Role Description
Manager WHS Insights and
Analytics
Cluster
Finance, Services & Innovation
Department/Agency
Department of Finance, Services and Innovation (DFSI)
Division/Branch/Unit
Better Regulation/ - SafeWork NSW
Classification/Grade/Band
Clerk Grade 11/12
ANZSCO Code
132111
PCAT Code
3221112
Date of Approval
March 2017
Primary purpose of the role
Lead the design and implementation of the Centre for Work Health and Safety’s data insights and analytics
functions, capabilities and plans, with a strong focus on cross agency collaboration and evidence informed
decision making.
Key accountabilities








Lead and manage the insights and analytics function for the Centre for WHS including collecting,
administrating, analysing, interpreting results and ongoing improvement of data quality to inform best
practice risk-based harm prevention programs.
Identify, develop and maintain effective and evidence-based injury and illness surveillance systems to drive
sophisticated statistical modeling, predictive analysis and actionable insights to inform policy decisions and
harm prevention strategies.
Provide technical leadership in collecting, managing and distributing data intelligence for use by SafeWork
NSW, other key partners and the NSW community.
Manage the support, maintenance and enhancement of data and analytic systems to enable timely,
accurate and usable data intelligence.
Maintain knowledge of current developments in information management and champion the application of
innovative techniques for storing, mining, managing and delivering data
Contribute to strategies, programs, policies and procedures to determine and achieve enhanced
compliance outcomes.
Facilitate strong working relationships and service agreement with key internal and external stakeholders to
support collaboration, the exchange of information and timely resolution of data intelligence issues aligned
to agreed data management plans.
Develop and lead the WHS Insights & Analytics team and culture to enable the successful delivery of
highly respected services and business objectives.
Key challenges

Working with large data sets from a large number of different sources, with the sources potentially having
data privacy, integrity and integration issues
1


Maintaining technical competence and knowledge in the Centre, legislation, processes and procedures in a
constantly changing work environment
Developing and maintaining constructive relationships and optimising business outcomes given multiple
internal and external stakeholders with potentially competing interests
Key relationships
Who
Why
Internal
NSW Centre for WHS Board
Executive
Director /Manager
Work Team
Client/Customer

Provide strategic level advice and recommendations aligned to the
insights and data analytics strategy

Present and provide information relevant to the role of the board

Provide expert advice to impact decisions, support initiatives, clarify
accountability and communicate performance

Inform through reporting sensitive and emerging issues

Participate in meetings with, escalate sensitive issues and collaborate
with to determine approach on strategic issues

Contribute to broader unit issues and provide expert advice and guidance
on a range of project and initiatives

Advise and guide on instructions, techniques and programs to support the
goals of the Centre and SafeWork NSW

Escalate issues, keep informed, advise

Represent work group perspective and share information

Lead cross functional projects, working groups and networks on an adhoc basis

Inspire and motivate team, provide directions and manage performance

Guide, support, coach and mentor team members

Support team members and work collaboratively to contribute to achieving
the teams business outcomes

Respond to agreed service level agreements and MOUs with internal and
external business clients for the delivery of data services and analytic
systems

Provide complex advice to key stakeholders to ensure consistent
approaches and appropriate standards are met

Build relationships, through communication and liaison to ensure
appropriate delivery of effective analytics for the Centre

Contribute to a client-focussed approach to service delivery

Manage and the flow of information, seek clarification and provide advice
and respond to ensure prompt resolution of issues

Seek/maintain specialist knowledge/ advice and collaborate on the
implementation and delivery of data intelligence plans
Participate in forums, groups, to represent the agency and share
information
External
Customers/ Stakeholders
Industry professional / consultants

Role Description Manager WHS Insights and Analytics
2
Who
Why
Other Government Agencies

Participate in discussions regarding innovation and best practice

Participate in meetings and represent SafeWork NSW perspective
Role dimensions
Decision making
This role has autonomy and makes decisions that are under their direct control. It refers to the Executive
decisions that require significant change to program outcomes or timeframes or are likely to escalate or require
submission to a higher level of management. This role is fully accountable for the delivery of work assignments
on time and to expectations in terms of quality, deliverables and outcomes. This role submits reports, business
cases and other forms of written advice with minimal input from the Director.
Reporting line
This role reports to the Director, Centre for WHS
Direct reports
This role has 2 direct reports
Budget/Expenditure
As per DFSI Delegations Manual
Essential requirements




Tertiary qualifications relevant to the role
Satisfactory Criminal Record Check
Regular travel between Sydney and Gosford
Travel throughout NSW including overnight stays
Capabilities for the role
The NSW Public Sector Capability Framework applies to all NSW public sector employees. The Capability
Framework is available at www.psc.nsw.gov.au/capabilityframework
Capability summary
Below is the full list of capabilities and the level required for this role. The capabilities in bold are the focus
capabilities for this role. Refer to the next section for further information about the focus capabilities.
Role Description Manager WHS Insights and Analytics
3
NSW Public Sector Capability Framework
Capability Group
Capability Name
Level
Display Resilience and Courage
Adept
Act with Integrity
Adept
Manage Self
Adept
Value Diversity
Intermediate
Communicate Effectively
Advanced
Commit to Customer Service
Adept
Work Collaboratively
Adept
Influence and Negotiate
Adept
Deliver Results
Adept
Plan and Prioritise
Advanced
Think and Solve Problems
Advanced
Demonstrate Accountability
Adept
Finance
Adept
Technology
Advanced
Procurement and Contract Management
Intermediate
Project Management
Advanced
Manage and Develop People
Adept
Inspire Direction and Purpose
Adept
Optimise Business Outcomes
Advanced
Manage Reform and Change
Adept
Focus capabilities
The focus capabilities for the role are the capabilities in which occupants must demonstrate immediate
competence. The behavioural indicators provide examples of the types of behaviours that would be expected
at that level and should be reviewed in conjunction with the role’s key accountabilities.
NSW Public Sector Capability Framework
Group and Capability
Personal Attributes
Level
Adept
Manage Self
Role Description Manager WHS Insights and Analytics
Behavioural Indicators
 Look for and take advantage of opportunities to learn new
skills and develop strengths
 Show commitment to achieving challenging goals
 Examine and reflect on own performance
 Seek and respond positively to constructive feedback and
guidance
 Demonstrate a high level of personal motivation
4
NSW Public Sector Capability Framework
Group and Capability
Relationships
Level
Advanced
Communicate Effectively
Behavioural Indicators






Relationships
Advanced
Commitment to Customer


Service




Results
Advanced
Think and Solve
Problems





Business Enablers
Advanced
Technology





Business Enablers
Advanced
Project Management
Role Description Manager WHS Insights and Analytics


Present with credibility, engage varied audiences and test
levels of understanding
Translate technical and complex information concisely for
diverse audiences
Create opportunities for others to contribute to discussion
and debate
Actively listen and encourage others to contribute inputs
Adjust style and approach to optimise outcomes
Write fluently and persuasively in a range of styles and
formats
Promote a culture of quality customer service in the
organisation
Initiate and develop partnerships with customers to define and
evaluate service performance outcomes
Promote and manage alliances within the organisation and
across the public, private and community sectors
Liaise with senior stakeholders on key issues and provide
expert and influential advice
Identify and incorporate the interests and needs of customers
in business process design
Ensure that the organisation’s systems, processes, policies
and programs respond to customer needs
Undertake objective, critical analysis to draw accurate
conclusions that recognise and manage contextual issues
Work through issues, weigh up alternatives and identify the
most effective solutions
Take account of the wider business context when considering
options to resolve issues
Explore a range of possibilities and creative alternatives to
contribute to systems, process and business improvements
Implement systems and processes that underpin high quality
research and analysis
Show commitment to the use of existing and deployment of
appropriate new technologies in the workplace
Implement appropriate controls to ensure compliance with
information and communications security and use policies
Maintain a level of currency regarding emerging technologies
and how they might be applied to support business outcomes
Seek advice from appropriate technical experts to leverage
information, communication and other technologies to achieve
business outcomes
Implement and monitor appropriate records, information and
knowledge management systems protocols and policies
Prepare scope and business cases for more ambiguous or
complex projects including cost and resource impacts
Access key subject-matter experts’ knowledge to inform
project plans and directions
5
NSW Public Sector Capability Framework
Group and Capability
Level
Behavioural Indicators




People Management
Advanced
Optimise Business
Outcomes




Role Description Manager WHS Insights and Analytics
Implement effective stakeholder engagement and
communications strategy for all stages of projects
Monitor the completion of projects and implement effective
and rigorous project evaluation methodologies to inform future
planning
Develop effective strategies to remedy variances from project
plans, and minimise impacts
Manage transitions between project stages and ensure that
changes are consistent with organisational goals
Develop workforce plans that effectively distribute
organisational resources to achieve business goals
Plan for strategic use of human resources that links to wider
organisational aims and goals
Encourage others to strive for ongoing performance
improvement
Align systems and processes to encourage improved
performance and outcomes
6