Securing Pension e-news, Pension e-guide and Employer Online Services (EOS) Tutorials –
Frequently Asked Questions
Why has Alberta Pensions Services moved to secure access for these pages?
APS provides information through Pension e-news, Pension e-guide and EOS that supports member organizations in the
administration of the pension plan(s). This access is specifically for employer primary users (the main employer contact) and
secondary users (other employees who assist with their employer’s pension plan administration). These services are provided so
you can complete pension administration without the need to contact Employer Services.
Why is this information secure?
Having secure online administration protects confidential and proprietary pension administration information. It limits the risk of
other individuals accessing or misinterpreting information intended for employers. Users who have not registered will not have
access.
Having a secure website also protects members and employers through limiting the ability of social engineering and phishing
schemes (where outside parties may recreate and use false/malicious documents that may appear to be from APS, in an attempt to
obtain personal and financial information without an individual’s knowledge or consent).
Who can access the secure information?
In early 2012, primary users registered with APS that administer the pension plan on behalf of their employer; secondary users
designated by the employer’s primary user; and individuals with an approved reason to view these pages. If you already have EOS
access, nothing changes, you’ll just be asked to login first, when trying to view these pages.
How do I access the secure information?
Starting in early 2012, when you visit EOS, Pension e-news or Pension e-guide, you are asked to login. If you have not registered,
click the “Register” link and complete the steps. An e-mail will be sent to your employer’s primary user to approve or deny your
request. If you do not have a primary user, APS administration will review your request.
Can I access EOS tutorials without logging in?
No. Only approved employers or designates can access EOS tutorials, as they are specific for EOS access.
Can I access Pension e-news without logging in?
No. Only approved employers or designates can access Pension e-news. If you were not signed up to receive Pension e-news
previously, or were removed from distribution, you need to register/re-register.
Can I access Pension e-guide without logging in?
No. Only approved employers or designates can access Pension e-guide.
Previously I received Pension e-news, but now I do not? How come?
When APS moved to secure access, notification was sent via Pension e-news advising all individuals who were previously signed up
to receive Pension e-news to re-sign up through their organization’s primary user, or to fill out the online request for access the first
time they tried to access the secure pages. If your application is approved, you will be added back to the distribution list, or you can
select the option to receive Pension e-news under your login profile (My Account).
What if I am not a primary or secondary user, or belong to an approved employer?
APS provides information through these platforms to allow our member organizations to administer the pension plan. If you have a
valid reason to view these pages or to receive the employer newsletter, complete a request for registration on the login page.
What if I want to receive Pension e-news, but am not a primary or secondary user?
Access to this information needs to be approved by your organization’s primary user. If you do not have a primary user or are not
an approved employer, you can submit a request online the first time you attempt to access Pension e-news or Pension e-guide.
Requests will be sent to your employer’s primary user for approval; if you do not have a primary user, APS Employer Services will
review your request.
What if I am a primary or secondary user and do not want to have access to these pages or
receive Pension e-news?
You can opt out of receiving Pension e-news by accessing your online registration (My Account).
If I opt out of receiving Pension e-news, can I re-activate my subscription?
Yes. When you log in or register, you have the option of receiving Pension e-news or not, and you can change your preferences at
any point by accessing your login profile (My Account).
What if I have more questions?
Please contact Employer Services at 1-877-391-EMPL (3675).