Independent Brokerage Service
“Support Brokerage
involves the
assistance that
people need to work
out what their
choices will be, and
the support
required to make it
happen.”
Age Concern Barnsley
Independent Brokerage Service
THE PERSON
AND THEIR
FAMILY
“An
Approach To
Brokerage”
PAID
BROKERS,
ADVOCATES
AND
INFORMATION
GIVERS
PAID STAFF
INVOLVED IN
PEOPLES
LIVES
ORGANISATIONS NEIGHBOURHOODS
RUN BY DISABLED
AND LOCAL
PEOPLE
NETWORKS
Age Concern Barnsley
Independent Brokerage Service
Project Summary
•
To establish an Independent Brokerage Service to support the
extension of Direct Payments and the development and use of
Individual Budgets.
•
The project will be run by a coalition of vol/com sector
partners acting together as a consortium with a lead body
[Age Concern Barnsley] to build capacity of vol/com sector
organisations and local communities to develop & deliver
flexible and accessible brokerage services.
•
IBS will support vol/com sector partners with the recruitment,
training, registration and accreditation of Brokers. With this
support vol/com sector organisations (members of the
consortium) will develop and manage Brokerage Services.
Age Concern Barnsley
Independent Brokerage Service
Where do I go to
get the information
and support I
need?
THE PERSON
AND THEIR
FAMILY
PAID BROKERS,
ADVOCATES AND
INFORMATION
GIVERS
ORGANISATIONS RUN
BY DISABLED PEOPLE
PAID STAFF
INVOLVED IN
PEOPLES
LIVES
NEIGHBOURHOODS
AND LOCAL
NETWORKS
Who do I tell if it’s
not there?
BARNSLEY
Community Mapping
Age Concern Barnsley
Time Bank
Independent Brokerage Service
1/25/2008
Policy on
Charging for
Brokerage to be
resolved
Journey of Core Drop in Team Volunteers
Independent Brokerage Consortium
Subtitle
Carers and
Service Users
Independent
Brokerage
Consortium
Base
Age Concern
Eldon Street Barnsley
Contact
Point
Gateway
DROP IN
CENTRE
Satellite Unit
Identify and
Recruit Volunteers
What is the
Organisations
position on
this
DROP IN
CENTRE
Satellite Unit
DROP IN
CENTRE
Satellite Unit
Pilot
DROP IN
CENTRE
Eldon Street
Flagship
Complete
Contracts for
Volunteers
DROP IN
CENTRE
Satellite Unit
Core Volunteer
DROP-IN Team
Manned By
Full time Support
Broker/
Development
Manager
DROP IN
CENTRE
Satellite Unit
DROP IN
CENTRE
Satellite Unit
Train Volunteers
Accredit
Volunteers
Volunteers to write
their Profiles
Holder of the
Register for
Support Planner/
Brokers
A New area of
Expertise to
Support the
Client Group
Age Concern Barnsley
State the
limitations of
Scope for the
client group the
organisation is
permitted to work
with
Information and
Experience Sharing and
Support
Planninig
Persons Unique
Description of Support
Brokerage
Intreface Between
People Needing
Planning Support
and the Support
Planners/Brokers
Independent Brokerage Service
The Journey so far…………….
A project board is set up which meets regularly to discuss the progress of the
project plan and put things into action.
Communication Network (BEN), newsletter, A short film is being created for
information
Found support nationally to train the support planner/brokers (first day of
training tomorrow)
Have set up a drop in centre for planning every Wednesday pm.
Age Concern Barnsley
Independent Brokerage Service
The role of Social Enterprise
Brokerage Fees
Risk
Quality Assurance
Accreditation of brokers
AND any other questions that need answering.
Age Concern Barnsley
Independent Brokerage Service
Remember - don’t let unanswered questions stop you getting into
the boat!!!!!
Age Concern Barnsley
Independent Brokerage Service
What does this mean to providers and what
do we need to think about for the future?
1. How do providers develop our existing
services and supports that both self
funded and people with individual
budgets and personal budgets would
want, to embrace self directed support.
2. How do providers develop new services
and supports that both self funded and
people with individual budgets and
personal budgets would want.
Age Concern Barnsley
Independent Brokerage Service
Challenges and Opportunities
Challenges
 As things stand at the moment we in effect have one
commissioner. As personalisation develops we will be
dealing with several hundred individuals who will be
purchasing/commissioning their own services as customers
in the market place.
 We need to develop unit costings for all of our services – A
menu and tariff of what is available.
 We need to manage a mixed economy of block contracts and
individual budgets and work through the transition.
Age Concern Barnsley
Independent Brokerage Service
Challenges and Opportunities
cont’
Challenges
 We need to think about how we ensure payment of invoices
from individuals who are self funding.
 We need to think about quality control.
Age Concern Barnsley
Independent Brokerage Service
Challenges and Opportunities
Opportunities
cont’
New work!
New Roles
• P.A.s rather than Support workers?
• Families as commissioners, managers and
providers of services?
• Care managers as social workers?
• Brokerage
Menu of services
•
•
•
•
•
Financial
Recruitment and supervision of staff
Payroll
Housing
‘One stop shop’
Age Concern Barnsley
Independent Brokerage Service
Implication for providers
• Change
• The Unknown
• Uncertainty
– Block to spot, spot to Direct Payment, direct payment
to Individual budgets
– New ways of commissioning and contracting
– New ways of providing
– New ways of working with users and families
– New ways of monitoring
Age Concern Barnsley
Independent Brokerage Service
Age Concern Barnsley
Independent Brokerage Service
Age Concern Barnsley
Independent Brokerage Service
Challenges
Will Commissioners commission in new ways?
Will providers like us be more transparent in how we
charge for our services?
Will Social services change their ways of working?
Will families and carers want to take on new roles and
responsibilities?
Will we all be willing to share our power, listen to each
other, and work together so everyone has the
opportunity to experience self directed support?
Age Concern Barnsley
Independent Brokerage Service
Opportunities?
Age Concern Barnsley
Independent Brokerage Service
Age Concern Barnsley
Independent Brokerage Service
Visions of Possibility:
1. ACB could develop a role for
community facilitators, who
would support individuals to
get out and about in their
local community.
2. ACB could further develop
the shopping service using
volunteers to support people
to do their own shopping,
support the persons
independence.
Age Concern Barnsley
Independent Brokerage Service
Together we are better
It’s your turn to put the Blue
Sky thinking into action……
Research, reflect and reshape.
All work together to find solutions
Not giving up when faced with challenges
Support people in the way they want to be supported
Form meaningful partnerships
Ongoing Openness and honesty
Remain Resolute
Map the local community
Always remember - people are experts by experience
Test new ideas
Information is the key, find effective ways of sharing it
Open peoples minds, change peoples hearts
Never lose sight of the vision to shift the power
Age Concern Barnsley