FAQ
TRAVELLING ON THE ÖBB NIGHTJET
BOOKING
1. How far in advance can I book tickets for the Nightjet?
Ticket sales generally start 180 days prior to departure. Travelling dates after the annual
timetable change in mid-December may, however, be subject to shorter booking
periods.
2. How do I change or cancel my booking?
This depends on the type of ticket you have:
Sparschiene tickets are particularly economical. However, they cannot be refunded or
exchanged.
Comfort tickets can be cancelled. Further information is available at
http://www.oebb.at/de/angebote-ermaessigungen/nightjet-tarife - Cancellation policy.
3. Where can I buy Nightjet tickets?
Detailed information is available at Nightjet booking information.
4. What can I do if no available trips are displayed in the ticket shop?
For questions regarding your booking, please contact the ÖBB customer service by
telephone at 0043 5 1717.
5. Whom can I contact for problems with my booking?
For questions regarding your booking, please contact the ÖBB customer service by
telephone at 0043 5 1717.
6. Can I buy tickets on the train?
We recommend you to buy the tickets prior to your journey (e.g. online ticket or app), so
that you can take your booked place free from stress. Furthermore, reservations are
required for all Nightjet trains in Germany and Italy. If there is no other way, you can also
buy standard tickets on the train. In this case, an on-board surcharge applies.
7. What discounts are available for Nightjet tickets?
Further information on rates and special offers can be found at Nightjet rates and
offers.
8. Are there discounts for persons with limited mobility?
All offerings (e.g. Sparschiene) are also available to this group of customers.
9. Are there group rates? And how can I book them?
Yes, there are. Further information is available at http://www.oebb.at/de/angeboteermaessigungen/nightjet-tarife
10. What is included in the ticket price?
The services included depend on the ticket you have booked:
Seating carriage: Seat reservation
Couchette: requested couchette in compartment, mineral water in the evening,
breakfast in the morning
Sleeper car: requested bed in compartment, mineral water, sweets, aperitif and daily
newspaper in the evening, à la carte breakfast in the morning; toiletries, free access to
the ÖBB Lounges
11. What is a Sparschiene ticket?
Information on Sparschiene tickets, which offer a particularly low rate, is available here.
12. Do I need a special seat reservation for a trip on the Nightjet?
Comfort tickets automatically include a seat reservation. This allows you to choose your
preferred seat already when you book, so that you can enjoy your trip free from any
stress.
13.
category. Price, equipment and service are equal to the standard couchette
compartments. Please book these berths at least 4 days prior to your departure at any
ticket counter or via the ÖBB Customer Service at 0043 5 1717. As an alternative, you
can also book a bed in a sleeper car.
14. What offering is there for persons with limited mobility?
On many routes, passengers with limited mobility can make use of a coach with
wheelchair-accessible couchette compartment and adjacent sanitary facilities. This
couchette compartment provides room for one passenger with a wheelchair and one
accompanying person.
Further information on this can be found at http://www.oebb.at/de/angeboteermaessigungen/nightjet-reisekategorien - Couchette coach with wheelchair
compartment.
SERVICE AND AMENITIES
15. What travel categories are there on the Nightjet?
Information on our travel categories can be found under travel categories.
16. What can I expect in the compartment I booked?
Information on our travel categories can be found under travel categories.
17. When do I need to be in my compartment on the train?
Please be at your seat 15 minutes after departure at the latest.
18. Is there WiFi on the Nightjets?
Not yet, unfortunately.
19. Can bicycles be taken along on the Nightjets?
Bicycles can currently only be taken on Nightjets travelling between Germany and
Austria, as well as Switzerland (seasonal). Bicycles require separate tickets and
reservations.
20. Are all the Nightjet trains equipped with air conditioning, and can the
temperature be controlled separately for each compartment?
Yes, all sleeper, couchette and seating carriages are air conditioned, and the
temperature can be controlled separately for each compartment.
21. Is it possible to buy food and drinks aboard? Until when can I buy them?
Yes, beverages and snacks can be purchased from the train team in the couchette or
sleeper cabin at any time.
22. What food is included in the breakfast, and when is it served?
butter, jam). In the sleeper car, you can configure your breakfast according to your
wishes based on the menu.
23. What can I do if there are certain foods I need to avoid?
Kindly send special requests for food served on the Nightjet trains (e.g. gluten-free
breakfast) to the following e-mail address until 24 hours prior to your departure:
[email protected].
24. I want to travel with my family. What options do I have?
Families (1-2 adults with up to 4 children) can travel on the ÖBB Nightjet in a separate
family compartment, available at a low fixed rate. You will find further details on the
family compartment here.
25. Can I lock my compartment?
All compartments can be locked by the passenger, while an intercom system allows you
to directly contact the train team. Couchette compartments can be closed from the
inside. Seat carriage compartments cannot/are not allowed to be closed from the inside.
26. Can I travel with my dog?
Dogs may only be taken along on an ÖBB Nightjet if you book an entire compartment.
urrently only be purchased on the train. Service dogs travel free of
terms and conditions.
27. Can animals be taken along on a Nightjet?
Only in transport boxes which can be considered a piece of luggage.
28. Is there a wake-up service, and where can I order it?
In the sleeper car, the train team will gladly arrange a wake-up call for you and wake
you up on time in the morning.
29. Are Nightjet trains barrier-free?
On many routes, passengers with limited mobility can make use of a coach with
wheelchair-accessible couchette compartment and adjacent sanitary facilities. This
couchette compartment provides room for one passenger with a wheelchair and one
accompanying person.
Further information on this can be found at http://www.oebb.at/de/angeboteermaessigungen/nightjet-reisekategorien - Couchette coach with wheelchair
compartment.
30. Is there a quiet time at night?
Please observe the night quiet time from 10:00 p.m. until 8:00 a.m. and avoid any kind
of noise. Please switch off the main lighting in the sleeper and couchette cars during the
quiet time at night.
31. When are the sleeper and couchette cabins prepared for the night?
Sleeper car beds and couchettes will automatically be prepared from 10:00 p.m.
onwards at the latest. If you already wish to go to bed at 9:00 p.m., the sleeper car beds
or couchettes in the compartment will be prepared earlier as needed. In the morning,
the compartment will be changed at 8:00 a.m. at the latest. Some trains have times
which deviate from this schedule. In these cases, you will be informed by our employees
accordingly.
32. Is an upgrade possible on the train?
Yes, if there are spaces available, you can request a switch to a higher comfort class (e.g.
from seating carriage to couchette) against a surcharge from our on-board train team.
33. Where can I store my luggage?
Please stow easy-to-stow luggage using the luggage racks above the seats. As their
height is limited, please stow bulky luggage under your seat or in suitable luggage racks,
if available. For the safety of our passengers: please keep the passageways, doors and
escape routes free at all times. Luggage must be stored in a way that ensures that other
passengers are not inconvenienced or impeded.
34. Are there sanitary facilities (shower, toilet, ...) in every wagon?
Yes, there are washing and toilet facilities in each wagon. The deluxe compartments in
the sleeper cars are equipped with their own showers.
NETWORK, ROUTES AND STOPS
35. What destinations can I reach with the Nightjet?
destinations can be found at nightjet.com.
36. What are Nightjet partners, and how are they different from the ÖBB Nightjet?
In cooperation with various railway partners, ÖBB offers additional night trains in
Europe. Rijeka, Krakow or Zagreb, to name but a few, are among the thrilling
destinations you can reach with the Nightjet partners.
The coaches and services on these Euronight trains are operated by our partners. The
scope and quality of services on these trains may differ from those provided on ÖBB
Nightjet trains. However, places in the couchette and sleeper coaches of our partners
always include a breakfast.
CAR AND MOTORCYCLE ON THE TRAIN
37. On what routes can I take my car/motorcycle along?
Detailed information on the options to transport your car or motorcycle on the train can
be found here as well as on the last pages of the Nightjet folder.
38. What needs to be observed regarding the loading and transport of my car or
motorcycle?
In general, only cars which are neither higher than 158 cm nor wider
than 200 cm can be transported. If your car is higher, our
+43 5 1717) will be glad to advise you regarding possible exceptions.
Vehicles are generally loaded starting 1 to 2 hours prior to the departure of the train.
Vehicles must be waiting at the place of loading indicated by us at the loading time
specified in the reservation. Please bring motorcycles, vehicles with a height of more
than 158 cm, as well as vehicles with non-metallic roofs to the place of loading right at
the beginning of the loading time. At a later time, loading will no longer be possible.
When entering the facility, please present your vehicle ticket. The vehicle will be
inspected briefly, and you will be asked to park in a waiting lane on the loading parking
lot until you are ready to load your car or motorcycle.
You will load your car or motorcycle onto the transport wagon yourself. Our loading
staff will ensure that your vehicle is secured properly. Please do not forget to retract or
detach the radio antenna prior to loading and to
switch off any alarm system you may have.
After driving onto the transport wagon, please make sure that all windows are closed,
that you have the vehicle in 1st gear and that the handbrake is applied. After this,
please lock your car. Passengers and animals are not allowed to
remain in the car. For safety reasons, only closed ski carriers are allowed. Ski bags, on
the other hand, are not permitted. Motorcycles are preferably transported on the
The loading crew will secure your motorcycle properly using a special lashing system. If
your motorcycle has a windshield, this will need to be secured separately. Nobody knows
your vehicle the way you do. Please help us find the right fixing points.
39. What information do I need for a booking?
Please have the following information at hand when making a booking:
superstructures (roof luggage, ski carrier, ...)
roof (you should probably
best measure this yourself). Please, under all circumstances, indicate this excess height
when booking. Depending on your destination, the maximum height is 205 cm for
vehicles with a roof width of up to 135 cm and 196 cm for vehicles with a roof width of
135.1 cm to 155 cm.
40. Where can I find further information?

Handbook for Travelling with ÖBB in Austria,
Point A.7.
 If you have any questions, please contact our sales representatives at the ÖBB ticket
counters or the ÖBB customer service which can be reached by telephone at +43 5
1717.