Proceeds of Crime Act 2002 Section 298 Programmes of Expenditure Safer Streets Programme 2015-16 to 2017-18 GUIDELINES FOR FUNDING ROUND TWO TABLE OF CONTENTS ....................................................................................................................................................................................... 1 Proceeds of Crime Act 2002 ................................................................................................................................... 1 Section 298 Programmes of Expenditure .............................................................................................................. 1 Safer Streets Programme 2015-16 to 2017-18 ...................................................................................................... 1 GUIDELINES FOR FUNDING .................................................................................................................................... 1 ROUND TWO .......................................................................................................................................................... 1 INTRODUCTION ...................................................................................................................................................... 4 GRANT PROGRAMME OBJECTIVES AND KEY PRINCIPLES ...................................................................................... 4 Stream 1 – Crime Prevention Through Environmental Design initiatives ......................................................... 4 Stream 2 – Developmental Crime Prevention initiatives by PCYC and Bluelight organisations ....................... 5 GRANT LIMITS AND FUNDING PERIOD .................................................................................................................. 5 ELIGIBILITY .............................................................................................................................................................. 6 Stream 1 – Crime Prevention Through Environmental Design initiatives ......................................................... 6 What organisations are eligible to apply? ...................................................................................................... 6 What projects are eligible for funding? ......................................................................................................... 7 Matters not eligible for funding ..................................................................................................................... 7 What information must applications contain to be eligible? ........................................................................ 8 Stream 2 – Developmental Crime Prevention initiatives by PCYC and Bluelight organisations ....................... 9 What organisations are eligible to apply? ...................................................................................................... 9 What projects are eligible for funding? ....................................................................................................... 10 Matters not eligible for funding ................................................................................................................... 10 What information must applications contain to be eligible? ...................................................................... 10 CLOSING DATE FOR APPLICATIONS ...................................................................................................................... 12 APPLICATION AND ASSESSMENT PROCESS .......................................................................................................... 12 Where is information on applying available? .................................................................................................. 12 2 of 18 Can the department assist me to apply? ......................................................................................................... 12 What happens once the department receives my application?...................................................................... 12 Can I vary my application once I have applied? ............................................................................................... 13 What happens once the Minister decides on my application? ....................................................................... 13 SELECTION CRITERIA ............................................................................................................................................ 13 Eligibility criteria ............................................................................................................................................... 13 Assessment criteria .......................................................................................................................................... 14 MANAGING THE PROJECT .................................................................................................................................... 14 CONFLICT OF INTEREST ........................................................................................................................................ 16 PRIVACY ................................................................................................................................................................ 16 FREEDOM OF INFORMATION ............................................................................................................................... 17 TAXATION ............................................................................................................................................................. 17 COMPLAINTS MECHANISM .................................................................................................................................. 17 CONTACT DETAILS ................................................................................................................................................ 18 3 of 18 INTRODUCTION The Safer Streets Programme implements the Government’s $50 million commitment to deliver effective solutions to local areas experiencing problems with criminal or anti-social behaviour through a grants programme focused on improving community safety through crime prevention. The programme will deliver local initiatives in areas identified as having a crime or anti-social behaviour problem, to prevent, deter and detect crime. The Safer Streets Programme is being conducted as a crime prevention measure under section 298 of the Proceeds of Crime Act 2002 (POCA). GRANT PROGRAMME OBJECTIVES AND KEY PRINCIPLES The Safer Streets Programme aims to enhance community safety and security, both in real terms by reducing street crime, violence and antisocial behaviour and through increased perception of safety in the community. This will reduce fear of crime and increase feelings of safety in the Australian community and contribute to greater community resilience. The Safer Streets Programme provides non-recurrent funding for one-off, time-limited crime prevention projects. Information about projects previously funded under the POCA is available at www.crimeprevention.gov.au. Round Two of the Safer Streets Programme will provide up to $29.4 million for projects that address the objectives of the programme.1 Under these guidelines funding will be made available for projects in one of two streams of funding. Stream 1 – Crime Prevention Through Environmental Design initiatives Funding is available under this stream for eligible organisations to fund projects to install security-related infrastructure or remove environmental characteristics, such as a lack of lighting or poor natural surveillance, that facilitate street crime in local retail, entertainment and commercial precincts or public parks that have been identified as experiencing problems with criminal or anti-social behaviour. This is primarily intended to be through the installation of security infrastructure such as CCTV or lighting, but could include other crime prevention through environmental design (CPTED) initiatives. Applications should demonstrate how the proposed project will support the overall security of the area and integrate with existing security infrastructure. Applications should also demonstrate how the ongoing costs of maintenance and operation of the infrastructure will be met beyond the period of grant funding. If this will not occur, then the application should demonstrate how value has been achieved. 1 The Safer Streets Programme funding will also be made available to support crime prevention initiatives of Neighbourhood Watch Australasia and Youth Off the Streets under separate guidelines. 4 of 18 CPTED seeks to reduce the opportunities for crime through the design and management of the built and landscaped environment. Strategies include modifying the built environment to create safer places that are less crime-prone or can make people feel safer. For example, incorporating design features in public spaces that encourage large numbers of users and provide greater natural surveillance, or incorporating additional lighting in public spaces so that they do not create places for potential offenders to hide. CPTED lessens the opportunity for crime by: maximising the risk to offenders (increasing the likelihood of detection, challenge and apprehension) maximising the effort required to commit crime (increasing the time, energy and resources required to commit crime) minimising the actual and perceived benefits of crime (removing, minimising or concealing crime attractors and rewards) minimising excuse making opportunities (removing conditions that encourage/facilitate rationalisation of inappropriate behaviour) The National Crime Prevention Framework provides further information about CPTED principles and is available at http://www.aic.gov.au/crime_community/crimeprevention/ncpf.html. Stream 2 – Developmental Crime Prevention initiatives by PCYC and Bluelight organisations Funding is available under this stream to fund Police and Citizen Youth Clubs (PCYC) and Bluelight organisations to provide multi-year and ideally, multi-site, developmental crime prevention or activity based youth engagement programmes for young people within the ages of 12-24 years who are at risk of engaging in criminal or anti-social activity. The National Crime Prevention Framework provides further information about developmental crime prevention principles and is available at http://www.aic.gov.au/crime_community/crimeprevention/ncpf.html. GRANT LIMITS AND FUNDING PERIOD Grant funding under this programme is: provided through a competitive funding round non-recurrent, and conditional upon all projects being completed by 30 June 2018. The number of grants awarded in each stream will depend upon the number of eligible applications that satisfactorily address the selection criteria and the amount of funding sought. There is a limit of one application per organisation. The final amount of any grant awarded will be at the discretion of the Minister after consideration of advice from the Attorney-General’s Department. The funding allocated to each stream is subject to the Minister’s discretion, allowing funds to be allocated in the most effective, efficient, economical and ethical way, based on the number and quality of applications received for each stream. 5 of 18 In the event of the programme being under-subscribed or having additional funding allocated to it, the department reserves the right to invite applications outside the funding round. Invited applications will need to be submitted using the Application kit, including application form and project plan, meet the programme objectives and will be assessed against the selection criteria. An invitation from the department to submit a proposal should not be taken as an assurance that funding will be provided. Organisations will need to secure alternative sources of funding if they wish projects to continue beyond the duration of the grant. ELIGIBILITY The eligibility criteria for each stream are listed below. Additional information which applies to all streams is at page 11 onwards. Stream 1 – Crime Prevention Through Environmental Design initiatives What organisations are eligible to apply? To be eligible for funding under stream 1, the applicant organisation must be either: a local government organisation or a not for profit organisation as defined by the Australian Taxation Office* that is also incorporated in Australia. Organisations may only submit one funding application. Organisations will not be eligible for funding if: they have not fulfilled previous departmental grant requirements including acquittal reports and evaluations, significant variations without approval or failure to deliver the requirements of the funding agreement in the last 5 years, or they have previously been defunded by State or Territory or Australian Government agencies for performance and/or integrity reasons in the last 5 years. *Please refer to https://www.ato.gov.au/Non-profit/Getting-started/Is-your-organisation-not-for-profit-/. A not-for-profit (NFP) organisation does not operate for the profit or gain of its individual members, whether these gains would have been direct or indirect. This applies both while the organisation is operating and when it winds up. An NFP organisation is not an organisation that hasn't made a profit. An NFP organisation can still make a profit, but this profit must be used to carry out its purposes and must not be distributed to owners, members or other private people. The Australian Taxation Office lists some of the following types of organisations as examples of NFP organisations: community service organisations professional and business associations, cultural and social societies. 6 of 18 What projects are eligible for funding? To be eligible for funding, projects must: deliver the priorities and objectives of the programme (refer page 3) and be delivered in a location which; o is either an entertainment, retail or commercial precinct, or a public park and o is a specific location which is identified as experiencing problems with criminal and/or anti-social behaviour, as demonstrated by supporting material** and be supported by material demonstrating that the proposed initiative will likely provide a beneficial impact on the crime or anti-social behaviour issue identified in that specific location** and be completed by 30 June 2018. **The preferred form of primary supporting material (which may be supplemented by additional material) is a letter from the local police which identifies that there is a crime or anti-social behaviour problem in the specific area and that the proposed initiative will likely have a beneficial impact on the identified problem. Inclusion of such a letter will improve an applicant’s score against assessment criteria one and two. Matters not eligible for funding Funding will not be provided for the following purposes: an organisation’s operation or running costs (however, such costs will be considered for the funding period if directly and exclusively associated with the proposed project) retrospective or deficit funding (that is, there will be no reimbursement of expenses incurred by an organisation prior to the funding agreement being executed, or meeting existing debts) ongoing programmes or services which cannot be funded with non-recurrent money projects that have already commenced under other funding arrangements or programmes (however, funding will be considered for a new direction or enhancement of an existing project) large-scale capital equipment and capital works, including the purchase or lease of land and/or purchase, construction or maintenance of buildings and vehicles (but assistance may be granted at the discretion of the Minister based on the size/capacity of the organisation and the size/impact of the project) any costs associated with the development of an application (for example, preparation of applications or the cost of a survey to establish the need for a project) maintenance of equipment or infrastructure contingency funds travel to conferences, fund raising or sponsorship 7 of 18 individual scholarships projects that provide protection or security for specific individuals or specific organisations, or activities that do not comply with Australian Government policy. What information must applications contain to be eligible? Applications must meet each of the following criteria in order to be eligible: be submitted on the official form provided on the website at www.crimeprevention.gov.au. complete all mandatory fields in the form with the specified information. Include an Australian Business Number or Australian Company Number. include a fully completed project plan on the template provided by the department, available at www.crimeprevention.gov.au. be lodged via the electronic lodgement facility on or before the closing date. Faxed, posted or emailed applications will not be accepted, unless electronic lodgement is not possible due to factors beyond the applicant’s control (in which case, alternative arrangements must be agreed with the department prior to the closing date). include supporting material from external sources to demonstrate the need for the project in the identified location(s). Examples of supporting material include: o a letter from the local police which must include their agreement that there is a crime or antisocial behaviour problem in the specific location in which the project will be delivered (this is the preferred form of primary supporting material and will be given and inclusion of such a letter will improve an application’s score against assessment criteria one and two). o crime statistics for the identified location/s (please note that these must be specific to the location of the proposed deliverables of the project). o letters or statements of support from the community or other organisations o photographs of criminal damage o police reports, and/or o media reports of crime or anti-social behaviour in the identified location(s). include supporting material from external sources to demonstrate that the project will be likely to have a beneficial impact in the identified problem. Examples of supporting material include: o a letter from the local police which includes their endorsement of the specifics of the project as being likely to provide beneficial impact on the identified problem (this is the preferred form of primary supporting material and will be given and inclusion of such a letter will improve an application’s score against assessment criteria one and two). o letters or statements of support from the community or other organisations o published studies which supports that your proposed activity is established good practice in crime prevention, and/or o evaluations from previous similar initiatives. include map(s) which: 8 of 18 o demonstrate that the project targets a retail, entertainment or commercial precinct or public park, and o Identifies the exact location(s) of the proposed project deliverables. include at least one quotation for any infrastructure or equipment, CCTV systems, lighting and other CPTED initiatives and major subcontractors. o For any items which have an individual value of over $50,000, more than one quote must be provided to demonstrate that the expenditure represents value for money. include attestation that the applicant organisation will operate any security-related infrastructure in accordance with all relevant statutes, regulations, by-laws and requirements of any applicable Commonwealth, state, territory or local authority, including those relating to privacy. unless the applicant organisation is a local government authority, include attestation that the applicant organisation is a Not For Profit Organisation as defined by the Australian Taxation Office. Additional information which applies to all streams is at page 11 onwards. Stream 2 – Developmental Crime Prevention initiatives by PCYC and Bluelight organisations What organisations are eligible to apply? To be eligible for funding, the applicant organisation must be a state or territory: PCYC and/or Bluelight organisation. Applications from individual PCYC or Bluelight branches are not eligible. Organisations may only submit one funding application. Organisations will not be eligible for funding if: they have not fulfilled previous departmental grant requirements including acquittal reports and evaluations, significant variations without approval or failure to deliver the requirements of the funding agreement in the last 5 years, or they have previously been defunded by State or Territory or Australian Government agencies for performance and/or integrity reasons in the last 5 years. 9 of 18 What projects are eligible for funding? To be eligible for funding, projects must: deliver the priorities and objectives of the programme through multi-year developmental crime prevention or activity based youth engagement programme for young people within the ages 12-24 years (refer page 4), and be completed by 30 June 2018. Matters not eligible for funding Funding will not be provided for the following purposes: an organisation’s operation or running costs (however, such costs will be considered for the funding period if directly and exclusively associated with the proposed project) retrospective or deficit funding (that is, there will be no reimbursement of expenses incurred by an organisation prior to the funding agreement being executed, or meeting existing debts) ongoing programmes or services which cannot be funded with non-recurrent money projects that have already commenced under other funding arrangements or programmes (however, funding will be considered for a new direction or enhancement of an existing project) large-scale capital equipment and capital works, including the purchase or lease of land and/or purchase, construction or maintenance of buildings and vehicles (but assistance may be granted at the discretion of the Minister based on the size/capacity of the organisation and the size/impact of the project) any costs associated with the development of an application (for example, preparation of applications or the cost of a survey to establish the need for a project) maintenance of equipment or infrastructure contingency funds travel to conferences, fund raising or sponsorship individual scholarships projects previously defunded by State or Territory or Australian Government agencies for performance and/or integrity reasons, or activities that do not comply with Australian Government policy. What information must applications contain to be eligible? To be eligible for funding, projects must meet each of the following criteria in order to be eligible: be submitted on the official form provided on the website at www.crimeprevention.gov.au. complete all mandatory fields with the information specified in the form include a fully completed project plan on the template provided by the department, available at www.crimeprevention.gov.au. 10 of 18 be lodged via the electronic lodgement facility on or before the closing date. Faxed, posted or emailed applications will not be accepted, unless electronic lodgement is not possible due to factors beyond the applicant’s control (in which case, alternative arrangements must be agreed with the department prior to the closing date). include supporting material from external sources to demonstrate the need for the project. Examples of supporting material include: o a letter from the relevant state or territory police which must confirm that there is an issue with youth crime and/or anti-social behaviour and the project addresses the need (this is the preferred form of primary supporting material and will be given and inclusion of such a letter will improve an application’s score against assessment criteria one and two). o crime statistics for the identified problem (please note that these must be specific to youth) o letters or statements from the community o police reports, and/or o media reports of crime or anti-social behaviour involving young people. include supporting material from external sources to demonstrate that the project will be likely to have a beneficial impact on the in the identified problem. Examples of supporting material include: o a letter from the state or territory police which includes their endorsement of the specifics of the project as being likely to provide beneficial impact on the identified problem (this is the preferred form of primary supporting material and will be given and inclusion of such a letter will improve an application’s score against assessment criteria one and two). o letters or statements from the community o published studies which supports that your proposed activity is established good practice in crime prevention, and/or o evaluations from previous similar initiatives. include at least one quotation for any equipment or major subcontractors. o For any items which have an individual value of over $50,000 more than one quote must be provided to demonstrate that the expenditure represents value for money. Additional information which applies to all streams is at page 11 onwards. 11 of 18 CLOSING DATE FOR APPLICATIONS The closing date for applications is 2.00pm (Australian Daylight Saving Time) on 2 March 2016. Early submission of applications is encouraged. All completed applications for grants must be lodged through the department’s online application process. Applications will be registered on lodgement and applicants will be provided with a receipt number, which should be used in all future correspondence with the department about the application. Late or incomplete applications will not be assessed If technical difficulties are being experienced, alternative arrangements must be agreed with the department prior to the closing date. APPLICATION AND ASSESSMENT PROCESS Where is information on applying available? Application kits, including project plans, frequently asked questions and other information on the Safer Streets Programme are available at www.crimeprevention.gov.au. Alternatively, you can call (02) 6141 2711 or email [email protected] to request your kit. Can the department assist me to apply? The department is not able to assist organisations with the cost of applying for grants. Applicants are responsible for all the costs of preparing and lodging their application and for the costs of answering the department’s requests for clarification. The department is able to provide limited telephone or email assistance to applicants with queries about completing the application form. For probity reasons, the department will not be able to provide specific advice on how to write your proposal. What happens once the department receives my application? The department will undertake an initial review of all applications received to confirm they comply with the eligibility requirements of the programme. Eligible applications will then be assessed against the assessment criteria by a departmental assessment team. Ineligible applications will not be assessed against the assessment criteria or considered for funding. The department may contact applicants for clarification of information contained within the original application. However, no new information from applicants will be considered by the department if provided after the closing date. Applicants should ensure applications and supporting documentation contain sufficient information, including supporting material such as statistics, where applicable, to demonstrate that the proposal satisfies the selection criteria. 12 of 18 Can I vary my application once I have applied? Applications should represent the final project proposal. The department will not consider changes to project scope after applications have been submitted. However, the department may recommend, and the Minister may award, funding below the total requested amount for a component or components of a proposed project. The department will take into account the project’s merits against the assessment criteria when making its recommendations to the Minister, who will make the final decision regarding successful applications. The Minister may, at his discretion, decide upon an offer that is not recommended by the department. Before approving any grants, the Minister must be satisfied that the proposal is an efficient, effective, economical and ethical use of public money and that it is in accordance with government policy outcomes. The Minister may request modifications to any project proposal as part of the conditions for funding. What happens once the Minister decides on my application? Successful applicants will normally be announced by the Minister and will be notified in writing. Unsuccessful applicants will be notified in writing. Feedback will be available on request. If your organisation is successful in receiving an offer of funding, the department will negotiate a Funding Agreement with you based on your project proposal and the amount of funding awarded. The Funding Agreement will set out the terms and conditions under which the funding is to be provided. Funding will be subject to the department’s assessment of financial viability. Successful organisations may be required to provide additional documents to support this assessment which will occur prior to the execution of the funding agreement. Successful organisations will be listed on the departmental website, www.crimeprevention.gov.au, and listed in the department’s grants register. SELECTION CRITERIA The assessment of proposals will be based on the following selection criteria and include the weighted outcome of assessment scores: Eligibility criteria Assessment standard Eligibility Criteria Pass/Fail Eligibility of the applicant organisation Pass/Fail Eligibility of the proposed project Pass/Fail Eligibility of the application Applications that do not pass all of the eligibility criteria will not be further assessed or considered for funding. 13 of 18 Assessment criteria Criterion Number Weighting Assessment Criterion 1 30% Demonstrated need for the proposed activity. 2 30% Anticipated benefits of the proposed activity (as they relate to the programme objectives). 3 20% Overall value for money of the proposed activity. 4 15% Capacity of the applicant organisation to successfully manage the proposed activity and to administer grant funds, including the capacity to manage the risks associated with the proposed activity. 5 5% Capacity of the applicant organisation to measure the impact and success of the proposed activity. Applications will receive a score between 1 and 10 against each selection criterion. Score descriptors will be applied as follows: 10 9 8 7 6 5 4 3 2 1 Exceptional Outstanding Excellent Very Good Good Satisfactory Marginal Poor Very Poor Extremely Poor A minimum threshold (un-weighted) score of 5 (Satisfactory) will be applied to criteria 1 to 4. Applications that score below 5 for any of those criteria will not be recommended for funding. MANAGING THE PROJECT The Funding Agreement is an enforceable agreement between your organisation and the department, acting on behalf of the Australian Government. It will outline the terms, conditions and obligations of funding, service delivery, accountability and reporting requirements for both the department and your organisation. The Funding Agreement is a legally enforceable document that sets out the terms and conditions of funding, including: a description of the project reporting requirements milestones in the progress of the project a schedule for payment of grant instalments (including consideration of GST) 14 of 18 Note: the final grant instalment payment will not be made until the project has been completed and all reporting obligations fulfilled agreed project outputs and performance measures, and requirements for acquittal of the grant and project. A binding agreement does not exist until a Funding Agreement has been signed by both parties. Organisations must not make financial commitments in expectation of receiving funding until the Funding Agreement has been executed and will not be reimbursed for such commitments if they are made. Any variation to the funding agreement, once executed, must be agreed by both parties in writing. Grant recipients must provide regular reports on their progress against the achievement of agreed milestones. The requirement to acquit expenditure will also be covered in these reports. The timing of reports will be negotiated as part of the Funding Agreement and will be directly linked to the agreed milestones. Where progress payments are linked to the achievement of specific activities, these payments will only be made after the relevant progress report is accepted and it is agreed that the requirements for payment stated in the Funding Agreement have been met, including appropriate expenditure of previous payments. Grant recipients are required to provide the Government with financial acquittals that demonstrate that they have spent the Australian Government funding for the agreed purposes. Grant recipients will be required to maintain adequate insurance for the duration of the project and provide the Commonwealth with evidence of their insurance, if requested. Grant recipients must comply with all relevant statutes, regulations, by-laws and requirements of any Commonwealth, state, territory or local authority. For example, if a grant recipient is required to work with youth under 18, staff must apply for, and have approved, a Working With Children check from its respective state or territory. When the project has been completed, recipients must provide: a final report to demonstrate that they have achieved all the agreed milestones a project evaluation based on the benefits anticipated in the project proposal, and a financial acquittal of Commonwealth funding and any other funding as set out in the Funding Agreement. Once the department accepts these reports, the final grant payment, covering project expenditure up to the limit of the approved grant amount, will be made. The department will use either the whole-of-government low-risk funding agreement developed by the Department of Finance or the department’s long-form funding agreement. The choice of agreement will be determined in accordance with the department’s grant management policy based on the funding amount awarded and the project risk assessed during the application assessment process, with the preference being for using the low-risk funding agreement where appropriate. Copies of the two funding agreement templates are available at www.crimeprevention.gov.au. 15 of 18 Grant recipients may be required to participate in a programme evaluation at the conclusion of the programme. CONFLICT OF INTEREST Applications must declare any real or perceived conflict of interests in the application form. Where the department establishes that a conflict of interest exists, the department may decide not to consider the application. If there is the possibility of a perceived conflict of interest, applicants should include a statement addressing this and demonstrate why a conflict of interest will not result from the award of funding for the project, or how the conflict will be managed. All employees of the department have a responsibility to consider whether their actions or decisions could give rise to a conflict of interest and are bound by the department’s Conflict of Interest Policy. All employees of the department will identify and disclose any conflict of interest as soon as possible after the conflict becomes apparent. Departmental officers cannot be used as referees. PRIVACY If you are awarded a Safer Streets Programme grant, under the terms of the Funding Agreement you will be obliged to meet the requirements of the Australian Privacy Principles contained in the Commonwealth Privacy Act 1988. These principles cover the collection, storage, use and disclosure of personal information. Under these principles, you should ensure that any personal information you may collect and hold is accurate, relevant to the purpose for which it was collected, up to date and not misleading. In most cases, personal information should not be used or disclosed to another person, body of agency without the individual’s consent. Individuals have the right to access their personal information and to complain if they think their personal information has been mishandled. Successful applicants must also comply with relevant state and territory privacy legislation. Applicants should pay close attention to privacy legislation when developing project proposals. Personal information, such as names and telephone numbers, collected in the application form will be used for the purpose of contacting an applicant in relation to an application, for vendor creation, and to pre-populate the Funding Agreement should the applicant be awarded funding. Information about the Privacy Act is available at www.oaic.gov.au. You should pay close attention to these principles in developing your project proposal. For example, if you are presenting case studies or evaluation data, personal information should be de-identified. Personal information about service participants should not be included without their explicit, informed and written consent. 16 of 18 FREEDOM OF INFORMATION All documents in the possession of the department, including those relating to this programme, are subject to the Freedom of Information Act 1982. Information about freedom of information is available at www.oaic.gov.au. TAXATION Other than the clauses in the funding agreement relating to taxes, duties and government charges, the department does not provide advice on GST matters. All applicants are advised to seek advice from a qualified professional or the Australian Taxation Office (www.ato.gov.au). Grant payments will be exclusive of GST unless otherwise indicated. Payments to states, territories and local government do not attract GST. Applicants should be aware that the department will report details of all grant payments to the Australian Taxation Office. COMPLAINTS MECHANISM The department regards complaints as a way of both assessing and improving our performance. The department will endeavour, where possible, to ensure that complaints are resolved promptly, fairly, confidentially and satisfactorily and that our procedures are improved as a result. Complaints regarding an application under the Safer Streets Programme should first be made in writing to: Assistant Secretary Crime Prevention and Federal Offenders Branch Attorney-General’s Department Robert Garran Offices 3-5 National Circuit BARTON ACT 2600 If you believe that the matter has not been resolved satisfactorily, you can direct your complaint to the department’s Compliments and Complaints Officer: Telephone: Email: (02) 6141 2525 [email protected] or by mail: Compliments and Complaints Officer Attorney-General’s Department Robert Garran Offices 3-5 National Circuit BARTON ACT 2600 All complaints referred to the department will be fully investigated and the complainant should receive a written response within 28 calendar days. 17 of 18 Where a complainant is dissatisfied with the way the complaint has been handled by the department, they can seek further review and investigation by the Commonwealth Ombudsman. Telephone: Website: 1300 362 072 (toll free) www.ombudsman.gov.au CONTACT DETAILS For further information, please contact: Crime Prevention Section Criminal Justice Division Attorney-General’s Department 3-5 National Circuit BARTON ACT 2600 Telephone: (02) 6141 2711 Email: [email protected] Web: www.crimeprevention.gov.au 18 of 18
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