November 2014
KNOW SOMEONE WHO COULD USE A HUG?
JUST IN TIME FOR THE HOLIDAYS: HOME UTILITY GIFT (HUG) CERTIFICATES.
It happens every year. You find yourself stumped over what
to get that one person on your holiday
list who’s impossible to buy for.
The solution: A Home Utility Gift (HUG)
certificate.
A HUG credits the utility account of any
KU customer in the amount you choose
(minimum $25). When you purchase a
HUG, we’ll automatically deduct the
amount of your purchase from the
recipient’s next bill. We’ll even mail you a gift
certificate you can present to the recipient.
HUGs are especially ideal for families in need,
senior citizens, newlyweds and college students
who live off-campus, as well as for churches,
non-profits and social service organizations.
For more information about the HUG
program, visit our website at lge-ku.com and
enter the word HUG in the search field or call
1-800-981-0600 to speak with a representative.
PLANT FOR THE PLANET. NOW ACCEPTING APPLICATIONS.
Trees are vital to our ecosystem and to our
energy future. In addition to their natural
beauty, trees reduce energy bills by
providing summer shade, winter warmth
and winter windbreaks. That’s why we’re
committed to increasing the population of
healthy trees in our community.
continue their successful tree-planting efforts.
We’ve designated up to $75,000 each year
toward this initiative.
We offer one-year grants of $500 to $5,000 for
urban, suburban or rural projects that meet
program objectives. Tree planting can take
place in forests and parks or along parkways
and roadways.
Our Plant for the Planet program — modeled
after the United Nations Environment
Program’s (UNEP) Plant for the Planet:
Billion Tree Campaign — is a matchinggrant tree-planting program designed
to encourage nonprofit organizations
and local government agencies to
For more information on the Plant for the
Planet Grant Program, and to apply for a
grant (deadline to apply is December 1),
visit lge-ku.com/environment/plantplanet-contact-form.
HOLIDAY BONUS
EARN REBATES ON HIGH-EFFICIENCY APPLIANCES.
Planning to purchase a new appliance this holiday season? If so,
our Home Energy Rebates Program can help make high-efficiency
appliances more affordable. Rebates are available for the
following ENERGY STAR®-certified appliances:
Appliance
Rebate Amount
Refrigerator
$100
Clothes washer
$75
Dishwasher
$50
Freezer
$50
Rebates also are available for high-efficiency
central air conditioners, air-source heat
pumps, heat pump water heaters,
window film and replacement
windows that meet our
qualifications.
Before you buy, check
our website at
lge-ku.com/rebate
for a complete list
of eligibility
requirements on models
that can earn you cash
back. Happy shopping!
Sign up for paperless billing when you sign in or register your account at my.lge-ku.com.
WINTER'S COMING. ARE YOU READY?
There’s no way around it. Old Man Winter will soon be paying us
all a (hopefully not too) lengthy visit. Make the best of it with
these home winterizing tips:
• Have your HVAC system professionally inspected to ensure it is
working as efficiently as it should.
• Clean registers, baseboard heaters and radiators.
• Check and, if necessary, replace the furnace filter once a month
or as recommended by your furnace manufacturer.
• Have your heating ducts professionally cleaned.
• Caulk or use weather stripping around drafty windows and
doors; you can also tape clear plastic film to the inside of
window frames.
• Install tight-fitting, insulating drapes or shades on windows that
feel drafty after weatherizing.
• When the
fireplace isn’t
in use, make sure
the damper is
fully closed. You
can also stuff
newspaper in
the chimney to
eliminate drafts.
Don’t forget to remove it
before you build a fire.
• Shut off the water to the
outside spigots to prevent pipes
from bursting.
A MAJOR MILESTONE IN RECYCLING
THE FRIDGE AND FREEZER RECYCLING PROGRAM REACHES THE 20,000 MARK.
The numbers don’t lie. Our Fridge and Freezer Recycling program has been a huge success. And
we have you to thank.
In just two years, residential customers have offered up 20,000 refrigerators and freezers for recycling
through the program.
That’s a big number, but what does it really mean?
It’s the equivalent of more than 15,000 megawatt-hours of energy offset – enough energy to power
more than 1,200 homes for an entire year.
All told, more than three million pounds of metal and plastic have been recycled rather than placed
in a landfill. That’s a number we can all be proud of.
Got an older, working refrigerator or freezer you’d like to recycle (and get a check for $50)? To get
started, visit lge-ku.com/recycle or call 1-800-356-5467.
HOLIDAY HOURS
During the holidays, we’ll have a number of employees who will
work round-the-clock to ensure you continue to receive safe and
reliable service. However, our walk-in customer service centers and
call centers will be closed on Wednesday and Thursday, December
24 and 25, as well as on Thursday, January 1.
your bill on our secure website or use our automated telephone
system to learn your due date or amount due. And if you wish to
make a payment, sign in to your online account at lge-ku.com or
call 1-800-981-0600 and press 1-2-3. For a complete list of bill pay
options, visit lge-ku/ways_to_pay.asp.
Your bill will not be due on any of these days, but you can view
Have a warm and wonderful holiday season!
KU
Contact
Information
CUSTOMER SERVICE
Self-Service by touch-tone phone
or web:
Anytime day or night
Full Service:
Monday – Friday
7 a.m. – 7 p.m. (Eastern Time)
For Hearing- or Speech-Impaired
Dial 711
By Phone
1-800-981-0600
Visit our website:
lge-ku.com
Editor
[email protected]
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