FAQs for DataRoam Settings
1. What is My DataRoam Settings?
My DataRoam Settings is a network-based solution that helps you monitor and manage your
data roaming usage. Roaming subscribers can customize their preferred data roaming settings
before travel to control their data roaming usage. It is also able to identify customers who are
subscribed to any DataRoam Plan and if there is accidental roaming on a non-preferred
operator, an alert will be sent to notify the customer to stay connected with our preferred
operator.
Key Features:
 Receive data roaming usage alerts via SMS, Email and Flash SMS.
 Check data roaming usage charges incurred within each billing cycle.
 Limit your pay per use data roaming quota to control your usage.
 Notify you when you roam on a non-preferred operator (only applicable if you roam in
destinations covered by Singtel’s DataRoam Plans)
2. How will I be notified when I incur data roaming usage?
By default, you will receive the alert via SMS on your registered Singtel Postpaid mobile
number. However, you can visit My Account and nominate an alternate mobile number. You
can also choose to receive the alert via email or Flash Message or on all the 3 modes. At any
time, you can only be notified via SMS on 1 mobile number and 1 email address.
3. What are the different data roaming usage alerts?
Roaming pay per use data alert
By default, you have been pre-set to the tier 1 alerts which consists of up to 3 alerts threshold.
You will receive 1 SMS when your usage reached each threshold. However, if you want to
continue to use data roaming after $100, you may change your alert setting to higher tiers to
continue receiving usage alerts. Following are the other alert tiers available:
Tier
Usage amount Alert Threshold
1
2
3
4
5
$100
$200
$500
$1,000
$5,000
$50, $80, $100, $150, $200, $400, $800
$50, $100, $160, $200, $300, $400, $800, $1,600
$50, $250, $400, $500, $750, $1,000, $2,000, $4,000
$50, $500, $800, $1,000, $1,500, $2,000, $4,000, $8,000
$50, $2,500, $4,000, $5,000, $7,500, $10,000, $20,000, $40,000
Roaming pay per use data alert for customers with auto suspension enabled
If you have opted in for auto suspension and selected pay per use data roaming quota at $100,
you will receive 3 usage alerts at - $50, $80 and $100. You will automatically be suspended
from data roaming after your data usage accumulates to $100. Suspension will not be lifted
until your next billing cycle. You may choose to resume data usage by changing to a higher
roaming usage quota via My Singtel app or dial *7626 (*ROAM) in Singapore or SMS ‘*7626’
to 3333 while overseas.
Tier
1
2
3
4
5
Usage amount
$100
$200
$500
$1,000
$5,000
Alert Threshold
$50, $80, $100
$100, $160, $200
$250, $400, $500
$500, $800, $1,000
$2,500, $4,000, $5,000
Please take note of the following:
 Customers will receive alerts when their data roaming usage exceeds the specified
thresholds of the selected usage alert tier in each bill cycle. Bill cycle refers to the date
duration that the customer is being billed. For example, if the bill cycle is on 10 January,
the bill cycle for that month is 10 January - 9 February.
 The data roaming usage counters will be reset at the start of the next bill cycle.
 Auto suspension is enabled for all postpaid mobile NRIC registered customers
WEF 29 Jan 2013. The pay per use data roaming quota is pre-set at $500.
Customers who have enabled auto suspension before 29 Jan 2013 will not be
affected by this change.
DataRoam Plans Usage Alert
If you have subscribed to DataRoam Plans, you will receive alerts depending on the plan that
you have subscribed to.
Note: Alerts are sent out based on Eastern Standard Time for destinations with multiple time
zones.
DataRoam Plans
ReadyRoam 1GB 30 Days
DataRoam Unlimited Daily
DataRoam 100MB Daily
DataRoam Monthly Recurring
DataRoam 100MB 30 Days
Alerts sent
3 and 6 hours before expiry
Data usage up to 70% and 100% of the bundled plan
3 hours before expiry and upon expiry
3 hours before expiry and 5 minutes before expiry
Data usage up to 50% and 90% of the bundled plan
Data usage up to 50% and 100% of the bundled plan
3 & 6 hours before expiry
Data usage up to 50% and 100% of the bundled plan
4. How can I turn on auto suspension? Is it automatic?
With effect from 29 Jan 2013, auto suspension is automatically enabled for all NRIC registered
mobile customers who have not set a pay per use data roaming quota. This quota will be preset at S$500. Customers who have enabled their pay per use data roaming quota before 29
Jan 2013 will not be affected. You may change your quota via the following modes:


Activate My Singtel app and go to Roaming tab > Roaming Settings > Alert Settings
Dial *7626 (*ROAM) in Singapore or SMS '*7626' to 3333 while overseas > reply 10 >
reply 2
Note: roaming charges apply for accessing above modes outside of Singapore.
5. How can I continue to use data roaming when my data roaming usage is being
suspended while I am overseas?
You may access the following modes to change to a higher pay per use data roaming quota
to continue using data roaming:
 SMS '*7626' to 3333 > reply 10 > reply 2
 If connected to a WiFi connection,
 Activate My Singtel app > Roaming > Roaming Settings > Alert Settings
6. How can I enable or disable data roaming?
You can enable or disable data roaming via the following avenues:
 Activate My Singtel app and go to Roaming tab > Roaming Settings
 Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas) > reply 11
 Flash Message (*100#) when you are overseas
7. How can I view my data roam usage?
You can view it via the following avenues:
 Activate My Singtel app and go to Roaming tab
 Dial *7626 (from Singapore) or SMS '*7626' to 3333 (when overseas) > reply 10 > reply
1
 Flash Message (*100#) when you are overseas
Please note that prevailing roaming SMS or roaming data charges apply if you are checking
overseas.
8. I am a Multi-SIM user. How will I receive the alert?
You will receive the alert on your Primary SIM card, which is also the card where you receive
your incoming calls and SMS.
Note: Please turn off data roaming on the other devices using the Multi-SIM cards as you will
receive alerts due to usage on the other devices.
9. What are the scenarios where I will not receive the alerts?
You will not receive the alerts if you have chosen to disable the 'Roaming pay per use data
alert' and 'Data roam usage alerts'. You will not receive the alerts too if you have disabled data
roaming.
10. What are the scenarios where I will not receive the non-preferred operator alert?
You will not receive the alert if you are not subscribe to any DataRoam Plans at the time
when you roam on a non-preferred operator. If you have travelled to a destination that is
not covered by our DataRoam Plans, you will not receive the alert too.
11. I am a Singtel Mobile customer. Can I opt out or terminate the alerts?
The alerts are meant to help you monitor your data roaming usage and to prevent you from
incurring data usage unknowingly. However, you may choose to opt out of the alerts by
disabling them via My Singtel app.