Purpose
• The purpose of this webinar is to help producers
prepare for the 2018 HCSC/HISC Producer Training
& Certification Program by reviewing milestone dates,
changes and requirements.
• This webinar does NOT replace the 2018 HCSC/HISC
Producer Training & Certification process required
by CMS.
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Agenda
• Milestone Dates
• Accessing Training
• Courses, Exams and Forms
• To Do List
• Communications
• Continuing Education Credits
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Milestone Dates
• June 16
2017 AHIP Curriculum will close
(AHIP site will be down until Monday 6/19 at 8AM)
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June 19
2018 AHIP Curriculum launch
June 27- July 4
HCSC CMP site will be down
July 5
2018 HCSC Curriculum launch (tentative)
October 1
2018 Marketing Period begins
October 15
2018 Annual Enrollment Period begins
December 7
2018 Annual Enrollment Period ends
December 24
Renewal Certification Deadline for Sub Agents
December 31
Renewal Certification Deadline for
Individual Producers & Agencies
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Milestone Dates
2017 Training Note:
• The 2017 AHIP curriculum will not be available after June 16, 2017
at 11:59 p.m. CT. Producers whom wish to complete the 2017
MAPD/PDP curriculum may instead take the 2018 AHIP curriculum
along with the 2017 HCSC curriculum. Both curricula will be
accessed via the HCSC/CMP website.
• The 2017 curriculum will remain on existing users to do lists but will
only be available per request for newly on boarded producers. To
request the curriculum assignment, please send an email to
[email protected].
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2018 Business Renewal Deadline
December 24, 2017 at 11:59 p.m.
December 31, 2017 at 11:59 p.m.
(Sub Agents)
(All Agents/Agencies)
In accordance with the guidelines established by the Centers
for Medicare & Medicaid Services (CMS), all producers
must be trained and certified annually in order to market,
sell and/or service and receive renewal commissions on MAPD
and PDP products sold subsequent to the 2008 plan year.
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2018 Business Renewal Deadline
Failure to complete the 2018 HCSC/HISC Producer
Training & Certification requirements by the established
deadlines will result in:
• A producer’s book of business for Blue Cross MedicareRx and
Blue Cross Medicare Advantage policies (where applicable)
for CYs 2009 and forward being moved to a House Account
• A Book of Business moved to a House Account will NOT be
returned if certification occurs after December 31, 2017 deadline
or in a subsequent year
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More Milestone Dates
• 2018 Certification Closes (Renewal Deadline)
• December 31, 2017 at 11:59 pm
• 2018 Certification Reopens
• January 2, 2018
• Applicable for 2018 effective dates
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2018 Curriculum
All 2018 curriculum tasks will be on the AHIP/CMP
platform!
Part 1 – AHIP Curriculum on AHIP Platform
1. Medicare Basics
2. Rules and Regulations
3. Non-Discrimination Disclosure
4. General Compliance Attestation/ Fraud, Waste and Abuse course &exam
5. 2018 Final Exam
Part 2 – HCSC Curriculum on AHIP Platform
1.
2.
3.
4.
Sales Agent Requirements Course
MAPD/PDP Product Course and Exam
Producer or Agency Certification Form
Producer or Agency Amendment (applicable to individual producers and agencies)
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AHIP Operating System Compatibility
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Microsoft Windows
Apple OS X
Linux
Google Chrome
Mozilla Firefox
Internet Explorer 9, 10, & 11
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Login Access for AHIP
• Access Certification Links Via:
• Certification Launch Emails
• Provided on dates of launch
• 2018 MAPD/PDP Producer Certification Resource Page:
http://tinyurl.com/Producers2018
• Blue Access for Producers (BAP)
• Click on “Certify to Sell 2018 MAPD/PDP Products” link
Available July 5
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Technical Support
• AHIP Site Curriculum Technical Support
• 866.234.6909
• HCSC/CMP Site Curriculum Technical Support
(passwords, browser issues)
• 888.706.0583
• HCSC Commission and Certification Information
• 855.782.4272
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AHIP Fee Information
• HCSC has partnered with AHIP to provide a seamless training environment
for completing both parts of the annual Medicare training required by CMS;
use of the AHIP platform requires a fee.
• HCSC AHIP Fee: $125, a discount from the standard $175 rate.
• Producers must use one of the HCSC discounted links to receive the discount
• 2018 AHIP Curriculum Launch:
• Producers may use the designated HCSC/AHIP link on Monday, June 19,
2017 to receive the discount and access Part 1 (AHIP curriculum)
• 2018 HCSC Curriculum Launch:
• Producers may use the designated HCSC/CMP link on Wednesday July 5,
2017 to receive the discount and access both Part 1 (AHIP curriculum) and
Part 2 (HCSC curriculum).
• Both links and detailed AHIP curriculum completion transmittal steps will be
provided via the launch emails and will be available on Blue Access for
Producers (BAP).
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AHIP and HCSC/CMP Exams
• HCSC/CMP : Passing score is 85% on all exams,
per CMS guidelines
• 3 attempts per exam
• AHIP: Passing score is 90% on all exams, per AHIP/CMS
guidelines
• 3 attempts per exam, but a user may repurchase the AHIP
curriculum an unlimited amount of times to achieve a passing
score
• This rule only applies to the AHIP portion of the curriculum
• No lock-out period
• Can re-take exam immediately after a failed attempt via AHIP and
HCSC exams
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AHIP and HCSC/CMP Exams
• Answer all exam questions
• The exam cannot be submitted unless all questions are
answered and the ‘SUBMIT’ button has been selected
• If a user stops in the middle of an exam, if there is
inactivity for 2 hours or exits the program, the exam will not
count as long as the ‘SUBMIT’ button was not selected
• Unlike the courses, the exam will start from the beginning
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Certification Form
After HCSC courses and exams
• Attest to various questions
• Requires Producer/Agency first and last name and 10-digit
producer/agency NPN #
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Amendment – If Applicable
• Not applicable to all users
• Individual and Agency Principal users only
• After courses, exams and certification form
• Confirms the contract between HCSC/HISC and
producer or agency
• Includes Compensation
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Completion of 2018 Curriculum
• Producers are only deemed certified once they
receive the certificate of completion via the
HCSC/CMP site and a completion email.
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Certificate of Completion
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New Users – Create Your Account
• On your first logon attempt, you must Create a New Account
• Use your 10 digit National Producer Number (including leading zeros)
to initiate your account
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Current Users
• Log in using your previously created credentials
• User ID: 10 digit National Producer Number (including leading
•
zeroes)
Password: Previously created password
• Should you forget your password, please use the “Forgot your Password,”
field below and you will receive an email to reset.
Step 1:
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2018 HCSC/CMP To Do List
• The producer will be presented with their applicable curriculum.
Step 2:
Really fuzzy; is a new
screen grab available?
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HCSC/CMP Link Instructions
Step 3 -
Transfer AHIP curriculum completion to the CMP site: Producers will be asked to confirm they
want to leave the HCSC page and go to the AHIP page
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HCSC/CMP Link Instructions
Step 4 –Once they complete the AHIP curriculum, they will transfer their credits to HCSC
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HCSC/CMP Link Instructions
Step 5 –
Once they transfer their credits to HCSC, they will click on the button
“Return to HCSC” in the upper right corner of the screen, to return to the HCSC
page.
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HCSC/CMP Link Instructions
• Step 6 –
Once the producer returns to the HCSC page they will complete their remaining
tasks in order. Each task will unlock upon completion.
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2018 Individual Producer
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2018 AHIP Curriculum
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Medicare Amendment
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2018 Sub Agent
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2018 AHIP Curriculum
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
Note: Sub Agents are not
deemed certified until the Agency
Principal completes the agency
certification requirements
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Agency Curriculum:
Non-Selling / Selling Principals (Both)
• Note: The HCSC Agency curriculum will only be available upon
completion of the agency principal’s subproducer curriculum.
The agency principal will receive an agency execution notification
prompting the need to complete the agency tasks.
• Sub Agent Curriculum
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2018 AHIP Curriculum
Sales Agent Requirements
MAPD/PDP Product course
MAPD/PDP Product exam
Certification Form
• Agency Curriculum
• Certification Form
• Medicare Amendment
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Certification Resource Page
For your convenience, we’ve created an online resource
page that will serve as your single source and guide to
certification training throughout the remainder of the
certification calendar year. Here you can find:
• The most up-to-date certification news
• Information about your login instructions
• Transferring your AHIP credits to HCSC
• Useful links
http://tinyurl.com/Producers2018
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Certification Resource Page
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Notification of Certification Completion
• Message
• Confirms completion of all 2018 HCSC/HISC
Producer Training & Certification Requirements
• Includes link to supply portal
• How
• Via email
• When
Keep copy
for records
• Emailed approximately 1-7 business days
after certification completion
• Who
• Individual Producers
• Sub Agents
• Agency Principal (only after completing their requirements)
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Notice of Certification Incompletion
• Message
• States there are outstanding items for 2018 HCSC/HISC
Producer Training & Certification Requirements
• One task on the to-do list must be completed to
alert a notice of certification incompletion
• How
• Via email
• When
• Approximately 7 days after user begins 2018 HCSC/HISC
Producer Training & Certification Program
• Who
• Individual Producers
• Sub Agents
• Agencies
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Continuing Education Credits
•
During AHIP curriculum registration, producers will have the option to request the
filing of applicable state CE credits for completing the
AHIP portion of the certification process.
•
Should you opt to receive CE credits for completing the AHIP portion of the training, the
applicable fees must be paid at the individual producer level by credit card.
Note: Should producers complete their 2018 AHIP curriculum prior to the state approval
of CE credits, the agent will be required to retake the Final Exam task only. The
agent can review course materials once more prior to completing the exam and they will
not be assessed the AHIP $125 fee again only the CE credit fees.
State
Illinois
Montana
CE Hours
Fee
6
$30
pending
New Mexico
6
$30
Oklahoma
6
$30
Texas
8
$30
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Additional Information
SM
Service Mark of the Blue Cross and Blue Shield Association, an Association of Independent
Blue Cross and Blue Shield Plans
®
Registered Service Marks of the Blue Cross and Blue Shield Association, an Association of Independent
Blue Cross and Blue Shield Plans
Blue Cross MedicareRx is a prescription drug plan provided by HCSC Insurance Services Company (HISC),
an independent licensee of the Blue Cross and Blue Shield Association. A Medicare-approved Part D sponsor.
Blue Cross Medicare Advantage HMO and HMO POS plans in Illinois and New Mexico and PPO plans in
Montana, New Mexico and Oklahoma are provided by Health Care Service Corporation, a Mutual Legal Reserve
Company (HCSC). Blue Cross Medicare Advantage Dual Care is an HMO Special Needs Plan provided by
HCSC. Blue Cross Medicare Advantage PPO plans in Texas are provided by HCSC Insurance Services
Company (HISC). Blue Cross Medicare Advantage HMO and HMO POS plans in Oklahoma are provided by
GHS Health Maintenance Organization, Inc. d/b/a BlueLincs HMO (BlueLincs). HCSC, HISC, and BlueLincs
are independent licensees of the Blue Cross and Blue Shield Association. HISC and BlueLincs are Medicare
Advantage organizations with a Medicare contract. HCSC is a Medicare Advantage organization with a Medicare
contract and a contract with the New Mexico Medicaid program.
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