Success in FM…
The Necessary Ingredients
Teena Shouse, CFM, IFMA Fellow, Associate,
Facility Engineering Associates, P.C.
Those ingredients are……
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Strong Leadership
Investment in our people
Consistent learning
Adaptable to change
Being a Change Agent
Acting as a Futurist
Facility professionals need to stay
focused on remaining in the
productivity business by creating
workplaces that engage, empower
and enable the workforces that we
serve.
Integration of Workplace Solutions:
Creating a Higher Value
Today’s workplace is hardly business as usual
• There are four generations in the workforce with different
work-style and life-style demands.
• Footprint consolidation is happening everywhere.
• Healthy employees are a must, there is a need to focus solely
on core business.
• If employers don’t positively impact the environment , they
won’t be in business.
Successful Adaptation and
Continuous Growth
“It is not the strongest of the species
that survive nor the most intelligent that
survive. It is the one that is adaptable to
change ”
Charles Darwin
Growth comes from facing challenges
• Advanced technology solutions
• Complex organizational structures (teleworking,
fluctuations in labor force, alternative workplace
strategies)
• Keeping the skills and knowledge of your FM
personnel current
• Contract governance-Outsourcing
• Pressures to address sustainability issues
IFMA Current Trends & Future
Outlook in FM 2011
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Sustainability
Complex Building Technology
Preparedness
Quantity and Complexity of FM Data ex: COBie
Finding Top Talent
Elevating the FM Profession
Economic Recession and the Aging Building Stock
Evolving Skill sets and Business Acumen
Enhancing Workplace Productivity
Changing Workplace
Top 10 Workplace Trends of
2012
• Integration of Workplace Solutions: Creating Higher
Value
• Workplaces that Promote Sustainability
• Inclusive Workplaces
• It’s All About Me: Rewards and Recognition
• Virtual Workforces
• The Built Environment as a Driver of Employee
Engagement
• Evidence-based Space Design
• Quantifiable Employee Health & Wellness Initiatives
• Psychological Health in the Workplace
• Flexible Workplaces
Best Practices or Leading Practices?
• Why do we study trends? Strive for best in class
practices?
• The definition of Best Practices is: “a working
method, or set of working methods, which is
officially accepted as being the best to use in a
particular business or industry, usually described
formally and in detail”
• Best for who? Best when? Best in what
situation?
• You must decide!
The best ways to learn about leading
practices are:
• Read Facility and Property Management
Magazines.
• Conferences and attend the seminars to learn
about other approaches.
• Network locally with other Facility Managers and
discover what they do to get results in their
organization.
• Do an ‘Intelligent Benchmarking’ exercise, which
goes beyond the traditional benchmarking
comparisons and looks at practices.
Change Agent
and
“Solution Architect”
“Life begins at the end of your
comfort zone.”
Neale Donald Walsch
FM Organizational
Re-Commissioning
• Re-examine the objectives of your FM
organization
• Question the current criteria for measuring
performance
• Create and document the particular processes
where you seek to achieve greater success
• Verify, document, and report actual performance
Be a Futurist
Wanted: A FM who likes unbelievable
challenges, tolerates strange happenings,
“sees” into the future, handles a 10:1 ratio of
questions to answers, cultivates a sixth or
maybe even seventh sense, deals with
complicated requests, copes with multiple inbounds and expertly balances needs versus
wants.
Leadership = Victor not Victim
Victor
Ownership
Accountability
Responsibility
Victim
Blame
Excuses
Denial
Have the courage to be a Victor!
Leaders are willing to invest in
people…
• Time
• Money
• Conversation…is a professional sport.
Who you are is a result of the conversations
you are having!
“Hope is not a strategy.”
Teena Shouse, CFM, IFMA Fellow
Be alert to opportunities
• Stay at the forefront of technologies and
best practices
• Training, reading, networking
• The right perspective – a changing
workplace can be a great source of
personal and professional satisfaction.
The Ambition Effect
(Internal desire to attempt something new)
•Ambition triggers action
•Every action creates an experience
•Experience reveals the possibilities
•The possibilities inspire new ambition or
action
Training
• CFM-Certified Facility Manager
• FMP-Facility Management Professional
• SFP-Sustainability Facility Professional
• RPA-Real Property Administrator
• FMA- Facility Management Administrator
• MCR-Master of Corporate Real Estate
Conferences and Publications
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NFM&T conferences semi-annually
IFMA Facility Fusion and WWP
Buildings Operations Magazine
Facility Management Journal
McMorrow Report
Today’s Facility Manager
Facilitiesnet.com
Our Ultimate Goal
• FM professionals are to provide a safe,
healthy and productive work environment.
• We must make our companies competitive.
• A highly motivated and productive workforce
that is constantly learning and adapting to
new realities, training, and professional
development.
“Faith is taking the first step
without seeing the whole
staircase.”
Martin Luther King, Jr.
Discussion
Contact Information
Thank you!
Teena Shouse, CFM, IFMA Fellow
Facility Engineering Associates, P.C.
[email protected]
913-486-8847
www.feapc.com