Mercedes-Benz Financial Services
Credit Reporting Policy
Credit Reporting
Mercedes-Benz
Financial Services
Australia Pty Ltd
A Daimler Company
Overview
Mercedes-Benz Financial Services Australia Pty Ltd ACN 074 134 517 (‘MBFS’, ‘we’, ‘us’, ‘our’) collects credit information
about you to assess your credit or guarantee application or an application by the company of whom you are a director, and
to manage any credit contract that results.
In managing your credit reporting information, we comply with the ARCA Credit Reporting Privacy Code and, to the extent
relevant, the ARCA Credit Reporting Data Standard.
This credit reporting policy sets out what credit information we obtain, how it is disclosed, to whom and under what circumstances. It also sets out your rights to access that credit information, have it corrected where necessary and to lodge a
complaint if you are dissatisfied with how we manage your credit, or any other, information.
This credit reporting policy is to be read in conjunction with our privacy policy for the handling of personal information in
accordance with the Australian Privacy Principles.
Credit information
There are a range of definitions that apply to the information we may hold or disclose about you. They vary depending on
how the information is collected, disclosed or used, even if the information is the same.
Credit information is any of the following credit information types:
• Identification details
• Credit liability
• Credit eligibility information
• Repayment history
• Credit Reporting Body enquiries
• Product details – loan/lease details
• Defaults
• Payment information
• Payment arrangements
• Court actions
• Insolvency events
• Publicly available credit information
• Serious credit infringements – credit fraud (attempted or actual) and/or avoidance of loan/lease obligations
We collect as much of this credit information from you where we can. Some credit information is also obtained from a
Credit Reporting Body (CRB), credit providers identified in your credit application and other parties, as necessary.
Information we obtain in, or derive from, your credit application and/or from a CRB is defined as credit eligibility
information.
is a registered trademark of Daimler AG, Stuttgart, Germany
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We use this information, called derived information, to assist us determine whether you meet our credit criteria. We also
use other information to decide whether to accept or decline your application.
All information we hold about you is held in electronic and/or hardcopy form and securely stored.
Credit Reporting Body Disclosures
When we collect credit information from you in the credit application process, we use that credit information in a number
of ways to assess your credit application and to manage any credit contract that results. We may:
• Disclose your credit information to credit reporting bodies (CRB) Veda, Dun and Bradstreet and Experian
• Use credit information the CRB provides to assist us assess your credit or guarantor application, or the application
of a company of which you are director
• Provide the CRB with your repayment history of your consumer credit
• Notify the CRB of any overdue payments on consumer credit, provided they are more than 60 days overdue, we have
attempted to collect the payment and we have notified you of our intention to do so
• Notify the CRB of a serious credit infringement of your consumer credit if we have reasonable grounds to believe
you fraudulently obtained, or attempted to obtain, credit from us or that you have shown an intention to evade your
obligations under the contract with us
• We will only do this if we have not been able to contact you over a 6 month period
• Check the CRB for updated contact details if we lose contact with you
• Ask the CRB to assess your eligibility to receive direct marketing material from us
The CRB may include your credit information in reports to other credit providers to assist them in assessing your credit
worthiness.
Offshore Disclosures
We send your credit information offshore. The countries to which we send your information are Singapore, Germany, UK,
Japan, China, Philippines and New Zealand.
Your rights
You have the right to ask:
• us to provide you with the credit and personal information we hold about you
• us to correct the credit information we hold if it is incorrect
If you require that information, please contact our Privacy Officer at the address below or email at
[email protected]
If any information is incorrect, out of date or incomplete, you have the right to have that information updated and
corrected. If, for any valid reason, we refuse to correct your information, we will explain why.
In some cases an administration fee may be charged to cover the cost of providing your credit and personal information.
is a registered trademark of Daimler AG, Stuttgart, Germany
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Complaints
If you are dissatisfied with how we manage your credit, or any other, information, you can lodge a complaint with our Internal Dispute Resolution Administrator.
Email:
Address:
[email protected]
Internal Dispute Resolution Administrator
Mercedes-Benz Financial Services Australia
Private Bag 12
Mt Waverley VIC 3149
Telephone: 1300 730 200
Facsimile: 03 8554 3022
If you lodge a complaint, our Internal Dispute Resolution officer will investigate your complaint. We will commence the
investigation within 3 days and provide you with a response within 10 business days.
We will seek your agreement to a longer time if it is needed. We will provide you with a written response to your complaint
within 45 days.
External Dispute Resolution Scheme
If you are dissatisfied with the outcome of our IDR process, you can then take your complaint to our External Dispute Resolution Scheme.
Address:
Financial Ombudsman Service Limited
GPO Box 3
Melbourne VIC 3001
Email:
[email protected]
Telephone: 1300 780 808
Facsimile: 03 9613 6399
Website:
www.fos.org.au
CRB Access
You can also access the information the CRB holds about you by contacting them for a copy of that information at:
Veda
Website: www.veda.com.au/contact-us
Telephone: 1300 921 621
Dun & Bradstreet
Website: www.checkyourcredit.com.au
Telephone: 1300 734 806
Email: [email protected]
Experian
Website: www.experian.com.au/about/contact.html
Telephone: 1300 783 684
is a registered trademark of Daimler AG, Stuttgart, Germany
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You will need to provide the following information with your request:
• Your full name
• Date of birth
• Current address
• Previous address
• Driver’s licence number
• Your current employer or previous employer
•
A copy of this notice
Mercedes-Benz Financial Services Australia Pty Ltd ABN 73 074 134 517.
Private Bag 12, Mt. Waverley Victoria 3149.
AFS Licence No. 247271 Australian credit licence 247271
www.mercedes-benzfinancialservices.com.au
is a registered trademark of Daimler AG, Stuttgart, Germany
Mercedes-Benz Financial Services
Level 1/41 Lexia Place
Mulgrave Victoria 3170
Phone: 1300 730 200
Fax: 03 8554 3022
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