Westpac
prepaid cards
Conditions
of Use
This brochure has two Parts. Part one provides conditions
of use that apply to the Westpac Express card. Part two
provides conditions of use that apply to the Westpac
Prepaid cards.
Please read these conditions of use and then keep this
document in a safe place.
The Westpac General Terms and Conditions and the
Westpac Transaction and Service Fees brochure also apply.
Contents
01 Westpac Express conditions of use
12 Prepaid Card conditions of use.
Westpac
Express Card
Conditions of Use
As soon as you sign or use your Westpac Express card you are deemed
to have agreed to the conditions of use in this document.
As at 1 July 2017.
Under our conditions of use you are required to:
–– Sign your New Zealand card as soon as you receive it.
–– Select a Personal Identification Number (PIN) for your New Zealand
card and keep the PIN secure.
–– Send a copy of the Conditions of use to the second cardholder.
–– Inform the second cardholder to sign the International card as soon
as she/he receives the card.
–– Activate the International card once you have been advised by the
second cardholder that they have received the card and PIN by
phoning Westpac on 0800 888 111.
–– Agree that both cards are the properties of Westpac.
If you have any enquiries about your Westpac Express card, you can
call us – 24 hours a day, 7 days a week – on 0800-888 111.
If you need to write to us, our address is Westpac, Private Bag 92503,
Wellesley Street, Auckland.
Westpac can also accept electronic communication. Find out more
information by following the Contact Us link on our website,
westpac.co.nz.
You are responsible for promptly informing us of any changes of
your personal details (including your name, address, telephone,
mobile or facsimile numbers and email address). Failure to notify
us of your change of address may impact your rights under these
conditions of use.
Westpac Express Conditions of use.
1
Receiving and signing your cards
Your New Zealand card
When you receive your New Zealand card you must immediately sign it.
You must not use your New Zealand card until you have signed it. You
must not send your New Zealand card overseas or have any other
person send it to you overseas.
Your International card
It is your responsibility to send it to the second cardholder overseas in
a safe and secure way and inform the second cardholder to sign the
card immediately upon receiving the card and not to use the card until
it is signed.
It is also your responsibility to inform the second card holder that
the conditions of use apply to their use of the International card.
Ownership of your cards
Both cards and card numbers are the property of Westpac. You must
not copy or reproduce the cards and you must advise the second card
holder of this obligation. If Westpac tells you to return or destroy your
cards then you must do so, and require that the second card holder
does the same.
You have the sole responsibility for both cards.
Selecting your PIN
Your PIN enables the card to be used in electronic funds devices such
as ATMs and EFTPOS terminals.
When you select your PIN, you should choose a number that you will be
able to remember easily as you must memorize it. You must not choose
unsuitable numbers such as birth dates, months or years, parts of your
telephone number, parts of your card number or sequential or easily
identified numbers (e.g. 2345 or 2222). You must also not use numbers
from personal data such as your drivers licence or locker number or
other numbers easily connected with you.
We recommend using different PIN numbers for different cards and
equipment e.g. security alarms, lockers.
The PIN for the International card will be posted by Westpac directly to
the second cardholder in a PIN mailer.
Activating the International card
Once you are certain that the second cardholder has received the
International card and the PIN number, you must call Westpac on 0800
888 111 to activate the International card (you will be asked to identify
yourself). In activating the card, you have confirmed that the
International card and PIN have been safely delivered to the second
cardholder.
Protecting your cards or PINs
For your security, a PIN must not be:
2
–– Your International card
The PIN mailer sent by Westpac to the second cardholder contains
detailed instructions about keeping the PIN confidential.
However, it is also your responsibility to instruct the second
cardholder to follow the instructions in the PIN mailer and the above
security measures.
Lost or stolen cards/PINs
You must notify Westpac immediately if:
–– either one of your cards is lost or stolen
–– either of the PINs becomes known to someone else
–– a record of either of the PINs is lost or stolen
It is your responsibility to report if any one of the above situations happen.
You will be required to provide information on how the loss occurred.
If you are outside New Zealand, please notify us by calling
+64-9-914 8026 collect. Emergency cash advance and emergency
replacement card are not available on the Westpac Express card.
There may be a charge to your account if a replacement card is required.
Liabilities
Liability for losses which result from lost/stolen
cards/PINs
Once you have told us that either one of your cards has been lost or
stolen, or either one of the PINs exposed, either in New Zealand or
overseas, you will not be held responsible for any unauthorised use of
your cards after that time, unless you or the second cardholder have
acted fraudulently or negligently.
However, you will be deemed to have acted fraudulently or
negligently if:
–– either of the cardholders has failed to reasonably safeguard their card,
–– either of the cardholders has kept a written record of the PIN with
the card,
–– you have selected an unsuitable PIN,
Westpac Express Conditions of use.
3
Westpac Express Card Conditions of use
–– written down, especially not on the card
–– kept in any form with the card, or
–– disclosed to any other person, including the Police, family members,
bank staff or the other card holder, or
–– negligently or recklessly disclosed.
You must ensure no one can see you enter your PIN at ATM’s and
EFTPOS terminals. You must exercise every possible care to ensure the
safety of your card and to prevent disclosure of your PIN. You must not
allow others to use your card, card number or PIN. Always get your card
back after using it. Do not leave your card in an unattended wallet,
purse or vehicle or anywhere a thief could remove the card without
being noticed (particularly in night clubs, hotels or restaurants). If your
card is lost or stolen together with your PIN, it can be used for
unauthorised transactions, which may result in a loss to you.
–– either cardholder has disclosed their PIN to anyone, whether family
or those in apparent authority including bank staff, or let them use
the card,
–– you have unreasonably delayed notifying us that either of the cards
has been lost or stolen, or that either of the PINs has been disclosed,
–– you or the second cardholder have failed to take all reasonable steps
to prevent exposure to any other person when keying in the relevant
PIN, or
–– you or the second cardholder has breached these conditions of use.
In the above instances, your maximum liability will be the lesser of:
–– the actual loss at the time of notification, or
–– the maximum amount that you would have been entitled to withdraw
from your account between the time your card is lost/stolen and the
time you notify us.
There may also be a charge to your account if a replacement card is
required.
Westpac’s liability
Westpac will be responsible for any direct and/or reasonably foreseeable
loss or damage caused by the failure of either your card or any electronic
funds device (excluding any card or EFT terminal which is obviously faulty,
or in the case of an EFT terminal which has been advised by message
notice or display as being faulty) to function properly. We will also be
liable for any direct or indirect loss or damage which results from the
fraudulent or negligent acts or omissions of our employees or agents.
Liability for transactions charged to your account
You are responsible for all transactions made on your Express account,
either by yourself or the second cardholder.
You will be required to pay us the amounts on all:
–– ATM withdrawals and sales vouchers signed or authorized by you or
the second cardholder
–– mail, telephone, internet order or email transactions authorized by
you or the second cardholder
–– EFT transactions carried out on your account either by you or the
second cardholder
–– other transactions authorized either by you or the second cardholder.
There are risks involved if you or the second cardholder initiates a
transaction by mail order, telephone order, internet or by email, in
which case you or the second cardholder is giving authority to the Visa
merchant to process an EFT transaction or issue a sales voucher for the
purchase amount which will be debited to your account. You or the
second cardholder should consider the security and standing of the
company or entity you are doing business with.
In certain circumstances your or the second cardholder’s agreement
with the merchant may authorize the debiting of the Express card
account with additional purchase amounts without the need for your
signature. Provided these amounts have been incurred under the terms
of that agreement they may be charged to your account.
4
A monthly statement will only be provided to you, as the principal
cardholder in accordance with the Westpac General Terms and
Conditions, if a transaction has occurred on your account within the
statement cycle, to enable transactions to be checked. You should
retain the statement as a permanent record of transactions. It is
important for both cardholders to retain copies of deposit or payment
receipts, sales, credit and cash advance vouchers. You are responsible
for reconciling the statement with the second cardholder. If a
transaction is to be disputed, you, as the principal cardholder, can
phone us on 0800 888 111. See the section on ‘Transaction disputes’
later in this booklet.
If you think a transaction shown on your statement is incorrect, you can
dispute it, provided you notify us in writing within 30 days of the
statement period closing date. You should ensure you have the second
cardholder’s permission to disclose any relevant personal information
about them to Westpac.
In some situations, if you or the second cardholder did not receive the
goods and services ordered with the cards or by use of the card
numbers, or you or the second cardholder have not authorized the
transaction, you may be able to get a credit for the transaction.
Card transaction requirements
–– A cheque cannot be used to do a transaction on a Westpac Express
card account.
–– Westpac Express card must not be overdrawn. Breaching this
requirement will result in the Express account being blocked from
further usage.
–– In any consecutive 12 month period, the combined total value of the
transactions involving payments from the cards must not exceed
$9999.99. Breaching this requirement will result in the Express
account being blocked from further usage.
–– The maximum balance on the card must not exceed $9999.99.
Breaching this requirement will result in the Express account being
blocked from further usage.
–– The principal purpose of the International card is for the withdrawal
of cash from an automated teller machine outside New Zealand or
the transfer of value or withdrawal of cash at a point of sale outside
New Zealand.
–– Payments into the Westpac Express card account can only be made
in New Zealand.
–– At the time of establishment of your Express card account, the
second cardholder must not reside in New Zealand.
–– The principal cardholder must not hold more than one Express card
account with Westpac in any period of 12 consecutive months.
–– Use of either of your cards constitutes an irrevocable order to Westpac,
and you or the second cardholder may not stop payment of a
transaction made using the cards. There are limited circumstances
under which we can reverse a transaction which will be subject to the
rules of the relevant scheme card company, for example we cannot
Westpac Express Conditions of use.
5
Westpac Express Card Conditions of use
Incorrect or unauthorised transactions
––
––
––
––
––
––
––
––
reverse a transaction where there is a dispute with a merchant about
the quality of the goods and services. We will not be responsible for the
goods and services supplied by any merchant, and any complaints you
or the second cardholder have with the merchant must be resolved by
you or the second cardholder.
Electronic funds transfers will be debited to your account on the
day the transaction is made, or as soon as possible there after,
subject to our right to vary the date of debiting due to circumstances
beyond our control.
When you or the second cardholder use the card in an electronic funds
device other than a Westpac ATM or branch terminal, the transaction
will be processed as soon as we are notified by the bank that owns the
electronic funds device you or the second cardholder have used.
Westpac may impose such restrictions as it reasonably thinks fit for
the efficient processing of transactions and in order to reduce your
and Westpac’s exposure to theft or fraud. These restrictions may
include maximum daily transaction limits for EFT Transactions made
with your card or any payment instrument(s), details of which are
available at westpac.co.nz.
You will be obliged to pay any amounts debited to the account which
exceed the daily EFT transaction limits. In addition, there may be a
daily limit on the number of EFT transactions you or the second
cardholder may make using the cards.
Off-line transactions are not permitted on the cards.
Cycle payment transactions (i.e. if you agree with a Visa merchant
that an amount will be debited against your account on a regular
basis) are not permitted on the cards.
If you initiate a transaction with your card by mail order, telephone
order or via the internet you are authorizing the Visa merchant to
process an EFT transaction or issue a sales voucher for the purchase
amount which will be debited to your account.
The acceptance of an electronic funds transfer is not a representation
by us that you have sufficient funds in the account to cover the
transfer of funds.
Card acceptance & limitations
The principal purpose of the International card is for use outside of New
Zealand. The International card will be accepted by banks and
merchants displaying the Visa symbol and at any electronic funds
device displaying the Visa or Visa PLUS symbol. However, we will not be
held liable if any bank or merchant either refuses to accept the card or
will not allow the card to be used to purchase particular types of goods
and services available at the premises. We will not be responsible for
the goods and services supplied by any merchant. Any complaints you
have with the merchant must be resolved by you.
The use of the cards for foreign currency transactions may by subject to
exchange controls or other government requirements, Visa processes,
and conversion into New Zealand dollars, cash withdrawals, purchases
and/or charges made in foreign currencies at the rate(s) of exchange
fixed by Visa.
6
A foreign currency fee will be charged by the bank on any such foreign
currency transaction. Fees will be deducted from your Westpac Express
account. Details of this fee are available in our Transaction and Service
Fee brochure, which forms part of these conditions of use, a copy of
which is available at any Westpac branch or online at westpac.co.nz.
Damaged or faulty cards
In the event that either one of your cards becomes damaged or faulty, we
will issue you with a new card when you return the damaged/faulty card
to us, together with a description of how the damage or fault occurred.
There may be a charge to your account for this replacement card.
Charges
Charges that may be incurred and charged to your account are subject
to change and details of these charges are available in our Transaction
and Service Fees brochure which forms part of these conditions of use.
Charges include:
–– card purchase fee
–– replacement card charges
–– urgent replacement card charges
–– courier/freight charges for replacement cards
–– voucher search charges
–– load fee
–– government duties and taxes
–– using another banks ATM charges
–– foreign currency fees
For full details, see our Transaction and Service Fees brochure which
forms part of these conditions of use or call us on 0800 888 111 or ask at
your nearest branch.
Authorisations and debit holds
Purchases made using your cards may result in Westpac holding the
equivalent amount of funds in your account until the payment is
processed by the merchant. Funds may be held up to a maximum of
seven business days. Merchants may also check the card authenticity
by requesting a hold for a nominal amount. This often occurs with
hotels, airlines and online shopping merchants and will remain in place
for the full seven business days.
Terms & conditions set by third parties
In addition to these conditions of use, the use of your cards in an EFT
terminal is subject to the conditions imposed from time to time by
other financial institutions who are parties to any EFT system.
Westpac Express Conditions of use.
7
Westpac Express Card Conditions of use
Transactions made in United States and Australian dollars are converted
directly into New Zealand dollars. Visa converts transactions made in
any other foreign currency into United States dollars before converting
them into New Zealand dollars.
Card cancellation
Westpac may cancel your cards at any time without prior notice.
Examples of when we may exercise this right include if:
–– we are required to do so in order to comply with a court order or
other legal or regulatory obligation;
–– we believe that use of the card or card account may cause loss to you
or to Westpac; or
–– you have operated your card fraudulently or negligently.
If you are notified that your cards have been cancelled, you are required
to cut your cards in half and return it to any branch. Proof of posting a
letter to your last known address notifying you of the cancellation of
your card will be proof of notification.
You may cancel your cards by notifying us in writing, cutting the cards
in half and returning it to any branch.
Card Expiry
Your cards will expire on the date printed on it's front. If there is any
unused balance on your account, this remains your property. You can
either transfer that balance to a replacement card or obtain a refund
from us.
Deposits Into Your Account
Only the principal cardholder can make deposits into the account.
There is a minimum initial deposit requirement. Information regarding
deposit methods and limits of initial deposits are outlined on the
relevant brochure and/or at westpac.co.nz/prepaid
The effective date of a deposit depends on the method of payment
used, it can take up to two business days for funds to clear.
Transaction disputes
A monthly statement will only be provided to the principal cardholder if a
transaction has occurred on your account within the statement cycle to
enable entries to be checked. The principal cardholder should retain their
statement as a permanent record of transactions. It is important for both
cardholders to retain copies of deposit or payment receipts, sales, credit
and cash advance vouchers. If a transaction is to be disputed the principal
cardholder can phone us on 0800 888 111.
You are responsible for checking your statements to ensure their
accuracy and advising us of any mistakes. You are also responsible for
reconciling the transactions appearing on the statement with the
second cardholder. If you do not notify us of a disputed transaction
within the time period stated below then the charge or record of the
transaction will remain on your account.
If you dispute any transaction recorded in your monthly statement, you
must notify us in writing within 30 days of the statement period closing
date, giving the following information:
–– your name and card number,
–– the amount and nature of the disputed transaction, attaching (if
available) a copy of the transaction record or sales voucher in
support of your case,
8
Where it is established that an error did occur (whether it was the
disputed transaction complained of, or not) it will be corrected, and you
will be advised of any appropriate adjustments which will be made to
your account in respect of credit charges and other charges.
If, as a result of our investigation, we believe the charge or transaction
should remain, we will write to you setting out our reasons and
service charge.
If you have followed Westpac's internal complaints procedure and you
are still not satisfied with the outcome of the investigation, you may
refer the matter to the Banking Ombudsman.
In respect of disputes between merchant and cardholders, refer to the
Card transaction requirements section.
What to do if you have a complaint
Your satisfaction is our priority so if you have any concern or problem,
whatsoever, let us know, and we’ll do our best to resolve it right away.
Westpac is a member of the Banking Ombudsman Dispute Resolution
Scheme. If you’re still unhappy after we’ve reviewed your complaint,
then you may want to refer the matter to the Banking Ombudsman.
Further details on Westpac's internal complaint process and the
Banking Ombudsman's Dispute Resolution Scheme are set out in
Westpac's General Terms and Conditions (a copy of which is available at
any Westpac branch or online at westpac.co.nz).
Variation of conditions of use
We reserve the right to vary these conditions of use. Examples of when
we may exercise this right include:
–– if Westpac's and/or Westpac Group's legal or regulatory requirements
change;
–– to allow us to respond to market changes;
–– to reflect improvements to the product and/or service; or
–– to enable changes that are reasonably necessary for our other
legitimate business purposes.
Notice of any such changes shall be given at least 14 days in advance in
accordance with the Code of Banking Practice. The Code of Banking
Practice is available at any Westpac branch or online at nzba.co.nz.
Notice will be given either by:
Westpac Express Conditions of use.
9
Westpac Express Card Conditions of use
–– details of the EFT terminal (if any) at which the disputed
transaction occurred,
–– details of the website (if any) through which the disputed
transaction occurred,
–– the date and approximate time (if known) on which the disputed
transaction occurred,
–– details of any formal complaint lodged with the Police.
Once you have notified us of the disputed transaction we will
investigate the matter and acknowledge your complaint within five
days. Failure to report the incorrect, invalid or unauthorised
transaction within 30 days may mean we cannot reverse the
transaction and you will have to pay for it.
–– posting to your last known address, or
–– notice in our branches and
–– statements in the media (including public notices).
Exercise of Westpac’s discretion
When we exercise discretion under these conditions of use we will do so
in a reasonable and consistent way. We have provided some examples
in this document of when we may exercise a discretion.
Definitions
account, facility – means your Westpac Express card account.
principal cardholder – means the person who applies for and owns
the Westpac Express card account and who has been identified by the
bank.
second cardholder – means the person who is nominated by the
principal cardholder to have an International card and whose name and
current address has been provided to Westpac by the principal
cardholder.
New Zealand card - means an eligible Westpac Express card issued
for the principal cardholder who resides in New Zealand.
International card - means a Westpac Express card issued for the
second cardholder who resides outside New Zealand, the primary
purpose of which is use outside of New Zealand.
card, cards – means an eligible Westpac Express card issued on an
eligible Westpac Express account, i.e. the New Zealand card and the
International card.
branch – means any Westpac branch.
branch terminal – means each of the computer terminals installed at
the service counter at our branches.
electronic funds device – in New Zealand, means any Westpac ATMs,
any branch terminals, point of sale terminals or any other ATMs
approved by us as a device in which the card may be used in accordance
with these conditions of use within New Zealand. Overseas, electronic
funds device means any electronic fund device displaying the Visa or
Visa Plus symbols.
electronic funds transfer (EFT) – means the process by which funds
are withdrawn electronically from your account. An electronic fund
transfer is authorized by using the card with associated PIN at an
electronic funds device.
off-line funds transfer – means the process by which funds are
withdrawn from the account when an electronic funds device is out of
operation or a merchant does not have EFT facilities. The off-line funds
transfer is authorized by signing or authorizing the issue of an off-line
payment voucher.
we, us, our, bank or Westpac – means Westpac New Zealand Limited
you or your – means the principal cardholder.
10
Westpac Express Conditions of use.
11
Westpac Express Card Conditions of use
Westpac
Prepaid Card
Conditions of Use
As soon as you sign or use your Prepaid card you are deemed to have
agreed to the conditions of use in this document.
As at 1 July 2017.
Under our conditions of use you are required to:
––
––
––
––
be a New Zealand resident at the time of application,
keep your Personal Identification Number (PIN) secure,
agree that your card is the property of Westpac,
sign your card as soon as you receive it.
If you have any enquires about your Westpac Prepaid card, you can
call us – 24 hours a day, 7 days a week – on 0800 888 111. If you need
to write to us, our address is Westpac, Private Bag 92503, Wellesley
Street, Auckland.
Westpac can also accept electronic communications. Find out more
information by following the Contact Us link on our website,
westpac.co.nz.
You are responsible for promptly informing us of any changes of
your personal details (including your name, address, telephone,
mobile or facsimile numbers and email address). Failure to notify
is of your change of address may impact your rights under these
conditions of use.
012
Receiving and signing your cards
When you receive your card you must immediately sign it. You must not
use your card until you have signed it. You must not send your card
overseas or have any other person send your card to you overseas.
Please contact us to find out about sending a card overseas or receiving
a card while you are overseas.
Ownership of your card
Your card and card number are the property of Westpac. You must not
copy or reproduce the card. If Westpac tells you to return or destroy
your card then you must do so.
Selecting your PIN
When you select your PIN, you should choose a number that you will be
able to remember easily as you must memorize it. You must not choose
unsuitable numbers such as birth dates, months or years, parts of your
telephone number, parts of your card number or sequential or easily
identified numbers (e.g. 2345 or 2222). You must also not use numbers
from personal data such as your drivers licence or locker number or
other numbers easily connected with you.
We recommend using different PIN numbers for different cards and
equipment e.g. security alarms, lockers.
Protecting your cards or PINs
For your security, your PIN must not be:
–– written down, especially not on the card
–– kept in any form with the card, or
–– disclosed to any other person, including the Police, family members
or bank staff or,
–– negligently or recklessly disclosed. You must ensure no one can see
you enter your PIN at ATM's and EFTPOS terminals.
You must exercise every possible care to ensure the safety of your card
and to prevent disclosure of your PIN. You must not allow others to use
your card, card number or PIN. Always get your card back after using it.
Do not leave your card in an unattended wallet, purse or vehicle or
anywhere a thief could remove the card without being noticed
(particularly in night clubs, hotels or restaurants). If your card is lost or
stolen together with your PIN, it can be used for unauthorised
transactions, which may result in a loss to you.
Lost or stolen cards/PINs
You must notify Westpac immediately if:
–– your card is lost or stolen
–– your PIN becomes known to someone else
–– a record of your PIN is lost or stolen
Westpac Prepaid Card Conditions of use.
13
Westpac Prepaid Card Conditions of Use
Your PIN enables the card to be used in electronic funds devices such
as ATMs and EFTPOS terminals.
You will be required to provide information on how the loss occurred. If
you are outside New Zealand, please notify us by calling +64-9-914 8026
collect. Emergency cash advance and emergency replacement card are
not available on Prepaid card.
There may be a charge to your account if a replacement card is required.
Liabilities
Liability for losses which result from lost/stolen
cards/PINs
Once you have told us that your card has been lost or stolen, or PIN
disclosed, either in New Zealand or overseas, you will not be held
responsible for any unauthorised use of your card after that time, unless
you have acted fraudulently or negligently.
However, you will be deemed to have acted fraudulently or negligently if:
––
––
––
––
––
you have failed to reasonably safeguard your card,
you have kept a written record of the PIN on or with your card,
you have kept your PIN in a form that can be readily identified as a PIN,
you have selected an unsuitable PIN,
you have disclosed your PIN to anyone, whether family or those in
apparent authority including bank staff, or let them use your card,
–– you have unreasonably delayed notifying us that your card has been
lost or stolen, or that your PIN has been disclosed,
–– you have failed to take all reasonable steps to prevent disclosure to
any other person when keying in your PIN, or
–– you have breached these conditions of use.
In the above instances, your maximum liability will be the lesser of:
–– the actual loss at the time of notification, or
–– the maximum amount that you would have been entitled to withdraw
from your account between the time our card is lost/stolen and the
time you notify us.
There may also be a charge to your account if a replacement card
is required.
Westpac’s liability
Westpac will be responsible for any direct and/or reasonably foreseeable
loss or damage caused by the failure of either your card or any
electronic funds device (excluding any card or EFT terminal which is
obviously faulty, or in the case of an EFT terminals which has been
advised by message notice or display as being faulty) to function
properly. We will also be liable for any direct or indirect loss or damage
which results from the fraudulent or negligent acts or omissions of our
employees or agents.
Liability for transactions charged to your account
You are responsible for all transactions made with the use of your card
or card number.
–– Cash advance and sales vouchers signed or authorized by you,
14
–– Mail, telephone, internet order or email transactions authorized
by you,
–– EFT transactions carried out on your account using your card(s)
–– Other transactions authorized by you approved by us.
There are risks involved if you initiate a transaction by mail order,
telephone order, internet or by email. You are giving authority to the
Visa merchant to process an EFT transaction or issue a sales voucher for
the purchase amount which will be debited to your account. You should
consider the security and standing of the company or entity you are
doing business with.
In certain circumstances your agreement with the merchant may
authorize the debiting of your account with addition purchase amounts
without the need for your signature. Provided these amounts have been
incurred under the terms of that agreement they may be charged to
your account.
If you think a transaction shown on your statement is incorrect, you can
dispute it, provided you notify us in writing within 30 days of the
statement period closing date.
In some situations, if you do not receive the goods or services you
have ordered with your card or by use of your card number, or you
have not authorised a transaction, you may be able to get a credit for
the transaction.
Card transaction requirements
–– Westpac Prepaid card must not be overdrawn. Breaching of this
requirement will result in the account being blocked from further
usage.
–– Use of your card constitutes an irrevocable order to Westpac, and you
may not stop payment of a transaction made using your card. There are
limited circumstances under which we can reverse a transaction which
will be subject to the rules of the relevant credit card company, for
example we cannot reverse a transaction where there is a dispute with
a merchant about the quality of goods and services. We will not be
responsible for the goods and services supplied by any merchant, and
any complaints you have with the merchant must be resolved by you.
–– Electronic funds transfers will be debited to your account on the day
the transaction is made, or as soon as possible thereafter, subject to
our right to vary the date of debiting due to circumstances beyond
our control.
–– When you use your card in an electronic funds device other than a
Westpac ATM or branch terminal, the transaction will be processed
as soon as we are notified by the bank that owns the electronic
funds device you used.
–– Westpac may impose such restrictions as it reasonably thinks fit for
the efficient processing of transactions and in order to reduce your
and Westpac’s exposure to theft or fraud. These restrictions may
include maximum daily transaction limits for EFT Transactions made
with your card or any payment instrument(s), details of which are
available at westpac.co.nz.
Westpac Prepaid Card Conditions of use.
15
Westpac Prepaid Card Conditions of Use
Incorrect or unauthorised transactions
–– You will be obliged to pay any amounts debited to the account
which exceed the daily EFT transaction limits. In addition, there
may be a daily limit on the number of EFT transactions you may
make using the card.
–– Off-line transactions are not permitted on the card.
–– Cycle payment transactions (i.e. if you agree with a Visa merchant
that an amount will be debited against your account on a regular
basis) are not permitted on the card.
–– If you initiate a transaction with your card by mail order, telephone
order or via the internet you are authorizing the Visa merchant to
process an EFT transaction or issue a sales voucher for the purchase
amount which will be debited to your account.
–– The acceptance of an electronic funds transfer is not a representation
by us that you have sufficient funds in the account to cover the
transfer of funds.
Cards acceptance & limitations
In New Zealand, your card will be accepted in any electronic funds device
or by any merchant displaying the Visa symbol. Overseas, the card will be
accepted by banks and merchants displaying the Visa symbol and at any
electronic funds device displaying the Visa or Visa PLUS symbol. However,
we will not be held liable if any bank or merchant either refuses to accept
the card or will not allow the card to be used to purchase particular types
of goods available at the premises. We will not be responsible for the
goods and services supplied by any merchant. Any complaints you have
with the merchant must be resolved by you.
The use of your card for foreign currency transactions may be subject to
exchange controls or other government requirements.
Visa processes, and converts into New Zealand dollars, cash advances,
purchases and/or charges made in foreign currencies at the rate(s) of
exchange fixed by Visa.
Transactions made in United States and Australian dollars are converted
directly into New Zealand dollars. Visa converts transactions made in
any other foreign currency into United States dollars before converting
them into New Zealand dollars.
A foreign currency fee will be charged by the bank on any such foreign
currency transaction. Fees will be deducted from your Westpac
Prepaid account. Details of this fee are available in our Transaction
and Service Fees brochure which forms part of these conditions of
use, a copy of which is available at any Westpac branch or online at
westpac.co.nz.
Damaged or faulty cards
In the event that your card becomes damaged or faulty, we will issue
you with a new card when you return the damaged/faulty card to us,
together with a description of how the damage or fault occurred. There
may be a charge to your account for this replacement card.
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Charges
Charges that may be incurred and charged to your account are subject
to change and details of these charges are available in our Transaction
and Service Fees brochure which forms part of these conditions of use.
Charges include:
Authorisations and debit holds
Purchases made using your card may result in Westpac holding the
equivalent amount of funds in your account until the payment is
processed by the merchant. Funds may be held up to a maximum of
seven business days. Merchants may also check the card authenticity
by requesting a hold for a nominal amount. This often occurs with
hotels, airlines and online shopping merchants and will remain in place
for the full seven business days.
Terms & conditions set by third parties
In addition to these conditions of use, the use of your card in an EFT
terminal is subject to the conditions imposed from time to time by other
financial institutions who are parties to any EFT system.
Card cancellation
Westpac may cancel your card at any time without prior notice.
Examples of when we may exercise this right include, if:
–– we are required to do so in order to comply with a court order or
other legal or regulatory obligation;
–– we believe that use of the card or card account may cause loss to you
or to Westpac; or
–– you have operated your card fraudulently or negligently.
If you are notified that your card has been cancelled, you are required to
cut your card in half and return it to any branch. Proof of posting a letter
to your last known address notifying you of the cancellation of your card
will be proof of notification.
You may cancel your card by notifying us in writing, cutting the card in
half and returning it to any branch.
Westpac Prepaid Card Conditions of use.
17
Westpac Prepaid Card Conditions of Use
–– card purchase fee
–– replacement card charges
–– urgent replacement card charges
–– courier/freight charges for replacement cards
–– voucher search charges
–– load fee
–– government duties and taxes
–– using another banks ATM charges
–– foreign currency fees
For full details, see our Transaction and Service Fees brochure which
forms part of these conditions of use or call us on 0800 888 111 or ask
at your nearest branch.
Card Expiry
Your card will expire on the date printed on it's front. If there is any unused
balance on your account, this remains your property. You can either
transfer that balance to a replacement card or obtain a refund from us.
Deposits into your account
There is a minimum initial deposit requirement. Information regarding
deposit methods and limits of initial deposits are outlined on the relevant
brochure and/or at westpac.co.nz/bank-accounts//prepaid-cards/
The effective date of a deposit depends on the method of payment
used, it can take up to two business days for funds to clear.
Transaction disputes
You are responsible for checking your statements to ensure their
accuracy and advising us of any mistakes. If you do not notify us of a
disputed transaction within the time period stated below then the
charge or record of the transaction will remain on your account.
If you dispute any transaction recorded in your monthly statement, you
must notify us in writing within 30 days of the statement period closing
date, giving the following information:
–– your name and card number,
–– the amount and nature of the disputed transaction, attaching (if
available) a copy of the transaction record or sales voucher in
support of your case,
–– details of the EFT terminal (if any) at which the disputed transaction
occurred,
–– details of the website (if any) through which the disputed transaction
was initiated,
–– the date and approximate time (if known) on which the disputed
transaction occurred,
–– details of any formal complaint lodged with the Police.
Once you have notified us of the disputed transaction we will investigate
the matter and acknowledge your complaint within five days. Failure to
report the incorrect, invalid or unauthorised transaction within 30 days
may mean we cannot reverse the transaction and you will have to pay
for it.
Where it is established that an error did occur (whether it was the
disputed transaction complained of, or not) it will be corrected, and you
will be advised of any appropriate adjustments which will be made to
your account in respect of credit charges and other charges.
If, as a result of our investigation, we believe the charge or
transaction should remain, we will write to you setting out our
reasons and service charge.
If you have followed Westpac's internal complaints procedure and you
are still not satisfied with the outcome of the investigation, you may
refer the matter to the Banking Ombudsman.
In respect of disputes between merchant and cardholders, refer to the
Card transaction requirements section.
What to do if you have a complaint
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Your satisfaction is our priority so if you have any concern or problem,
whatsoever, let us know, and we’ll do our best to resolve it right away.
Westpac is a member of the Banking Ombudsman Dispute Resolution
Scheme. If you’re still unhappy after we’ve reviewed your complaint,
then you may want to refer the matter to the Banking Ombudsman.
Further details on Westpac's internal complaint process and the
Banking Ombudsman's Dispute Resolution Scheme are set out in
Westpac's General Terms and Conditions (a copy of which is available at
any Westpac branch or online at westpac.co.nz).
Variation of conditions of use
–– if Westpac's and/or Westpac Group's legal or regulatory requirements
change;
–– to allow us to respond to market changes;
–– to reflect improvements to the product and/or service; or
–– to enable changes that are reasonably necessary for our other
legitimate business purposes.
Notice of any such changes shall be given at least 14 days in advance in
accordance with the Code of Banking Practice. The Code of Banking
Practice is available at any Westpac branch or online at nzba.co.nz.
Notice will be given either by:
–– posting to your last know address, or
–– notice in our branches and
–– statements in the media (including public notices).
Exercise of Westpac’s discretion
When we exercise discretion under these conditions of use we will do so
in a reasonable and consistent way. We have provided some examples
in this document of when we may exercise a discretion.
Definitions
account – means your Westpac Prepaid card account.
card, cards – means an eligible Westpac Prepaid card issued on an
eligible Westpac Prepaid account.
branch – means any Westpac branch.
branch terminal – means each of the computer terminals installed at
the service counter at our branches.
electronic funds device – in New Zealand, means any Westpac
ATMs, any branch terminals, point of sale terminals or any other ATMs
approved by us as a device in which the card may be used in accordance
with these conditions of use within New Zealand. Overseas, electronic
funds device means any electronic fund device displaying the Visa or
Visa Plus symbols.
electronic funds transfer (EFT) – means the process by which funds
are withdrawn electronically from your account. An electronic fund
Westpac Prepaid Card Conditions of use.
19
Westpac Prepaid Card Conditions of Use
We reserve the right to vary these conditions of use. Examples of when
we may exercise this right include:
transfer is authorized by using the card with associated PIN at an
electronic funds device.
off-line funds transfer – means the process by which funds are
withdrawn from the account when an electronic funds device is out of
operation or a merchant does not have EFT facilities. The off-line funds
transfer is authorized by signing or authorizing the issue of an off-line
payment voucher.
we, us, our, bank or Westpac – means Westpac New Zealand
Limited.
you or your – means the Westpac Prepaid cardholder.
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Westpac Prepaid Card Conditions of Use
Westpac Prepaid Card Conditions of use.
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Westpac New Zealand Limited.
72745WP-8 07-17