Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Leading your people through change
“In the current climate of deep uncertainty, people need leadership
that addresses their deepest fears;
that articulates a message that resonates with their emotional reality.”
Daniel Goleman
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
“The human side… it’s the overwhelming issue”
“I don’t regret saying anything [in the book];
it’s more what I left out.
In particular, the human side is much harder than the technology side
and much harder than the process side.
It’s the overwhelming issue.”
Michael Hammer
Co-Author of “Re-engineering the Corporation”
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Leadership that resonates with people
“Emotions are contagious, and they are most contagious from the top down,
from leaders to followers.
In the current climate this is important because
people cannot work effectively if they are experiencing emotional turbulence.
Daniel Goleman “Primal Leadership”
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
HOW you lead - drives business performance
How you lead… determines about 70% of the emotional climate in your organisation
which in turn drives 20-30% of business performance.”
Daniel Goleman
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
It’s all about people - and processes that work for people
The single biggest reason for the astonishingly high
70% failure rate of ALL business change initiatives
has been the over-emphasis on process rather than people.
The failure of leadership to take full account of the impact of change
on those people who are most impacted by it.
Closely allied to that reason is the lack of
process to directly address the human aspects of change.
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
70% of all change initiatives fail to deliver
the anticipated benefits...
...and that was before
the current financial meltdown.
Now… getting it is right is business critical!
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
70% of all change initiatives fail to deliver
the anticipated benefits
WHY...?
(1) The gap between the strategic vision and a successful programme implementation
and the lack of a practical model and tools to bridge that gap
(2) The “hidden and built in resistance to change”of corporate cultures
and the lack of processes to address this
(3) Failure to take full account of the impact of the changes
on those people who are most affected by them
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
I provide specialist support for directors
delivering significant change initiatives specifically for:
 Programme directors of established programmes
 Divisional directors of corporates
 Directors of mid-range corporates
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Typical entry scenarios
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“We’ve done the strategic review, so… how do we do this and make it work...?”
“We know what we’re doing and we know what the issues are…
we just need some extra flexible resource to help get it delivered on time…”
“We’re up and running, and...we’re up to our necks in alligators…”
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Specialist support that:
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Focuses on the areas outside of the scope of traditional programme
and change management methodologies
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Gets "under the radar", "behind the lines" - and does "whatever it takes"
to ensure that you DO succeed and DON'T become part of the 70% of failures:
1. Before you have an issue - to anticipate it
2. When you have an issue - to neutralise and resolve it
3. After you’ve had an issue - to make sure it doesn’t happen again
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
So what’s my USP?
(1) “ ...you don’t pay me to understand your business”
 Within agreed term of reference 2 - 10 days at my expense
 Following initial meeting(s) - the first step is always a preliminary analysis
 You don’t pay me to understand your business, you get to see me in action
and to decide if you want to work with me
 I get to see if I can help you and if I want to
 Your deliverable is a verbal debrief, a one page summary and (if appropriate)
an outline proposal for the next step
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
So what’s my USP? (cont)
(2) “...been there, seen it, done it...and then some!”
 20 years cross-sector experience with 100 + companies as an independent
resource to directors and senior management, in Corporate, SME and OMB
environments
 Multi-disciplinary functional experience
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Programme management – support & recovery
Organisational change & development
Troubleshooting & business risk assessment
Business process engineering & design
I.T. impact assessment
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Market / Customer / Competitor analysis
Direct marketing
Sales management & training (B2B)
Business consultancy & strategy review
Business development (B2B)
 Resources
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Best mix of your in-house methodologies and my own proprietary tools and techniques
Work alone and/or create teams with your people
My own extensive network of associates and trusted former colleagues
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Specifically - how can I add value
to your change initiative ?
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Define and create a programme to deliver your change initiative and the benefits
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Address key areas outside of the scope of MSP, PRINCE and other traditional tools
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Manage the politics and act as “guardian of your best interests”
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Test your programme’s impacts on all key stakeholders - and remove resistance
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Risk assess your programme and implement what has to be done to avoid failure
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Ensure buy-in and motivation to change management requirements
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Manage complex interfaces and relationships with key stakeholders and contractors
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Identify and resolve the cultural gaps and issues - the hidden source of all resistance
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
A few of the organisations I have helped
PROGRAMME DELIVERY
BUSINESS DEVELOPMENT
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Bull Information Systems
COLT Telecom
DPDS Consulting Group
Eastern Group / TXU Europe
FOCUS Consulting Group
Strachen & Henshaw (Weir Group)
Stockport NHS Trust
Oakland International
BUSINESS CONSULTANCY
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Action Computer Supplies
Dun & Bradstreet
BT
ICT Donnelly
M & S Financial Services
Sun Banking Corporation
Telecom Eirean
Devon County Council
D & B Software Services
Farnell Electronics
Flight Electronics
Forward Trust
Gestetner
ITT Industries
Kent Enterprise Office
McDonnell Douglas
Mettler Toledo
Osram
Portsmouth City Council
Schlumberger Industries
Southern Electric
SPP Pumps
Standard Chartered
UCB Bank
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
What people say about me…
“...objective and extremely constructive… Stephen displayed absolute honesty, integrity and diplomacy…”
Paul Ziolek
Operations Director
Oakland International Ltd
“…Stephen displayed skill and confidence in designing and implementing the business, management and
communication processes required to fast-track the programme delivery…”
“…he fulfilled a key role in the relationship management of a major subcontractor to ensure that contractual delivery
dates were met… a ‘delivery mentality ’ … Stephen is a considerable asset to the senior management of any large
programme…”
Terry Dewhurst
Director, IT Transformation & Business Change
lastminute.com
“...effective in coming to a holistic and perceptive diagnosis of the key issues… I recommend Stephen as a resource
for aiding improvements and analysing key issues that will lead to this…”
Ann Barnes
Director of Operations & Performance
Stockport NHS Trust
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Where are you hurting most?
 What is the impact of this?
 What is your best outcome?
 Should we be talking…?
Stephen Warrilow - Programme Delivery
www.strategies-for-managing-change.com
Specialist support for directors
delivering significant change initiatives
 I look forward to hearing from you
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01275 349878
07860 215986
[email protected]
www.strategies-for-managing-change.com
Lynton Glenthorne Ltd, 2 Beach Mews, The Beach, Clevedon, Bristol, BS21 7QU
Thank you for your time