N922 Community Recreation Program
Volunteer Management
Presenter: Patricia Owens
Commander, Navy Installation Command…Supporting Command to the Warfighter
N922, Community Recreation Program
Community Recreation
– On Base Community Events
– Command Picnics/Events
– Party / Picnic Support
– Fleet Recreation/Visiting Ships /
Squadrons
– Information and Resources
– Trips and Outings
– Outdoor Recreation Equipment
Rental
– Recreation Programming /
Classes / Activities
– Tickets
– Recreational Green Space
Coordination
– Leisure Travel
Commander, Navy Installation Command…Supporting Command to the Warfighter
Houdini-Level Magic Happen
COMMUNITY RECREATION PROGRAMMERS are
often challenged to make Houdini- level magic
happen on a budget that seems more fit for a kid’s
party magician.
This means that you’ll have to
find very creative ways to get
partners to help you build a
successful event.
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Who are these saving graces?
Well………
VOLUNTEERS
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Volunteer Management
Components of Success Volunteer
Management
• Recruitment
• Retention
• Recognition
• Risk Management
• Operations
• Success
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Recruitment
Who will be interested in doing this?
Why would someone be motivated to volunteer for our
event?
What and Where is the best way to let people know
about volunteer options?
Who can do this?
How are you utilizing your current volunteer
champions?
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Recruitment
SOME VOLUNTEERS TO CONSIDER:
Chief’s Club
Petty Officer Association
Ombudsmans
Retirees
CMCs
Local Installation Nonprofit Organizations
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Recruitment
Searching For Volunteers Keep in Mind:
• Skills
• Personal Goals
• Issues
• Sub-Sector
• Location
• People Served
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Recruitment
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Recruitment
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Retention
What keeps them coming back:
• Year-Round Communication
• Sense of Accomplishment
• Knowing the Impact
• Relationship
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Retention
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Retention
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Retention
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Recognition
Ways to APPRECIATE your Volunteers:
• Thank you cards
• T-Shirts
• Certificates
• Plaques
• Appreciate on social media
• VIP parking
• Hand-written notes signed by CO, CMC, N9, etc.
• Photos of themselves in action
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Volunteer Thank You Example
Dear __________,
We greatly appreciated your help at our (EVENT NAME).
This event is always a huge undertaking, and this year we
found ourselves short staffed. Because of your fun
attitude, outgoing personality, organizational skills, and
your team player attitude throughout the afternoon the
event was a bigger success then ever before. I hope you
know the impact you had on our sailors and their family
members this weekend. Thank you so much for
volunteering. We couldn’t have done it without you!
(YOUR NAME HERE)
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Recognition
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Recognition
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Risk Management
• Policies
• Procedures
• Handbook
• DD FORM 2793, MAY 2009
• Background Screening (Are they a good fit)
• Provide Emergency Contact Information
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Risk Management
Volunteer
Agreement Form:
DD FORM 2793
MAY 2009
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Operations
• Training, Training, Training
• Database Management
• Oversight ON Sight
• Self-scheduling vs. Centralized/Assigned
Scheduling
• Emergency Preparedness
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Success
Seven Deadly Sins
of Volunteer
Management
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Deadly Sin #1
Would you do it?
To recruit a volunteer
for a cause or program in which you do not
believe – or to ask a volunteer to a job you
wouldn’t do yourself.
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Deadly Sin #2
Slot Filling:
To worry about the number
of volunteers you need to the degree that
you sign a person up even if he or she is not
right for the job to be done
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Deadly Sin #3
Throw ‘em in the Mix: To restrict
a volunteer’s effectiveness by not
providing adequate preparation,
training, or tools.
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Deadly Sin #4
Do as I Say, Not as I Do:
To ask
staff to work as a team with volunteers if you
yourself do not have volunteers helping with
the responsibilities of your job
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Deadly Sin #5
Staff is the be-all, end-all: To be
so concerned about your own job security
that you do not stand up and fight for the
needs and rights of the volunteers you
represent.
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Deadly Sin #6
Promises, Promises.
To offer
volunteers certain opportunities and working
conditions, and then not deliver.
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Deadly Sin #7
To waste a volunteer’s time – ever
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Questions and POCs
Questions??
Points of Contact (POCs):
Emails:
Patricia “Patty” Owens: [email protected]
Leslie Gould: [email protected]
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