Role Description
Title
Domestic Abuse Service Manager
Hours
37.5 hours per week
Salary
NJC PO1-2 £27,849-£31,754
Responsible to Chief Executive Officer
Contact with
Staff, Service Users, Volunteers, Partner Agencies, Stakeholders, Trustees
Responsible
for
Independent Domestic Violence Advocates x 9 FTE
Senior Independent Domestic Violence Advocate x 1
Family Intervention Worker x 1
Senior Complex Domestic Abuse Caseworker x 1
Complex Domestic Abuse Caseworker x 2
• To take leadership responsibility for all operational and strategic management of
The Blue Door Domestic Abuse Service.
• To passionately lead, drive and co-ordinate a high-quality frontline service which
empowers and supports victims of domestic abuse.
• To initiate, develop, maintain and monitor multi-agency links, keeping safety
central to all services for victims of domestic abuse.
• To implement and support the development of the strategic direction of the
service and take a lead role in the local domestic abuse strategic partnerships.
• To manage the development and successful implementation of innovative
services and service expansion, whilst ensuring existing services are sustained and
contract compliant.
Objectives
Case load
None
Key Roles and Responsibilities:
1. Drive the strategic direction of The Blue Door Domestic Abuse Service:
• Use knowledge of the sector at local and national level to influence the future provision of
services, ensuring that the experiences of service users are central.
• Maintain up to date knowledge of the barriers to engagement and recovery for all victims of
domestic abuse and identify new ways of working to ensure victims continue to receive a high
level of support with realistic, achievable and sustainable aims and options.
• Maintain up to date knowledge of the needs and support provisions to victims in the local area.
• Work closely with commissioners to deliver high quality services in a strategic and monitored
way.
2. Create and maintain key partnerships with partner agencies, service providers and stakeholders:
• Develop and sustain effective working relationships with all of the above, ensuring the IDVA
roles are central to multi-agency work and the response to domestic abuse, developing
protocol and referral procedures as appropriate.
• Ensure the involvement of the service in the MARAC, information sharing and risk management
framework for high risk victims.
Grimsby and Scunthorpe Rape Crisis Limited and The Blue Door
Registered Company Number 4459867 Registered Charity Number 1099502
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Identify opportunities for new partnerships and support options in line with service delivery
requirements.
Use multiple and effective methods of communication to keep stakeholders informed of the
services and outcomes.
Represent the service at multi-agency operational and relevant –level strategic meetings,
feeding back initiatives and outcomes as appropriate.
Regularly present on the work of the service to a wide range of audiences.
Attend and positively represent the service at Forums and Networking events as relevant to the
role and management of the service.
To act as the lead for Service User involvement within this area of business.
To deliver training to a wide range of internal and external partners
Develop annual Public Relations campaigns in line with the strategic plan.
Support the delivery of training and development opportunities for partner agencies.
3. Ensure a consistently high quality service is provided to all users of the service:
• Support Senior Practitioners in their role of supervisor and mentor.
• Provide regular and effective case reviews and supervision to all practitioners to address
individual development and support needs.
• Conduct appropriate reviews of the service in relation to input, output and outcome
monitoring, and the views of the stakeholders and service users, ensuring timely and effective
remedial actions are implemented as appropriate.
• Utilise the information gained above to inform the setting and monitoring of targets, objectives
(and both individual and team level), and the ongoing development of services and responses,
both internal and external.
• Ensure the service recognises the needs and concerns of a wide range of survivors, and
addresses them appropriately by working pro-actively to ensure a non-discriminatory service is
accessible to all eligible clients.
• Ensure a high level of data quality is achieved through effective use of the MODUS system.
• To ensure compliance with the SaveLives Leading Lights Quality Assurance Framework
• Produce reports for stakeholders and internally as required.
4. Provide leadership and line management to the frontline staff and volunteers:
• Ensure that staff are recruited, managed, appraised and developed and that effective
arrangements are made for the training and development of staff so as to meet service needs
and to provide equality of opportunity for all staff.
• Create an environment of trust, recognition and encouragement, where staff can thrive and
develop.
5. Manage and gatekeep referral processes into the services:
• Ensure the timely processing of referrals in line with contractual requirements.
• Ensure accurate and timely communication with referral agencies in relation to referral status.
6. Together with other members of the senior management team, take joint responsibility for the
management of the Blue Door:
• Contribute effectively to the overall management of The Blue Door, adopting lead areas of
responsibility as required by the organisation.
• Management feedback and complaints as required.
• Complete staff grievances, disciplinaries and investigations as required.
• Ensure effective teamwork is maintained at all times.
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Grimsby and Scunthorpe Rape Crisis Limited and The Blue Door
Registered Company Number 4459867 Registered Charity Number 1099502
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To monitor expenditure in –line with set budgets
At all times, to be conversant with, work within and actively promote the Policies and
Procedures of The Blue Door
Act professionally and as a positive representative of The Blue Door at all times, embracing the
values of the organisation.
Be willing to work flexibly to meet the needs of the organisation and accommodate sessions
and external events.
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Grimsby and Scunthorpe Rape Crisis Limited and The Blue Door
Registered Company Number 4459867 Registered Charity Number 1099502