JOB DESCRIPTION
ROLE TITLE:
Inspiring Change Manchester GROW Trainee
COMPETENCY LEVEL:
Practitioner
PRIMARY BASE:
City of Manchester
ACCOUNTABLE TO:
Service Manager
STAFF MANAGEMENT:
None
Local Org:
ADS/JPCM/April 2013
1. PURPOSE OF ROLE:
As part of their £112 million investment across the country, the Fulfilling Lives
project has been commissioned by the Big Lottery. This innovative scheme is
being led by Shelter in the City of Manchester. Inspiring Change Manchester will
make a real difference in the lives of those citizens in Manchester who have the
most challenging and complex needs.
Your role will be to work as a GROW Trainee within the Engagement Team of
Inspiring Change Manchester. This exciting, unique and novel role will require you
to engage assertively with the most complex individuals in the City of Manchester.
These individuals will have multiple needs, including homelessness, substance
misuse, offending and mental ill health. You will work in a multi-disciplinary team
and will be able to effect real change in the lives of these individuals, assisting
them in their recovery journey.
Your work will be led and designed in
collaboration with the service-users you work with. Using a psychologically
informed approach, you will be the type of person who can work in a persistent,
assertive manner and make a real difference in the lives of others, empowering
them to fulfil their own goals.
This is a ten month fixed term contract.
2. PRINCIPLE RESPONSIBILITIES
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To develop the skills to assist in the provision of ICM keyworker service for
Manchester residents with multiple complex needs.
To work in partnership with a designated Life Coach.
To ensure at all times a professional and supportive approach is maintained.
To develop the skills to assist in the day to day delivery of the service.
Assist Service-users in achieving their personalised support outcomes.
Act as an initial point of reference on the phone, or in a reception area as
required.
Assist in the provision of a comprehensive housing management and
support service, including working with tenancy agreements and collecting
rents and charges.
Carry out day-to-day office administrative functions to ensure that all
records and files are maintained and held securely and that the
confidentiality of information is upheld.
Have an awareness of the Service-users support needs, working, under
direction, supporting Service-users to help them achieve their agreed
outcomes.
Contribute to the formulation and delivery of person-centred Change Plans.
Using IT systems appropriately including adding updates to the Support
Database.
Advising management promptly of any signs of problems or concerns about
a Service-user.
Recognising signs of distress in Service-users and identifying ways to
reduce this.
To correspond and liaise as necessary with external agencies on behalf of
Service-users.
Work in line with, monitor and report any discrepancies in health and safety
standards within schemes.
ADS/JPCM/April 2013
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Address and report any issues of anti-social behaviour to a senior staff
member.
Ensure culture and diversity issues for the Service-users are considered at
all times, and report any forms of discrimination.
Promote and encourage a high level of Service-user involvement,
consultation and communication.
To participate in a shift rota system that includes weekend working.
3. PERSONAL AND PERFORMANCE MANAGEMENT
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To take personal responsibility for engaging in learning and development,
both at individual and team levels.
To take opportunities to develop personal competence in the area of
substance misuse practice.
To work collaboratively with organisational performance management, such
as supervision, appraisals and personal objective setting.
To work within the organisations culture and established value set and be
able to embrace and assist in the implementation of any changing practices.
To be able to record accurately to ensure service wide performance
management.
NOTE:
The details contained in this Job Description summarise the main expectations of the role at
the date it was prepared. It should be understood that the nature of individual roles will evolve
and change as service, service user and commissioner needs change. Consequently, ADS will
expect to review and revise this Job Description from time to time and will consult with the
post-holder at the appropriate time.
ADS/JPCM/April 2013
PERSON SPECIFICATION
POST:
Substance Misuse Practitioner
ESSENTIAL
QUALIFICATIONS
EXPERIENCE
SKILLS
ADS/JPCM/April 2013
METHOD OF
ASSEMENT
None required
DESIRABLE
Evidence of qualifications in
English/Maths/IT.
A significant experience of
homelessness and use of support
services, e.g. homelessness, mental
health, substance misuse or alcohol
services, and an understanding of how
these experiences have affected you.
(On the application form, you must
outline these experiences in detail.)
An insight into your own motivation and
ability to work with homeless people
with complex needs, including alcohol
and drug dependency, mental health
issues and/ or challenging behaviour.
A keen interest in a career working with
homeless people, including former
rough sleepers
Application,
interview,
references
Good interpersonal and verbal
communication skills.
Application,
interview
METHOD OF
ASSEMENT
Certificates/Application
Application
Application
Application, interview
Application,
interview
Application,
interview
KNOWLEDGE
OTHER
ADS/JPCM/April 2013
Non judgemental attitude and a
willingness to learn about, and commit
to, equal opportunities.
Capacity to understand and maintain
professional relationships with service
users and follow relevant guidelines.
An ability to work as part of a team,
take direction from a supervisor and be
flexible.
Desire and ability to learn new skills
and knowledge, and train alongside
more experienced staff. This includes a
willingness to develop basic IT skills.
A commitment and ability to sustain a
10 month placement, and a willingness
to work some nights and weekends on
a rota basis.
Ability to read and write English clearly.
An ability to be consistently reliable and
punctual.
Have basic numeracy skills.
Application,
interview, test
An ability to demonstrate how your
personal experience of homelessness
is affecting your chances of gaining or
sustaining employment.
An understanding of the causes of
homelessness, substance misuse,
offending and mental health.
A flexible and adaptable approach to
ensure services which are accessible
and responsive to the needs of service
users.
Willingness to work from and travel
between various sites.
Application,
interview
Application,
interview
Application,
interview
Application,
interview
Application,
interview
Application,
interview
Application,
interview
Application,
interview
Application,
interview,
references
Application,
interview
Knowledge and understanding
of community engagement and
development approaches
Application
Willingness to work during the evening
and weekends on a rota basis
Application,
interview
Core Competences
The required core competences for this role include;
AA6 Promote choice, wellbeing and the protection of all individuals (HSC 35)
BD4 Promote, monitor and maintain health, safety and security in the working environment (HSC 32)
BI5 Promote effective communication for and about individuals (HSC 31)
AA1 Recognise indications of substance misuse and refer individuals to specialists (HSC 362)
AA5 Interact with individuals using telecommunications (HSC 353)
AB2 Support individuals who are substance users (HSC 379)
AB3 Contribute to the prevention and management of abusive and aggressive behaviour (HSC 336)
AB4 Contribute to the protection of individuals from harm and abuse (HSC 335)
BE2 Receive, analyse, process and store information (HSC 3115)
BI6 Develop and sustain effective working relationships with staff in other agencies (HSC 399)
BI7 Participate in inter-disciplinary team working to support individuals (HSC 3100).
AA1 Recognise indications of substance misuse and refer individuals to specialists (HSC 362)
AB5 Assess and act upon immediate risk of danger to substance users (HSC 342)
AB6 Support individuals to deal with relationship problems (HSC 356)
AB7 Provide services to those affected by someone else’s substance use (HSC 391)
AB8 Contribute to assessing and act upon risk of danger, harm and abuse (HSC 395)
AB9 Work in collaboration with carers in the caring role (HSC 387)
AB10 Relate to families, parents and carers (HSC 388)
AD1 Raise awareness about substances, their use and effects (HSC 365)
AD3 Facilitate group learning (HSC 3109)
AF1 Carry out screening and referral assessment (HSC 338)
AF2 Carry out assessment to identify and prioritise needs (HSC 339)
AF3 Carry out comprehensive substance misuse assessment (HSC 340)
AG2 Contribute to care planning and review (HSC 329)
AG3 Assist with the transfer of individuals between agencies and services (HSC 386)
AI1 Counsel individuals about their substance use using recognised theoretical models (HSC 354)
AI2 Help individuals address their substance use through an action plan (HSC 341)
AI3 Counsel groups of individuals about their substance use using recognised theoretical models (HSC 355)
AK1 Help individuals to access employment (HSC 347)
ADS/JPCM/April 2013
AK2 Help individuals to access learning, training and development opportunities (HSC 348)
BI6 Develop and sustain effective working relationships with staff in other agencies (HSC 399)
BI7 Participate in inter-disciplinary team working to support individuals (HSC 3100).
ADS/JPCM/April 2013