Job Announcement
Family Health Clinic Administrator
Brighter Beginnings is seeking an Administrator to manage the “start-up/expansion”
activities to include the development of systems and procedures for Brighter Beginnings
Family Health Clinics (BBFHC) in Richmond and Antioch, CA. Working under general
direction, the administrator will establish revenue cycle processes, and plan, organize and
direct health care administrative functions for the BBFHC; including budgeting, accounting,
billing/coding administration, cost analysis, management analysis, information services,
compliance training and record keeping, quality assurance and administrative support.
Administrator will be responsible for purchasing, staffing of professional, technical and
clerical support, schedules/activities; participates in the administrative aspects of planning,
policy development, interdepartmental activities and public relations concerning the BBFHC.
The Brighter Beginnings Family Health Clinic Administrator is a member of the senior
management team and participates in committees for administrative decision making
issues concerning the BBFHC. While specific duties will vary depending on priorities, the
focus is on the management and coordination of service delivery to achieve defined fiscal
and programmatic objectives for the BBFHC.
ESSENTIAL DUTIES, FUNCTIONS & RESPONSIBILITIES
Administration:
 Oversees central administrative functions, including accounting, financial reporting,
payroll, personnel administration, risk management, purchasing, facilities
maintenance and clerical support; serves as liaison to other departments regarding
these activities. Participates in annual strategic plans; including long and short
range planning; and implementation of major or new initiatives.
 Advises staff, interviews, selects hires and evaluates non clinical and support
staff; prepares performance evaluations; recommends and administers
progressive discipline; conducts and /or facilitates staff training and
development programs; promotes cooperative team efforts among staff and with
other departments.
 Coordinates with Clinical Supervisor in the proper orientation, training,
development, and supervision, may monitor and evaluate program quality and
effectiveness in terms of direct patient care services.
 Serves as a member of the management team(s) and leads the clinic
management team; works in a collaborative environment to make
program and administrative recommendation on the provision of health
care services to patients.
 Conducts management analysis activities to determine patient care processes for
improvement; quality efficiency in the service delivery of patient flow model; and
to address problem areas for corrective action.
 Participates in the development and implementation of department policy;
prepares and revises procedures, rules and manuals.
 Prepares written and oral reports; monitors and oversees the preparation of complex
reports and records.
Patient Care:
 Provides excellent customer services, assures that customer service standards are
consistently met or exceeded; conducts on-going patient and provider
satisfaction surveys to measure and report performance; provides results to staff;
identifies opportunities to improve services and take corrective actions
accordingly; maintains data and provides reports; responds promptly to resolve
any patient complaints.
 Attends and participates in interdepartmental meetings concerning patient care
management and collaborates with Patient Relations Manager to develop and
implement systems to monitor the quality and outcome of patient services to meet
TMC patient care requirements; and address concerns regarding patient inquiries
and/or grievances for corrective action.
 Participates in development of services by assuring that any new providers
who join the staff are appropriately supported and oriented to the site; assures
that growth opportunities are identified, serves as operations liaison for
support services, network and community partners, as new programs are
implemented; assures that growth and improvement opportunities are
identified and pursued (i.e. cultural sensitivity trainings).
 Interviews patient and/or representative of patient and determine nature of concern
or problems relating to the level of care received; investigates and evaluates
patient's complaints with professional administrative and department personnel;
documents and reports results of interview. Interprets TMC policies, procedures
and services to patients, patients' representatives, inter/intra-hospital departments
and community facilities.
 Acts as a liaison to Patient Relations Department; follows through on
recommendations and developments; serves on patient care committees,
recommends changes in institutional procedures and practices related to patient
services.
Financial:
 Coordinates with Revenue Cycle Management personnel in the insurance
billing and coding to manage care service delivery resources and patient
tracking of service delivery; ensures data integrity of patient information;
monitors, trains and addresses coding/billing issues with clinical staff, updates
EHR with CPT codes to maintain data flow of patient billings.
 Supervises all BBFHC clinical services billing including encounter form creation
and maintenance, authorizations, delivery data, and statistics for entry into the
HIM system.
 Meets with Patient Registration, Health Information Management, Patient
Accounts and Accounts Receivable personnel to establish work flow processes
and provide input on process improvement modeling for Revenue Cycle
Management.
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Prepares and administers department budgets; reviews, analyzes and makes
recommendations on budget requests; prepares budget justifications and
presents budget to Chief Medical Officer; monitors revenues and expenditures.
 Prepares and administers contracts for services and capital purchases; prepares
requests for proposals; and monitors contracted services for legal, fiscal and program
compliance.
 Coordinates property acquisition and facility equipment when needed; works
with administration services for supply requisitions; procurement for capital
purchases; and facilities maintenance for building, HVAC, and other
maintenance issues.
Compliance/Safety:
 Participates in the planning, implementation, and on-going evaluation of the
quality and effectiveness of patient care, support services, and administrative
services of the BBFHC.
 Reviews operations of BBFHC for compliance with rules and regulations
governing Medicaid/Medicare; coordinates with Quality Assurance/Improvement
teams to identify and address problem areas for corrective action.
 Monitors, maintains and ensures training records for clinical and nonclinical personnel relating to Safety, Risk Management, Health Education,
and HIPAA requirements are met and tracked on an annual basis or as
needed.
MINIMUM MANDATORY QUALIFICATIONS
Experience:
Three (3) years of Supervisory or management experience in a healthcare setting
or similar occupation.
Education:
Master’s degree from an accredited college or university in Health Care
Administration, a Public Health Field, Health Science, or closely related
management field, such as Public or Business Administration preferred or
Bachelor’s degree and equivalent experience.
Knowledge, Skills, Abilities and Other Qualifications
 Working knowledge of theories, principles, goals and objectives of health care
programs and administration; including strategic planning, resource allocation,
human resources modeling, leadership technique, production methods and
coordination of people and resources.
 Working knowledge of health terminology and the cost and funding sources of
health care programs.
 Working knowledge of complex psycho-social problems and health
conditions affecting diverse populations served.
 Knowledge of principles and procedures of budget preparations and fiscal
monitoring, including budgets involving grants, contracted services, and
state/federal funding sources.
 Knowledge of HMOs, PPOs, Medicare, Medicaid, and insurance plans
 Skill in inputting, accessing and analyzing data using a computer.
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Skill in formulating and evaluating policies and procedures.
Skill in establishing and maintaining cooperative working relationships with
employees and the public.
Skill in conflict resolution involving patient complaints and employee relations.
Ability to plan, organize, coordinate, and evaluate clinic program activities
and diverse staffing.
Ability to train, supervise, evaluate the work of a multi-disciplinary clinical and
non-clinical professional and technical staff.
Ability to prepare and present a variety of periodic and special reports of both a
professional and administrative nature.
Ability to identify the need for, and develop proposed changes in current program
practices, policies, and procedures.
A record of satisfactory performance in all prior and current employment as
evidenced by positive employment references from previous and current employers.
Must have valid California Driver’s License and insured car available for work; clean
driving record sufficient to insurance companies standards.
PREFERRED QUALIFICATIONS
 Two (2) years of supervisory level experience performing health program
planning, development, coordination, evaluation or implementation.
 Bilingual skills in English and Spanish.
Benefits
Benefits include: two weeks of vacation; 13 holidays; sick leave; employer paid health, dental,
vision, life and disability insurance; optional employee paid dependent health coverage
available.
For more information about Brighter Beginnings and our programs see, www.brighterbeginnings.org.
To Apply: Send cover letter, salary history, and resume via email to Ada Christopher:
[email protected]
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