LINES
“Keep electric heaters on a level non-flammable surface.” – Mike Gallagher, safety manager WINTER 2014
Gas Plant Cleanup Benefits
Wilmington Riverfront
We recently completed a long-term project to remove
the environmental risks from the site of our former
Manufactured Gas Plant (MGP) in Wilmington.
Highly visible from I-95 and situated in the heart of the
Wilmington Riverfront area, cleanup of the MGP site
has provided significant benefits to the community and
the environment.
We worked cooperatively with Delaware’s Department
of Natural Resources and Environmental Control
(DNREC) to evaluate various remediation technologies
and soil treatments.
The final remedy involved a combination of excavation
and off-site disposal and solidification of soils, an
industry best practice widely accepted by the public and
environmental regulators.
The project also included the removal of a 30,000-gallon
above ground storage tank and demolition of a former
combustion turbine unit and a substation.
Sustainable remediation solutions were key elements of
the project –
n
Steel and copper recovered from the turbine
were recycled
Delmarva Power employees and contractors review site plans
for cleanup of the Wilmington Manufactured Gas Plant.
n
Water recovered from the excavation pits was treated
and reused
n
Low-emission fuels powered construction equipment
This cleanup effort will have a sustainable and positive
impact on the riverfront allowing our customers and
their families to enjoy this space in the coming years.
Safety Tips for Snowy Weather
Snowstorms are great for those who enjoy sledding. But heavy accumulation
can prevent home appliances from safe and proper operation. Remember:
nCarefully
clear away snow and ice from all utility equipment so it can be
seen, damage from accidentally striking utility devices could cause service
interruptions
nIf
you have a heat pump, remove snow from the outdoor unit with a
broom to keep air circulating and the unit operating efficiently
nRemove
snow away from outdoor appliance vents to ensure gas fireplaces, water heaters and clothes
dryers have an uninterrupted fresh air supply and a clear exhaust path
nKeep
access areas to your home free and clear of snow and ice
Winter storms can bring down power lines. If you see a downed wire, keep yourself and others away.
Call us immediately at 1-800-898-8042 or 1-800-898-8045 and follow the prompts.
POWER
OUT? In New Castle County, DE; Cecil and Harford counties MD: 800-898-8042
In Kent & Sussex counties, DE; and the Eastern Shore of MD: 800-898-8045
For Natural Gas Emergencies in New Castle County, DE, ONLY: 302-454-0317
News from Felecia Greer, Customer Advocate
We Can Help with Winter Energy Bills
Energy bills can be a major concern
for some customers, especially when
colder temperatures push energy use
higher. If you have difficulty paying
your bill this winter, we’re here to
help.
The first thing to do is call Customer
Care at 1-800-375-7117 before your
bill becomes unmanageable.
Our Extended Due Date plan is
for customers whose main source
of income is from government
programs. Since assistance does not
arrive until the first of each month,
qualified customers whose bill due
date is before the 5th of the month
may be granted an extension of
their due date.
We can recommend payment
arrangements where appropriate and
discuss alternative payment plans
such as our Budget Billing program
that helps keep monthly bills level.
Under the Deferred Payment
Arrangement plan customers
experiencing a temporary financial
hardship may be eligible to make
installment payments on their
We Have Speakers
for Your Special
Event
Interested in hearing about
the latest energy topics
affecting your region? We
are available to speak to
your community group, civic
association and other similar
organizations.
Our presentation includes
information about Delmarva
Power, our reliability
efforts, rates and pricing
trends, preparing for
severe weather, safety and
restoration information,
energy saving programs and
conservation tips.
If you are interested in
scheduling a free speaking
representative, contact
us at SpeakersBureau@
PepcoHoldings.com or call
1-800-355-0368.
current bill and a portion of any
unpaid balance.
Visit delmarva.com for more
information on payment programs.
Emergency Medical Equipment
Notification Program
We recognize that some customers
face special challenges. For those
who rely on electricity to power
life-support equipment in their
homes, such as respirators or
kidney dialysis machines, we offer
the Emergency Medical Equipment
Notification Program.
This program provides valuable
benefits to qualified participants
enrolled in the program including:
nAn
information package to help
you prepare for emergencies
nNotification
of scheduled outages
in your area
nNotification
of severe storms
such as hurricane warnings that
could lead to extended outages
on our electric system
Since customers who rely on
electricity to power life-support
equipment are located throughout
our service area, it is not possible
to give priority to these customers
following storm outages. In addition,
the program does not exempt
customers from disconnection of
electric service for non-payment.
For more information on the
program, or to enroll, please visit
delmarva.com or call Customer Care
at 1-800-375-7117 to obtain the
necessary certification form for you
and your physician to complete and
fax or mail back to us.
Customer Service, Mon-Fri, 7 a.m.–7 p.m.: 800-375-7117
TTY Telephone Number for Hearing Impaired: 800-822-1200
30906-I-0236
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