Data has been suppressed due
to small base size
FE Choices Learner Satisfaction Survey 2012/13
Indicative Results
RAVENSBOURNE LIMITED
July 2013
Introduction

This report shows your organisation’s indicative results for the
FE Choices Learner Satisfaction Survey 2012/13 which took place
between November 2012 and May 2013.

We can only supply indicative results until we have return 10 of the
2012/13 ILR which we use to check your final population during the
survey period. After this, we complete our analysis and carry out
quality assurance checks to generate the overall measure.

The data presented in the slides is un-weighted for age, gender and
highest level of learning. The final FE Choices Learner Satisfaction
2012/13 scores may be different.

These results are for your information only and should not be
published outside your organisation.
2
Profile of respondents

We received a total of 226 valid responses for your organisation
(226 online, 0 paper).

The table on the following slide shows the profile of learners who
responded to the survey.

Where percentages do not sum to 100% this is due to rounding.
3
Profile of respondents
 The ‘base size’ is the total number of learners answering each
question.
 Where the sub group base size is less than 10 these results should be
treated with caution due to the small number of learners responding. If
less than 3 learners responded within the sub group then the result is
not shown; this is to ensure the confidentiality of the learners who
responded to the survey.
 Guidance to accompany these slides (FE Choices Learner Satisfaction
Survey 2012/13, Indicative Results) is available on the Provider
Extranet.
4
Profile of respondents
Highest level of
learning
Base size
Gender
Base size
Age
Base size
Entry level
4
Male
73
16-18
94
Level 1
1
Female
135
19+
114
Level 2
1
Unknown
18
Unknown
18
Level 3 and above
202
Unknown
18
5
Overview of responses
Please rate each of the following... (0=very bad, 10=very good)
0-4
5-7
8-10
Q1. How good or bad was the information you were given when
you were choosing your course?
Does not apply
45%
Q2. How good or bad was the help staff gave you in the first few
weeks?
7%
Q3. How good or bad is the teaching on your course?
9%
35%
50%
7.4
48%
7.2
74%
8.3
Q5. How good or bad is the advice you have been given about
what you can do after this course?
8%
40%
50%
Q6. How good or bad is the support you get on this course?
7%
42%
51%
Q7. How good or bad are the college/provider staff at listening to
the views of learners?
8%
41%
49%
Q8. How good or bad is the college/provider at acting on the views
of learners?
8%
Q9. Overall, how good or bad do you think the college/provider is? 6%
7.4
58%
42%
22%
Q4. How good or bad is the respect staff show to you?
MEAN
SCORE
52%
33%
38%
62%
2%
7.3
7.4
2%
7.3
2%
6.9
7.7
6
Detailed analysis
Q1 How good or bad was the information you were given when you were
choosing your course? 0=very bad,10=very good
0-4
5-7
8-10
Does not apply
45%
Mean score
50%
7.4
Gender, Age and Level
7.3
7.7
7.3
8.8
0-4
5-7
42%
8-10
47%
37%
53%
Does not apply
100%
58%
47%
57%
46%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
7.5
Data has been suppressed due
to small base size
7.8
Data has been suppressed due
to small base size
Mean score:
46%
50%
7
Detailed analysis
Q2 How good or bad was the help staff gave you in the first few weeks?
0=very bad,10=very good
0-4
5-7
7%
8-10
Does not apply
35%
Mean score
58%
7.4
Gender, Age and Level
7.3
7.8
9%
36%
8-10
25%
24%
27%
6.8
10%
0-4
5-7
7.1
40%
Does not apply
75%
71%
68%
55%
50%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
7.5
Data has been suppressed due
to small base size
7.8
Data has been suppressed due
to small base size
Mean score:
6%
34%
60%
8
Detailed analysis
Q3 How good or bad is the teaching on your course?
0=very bad,10=very good
0-4
5-7
9%
8-10
Does not apply
42%
Mean score
48%
7.2
Gender, Age and Level
0-4
5-7
6.9
7.5
7.0
12%
5%
12%
5.5
25%
29%
36%
8-10
45%
47%
Does not apply
50%
67%
59%
41%
43%
25%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
7.3
Data has been suppressed due
to small base size
7.8
Data has been suppressed due
to small base size
Mean score:
8%
41%
51%
9
Detailed analysis
Q4 How good or bad is the respect staff show to you?
0=very bad,10=very good
0-4
5-7
8-10
22%
Does not apply
Mean score
74%
8.3
Gender, Age and Level
8.1
11%
5%
25%
5-7
8.6
8.2
6.5
5%
20%
20%
25%
75%
75%
8-10
Does not apply
88%
70%
78%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
8.4
Data has been suppressed due
to small base size
0-4
8.8
Data has been suppressed due
to small base size
Mean score:
21%
76%
10
Detailed analysis
Q5 How good or bad is the advice you have been given about what you
can do after this course? 0=very bad,10=very good
0-4
5-7
8%
8-10
Does not apply
40%
Mean score
50%
7.3
Gender, Age and Level
7.2
7.3
7.4
5%
8%
7%
7%
0-4
7.8
25%
5-7
8-10
38%
41%
38%
41%
Does not apply
75%
53%
50%
52%
50%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
7.4
Data has been suppressed due
to small base size
7.6
Data has been suppressed due
to small base size
Mean score:
7%
40%
51%
11
Detailed analysis
Q6 How good or bad is the support you get on this course?
0=very bad,10=very good
0-4
5-7
7%
8-10
Does not apply
42%
Mean score
51%
7.4
Gender, Age and Level
7.2
7.8
7.2
8%
5%
5%
0-4
5-7
6.3
25%
37%
8-10
36%
48%
46%
Does not apply
25%
63%
59%
46%
46%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
50%
7.5
Data has been suppressed due
to small base size
7.9
Data has been suppressed due
to small base size
Mean score:
44%
52%
12
Detailed analysis
Q7 How good or bad are the college/provider staff at listening to the
views of learners? 0=very bad,10=very good
0-4
5-7
8%
8-10
Does not apply
41%
Mean score
49%
7.3
Gender, Age and Level
7.2
10%
0-4
7.0
6.0
11%
25%
5-7
8-10
7.7
37%
40%
41%
43%
Does not apply
51%
57%
50%
44%
25%
50%
7.4
Data has been suppressed due
to small base size
7.6
Data has been suppressed due
to small base size
Mean score:
6%
41%
50%
5%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
13
Detailed analysis
Q8 How good or bad is the college/provider at acting on the views of
learners? 0=very bad,10=very good
0-4
5-7
8%
8-10
Does not apply
52%
Mean score
38%
6.9
Gender, Age and Level
6.7
7.2
6.0
10%
10%
0-4
6.7
25%
5-7
8-10
51%
48%
51%
Does not apply
54%
75%
41%
47%
39%
34%
7.0
Data has been suppressed due
to small base size
7.4
Data has been suppressed due
to small base size
Mean score:
6%
51%
40%
7%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
14
Detailed analysis
Q9 Overall, how good or bad do you think the college/provider is?
0=very bad,10=very good
0-4
5-7
6%
8-10
Does not apply
33%
Mean score
62%
7.7
Gender, Age and Level
7.6
8.1
7%
7.5
8%
0-4
5-7
29%
25%
28%
33%
8-10
6.8
35%
Does not apply
70%
59%
75%
70%
57%
FE Choices Learner Satisfaction Survey 2012/13. Total base size for this question: 226.
7.8
Data has been suppressed due
to small base size
8.2
Data has been suppressed due
to small base size
Mean score:
33%
63%
15
UKPRN: 10005389