Chase by Phone
Whether you need to check an account balance, transfer funds or make a payment, Chase By Phone is the easy, convenient and secure way to do practically all of your banking.
Easy Convenient
Identify yourself using one of the following three options:
• Debit/ATM Card Number and Pin used at the ATM machine
• Account Number and Password (if you don’t have a password set up for Chase By Phone, after entering your account number you will be prompted to enter your Debit Card & PIN, then you can select a password) • User ID and Password (a personalized User ID can be set up by a Customer Service Specialist) • Chase By Phone is available 24 hours a day, 7 days a week from any phone. Just think – you can bank from your office, home and even your car.
• Use the last four digits of your account number, or 2­digit account codes, when selecting accounts. Press *8 to hear a list of accounts & corresponding account codes.
• To customize your 2­digit account codes or change the order of your account balances
that play automatically at the beginning of your call, press 0 at any time to speak with a Customer Service Specialist.
Chase By Phone
1­800­935­9935
Para español, llame al 1­877­31CHASE (1­877­312­4273)
PRESS 1
PRESS 2
PRESS 3
For Loan or Credit Card Information, and Payments To open a new account, for our Branch & ATM Locator, or the Employee Directory
PRESS 4
For account information including checking, savings, funds transfers and debit card options
Access using
Debit Card & Pin or
User ID & Password
Access using
Account Number & Password
Hear Multiple Account Balances
Hear Balance on the Account Entered
PRESS 1
THEN PRESS:
For Checking Accounts
PRESS 2
1
Select account
For Savings & Money Market
Accounts
PRESS 3
For CD or IRA
PRESS 4
To Transfer
Funds
Balance
Confirm your maturity date, current value,
accrued interest and current rate.
11p.m. (Eastern) Cutoff for posting
same day
For Other Options
Help/Star Menu
PRESS 2
For loan & line
information
& payments
For credit card information & payments
THEN PRESS:
2
Recent transactions
3
Search for a transaction
4
Transfer funds
THEN PRESS:
5
Debit card options
1 To make a 1 For account 6
Re­order checks or
place a stop payment
7
Make a credit card or loan/line payment
9
Select another account
*7 Return to Main Menu
PRESS STAR
PRESS 1
*
For other options
payment
2
To verify funds
on a check and
Internet
Customer
Service
PRESS 1
For new checking, savings, money market or CD accounts
payment information 2 To make a For account information
PRESS 5
To speak
your
choices
PRESS 3
For Branch
or
ATM Locator PRESS 0
To speak to a
a Customer
Service
Specialist
at any time
PRESS 1
PRESS 2
To Verify Funds on a
Check
For
Internet
Customer
Service
PRESS 2
PRESS 4
To apply for
a loan, line
of credit card,
or credit card
To speak to
a specific
employee
The following Star Menu (*) options are available to assist you at any time:
* 1 Repeat what you’ve just heard
* 2 Select another account
* 3 Return to previous menu
* 4 Change your User ID and Password
* 5 Obtain information on products and services
* 6 Connect to Business Serviceline
* 7 Go back to main menu
* 8 For a list of accounts and corresponding account codes
* 9 End the call
* 0 Connect to a Customer Service Specialist