Unified Messenger™
Server
Configuration Note 8034 - Ver. D (03/01)
AVAYA Partner ACS
Message Waiting
Unified
Messenger
Server
Exchange
Message
Server
Automated Attendant
Return to Operator
Voice
Boards
Call ID
NIC
Board
Minimum Software
1.0
With Inband integration,
one pathway between the
PBX and the Unified
Messenger server transmits
both call information and
voice communications
Unified Messenger Server
requirements
Minimum Software
Release 4.0
NIC
Board
Local
Area
Network
1.0 METHOD OF INTEGRATION
With Inband integration, one pathway between the PBX and the Unified
Messenger server transmits both call information and voice communications.
The pathway is provided by 2-wire analog single-line circuits that connect to
Brooktrout VPS4 or VRS24 cards in the Unified Messenger server. Each
Brooktrout port simulates 2-wire analog lines. Calls to a Unified Messenger port
are preceded by the called party information from the PBX in DTMF format. The
Unified Messenger server then answers and plays the appropriate greeting.
Message Waiting Indicators are set and canceled by dialing a feature access code
followed by the extension number.
2.0 UNIFIED MESSENGER SERVER REQUIREMENTS
• Brooktrout VPS4 and VRS24 cards (4 and 24 ports/cards)
• Brooktrout Vantage PCI Line cards (8 port card)
• Software Release 4.0 or higher
PBX hardware requirements
3.0 PBX HARDWARE REQUIREMENTS
 Station appearances, one per Unified Messenger port, 206E Module,
supports up to six Unified Messenger ports, see section 8.2
Disclaimer: Configuration Notes are designed to be a general guide reflecting AVAYA Inc. experience configuring its systems. These
notes cannot anticipate every configuration possibility given the inherent variations in all hardware and software products. Please
understand that you may experience a problem not detailed in a Configuration Note. If so, please notify the Technical Assistance
Center at (888) UM-HELPR, and if appropriate we will include it in our next revision. AVAYA Inc. accepts no responsibility for errors
or omissions contained herein.
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 Cables:
- RJ11 four-wire telephone cord, one per Voice Server port
NOTE: The customer must provide the necessary hardware.
PBX software requirements
Supported integration features
3.1 PBX SOFTWARE REQUIREMENTS
• Minimum Software: Release 1.0
4.0 SUPPORTED FEATURES
• Station forward to personal greeting
- Ring No Answer
- busy
• Automated Attendant (see section 8.4)
• Message Waiting
• Direct Call
• Multiple return-to-operator
Configuring the Partner ACS
to integrate with the Unified
Messenger
5.0 CONFIGURING THE PARTNER ACS TO INTEGRATE
Note: You should program Automatic Line Select before programming any
other features.
This procedure determines the line to which the Unified Messenger is
connected when it goes off hook to make a call. For Unified Messenger ports,
program the extensions to select intercom first as follows:
1. Feature 0 0 System Program System Program Central Tel Program:
2. Enter the extension number of the Unified Messenger port
3. Press * *
4. Press System Program then press the buttons on the phone that
correspond to the lines to which you want to give Unified Messenger
access to for Outcalling (Message Delivery, FaxMail, etc.)
5. Press * *
Perform these steps for each Unified Messenger port.
Assigning Extensions to VMS
Hunt Group
5.1 ASSIGNING EXTENSIONS TO VMS HUNT GROUP
Note: The Unified Messenger is not compatible with a PARTNER MAIL
Voice Messaging System that resides in the control unit. Hunt Group 7 is
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used exclusively for the ports connected to the Unified Messenger. Do not
assign any other extensions to this group.
Program Hunt Group 7 as follows:
1. Feature 0 0 System Program System Program # 5 0 5
2. At GROUP prompt, enter 7 (VMS Hunt Group)
The display reads: Hunt Group 7
Extension:
3. Enter the extension number of the Unified Messenger port to be programmed.
4. To assign or change, press Next Data until the correct value displays.
5. To assign another port, press Next Item until the extension number is
shown on the display. Then repeat step 4.
Perform these steps for each Unified Messenger port.
Configuring VMS Hunt Group for
Auto Attendant
5.2 CONFIGURING VMS HUNT GROUP FOR AUTO-ATTENDANT
This procedure explains how to use Group Call Distribution to assign outside
lines to ring into the VMS Hunt Group, which allows the Unified Messenger
to act as an Automated Attendant.
The VMS Hunt Schedule will specify when the lines will ring into the VMS
Hunt Group (all the time, only during the day [when Night Service is Off], or
only at night [when Night Service is On]).
You can program the lines to ring immediately (after second ring) or delayed
(after the fourth ring) by using the VMS Hunt Delay.
Program Group Call Distribution as follows:
1. Feature 0 0 System Program System Program # 2 0 6
2. At GROUP prompt, enter 7 (VMS Hunt Group)
3. At the LINE prompt, enter the line you wish to program.
(for example, to assign or change line 1, enter 0 1)
4. To assign or remove, press Next Data until the correct value displays.
5. To assign or change another line, press Next Item until the line number is
shown on the display.
Perform the steps above for each line on the system.
Program the VMS Hunt Schedule as follows:
1. Feature 0 0 System Program System Program # 5 0 7
2. Press Next Data until the correct value displays.
(1 = Always, 2 = Day Only, 3 = Night Only)
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Program VMS Hunt Delay as follows:
1. Feature 0 0 System Program System Program # 5 0 6
2. Press Next Data until the correct value displays.
(1 = Immediate, 2 = Delayed)
Configuring VMS Cover for
Subscribers
5.3 CONFIGURING VMS COVER FOR SUBSCRIBERS
VMS Cover will automatically route unanswered intercom and transferred
calls to the Unified Messenger after three rings so that callers can leave a
message.
Program automatic VMS Cover as follows:
1. Feature 0 0 System Program System Program # 3 1 0
The display reads: AutoVMS Cover
Extension:
2. Enter the extension number of the subscriber to be covered by the Unified
Messenger.
3. To assign or change, press Next Data until the correct value displays.
4. To program another extension, press Next Item or Prev Item until the
extension number displays. Then repeat step 3.
To allow subscribers to turn VMS Cover on and off, the system administrator
can program a VMS Cover button. If a VMS Cover button has been
programmed for an extension, the subscriber controls VMS Cover even if
automatic VMS Cover has been assigned.
Program VMS Cover and Do Not Disturb (DND) buttons as follows:
1. Feature 0 0 System Program System Program Central Tel Program
2. Enter the extension number to be programmed with this feature.
3. Press a programmable button with lights. (Each Feature requires a separate
button.)
4. Press Feature XX (where XX = Feature being programmed)
Feature 15 = VMS Cover
Feature 01 = DND
5. To program another extension, press Next Item or Prev Item until the
extension number displays. Then repeat steps 3 and 4.
If an extension has both VMS Cover and Do Not Disturb activated, intercom
and transferred calls are routed immediately to the subscriber’s mailbox.
5.4 CONFIGURING VOICE MAIL TRANSFER BUTTON
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Configuring Voice Mail Transfer
Button
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The system administrator can preprogram a button to transfer a call directly
into a voice mailbox on the Unified Messenger system. The subscriber will
press the button and the target mailbox number, and the call will be sent
directly to the mailbox personal greeting.
Program the Voice Mail Transfer button as follows:
1. Feature 0 0 System Program System Program Central Tel Program
2. Enter the extension number of the phone to be programmed with this feature.
3. Press a programmable button on the phone.
4. Press Feature 1 4
Note: If the Voice Mail Transfer button is not programmed for an
extension, the subscriber can transfer the caller directly into a target
mailbox as follows:
Press Feature 1 4 plus the subscriber’s mailbox number
5.5 INTERCOM DIAL TONE
This System Programming procedure determines the type of dial tone that the
system provides at an extension. It is necessary to change this setting to Regular
Dial Tone for all Unified Messenger related extensions.
Program the Intercom Dial Tone as follows:
1. Feature 0 0 System Program System Program # 3 0 9
2. Press Next Data until the correct value displays
3. To program another extension, press Next Item or Prev Item until the extension
number displays. Then repeat step 3.
5.6 MESSAGE WAITING
Message waiting indicators are set and canceled by dialing a feature access code
followed by the extension number.
Message Waiting Parameters
Permit Message Waiting Lights
Message Waiting Light Prefix ON
Message Waiting Light Prefix OFF

#09
#10
6.0 CONFIGURING THE UNIFIED MESSENGER SERVER
Configuring the Unified
Messenger Server
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Note: The following screens reflect the latest version of the Unified
Messenger. Please refer to the appropriate manual according to your
system’s release for older versions of Unified Messenger.
 Configuring the Unified Messenger platform for proper PBX integration
requires configuring several menus accessed within the Voice Mail
System Configuration application.

Access the Voice Mail System Configuration application from the
Unified Messenger program group.
Note: Maximize the Voice Mail System Configuration application window.
Also, expand all fields (from + to - ) so that all applicable options are
visible.

Access the Telephone User Interface. Select General. Within this
screen, set the number of digits in a mailbox. This number should match
the number of digits of extension numbers on the customer’s PBX. At
this point, you can also choose to enable/disable the Automated
Attendant and Call Back Notification features. All other fields and tabs
are configurable according to your customer needs.

Access the Message Waiting Indicator tab and set the following values:
 Enable Message Waiting Indicator (MWI) = Enable by checking the box
MWI server = Select the MWI server with the MWI software installed
Limit requests = Leave Blank

Return to the Voice Mail Domain and select PBX’s. Access Edit, and
select Add New PBX.

Within the Add New PBX dialog box, select Other.

Return to the Voice Mail Domain, and then select PBXs – Other.

Access the General tab and set the following values:

Go Off Hook when Port Disabled = Enable by checking the box
Input Gain = 1
Record Cue during Silence = Leave Blank
Pause before Digits (ms) = 1500
Pause Interval for Comma in Dial String (ms) = 2000
DTMF Inter-Digit Delay during Dialing (ms) = 80
DTMF Length during Dialing (ms) = 80
DTMF Inter-Digit Delay during Detection = 50
DTMF Length during Detection (ms) = 50
DTMF Inter-Digit Delay during Play = 50
DTMF Length during Play (ms) = 50
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
Access the Call Transfer tab and set the following values:

Transfer Prefix Code = &,XN
Transfer Complete Code = &
Transfer Release Code when Busy = &
Transfer Release Code when No Answer = &
Transfer Release Code when Reject = &,&
Flash Time Interval (ms) = 500
Enable Call Progress = Enable by checking the box
Start Delay for Call Progress (ms) = 1000

Access the Hangup Detection tab and set the following values:

Maximum Continuous Tone before Hanging Up (ms) = 6000
Hangup String = Leave Blank
Hangup String Timeout (ms) = 0
Minimum Duration For Drop in Loop Current(ms) = 300
Maximum Silence before Hanging Up (ms) = 6000

Select Add New Tone. Enter, in the Tone Name field, Dial as the
new tone to be added.
Select Tone Identifier. Enter 100
Select Tone Length (ms). Enter 3008.

Go back out to the Voice Mail System Configuration window, and
select Voice Servers and access Telephony Interface (Analog).

Select the Analog tab to configure the selected port(s) on your Voice
Server as follows:
- Playback Volume = 2 (Default)
- Number of Ports = Enter the number of ports in your system
- Enable DTMF Progress Tones = Leave Blank
- Enable the port(s) by checking the Box field next to the Port field
- Extension = Enter the proper extension number assigned to each port
- Incoming Ring Count = 1
- Primary ID = Leave Blank
- Secondary ID = Leave Blank

Return to the Voice Servers section and access PBX Integration.


Access the General tab. Select Inband as the Integration Type.
Access the Inband tab and set the following values:

Maximum Inter-digit Gap (ms) = 500
Pause before Inband Digits (ms) = 1000
DTMF On Time (ms) = 80
Search Entire String for Reason Code = Leave Blank
Location of Inband reason code = 1
Log Inband Packets = Leave Blank
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Fixed Length Packets = Leave Blank
Filler Character = <None>
Delimiter Character = #
Right Alignment of Digits in a Field = Leave Blank
Request String Supported = Leave Blank

Access the Protocol Settings button within the same tab and set the
following values:
Show Advance Call Packet Type = Leave Blank
Call Packet Type = Direct Call:
Codes for Call Type:
Code 1 = 00
Field Type Settings:
Called Id = Leave Blank
Calling Id = 2 (Under the Sequence Number)
Trunk Id = Leave Blank.
Next select Call Packet Type = Divert:
Codes for Call Type:
Code 1 = 02
Code 2 = 03
Field Type Settings:
Called Id = 3 (Under the Sequence Number)
Calling Id = 2 (Under the Sequence Number)
Trunk Id = Leave Blank.

Return to the Inband tab and access the MWI Settings button within the
same tab and set the following values:
Port Group Name = Select the port group to be used for MWI
Max. MWI Sessions = Enter the maximum number of MWI sessions
allowed at one time. The Default value is 1.
Indicator On/Off signals must use same port = Leave Blank
Trunk Id = Leave Blank
Indicator On: Prefix = #09
Suffix = Leave Blank
Indicator Off:
Prefix = #10
Suffix = Leave Blank
After making these changes, stop and restart the Unified Messenger server.
Testing the installation when
complete
7.0 TESTING THE INSTALLATION
¨
Create two voice-processing-system mailboxes associated with two test
extensions. Record a name and personal greeting for each mailbox.
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Make sure that these extensions have been forwarded under busy and
ring-no-answer conditions to the pilot number on the voice-processing
system.
¨
Using one test extension, call the other test extension. Verify that a
personal greeting plays. Verify the Message Waiting Indicator turns on.
¨
Leave a message.
¨
Verify that the return-to-operator feature works properly.
¨
Call the voice-processing system from a test extension. Verify that the
recorded name is played immediately and that the system prompts for
a password.
¨
Review the message in the mailbox. Verify the Message Waiting
Indicator turns off.
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8.0 CONSIDERATIONS/ALTERNATIVES
Important notes regarding this
integration
8.1 The Partner’s MLS phones have two intercom paths so they will never
return a true busy signal. The only way to get a busy signal from an MLS
phone is to put it in DND mode. (See section 5.4 “Configuring VMS
Cover for Subscribers” for instructions on how to program a DND
button). OCA should not be run to a single line phone because the busy
will not pass consistently.
If the Unified Messenger is programmed to execute a supervised transfer,
Hands-free Announce must be disabled.
Mailboxes used for supervised transfer must use a class of service that has
Max Ring set to 3 rings or higher. This may be set in the Edit Mail Box
window by making the class of service for one mail box number 0 and using
a custom class of service. Supervised transfers will allow a subscriber to use
Unified Messenger features that are normally reserved for users in the
PARTNER. These feature are:
Intercom Paging, Call Screening, and Call Queuing.
Subscribers utilizing supervised transfer must agree to the following station
considerations:
Analog single line Subscribers:
Do not assign call coverage to the station. Internal calls to the station
should return busy and internal callers will be required to log in to their
Unified Messenger mail box and send messages to the subscriber.
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Multiline Subscribers:
May continue to have call coverage. Calls to these subscribers will very
rarely encounter a busy extension. Coverage Delay should be changed
so that the number of rings (Section 5.3) at the station is greater then the
Unified Messenger class of service Max Ring value
8.2 Loop-start analog lines are required, as Brooktrout VPS4 and VRS24
cards do not support ground start signaling. The Cut-off on
Disconnect (COD) feature must be programmed for proper
disconnect signaling. The programming is covered in section 5.0 of this
note. If this feature is not available on your PBX, users might hear
silence or “Please hang up and dial again” recorded at the end of
messages.
8.3 Under certain conditions the Unified Messenger server may fail to
recognize valid DTMF tones. If your system is experiencing this
occurrence, change the following parameters in the PBX General
property page:
DTMF Inter-Digit Delay during Detection = 48
DTMF Length during Detection = 32
8.4 If the system is configured with Auto Attendant. The Auto Attendant
greetings (Morning, Afternoon, etc.) - do not play if the pilot number for
the UM hunt group and the first UM port extension number match - or if
UM can't determine that it is an outside call.
One possible solution is to set it up in the PBX so that the Pilot number
for the UM hunt group does not match the first analog extension number
connected to UM. This will work on some PBX’s.
Another option is to disable integration on ports that will be used for
Auto Attendant. For example, if there are 12 analog ports connected to
the voice server, 6 ports could be put in a separate hunt group and set up
as non-integrated Auto Attendant ports, leaving 6 ports to be used as
integrated voice messaging ports. The voice messaging ports would be
set up as per the Configuration Note.
Integration can be disabled by port by clearing the Extension Number
field on the Port (x) General folder.
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