PART A
QUALITY SYSTEM - GENERAL
1. Purpose of the Quality System
The purpose of the implementation and use of the Quality System is to monitor
compliance with the relevant requirements of EU-OPS / JAR-OPS 3 and other
applicable rules, including OM. CAME etc., in order to ensure safe operation and
airworthy aircraft.
a. The organisation should specify the basic structure of the Quality System
applicable to the activities conducted.
b. The Quality System should be structured according to the size of the organisation
and the complexity of the activities to be monitored.
2. Organisations should monitor compliance with the procedures they have designed to
ensure safe activities. In doing so, they should as a minimum, and where
appropriate, monitor:
a. organisational structure;
b. plans and objectives;
c. privileges of the organisation;
d. manuals, logs, and records;
e. training standards;
f. accident prevention and flight safety programme
3. Organisational set up.
a. To ensure that the organisation continues to meet the appropriate requirements,
the accountable manager should designate a Quality Manager whose role is to
verify, by monitoring the activities of the organisation, that the standards notably
required by EU-OPS/JAR OPS 3 and other applicable rules, and any additional
requirements as established by the organisation, are being carried out properly
under the supervision of the relevant head of functional area (nominated
postholder).
b. The Quality Manager should be responsible for ensuring that the Quality
Assurance Programme is properly implemented, maintained and continually
reviewed and improved.
c. The Quality Manager should:
i. have direct access to the accountable manager;
ii. not be one of the other persons referred to in OR.GEN.210(b); and
iii. have access to all parts of the organisation, and as necessary, any contracted
organisation.
d. In the case of a small organisation, this task may be exercised by the accountable
manager, providing he does not hold the post of a nominated post holder.
4. Quality Assurance documentation.
a. Relevant documentation should include the relevant part(s) of the organization’s
documentation (OM, CAME etc.).
b. In addition, relevant documentation should also include the following:
i.
ii.
iii.
iv.
v.
vi.
terminology;
specified activity standards;
a description of the organisation;
the allocation of duties and responsibilities;
procedures to ensure regulatory compliance;
the quality assurance programme, reflecting:
A. schedule of the monitoring programme;
B. audit procedures;
C. reporting procedures;
D. follow-up and corrective action procedures; and
E. recording system.
vii. the training syllabus referred to in 5b; and
viii. document control.
5. Training.
a. Correct and thorough training is essential to optimise compliance in every
organisation. In order to achieve significant outcomes of such training, the
organisation should ensure that all personnel understand the objectives as laid
down in the Operations Manual (OM).
b. Those responsible for managing the Quality System should receive training on this
task. Such training should cover the requirements of compliance monitoring,
manuals and procedures related to the task, audit techniques, reporting and
recording.
c. Time should be provided to train all personnel involved in Quality System
management and for briefing the remainder of the personnel.
d. The allocation of time and resources should be governed by the volume and
complexity of the activities concerned.
PART B
QUALITY ASSURANCE PROGRAMME - SMALL ORGANIZATIONS
1. Quality inspections
a. Quality inspections should be documented on a “Compliance Monitoring Inspection
Checklist”, and any findings should be recorded in a “Non-compliance Report”.
The following documents should be used for this purpose.
b. To report the outcome of the Management Evaluation meeting, performed at least
ones a year, the “Management Evaluation Report” form should be used.
QUALITY SYSTEM INSPECTION CHECKLIST
QUALITY SYSTEM INSPECTION CHECKLIST
Date (day, month and year) :
Subject
Flight Operations
Aircraft checklists checked for
accuracy and validity.
Minimum five OFPs and ATC FPLs
checked and verified for proper and
correct information.
Flight planning facilities checked for
updated manuals, documents and
access to relevant flight information.
Incident reports evaluated and
reported to the appropriate
competent authority
Ground Handling
Contracts with ground handling
organisations established and valid,
if applicable
Instructions regarding fuelling and
de-icing issued, if applicable
Instructions regarding Dangerous
Goods issued and known by all
relevant personnel, if applicable
Weight & Balance
Min. five load sheets checked and
verified for proper and correct
information , if applicable
Date
checked
Checked
by
Comments / Non-compliance
Report No.
Aircraft fleet checked for valid weight
check, if applicable .
Minimum one check per aircraft of
correct loading and distribution, if
applicable
Training
Training records updated and accurate
All pilot licenses checked for currency,
correct ratings and valid medical check
All pilots received recurrent training
Training facilities & Instructors
approved
All pilots received Daily Inspection
(D.I.) training
Documentation
All issues of Operations Manual (OM)
checked for correct amendment status
AOC checked for validity and
appropriate Operations Specifications
Aviation Requirements applicable and
updated
Crew flight and duty time record
updated, if applicable
Flight documents record checked and
updated
Quality System records checked and
updated
Name and surname of an auditor and signature :
NON-COMPLIANCE REPORT
NON-COMPLIANCE REPORT – No.:
To Quality Manager in charge of Reported by (Auditor) :
Quality System
Category
Flight Operations 
Training

Ground Handling 
Documentation

Description :
Date :
Weight and Balance 

Other
Reference:
Level of finding :
Cause of non-complance (root cause) :
Suggested solution :
Quality Manager in charge of Quality System :
 Corrective action required
 Corrective action not required
Responsible Person for non-compliance rectification:
Time limitation :
Corrective action :
Reference :
Signature of Responsible Person :
Date
Quality Manager in charge of the Quality System :
 Corrective action verified
 Report closed
Signature of the Quality Manager in charge of the Quality Date :
System:
MANAGEMENT EVALUATION REPORT
MANAGEMENT EVALUATION REPORT
Date :
Attendees :
Number of Non-compliance reports recorded during the period
From…………………………..to………………………………
Flight
Ground
Weight and
Operations Handling
Balance
Training
Documents
Significant changes of trend compared with previous evaluation:
Other
 No
total
 Yes
Auditors objective review of the compliance monitoring effectiveness:
General comments :
Improvements of the quality assurance function or parts thereof regarded necessary:
 No
 Yes, ref. Non-compliance report(s)
No.: …………………………………………..
Signature
Quality Manager
Signature
Accountable Manager
Signature
Auditor