Europe
It’s a single
112
in 27 Member States
Gary Machado (EENA)
EHMA, Brussels, March 2007
1-1-2
history
•
1991
– Council Decision 91/396/CEE
Common market, free movement of people, therefore access to
emergency services through a single number 112 all over the EU.
•
...1999
– Creation of EENA: promote knowledge and efficient use of the 112 by
gathering al the actors involved (industry, emergency services and civil
society)
•
...2007, 16 years after: reasons of a non-harmonized 112
– 112 TOP DOWN decision VS 911 BOTTOM UP decision
– 2 componants (Telecommunications & Civil Protection), 2 different
competences (European and national)
– no proactive policy on this issue from the Commission side, only some
MS’s(Finland, Sweden, Netherlands, Portugal, Luxemburg, Danemark and then
the last MS’s joining the EU + Spain, Belgium)
– no horizontal approach to deal with the “emergency telecommunications”
issue
EHMA, Brussels, March 2007
Emergency telecommunications
Authorities
Authorities
Specific networks
1-1-2
EHMA, Brussels, March 2007
Citizen
Alarm, TV
Radio, sirens
Grouped sms
Figures
CGALIES, 80-100 million
Emergency calls
40 million from gsm
3,5 million bad caller location
information
 loss of time
2,5 without caller location
information
 no help sent
DECO en 2003…in Portugal
1000 calls to the 112 evaluated
– 15% Spanish and Portuguese
– 20% French
– 29% English
Never get help at all
5 000 more lives
and
5 000 000 000€
could be saved every year in EU
Between 15% et 30% of emergency calls are not
handled appropriately or not at all
What about 2/3 of Europeans who
do not even know that 112 is available???
EHMA, Brussels, March 2007
Emergency telecommunications
•
•
•
Citizen – Authorities, no standards
Authorities – Authorities , no standards
Authorities – Citizen , no standards
– In 2002, Directive 22/2002 Universal Service (article 26)
– Consolidation, caller localisation (recommendation) and information of
the population on the existence and use of the 112
– > EENA decides to lobby the MS’s on “emergency
telecommunications issue”
– > complaints against MS’s for not transposing the article 26
on Dir 2002/22 (EC annonces in March 2007 European Court
of Justice for 7 MS’s)
– > complaint against the EC for mal administration on the 112
issue (condemned by European Ombudsman)
– > petition to the European Parliament (becomes a political
priority in February 2007)
EHMA, Brussels, March 2007
European Security and Safety Summit,
Brussels, 6th & 7th June 2007
…after two successful high-level conferences
•
•
•
Major event in partnership with the first edition for GOVSEC Europe
– Exhibition area (commercial - GOVSEC)
– Conférences (lobby - EENA) “European Security & Safety Summit”
Under the patronage of the EC (Commissioner Stavros Dimas)
In collaboration with NENA, E9-1-1 Institute, ETSI
Objectives
•
•
•
•
•
•
Technical feasability
Added value of all the applications on the 112 chain
Return of experience on specific projects with prof. users and industry
Funding opportunities
Evaluation of social and financial impacts with the enhancement of
emergency management (regulation)
Conclusions expressed by MEP’s
EHMA, Brussels, March 2007
Measuring socio-economic impacts of
intervention delays in emergencies (SEIDE)
• EENA about to start a European project with the
objectives:
– to assess the current socio-economic impacts of
intervention delays
– to evaluate the social, human and financial benefits
from a proper implementation of the regulation, also
through the use of ICT
More information: [email protected]
EHMA, Brussels, March 2007
Tomorrow
Challenge was
• To put the “emergency telecommunications” issue
into the political agenda
Objective will be
• To play a support role to the MEP’s who committed
to this issue by setting up a global agency for
emergency telecommunications
EHMA, Brussels, March 2007
Thank you very much
for your attention!
Please have a look at:
www.112petition.eu
&
Promote the initiative!
EHMA, Brussels, March 2007