POSITION DESCRIPTION – TEAM MEMBER
Position Title
Volunteer Donated Product
Coordinator
Department
Location
Villiers Street, North Melbourne
Direct/Indirect Reports
Reports to
Bianca Wendt
Date Revised
Retail
14th January, 2012
 Position Level Descriptor
An individual at the Team Member level is accountable for their own performance and contributes to team
performance. People at the Team Member level do not have any people reporting to them on a day to day
basis
 Position Summary
The Volunteer Donated Product Coordinator will combine their enthusiasm and passion for Red Cross with
their networking skills and initiative to engage with the community and local/national retail businesses to
secure quality product donations for Australian Red Cross retail stores. The Volunteer Donated Product
Coordinator will work with the National Junior Buyer to generate fresh, new, innovative and creative
approaches to secure product donations from the public.
 Position Responsibilities
Key Responsibilities
 To obtain quality product donations from a variety of sources with a focus on identified key product
categories
 Utilising existing relationships with retailers and the community to secure product donations whilst
continuing to network with new businesses to build of donation levels
 To maintain relationships existing donors to ensure ongoing stock donations
 Maintain accurate records of all stock acquired and assist the National Junior Buyer when required with
reporting, using these records
 In consultation with the National Junior Buyer and team, continually identify and implement strategies to
improve and expand on total amount of product donations acquired using innovative and creative
approaches
 Working in collaboration with the National Junior Buyer and team to continually assess and review
existing materials and identify opportunities to streamline and improve tools
 Either working in a team or autonomously, execute donation procurement campaigns in designated
regions across Melbourne
 Represent Red Cross in a professional manner at all times
 Position Selection Criteria
Technical Competencies
 Interpersonal and customer service skills and proven ability to build strong rapport and engage effectively
with a diverse range of people.
 Creativity, enthusiasm, passion and a flair for sales and networking
Position description
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
www.redcross.org.au
page 1 of 3
 Ability to self manage and use initiative and a track record for delivering outcomes within agreed
timeframes
 Ideal but not essential, experience in a Fundraising/Events Management role of a not-for-profit or
education sector organisation
 Proven developed organisational and time management skills
 Excellent records management
 Basic proficiency in MS Office or similar software and experience using databases
 Ability to work autonomously or within a team to deliver results
Qualifications/Licenses
 A Victorian or Australian license and/or mode of reliable transport
 A Victorian Police check is a mandatory requirement for this role
Behavioural Capabilities
 ACHIEVE | Change, Adapt and Innovate | Improves processes or programs through demonstrating
flexibility and innovation
Accepts new ideas and change initiatives | Works to support the implementation of change locally |
Understands how change impacts open role and adjusts activity accordingly | Adjusts to change positively
| adapts work style to suit change circumstances
 ACHIEVE | Drive Results | Takes responsibility for achieving results and maintains effective work
behaviours under pressure
Applies knowledge and skills to achieve results | Operates objectively and calmly to achieve outcomes |
Pursues goals with tenacity
 LEAD | Manage Performance | Sets clear goals and expectations and is accountable for outcomes
and behaviour
Demonstrates a clear understanding of own role and the performance standards expected | Sets high
personal standards | Sets clearly defined objectives for own role
 LEAD | Coach and Develop | Provides coaching and development opportunities to build capacity
Recognise good performance and strengths within the team | Provides and accepts constructive
feedback | Enjoys sharing skills and encouraging others to learn
 COLLABORATE | Teamwork and Collaboration | Works with others to achieve shared goals
Collaborates with team members to achieve shared outcomes | Actively participates in team decision
making | Contributes to team outcomes | Demonstrates an understanding of the links between personal
goals, team goals and organisational goals | Consistently participates in team building activities |
Demonstrates effective team behaviours such as respect, integrity, honesty, trust and support
 General
Conditions
All Red Cross staff and volunteers are required to:
 Adhere to the 7 fundamental principles of Red Cross:
Humanity | Impartiality | Neutrality | Independence | Voluntary Service | Unity | Universality
 Act at all times in accordance with the Code of Conduct
 Comply with the Work Health and Safety management system
 Undertake a police check prior to commencement and every 3 years thereafter
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
page 2 of 3
 Support a child safe organisation by undertaking screening for suitability to work with children, youth and
vulnerable people and to comply with relevant state/territory legislative requirements
 Assist the organisation on occasion, in times of national, state or local emergencies or major disasters
Position description
Australian Red Cross
Template authorised by: Janice Murphy, National Recruitment Manager
Date: July 2011
page 3 of 3