Emotional Intelligence
John Blattner, Ph.D.
What
What will
will you
you expect
expect of
of your
your
It’s
journey…
What
willthe
you
expect
of
your
partners?
partners?
partners?
What
What will
will you
you expect
expect of
of your
your
What willpartners?
you
expect
of
your
partners?
partners?
What
will
you
need
on
this
EI
What
will
you
need
on
this
EI
What will you need on this EI
journey?
Voyage?
journey?
An array of non-cognitive
capabilities,
competencies,
capabilities,
competencies,
andand
skills
skills
that influence
one’sto
that
influence
one’s ability
ability
to succeed
in coping
succeed
in coping
with with
environmental demands and
pressures.
Emotional Intelligence is the capacity for
Emotional
Intelligence
is
the
capacity
for
recognizing our own feelings and those
recognizing
our
own
feelings
and
those
of
of others, for motivating ourselves, and
others,
for motivating
ourselves,
andinfor
for managing
emotions
effectively
managing
emotions
effectively
in
ourselves and others. An emotional
ourselves
and
others.
An
emotional
competence is a learned capability based
competence
is
a
learned
capability
based
on emotional intelligence that
on
emotional
intelligence
that
contributes
contributes to effective performance at
to effective performance
at work
work
Emotional Competencies:
Competencies:
Emotional
Self-Awareness
Self-Awareness
Self-Management
Self-Management
Social Awareness
Awareness
Social
Relationship Management
Management
Relationship
Self-Awareness:
Self-Awareness:
Emotional Awareness
Awareness
Emotional
Accurate Self-Assessment
Self-Assessment
Accurate
Self-Confidence
Self-Confidence
Self Management:
Management:
Self
Emotional Self-Control
Self-Control
Emotional
Transparency
Transparency
Adaptability
Adaptability
Achievement Orientation
Orientation
Achievement
Initiative
Initiative
Optimism
Optimism
Social Awareness:
Awareness:
Social
Empathy
Empathy
Organizational Awareness
Awareness
Organizational
Service Orientation
Orientation
Service
Relationship Management:
Management:
Relationship
Developing Others
Others
Developing
Inspirational Leadership
Leadership
Inspirational
Change Catalyst
Catalyst
Change
Influence
Influence
Conflict Management
Management
Conflict
Teamwork and
and Collaboration
Collaboration
Teamwork