Safe Airline For Everyone
OHS System
OHS Hazard Reporting and Issue Resolution
S.A.F.E. G8.001
1
Aim
To describe the process by which OHS hazards are to be reported, managed and any resulting issues
resolved and recorded.
2
Background
To reduce the risk of workplace injuries it is important that hazards are identified and controlled as soon as
possible. Usually hazards can be addressed quickly by management and employees working collaboratively to
agree and implement the best solution.
Occasionally however, an OHS hazard or issue cannot be easily resolved for a variety of reasons and a clear
process must be in place to address this circumstance.
3
Definitions
Term
Definition
Corrective Action
An action taken to correct non-conformance identified during an audit,
workplace inspection, safety observation, occurrence investigation or from a
hazard report.
Any condition in the workplace which either causes or has the potential to
cause injury or disease to personnel, damage plant or property, damage to
the environment or a combination of these.
The process to follow to resolve workplace OHS issues.
Individuals, groups or organisations with a major interest in a project or
process and its outcomes, possibly because they have influence over or are
affected by aspects of the project or process.
Hazard
OHS Issue Resolution
Stakeholders
4
Responsibilities
a) Business Unit Managers and Line Managers must arrange for a hazard reporting and issue resolution
process to be established, communicated to all stakeholders and effectively maintained.
b) Supervisors are responsible for ensuring that hazard reports are promptly responded to, investigated,
actioned and filed.
c) Employees are responsible for ensuring that any hazards they identify are reported and any issues are
addressed according to the hazard reporting and issue resolution process.
Document Owner: Manager Risk and Compliance
Document Controller: HSE Controller
S.A.F.E G8.001
Page 1 of 4
Date: 17 June 2013
Version No: 4.0
Safe Airline For Everyone
OHS System
5
Content
5.1
Hazard Reporting and Issue Resolution Process
The reporting of OHS hazards and issues and the resolution process are summarised in the flowchart, Figure
1 located on the next page. Business Unit Managers need to ensure a process is in place for the management
of hazards, this includes a reporting process, the tracking of open hazards until completion and the review of
controls. All hazards should be risk assessed and managed in line with S.A.F.E Guideline G1.001 Risk
Management.
S.A.F.E Template 1.01 Hazard Report Form can be used to report hazards, alternatively Segment/ Business
Units can localise this document.
Expert advice can be provided by the Segment OHS personnel (refer to the Business Unit Skills Register) or
Group OHS (refer to S.A.F.E Guideline G1.009 OHS Skills Register).
It is important to ensure that all internal escalation avenues are pursued when attempting to resolve an issue.
These efforts must be exhausted prior to contacting an external regulatory agency.
5.2
Hazard Register
A Hazard Register shall be maintained and regularly reviewed by the Business Unit Manager and the OHS
Committee to ensure that action is occurring, and to monitor and review trends.
5.3
Training and Communication
All employees shall be informed about the hazard reporting and issue resolution procedure including the use of
the local OHS reporting form. This shall also be included in the induction and refresher training for the area.
Supervisors and other identified employees shall be provided with appropriate hazard identification, risk
assessment and control training (HIRAC). For training requirements refer to Segment OHS personnel or
Group OHS. Reference can also be made to the Safety Training Requirements and Course Outlines
document.
Regular promotion of the procedure will be provided at the workplace through posters, and toolbox or other
meetings.
5.4
Issue Resolution Process
S.A.F.E Template 1.07 Issue Resolution can be used to document the issue resolution process.
If an issue remains unresolved only after following the internal issue resolution process detailed in the following
flowchart, any of the involved parties may contact the local Regulatory Authority for additional assistance or,
where their State legislation allows, issue a Provisional Improvement Notice or equivalent.
Upon resolution of the issue the following shall occur:
 File a copy of the Hazard Report Form and maintain in the local area.
 File a copy with the OHS committee.
 Record the outcomes on the Hazard Register and communicate to the employees in the affected area.
Document Owner: Manager Risk and Compliance
Document Controller: HSE Controller
S.A.F.E G8.001
Page 2 of 4
Date: 17 June 2013
Version No: 4.0
Safe Airline For Everyone
OHS System
Figure 1 – Flow Chart Hazard Reporting & Issue Resolution Flowchart
OHS Issue/Hazard
Identified by Staff Member
Feedback to Originator at end of process
Has Staff Member
resolved issue?
Yes
No
Staff Member makes the situation as
safe as possible
Staff Member informs supervisor
Staff member raises a Hazard Report
Form
Issue raised as a new issue/hazard
Supervisor records in Hazard Register
No
Supervisor assesses issue/hazard. Can
hazard be resolved?
Hazard Report From completed
And recorded in Hazard
Register
Yes
Hazard Control Review to be carried out
and filed in Hazard Register. Was
Review successful?
No
Yes
Supervisor forms Risk Assessment (RA)
Team with employee reps and carries
out RA. Can hazard be resolved?
Yes
Issue Closed
No
Supervisor advises Manager and seeks
OHS expert advice. Can hazard be
resolved?
In line with the Qantas Group Risk
Assessment Guide for any Risk Score of
EXTREME the EGM must be notified
immediately. For Risk Scores of HIGH the
Executive Manager must be informed
immediately
Yes
No
Manager advises OHS Committee
Chairperson of the issue for the agenda.
Issue raised as an OHS agenda item to
be addressed at the next committee
meeting. If the issue is of a critical nature
then an emergency meeting of the
committee is to be called. Can a hazard
be resolved?
Yes
No
Manager advises Group Executives,
Executive Managers of Department. Can
hazard be resolved?
Yes
No
Executive Manager advised Advisers
Group Executive
Can hazard be resolved?
No
Yes
As a last resort contact state
regulatory authority (ie.
WorkCover) for assistance
and resolution
Document Owner: Manager Risk and Compliance
Document Controller: HSE Controller
S.A.F.E G8.001
Page 3 of 4
Date: 17 June 2013
Version No: 4.0
Safe Airline For Everyone
OHS System
6
Records for Audit
a) Hazard Register
b) Completed Hazard Report Forms (S.A.F.E Template 1.01)
c) Completed Issue Resolution Forms (S.A.F.E Template 1.07)
d) Reports detailing corrective action recommended/ implemented
e) OHS committee minutes
f)
Training records
g) Developed action plans in response to issue resolution forms
h) Local issue resolution procedure
7
NSW
References
Occupational Health and Safety Act 2000
OHS Consultation Code of Practice 2001
VIC
Occupational Health and Safety Act 2004
QLD
Workplace Health and Safety Act 1995
SA
Occupational Health, Safety and Welfare Act 1986
WA
Occupational Safety and Health Act 1984
TAS
Workplace Health and Safety Act 1995
NT
Work Health Act
ACT
Occupational Health and Safety Act 1989
Document Owner: Manager Risk and Compliance
Document Controller: HSE Controller
S.A.F.E G8.001
Page 4 of 4
Date: 17 June 2013
Version No: 4.0