Values
Competencies / Values
Examples of how this may be demonstrated
Making sure every
person in the
organisation matters
 Communicates openly and honestly, always giving consideration to the views and feelings of others
 Listens to others, questions when unclear to ensure mutual understanding and allows for discussion
 Gives and receive feedback sensitively creating an environment where issues can be discussed constructively
 Acts as a team player, actively supports team and organisation objectives
 Demonstrates cross-organisational understanding
 Shows respect and consideration for the needs of others, and the context within which they work.
 Demonstrates an understanding of the value of diversity, and the strengths and skills of others.
Focussing on our
students
 Has a clear understanding of role, and how it relates to the team’s and KCLSU’s objectives.
 Demonstrates dedication and enthusiasm towards students
 Represents KCLSU positively to students
 Seeks and acts upon feedback from both students and internal / external sources.
Continually striving to
improve
 Is focused on meeting and exceeding objectives
 Is prepared to ask for support from colleagues/line manager when required, to help meet objectives.
 Sets challenging targets that encourage personal development
 Committed to innovation, developing new ideas and solutions
 Demonstrates adaptability, flexibility, and a willingness to experiment
 When required is entrepreneurial and willing to take appropriate risks
Not being complacent
overcoming
unnecessary
bureaucracy
 Actively seeks and shares information for the benefit of themselves, team and KCLSU
 Seeks to develop effective and efficient ways of working at individual, team and organisational level
 Sees mistakes as an opportunity to learn and encourages others to think in the same way
Being confident of our
role
Managing people
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 Promotes positive understanding of the aims of KCLSU
 Acts as a role model inspiring, supporting, motivating and encouraging others
 Raises awareness and understanding of issues affecting students
 Values the contribution of others, and recognises and celebrates others’ achievements.
 Articulates a clear vision for staff; establishes clear aims and objectives for individuals and teams
 Ensures that every team member has a clear understanding of their role and how it relates to KCLSU’s objectives
 Manages individuals and teams consistently, objectively and fairly
 Carries out constructive performance reviews with team members
 Encourages colleagues to continue their professional development
 Listens to feedback and forms recommendations to improve service, develop ideas and deal with issues
 Helps develop a culture in which people are valued and able to reach their full potential