INTRODUCTION TO
TELEWORK
www.ednes.org/wistcis
By Jean-Claude Marot
JC Consultants
[email protected]
THE TELEWORK
The teleworker carries on his activity :
• away from the site where the result of his work is expected,
• with the help of IT equipment and/or telecommunication
tools.
• with no physical possibility of direct supervision by the
principal of the execution of the work.
CONTENT OF THE SLIDES
• Basic configurations for teleworking
• The telework issues
• Number of teleworkers in Europe
• Introducing telework
BASIC CONFIGURATIONS
• Home-based teleworking
• Telecentre
• Mobile teleworking
• Networked teleworking
HOME BASED TELEWORK
Telework can be carried
out in the teleworker's
own house
• Alternate teleworking
• Full-time home teleworking
• Independent teleworking
TELECENTRE
A distance-working unit
where a group of
professionnals e-work
for their employer(s)
• Satellite centre
• Shared telecentre
MOBILE TELEWORK
Electronic tools are
used for maintain
contact with the head
office, wherever the
location of the
workers
• Professionals who travel a lot
• Multisituated activity
NETWORKED TELEWORKING
Physically dispersed
team working in
collaboration
• Scattered team of researchers
• Scattered team of experts
• Exploitation of the time difference
THE TELEWORK ISSUES
Teleworking involves both positive and negative
features
• for the firm
• for the employees
• for the society
ADVANTAGES FOR THE FIRMS
To make savings
• lower overheads
To enhance competitiveness
• optimisation of human • increase the flexibility of the
company's organisation
resources
• continuity of service
• facilitate recruitment of personnel
• lower absenteeism
• improve commercial penetration
• raise employee productivity
• enhance the quality of work
• enables human resources to be
mutualised
ADVANTAGES FOR THE EMPLOYEES
Living conditions
Working conditions
• lower travel time and costs • opportunitie for the disabled
• fewer traffic and parking
problems
• more regulation of the
constraints of daily life
• more time for family and
social life
• less stress for the
teleworkers
• possibilities of local employment
• flexible working hours and sites
• improved work concentration
• permanent access to work tools
• freedom of action and organisational
flexibility
• small teams of work (telecentre)
• to reconcile work with family obligations
(home-based telework).
ADVANTAGES FOR THE SOCIETY
•Facilitating territorial planning
•Improving environmental protection
RISKS FOR THE COMPANY
• Sometime, it is not possible to carry out a project of
telework
• It is not always advisable to create an office at home
• Not everyone has the required teleworker profile
• Remote management is not alway easy to do
• Risks of disputes concerning equipment ownership and
maintenance
• Teleworking is neither a right nor an obligation
• Some trade unions refuse the telework
• Implementing telework can be expensive
RISKS FOR THE EMPLOYEES
• The negative effects of the "all-screen" work
• The negative effects of the teleworker autonomy
• Specific risks of home-based telework
• Specific risks of mobile telework
RISKS FOR THE SOCIETY
• The positive effect on the environment
could be relatively insignificant
• The dangers of total flexibility
• The risks of offshore relocation
• Technology doesn't solve everything
THE EXPONENTIAL GROWTH
OF TELEWORK IN EUROPE
Upsurge of teleworking in Europe :
• 1 million in 1994
• 10 millions in 2000
• 21 millions in 2002
VARIATIONS ACCORDING TO
COUNTRY
Wide variations in
percentages of
teleworkers according
to country :
• much developed in the
countries of Northern
Europe
• less developed in the
countries more to the south
TO INTRODUCE TELEWORK
The three general conditions for introducing telework
into an organisation :
• telework must represent a true value-added for the
firm
• telework must represent a real benefits for the
main players involved
• the players involved must be able to recognise and
exploit these benefits
BASIC PRINCIPLES
• Ensure that the project is of strategic interest
• Ensure proper willingness of interested parties
• First involve the executives
• Establish a suitable management method
• Bear in mind that the project is subject to
change or withdrawal
CONTACTS
• www.ednes.org/wistcis
• www.ednes.org/telebalt