LCS Level 1c Question Bank
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Question 1 of 38
Which one of the following statements is not true of the classic 5S tool?
A) It helps make the workplace safe
B) It encourages the standardisation of procedures
C) It allows managers to assert authority over front line staff
D) It enables the workplace to become well organised
Question 2 of 38
What is the amount of time taken to complete an operation is called?
A) Process time
B) Cycle time
C) Lead time
D) Takt time
Question 3 of 38
Who in an organisation or company should 'own' standard processes?
A) Senior operations management
B) Staff and management working in service quality roles
C) Staff undertaking front line work
D) Staff working in operations planning
Question 4 of 38
Standard work is an essential part of continuous improvement because of which of three factors below?
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A) It ensures that work is performed to the correct quality level
B) It prevents people from being too innovative
C) It allows managers to keep tight control over staff
D) It helps to identify improvements
E)
It forces people to document their work
F)
It gives people a deeper understanding of the work, thus helping them to problem
solve
Question 5 of 38
An approach in which the supply of components is regulated through the use of an instruction
card sent along the production line is known as what?
A) Takt
B) JIT
C) Kanban
D) 5S
Question 6 of 38
What is the definition of Takt time?
A) Cycle time divided by available working hours
B) Production time divided by process time
C) Customer demand divided by cycle time
D) The available production time divided by customer demand.
Question 7 of 38
What are the four components of a RACI responsibility assignment matrix?
Write in each component, each separated by a comma.
Question 8 of 38
For visual management to be effective, it must be which two of the following?
A) Be designed by a senior improvement manager
B) Look attractive and colourful
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C) Focus on front line improvement work
D) Be regularly updated
E)
Be socialised or regularly interacted with
Question 9 of 38
What is Stakeholder Analysis used for?
A) To assess the number and type of stakeholders affected by a service.
B) To clarify the consequences of envisaged changes among different groups.
C) To influence stakeholders who may be impacted by a change.
D) To understand the relative power dynamics of an organisation's stakeholders
Question 10 of 38
Which three of the following should be measured in order to have a good understanding of
process performance?
A) Quality of output
B) Costs of production
C) Profit levels
D) Sales volumes
E)
Delivery to customers
F)
Staff morale
Question 11 of 38
Production levelling in lean can be achieved though what type of system?
A) Jidoka
B) Kanban
C) Heijunka
D) Poke yoke
Question 12 of 38
What is the technique used to prevent human errors taking place in industrial and business
processes?
Write in the term below
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Question 13 of 38
A Kanban system is a tool used to tackle which of Womack & Jones' Five Lean Principles?
Write in the principle number below (ie 1,2,3,4,5)
Question 14 of 38
Put the steps of 5S in the correct order.
a) Shine, b) Sustain, c) Sort, d) Standardise, e) Systemise
Write each letter in the correct order, separated by a comma (do not use brackets)
Question 15 of 38
Standard work must be which two of the following?
A) Measurable
B) Fully documented
C) Repeatable
D) Not changed by staff
Question 16 of 38
What proportion of information is said to be processed through the eyes?
A) 60%
B) 80%
C) 70%
D) 90%
Question 17 of 38
According to Galsworth, what two questions should be asked in planning for visual
management?
A) What information is relevant?
B) What do I need to know?
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C) What information is important?
D) What do I need to share?
Question 18 of 38
A3 reports provide a physical structure to implement what?
A) Value stream management
B) Problem solving management.
C) Visual managment
D) PDCA management
Question 19 of 38
Complete the missing word:
One of the Four Lessons for Continuous Improvement Leaders is that 'leaders must be
everyday______'
Question 20 of 38
What is the term used to describe the lean approach to management behaviour that is in stark
contrast to the traditional command and control approach?
A) Leadership Standardisation
B) Leader Standard Work
C) Value Stream Management
D) Gemba Management
Question 21 of 38
What are the basis for training, solving problems, error identification, process confirmation and
initiating improvements?
A) Rules and regulations
B) Standards
C) Controls
D) Value streams
Question 22 of 38
What is a pull system?
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A) One in which you make sure the next person in the process has enough work.
B) One where you make as much product as you can to ensure capacity is utilised.
C) One where production is triggered by the demands of the customer.
D) One where you delay production until the next process stage requires product.
Question 23 of 38
Overall equipment effectiveness (OEE) is a function of three performance measures. Which
one of the following is not one of these?
A) Quality rate.
B) Availability.
C) Performance efficiency.
D) Customer feedback.
Question 24 of 38
Which one of the following is not always a benefit of service autonomation?
A) Greater customer control.
B) Staff involvement.
C) Greater staff capacity.
D) Visibility of process performance.
Question 25 of 38
Which three of the following are key themes of Total Productive Maintenance?
A) Planned Maintenance.
B) Equipment Improvement.
C) Project Charter.
D) Training and Procedures.
Question 26 of 38
The biggest impact on improved flow can be achieved through which one of the following?
A) The use of smaller batches
B) The use of larger batches
C) The reduction in the space used in the process
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D) A reduction in inventory held
Question 27 of 38
Poka Yoke is a Japanese term for what activity?
A) Continuous improvement.
B) Error­proofing.
C) Just­in­time inventory.
D) 100% inspection.
Question 28 of 38
Which of the following activities is not part of the 5S approach?
A) Straighten to organise everything.
B) Store all spare parts in a centralised location.
C) Shorten the process cycle time.
D) Standardise to establish accountability for ongoing cleaning
Question 29 of 38
TAKT time is which one of the following?
A) The rate that stock is replenished
B) The speed that the customer pulls
C) The time it takes to complete one cycle
D) The rate at which an operator works
Question 30 of 38
What is the definition of Kaizen?
A) Continuous improvement of an entire value stream or an individual process.
B) A workshop based exercise to take waste out of a value stream.
C) A mindset that dictates you should always be continuously improving.
D) Breakthrough improvement to create a step change.
Question 31 of 38
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In which two circumstances would you use Mistake Proofing?
A) When the consequences of an error are expensive or dangerous.
B) When a process step has been identified where human error can cause mistakes or
defects to occur.
C) When you need to ensure the customer rectifies any errors he or she makes.
D) When you use a large number and range of automated processes.
Question 32 of 38
Which of the following is an example of error proofing?
A) Backing up computer records.
B) Optical inspection to catch errors.
C) Computer templates that only accept valid choices.
D) Automated mailing of statements.
E)
Cross­training employees to cover sick days and vacations.
Question 33 of 38
An mortgage loan processing centre operates on two 8­hour shifts daily. All operators get one
30 minute and two 15 minute breaks. The processing centre receives an average of 466
customer loan applications per day to be processed. What is the Takt Time for this process? A) 2.06 minutes.
B) 0.55 minutes.
C) 840 minutes.
D) 1.80 minutes.
E)
466 claims.
Question 34 of 38
What does SMED aim to achieve?
A) Reduce the time required to complete equipment changeovers.
B) Reduce the wastes in running machines.
C) Reduce the time taken to produce a part or deliver a service.
D) Reduce the labour required to complete an operation or process.
Question 35 of 38
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What is the main aim of heijunka?
A) To remove bottlenecks.
B) To smooth or level schedules.
C) To create breakthrough improvement.
D) To communicate production performance
Question 36 of 38
What is the name of the visual scheduling system that enables pull production to take place?
A) Pokayoke
B) Kanban
C) Gemba
D) Kaizen
Question 37 of 38
What scheduling approach aims to protect the weakest link in the system and the system as a
whole against process dependency and variation in order to maximise the system's overall
effectiveness?
A) Capacity Constraint Resourcing.
B) Drum Buffer Rope.
C) Theory of Constraints.
D) Buffer Management
Question 38 of 38
Which of Drum, Buffer or Rope is the rate at which the constraint resource is able to
process?
Write in one word.
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