JOB PROFILE
Position # 00101418
TITLE: TECHNICAL INVESTIGATOR, CERTIFICATION &
GAME INTEGRITY
CLASSIFICATION: R-21
MINISTRY: FINANCE
WORK UNIT: GAMING POLICY AND ENFORCEMENT
SUPERVISOR TITLE: DIRECTOR LEVEL
SUPERVISOR POSITION #: 00087002
PROGRAM
The Gaming Policy and Enforcement Branch (GPEB) regulates all gaming in British Columbia and ensures the
integrity of companies, people and gaming supplies (equipment) involved in the gaming industry. This
includes regulatory oversight of the British Columbia Lottery Corporation (BCLC) (which conducts and manages
lotteries, casinos, community gaming centres and commercial bingo halls), BC’s horseracing industry, and
licensed gaming events. The branch also manages responsible and problem gaming programs and distributes
gaming funds to community organizations and other recipients.
JOB OVERVIEW
This Technical Investigator is regarded as an expert in evaluating and investigating certification requests,
including those involving highly interconnected systems running in a network environment. In addition to the
certification requests, the position is responsible for conducting inspections, investigations, and evaluations
and developing technical policies and procedures. This work is done in order to satisfy provincial regulatory
standards and assure government and the general public that all new and existing gaming products in the
province meet the highest possible standards of technical integrity and control.
ACCOUNTABILITIES
 Reviewing and evaluating independent test laboratory reports to ensure compliance with BC’s
regulatory standards; initiating further investigations or following up with the manufacturer as
required.

Reviewing and evaluating new system implementations and proposed programs or initiatives involving
technology to ensure that the technical integrity of the system meets or exceeds BC’s regulatory
standards.

Conducting research to assess and identifying new trends or vulnerabilities in the areas of mobile and
e-gaming.

Consulting with manufacturers to determine the various security protection features, and that the
supply, delivery and installation processes used, meet or exceed provincial regulatory standards.

Assisting the Director, Corporate Registration in determining how technologies will interact and what,
if any, impact they will have on the integrity of games or gaming systems.

Assisting the Director, Corporate Registration in determining if new projects or initiatives involving
technology will involve player personal information.
Date: August 7, 2015

Recommending to the Director the issuance, refusal, denial, suspension or revocation of approval for
gaming supplies or systems.

Conducting inspections and audits for gaming supplies and systems in BC’s gaming industry for
manufacturers and BCLC to ensure compliance with provincial requirements.

Conducting regular inspections of randomly selected gaming devices, slot machines, security
operations and internet gaming systems.
o Examining gaming supplies for technical and mechanical integrity to confirm they have not
been tampered with and are not susceptible to cheating methods; investigating and
researching any irregularities or issues discovered; immediately removing from service altered
or malfunctioning gaming supplies which may include securing those gaming supplies as
evidence for criminal investigation.
o Checking existing gaming supplies or systems to determine that it has been certified, interim
certified or revoked by GPEB; ensuring a high standard of security over electronic gaming by
confirming all new technology based products introduced by BC Lottery Corporation meet the
highest possible standards of integrity and control.

Evaluating quality assurance processes for gaming supplies and systems certification requests by
collaborating with similar gaming regulatory bodies, nationally and internationally to determine
acceptable standards of regulation (e.g. online gaming over the Internet); assesses the quality of BCLC
internal processes to ensure gaming supplies function with internal operating systems (e.g., cash
management systems, slot management systems); determines what previous testing has been done;
initiates independent lab tests to satisfy provincial standards.

Conducting independent investigations into gaming supplies and system malfunctions; determining if
appropriate corrective action has been taken for isolated incidents or suspending/revoking the
registration for all similar equipment across the province (e.g., a particular type of slot machine may be
found to have a system chip malfunction that affects its integrity).

Provides assistance to the Director in developing systems and establishing technical integrity policies
relating to the certification, inspection, quality assurance and investigation processes:

Providing recommendations to the Director or the Investigation Division regarding potentially sensitive
issues involving technical integrity, and providing report and testimony during hearings or appeals.

Maintaining an official register of all gaming supplies and determining what information may be
released as per the Freedom of Information and Protection of Privacy Act.

Recommending suspensions, sanctions or penalties for use of unauthorized (non-compliant)
equipment, or use of equipment in an unauthorized manner by a service provider (i.e.: casino, bingo or
community gaming centre operators).

Interacting with other Investigators within the Branch and law enforcement agencies in the regions on
confidential projects and provides technical support.

Preserving evidence obtained in a manner acceptable to the courts, prepares documents required for
criminal code and regulatory prosecutions cases and testifies at administrative hearings and criminal
court proceedings.

Providing expert testimony on the slot machine functionality for court purposes in relation to fraud or
cheating methods.
Date: August 7, 2015
JOB REQUIREMENTS
Knowledge, skills and abilities required must include:

Relevant degree or diploma in computer science, information systems, gaming technology or a similar
field AND a minimum of three years’ experience planning, initiating and managing technical
inspections/investigations, OR

A minimum of five years’ experience in technical inspection/investigations AND one year of relevant
post-secondary coursework in computer science, information systems, gaming technology or a similar
field OR,

An equivalent combination of training, education and experience.

Preference will be given to candidates who qualify for Special Provincial Constable status under the
Police Act.

Ability to identify and analyze complex highly technical issues, arguments and evidence and reach
sound and balanced judgements, with input as required.

Knowledge of investigative procedures including planning, execution and preservation of evidence.

A high degree of tact and diplomacy. Representing the organization and developing effective working
relationships with key internal and external contacts.

Experience in the areas of quality control, investigations, evidence handling, and evaluation in a law
enforcement or regulatory environment.

Experience working with highly confidential and personally sensitive matters and information in law
enforcement or regulatory environment, including being under the scrutiny of elected officials, both
provincial and federal.

A comprehensive understanding of and the proven ability to apply the principles of administrative
fairness and natural justice.

Superior written, verbal and presentation communication skills.

Valid class 5 BC driver’s licence.

Valid Canadian passport.

Must be willing to work irregular and prolonged hours.

Must be willing to travel to other parts of the province, Canada or internationally.

Successful completion of security screening requirements of the BC Public Service, which may include a
criminal records check, and/or Criminal Records Review Act (CRRA) check, and/or enhanced security
screening checks as required by the ministry (Note: It is important that you read the job posting
carefully to understand the specific security screening requirements pertaining to the position).
BEHAVIOURAL COMPETENCIES

Results Orientation is a concern for surpassing a standard of excellence. The standard may be one's
own past performance, an objective measure, challenging goals that one has set or improving or
surpassing what has already been done.

Teamwork and Cooperation is the ability to work co-operatively within diverse teams, work groups
and across the organization to achieve group and organizational goals.
Date: August 7, 2015

Analytical Thinking is the ability to comprehend a situation by breaking it down into its components
and identifying key or underlying complex issues. It implies the ability to systematically organize and
compare the various aspects of a problem or situation, and determine cause and affect relationships to
resolve problems in a sound and decisive manner. Checks to ensure the validity or accuracy of all
information.

Integrity refers to actions that are consistent with what one says are important. People with integrity
"walk the talk" by communicating intentions, ideas and feelings openly and directly, and welcoming
openness and honesty even in difficult negotiations.

Relationship Building is working to build or maintain ethical relationships or networks or contacts with
people who are, or may be, potentially helpful in achieving work-related goals and establishing
advantages. These people may include customers, clients, counterparts, colleagues, etc.

Planning, Organizing and Co-ordinating involves proactively planning, establishing priorities and
allocating resources. It is expressed by developing and implementing increasingly complex plans. It also
involves monitoring and adjusting work to accomplish goals and deliver to the organization’s mandate.

Commitment to Continuous Learning involves a commitment to think about the ongoing and evolving
needs of the organization and to learn how new and different solutions can be utilized to ensure
success and move the organization forward.

Problem Solving/Judgement is the ability to analyse problems systematically, organize information,
identify key factors, identify underlying causes and generate solutions.
For more information about behavioural interviews, competency definitions, and to watch interview
videos please visit: Competencies and the BC Public Service
Date: August 7, 2015