANTENIMIENTOS ESPECIALES S.A. E.S.P.
LIDAGAS S.A. EMPRESA DE SERVICIOS PUBLICOS
BUGUE?A DE ASEO S.A. E.S.P.
PROYECTOS ENERGETICOS DEL CAUCA S.A. E.S.P.
TRANSPORTADORA COLOMBIANA DE GAS S.A. E.S.P. - TRANSCOGAS S.A.
E.S.P.
EMPRESA DE ENERGIA DEL VALLE DE SIBUNDOY S.A.
CENTRAL HIDROELECTRICA DE BETANIA S.A. E.S.P.
CHIVOR S.A. E.S.P.
GASES DEL CARIBE S.A. EMPRESA DE SERVICIOS PUBLICOS
DISTASA S.A. E.S.P.
GRUPO GASES DE CALDAS S.A. E.S.P.
LUSTRIGAS S.A. EMPRESA DE SERVICIOS PUBLICOS (E.S.P.)
EMPRESA
Calificación Promedio
Information security: four basic aspects
1. Confidentiality. Information must not be delivered to unauthorized
users
2. Authenticity. Accurate and correct identification of users to prevent
unauthorized use
3. Non-rejectibility. The system must be available and accessible to
authorized users
4. Integrity. Messages sent can not be altered, guaranteeing
authenticity of information.
SUI has acquired and installed tools to guarantee each of these four
basic aspects of information security, and is continuing to update
these guarantees.
Advances in the Development of SUI (still under
construction)
1.
2.
3.
4.
5.
6.
Standardized forms for gathering information throughout the sector,
Integrated existing systems.
Service Providers report all required information online.
Much information can be accessed online by the general public.
All of this information can be accessed online by authorized agencies.
Information is graded bad, acceptable, good, and very good.
To sum all of this up, we believe we have seriously reduced information
asymmetries in the public services sector.
The big challenge
The big challenge now for planners, regulators, and the Superintendencia
is to find the appropriate carrots and sticks to stimulate service
providers to constantly provide updated information to SUI.
www.sui.gov.co
Denis López C.
Asesor del Despacho
Jefe de Oficina Informática (A)
[email protected]
Superintendencia de Servicios Públicos Domiciliarios - SSPD
Tel. (571) - 6913005 Ext. 2375 - Cra. 18 # 84-35 Bogotá - Colombia