Recruitment Information Pack
Team Manager
Adult Social Services
11865 SSWE
This Recruitment Information Pack contains:

Section 1 - Job Description and Person Specification

Section 2 - Information about working for Norfolk County Council

Section 3 - Standard Terms and Conditions

Section 4 - Procedure for application
For information on Departments within Norfolk County Council and living and working in
Norfolk click on the link below
Link: www.norfolk.gov.uk/jobsandcareers
“The authority is committed to safeguarding and promoting the welfare of children, young
people and vulnerable adults and expects all staff and volunteers to share this commitment.”
Contents
(If you are viewing this document online, click on the headings below to jump to the
relevant section)
Section 1 – Job Description and Person Specification ......................................................... 3
1.1. Job Description ............................................................................................................. 3
1.2 Person Specification ...................................................................................................... 3
Section 2 - Information about working for Norfolk County Council ...................................... 8
2.1 Details regarding the post .............................................................................................. 8
2.2 Benefits .......................................................................................................................... 9
2.3 Notice........................................................................................................................... 10
2.4 Requirements of the post ............................................................................................. 11
Section 3 Standard Terms and Conditions ........................................................................ 13
3.1 Probationary period..................................................................................................... 13
3.2 Equal opportunities ..................................................................................................... 13
3.3 Data protection ........................................................................................................... 13
3.4 Confidentiality policy ................................................................................................... 13
3.5 Standards of conduct and behaviour .......................................................................... 13
Section 4 - Procedure for application ................................................................................ 13
2
Section 1 – Job Description and Person Specification
1.1. Job Description
Job Purpose:
To lead and manage a multi disciplinary, multi agency team in health and social care.
The overall aim of the team will be to maximise independence and choice for individuals
and to provide a streamlined health and social care service.
Reports to:
Head of Social Care/Head of Health and Social Care
Responsible for:
Any staff in teams including:Practice Consultants, Social Workers, Occupational Therapists and Competency-based
staff, Health Staff.
Key Accountabilities:
1.
To manage in accordance with the principles of personalisation the assessment,
case management and treatment of individuals and ensure effective
implementation of all relevant agencies policies and procedures
2.
To supervise and actively manage the performance of the whole team, ensuring
the highest possible standards.
3.
To supervise and appraise team members, and to directly supervise Practice
Consultants in the Team.
4.
To oversee the work of the team and ensure workflow and effective prioritisation
5.
To have an excellent working knowledge of key operational priorities, legislation,
and procedures
6.
To ensure all team members have access to the knowledge, training, and
development necessary for them to carry out their work effectively
7.
To understand the professional development (CPD) requirements of different
specialisms, eg social work, occupational therapy, and other health practitioners
and ensure these are completed.
8.
In multi agency teams, ensure staff comply with each agency’s requirements
regarding recording and maintaining information and data
9.
To build and maintain strong multi disciplinary and multi agency relationships.
3
10.
To oversee all budgets, including staff and purchasing budgets, and deliver
reports regarding these as required.
11.
With the Head of Health and Social Care and the Head of Locality Commissioning
to lead or support projects and service developments in the locality or service area
(relevant to the team).
12.
To investigate complaints and respond in the statutory time frame, being
competent and sensitive and identifying learning or change required as a result.
13.
To ensure service delivery of the team is equitable and meets the ethnic, religious,
cultural and linguistic requirements of service users and carers and to challenge
practice that discriminates.
4
1.2 Person Specification
Criteria required by the appointee to ensure job effectiveness
E = Essential
D = Desirable
Qualifications
1
2
3
4
Degree or diploma in Social Work or Occupational Therapy
CSS or CQSW
E
To be registered and maintaining your registration with the
Health Care Professions Council
E
Commitment to undertake relevant Management Training
including post-qualifying units
E
Hold relevant management qualifications
(at post qualifying level, NVQ Level 5 or equivalent)
D
Knowledge
1
A minimum of 3 years post qualifying experience
E
2
Knowledge and understanding of relevant Health and
and Social Care legislation
E
Knowledge of current policy and practice within Health
and Social Care
E
A commitment, knowledge and understanding of
Equal Opportunities Policy and anti-discriminatory practice
E
5
Knowledge of Electronic Case Management Systems
E
6
Commitment to evidencing the appropriate manager induction
Standards and continuing personal development
E
Be able to communicate clearly and appropriately with members
of the public, colleagues and staff in other agencies – verbally,
on the telephone and in writing
E
2
Be able to lead and motivate staff and to implement change
E
3
Be able to assess risk and take appropriate management action
E
4
Be able to plan and prioritise workload within the team and to
determine the allocation of resources within a set budget
E
3
4
Skills
1
5
5
Be able to demonstrate good keyboard skills with a view to using
various computerised and electronic case management systems
E
An ability to develop and change in light of the changing health
and social care policy environment
E
Able to plan, manage, prioritise workloads, demonstrating good
time management skills
E
8
Able to chair meetings effectively
E
9
Ability to prepare and present reports and other documents;
contribute to teaching and to deliver presentations
E
Able to work effectively under pressure within Departmental
procedures and respond effectively in a crisis
E
Able to represent the department in a responsible and effective
manner
E
Ability to participate effectively in recruitment and selection
and identify training/development needs of team
members
E
Able to demonstrate the ability to work within a complex
environment and demonstrate a high level of perseverance,
being committed to seeing plans through to implementation.
E
Able to negotiate and reach compromises in a manner
which inspires confidence and respect from others,
both within and outside the organisation
E
To be able to adopt a learning attitude and have the ability
to adapt to change.
E
Able to liaise effectively within the department and other
agencies and voluntary organisations
E
Able to work effectively as a member of a multi-disciplinary
team, as appropriate.
E
Ability to gather qualitative and quantitative information and
analyse objectively
E
19
Ability to assess risk and take appropriate action
E
20
Ability to manage complex relationships
E
6
7
10
11
12
13
14
15
16
17
18
Experience
1
Experience of budget management and understanding
of strategic financial planning
D
6
2
3
4
5
Experience of managing, supervising and
developing staff within a multi-disciplinary environment.
E
Experience of partnership working with a wide
range of statutory and independent organisations
E
Understanding of person-centred planning and
experience of working in a person-centred way
D
Experience of commissioning, developing and monitoring
services to achieve high quality services at best value
E
Other Requirements/Constraints
1
2
Access to a vehicle/ability to travel to venues not accessible by
public transport
E
Willingness to work towards relevant Management training
(at NVQ Level 5 or equivalent).
E
3
Must be able to work evenings and exceptionally at weekends and
Bank holidays when necessary
E
4
Willingness to work in a range of settings depending on the needs of
the service
E
5
To adhere to and apply the code of ethics of the HCPC
E
6
A willingness to undertake continuous professional development
E
The criteria are subject to reasonable adjustment to enable disabled candidates to
fulfil the requirements of the job.
General Information

The job description details the main outcomes of the job and will be updated if these
outcomes change.

All work performed/duties undertaken must be carried out in accordance with
relevant County Council and Departmental policies and procedures, within
legislation, and with regard to the needs of our customers and the diverse
community we serve.

Job holders will be expected to understand what is meant by safeguarding
vulnerable groups (children, young people and adults) and how to raise concerns.

Job holders will be expected to be flexible in their duties and carry out any other
duties commensurate with the grade and falling within the general scope of the job,
as requested by management.
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Section 2 - Information about working for Norfolk County Council
For the Post of – Team Manager
You may find it helpful to know the following information about this position. If you already
work for Norfolk County Council (NCC) some terms and conditions of this role may differ to
those of your present position.
2.1 Details regarding the post
Duration
The post advertised is a fixed term appointment until 28 February 2017.
Salary
The scale for this post is L, currently £19,584 to £21,379 per annum. (Full time equivalent
is £39,168 to £42,759 per annum)
Salary is paid in 12 equal instalments on the 19th of each month directly into your bank
account and covers work carried out in that calendar month.
Progressing through your grade
Subject to your performance appraisal result, your salary will rise within the scale by one
increment each year up to the maximum of the scale. Increments are awarded annually on
1 July.
Hours of work and working arrangements
The normal working week is 18.5 hours, Monday to Friday and covers 52 weeks per year.
Your working pattern will be arranged with your line manager, in accordance with NCC’s
policies and procedures (i.e. compressed hours, flexitime, on a rota basis).
You will be required to work flexibly to meet the needs of the service including evenings
and weekends.
Additional hours worked are covered by NCC’s Working Arrangements, Additional
Payments Policy and Procedure. Further information can be obtained by clicking on the
link below
Link: Working Arrangements, Additional Payments Policy & Procedure
Senior posts
You will be required to work the hours to meet the demands of the job and overtime is not
paid.
Other occupations
You will be required to devote the whole of your time to the duties of the post, and will
have to seek approval if you wish to engage directly or indirectly in any other paid
employment.
Location
The post will normally be located at County Hall, Martineau Lane, Norwich, Norfolk, NR1
2DH or at any such other locations as reasonably required by your service with the County
Council.
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Remote access/mobile working
You will be able to use mobile technology to access and use information from a variety of
sites which will offer flexibility and reduce travelling time. You may also, if you wish, do
some work at home. Remote access working is NOT home working and the provisions of
the home working scheme do not apply.
Information on the department
For information on the NCC department where this post is based see the ‘Departments at
Norfolk County Council’ tab on NCC’s jobs and careers web page. Click on the link below
to access the jobs page.
Link: www.norfolk.gov.uk/jobsandcareers
2.2 Benefits
Annual leave entitlement
The chart below shows the annual leave entitlement you would receive which is dependent
on scale and continuous service
Scale
Up to top of E
F and G
H to M
N and above
Spinal Column
Points
Up to 21
22 to 28
29 to 52
53 to 62
Length of continuous service in complete years
immediately prior to commencement of leave
year
Below 5
5 or more but
10 or more
less than 10
24
25
27
28
Days per annum
29
29
29
29
29
29
30
31
Part time workers – If you are applying for a part time post, leave will be calculated on a
pro rata basis
Pension
The Local Government Pension Scheme helps you save for your pension in a tax efficient
way and links the amount of pension you receive to how much you earn each year - giving
you a guaranteed amount when you retire.
You will be enrolled in the scheme and will contribute between 5.5% and 12.5% of your
pay depending on how much you earn. Your contribution rates are shown in the table
below and we pay 15.5%.
Member Contribution Table from 1 April 2015
1
Up to £13,600
5.5%
2
£13,601 - £21,200
5.8%
3
£21,201 - £34,400
6.5%
4
£34,401 - £43,500
6.8%
5
£43,501 - £60,700
8.5%
6
£60,701 - £86,000
9.9%
7
£86,001 - £101,200
10.5%
8
£101,201 - £151,800
11.4%
9
More than £151,800
12.5%
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Facilities
Facilities at County Hall include a staff restaurant, shop and a sports and social club.
Facilities will vary at different locations.
Car parking
There is parking available at some of our sites and most are serviced by good public
transport links. We will tell you about the travel options for this site at interview.
Employees are generally encouraged to find alternative ways of travelling i.e. walking,
cycling, car sharing, public transport.
Kid Ease Nursery
NCC is pleased to have a Kid Ease nursery located within its grounds at County Hall. Kid
Ease is an independently run organisation and offers priority spaces to NCC employees,
Members and companies owned in whole or part by NCC. You can save on the cost of
fees by using childcare vouchers.
Salary Sacrifice Schemes:
Savings are gained as you don’t pay tax or national insurance on these schemes. Please
note that if you are in receipt of tax credit then this could be affected.
 Childcare vouchers
As part of its family friendly initiative, NCC works with Kiddivouchers to provide
childcare vouchers to employees.
 Cycle2work
NCC runs a cycle2work salary sacrifice scheme through Halfords (although some local
independent stores can also be used). The window or opportunity to apply is open in
April/May or September/October each year.
 Buying Additional Annual Leave
It is possible for some staff to purchase up to two weeks additional annual leave
through the NCC salary sacrifice scheme.
Norfolk Rewards
This is a savings platform which can be accessed by employees to make everyday
purchases at reduced costs. Employees can save money by purchasing reloadable cards,
obtain cash back through online purchases, and even make instant savings in some
stores.
2.3 Notice
This is a fixed term contract and should you wish to end your contract early then you are
required to give two month's notice of termination of employment. There may be
circumstances whereby NCC requires the appointment to terminate prior to the specified
date/reasons given in 2.1. In these circumstances, NCC will provide you with appropriate
notice.
You are entitled to receive a similar period to the notice you have to give or the minimum
statutory provision under the Employment Rights Act 1996, whichever is the greater, as
set out below:
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Period of continuous employment
Minimum notice period
Four weeks or more, but less than two years
One week
Two years or more, but less than 12 years
One week for each year of continuous
employment
12 years or more
12 weeks
2.4 Requirements of the post
Qualifications
If you are required to hold a particular qualification for a post it is your responsibility to
provide the relevant certification, to prove you are suitably qualified.
If a post requires you to take training or additional qualifications then, by accepting this
post, you are agreeing to do the training or take the qualifications.
Failure to produce documentary evidence of qualifications or undertake required
courses/training may result in the termination of your employment.
Medical examination
To ensure the post will not have a detrimental affect on your health or your health on your
work, you will have to complete a medical questionnaire on appointment and may be
required to have a medical before the appointment can be offered formally. This is to
confirm that you are able to satisfactorily carry out the post without any impact on your
health (taking account of any reasonable adjustments required).
Immigration, Asylum and Nationality Act 2006
Before you can start working for NCC a check will need to be carried out to ensure you are
eligible to work legally in the UK. This check will be undertaken in accordance with the
Immigration, Asylum and Nationality Act 2006. You must supply proof of your entitlement
to work in the UK by producing certain document(s) and you will be asked to bring these to
your interview if you are shortlisted.
Further information on working in the UK can be found by clicking on the link below to the
UK Border Agency website.
Link: http://www.ukba.homeoffice.gov.uk/visas-immigration/working/
Social Workers
All newly qualified Social Workers will be required to undertake and satisfactorily complete
the Assessed and supported year in employment (ASYE) upon joining NCC.
Social Work regulation
NCC will require proof of your Health and Care Professions Council registration before you
can be offered a role that requires you to practice as a Social Worker. The professional
title of Social Worker is protected, which means that it is a criminal offence to call yourself
or portray yourself as a Social Worker unless you are registered.
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Occupational Therapists
For Level 1 Occupational Therapists progression to scale J is dependent on satisfying the
criteria for progression to Level 2 subject to achieving a minimum of 12 months post
qualifying work involving case responsibility appropriate for a Level 1 Occupational
Therapist.
There is a framework for OT progression which will be outlined at interview
Occupational health registration
NCC will require proof of your Health and Care Professions Council registration before you
can be offered a role that requires you to practice as an Occupational Therapist
Disclosure and Barring Service (DBS) checks
As this position meets the definition of regulated activity under the Protection of Freedom
Act 2012, appointments to this post will be subject to an enhanced DBS check with barred
list check
Employment can commence once the check has been satisfactorily completed. If a
candidate has a conviction on their DBS check, an assessment of the relevance and
impact of the conviction in relation to the post will be done to determine if the job offer can
be confirmed. Please click on the following link for further information on NCC’s Policy for
employing individuals with convictions
Link - Employment of persons with criminal convictions
For information about how DBS information is retained, stored and disposed of click on the
link below:
Link - Security Policy for dealing with disclosure and disclosure information
It is a serious criminal offence to knowingly apply for posts when you have been barred
from working with children/young people and/or vulnerable adults.
Additional questions for roles working with children, young people or vulnerable
adults to be explored at interview
As this post involves working either with children and young people or vulnerable adults
Warner or Safer care motivational type questions may be asked during the interview
process. These questions are asked to establish your suitability to work with vulnerable
groups by understanding your attitude, behaviour and responses to situations.
The questions will relate to your inspiration for working with vulnerable groups, your ability
to build relationships and your resilience when working with such groups and may also
explore your attitude to the use of authority.
If you feel you would find these questions about yourself difficult to respond to then you
may wish to reflect upon your suitability for the post.
Transport status
If the post requires you to travel as part of your duties, you are responsible for your own
travel arrangements. Any mileage undertaken on behalf of NCC will be paid at the
appropriate rate and will be paid within Her Majesty’s Revenue and Customs guidelines. If
you use your own vehicle for the purposes of work you must ensure that your insurance
policy covers you for this purpose (and carrying passengers, if applicable).
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No smoking
The County Council operates a 'Smoke Free Premises policy'
Section 3 Standard Terms and Conditions
3.1 Probationary period
All new employees of NCC will be required to complete a six month probationary period,
even if they have previous local government service. This may be extended in some
circumstances.
3.2 Equal opportunities
NCC seeks to ensure that all employees are selected, trained and promoted on the basis
of ability, the requirements of the post and other similar and objective criteria. The gender
identity, disability, marital status, ethnic origin, age, pregnancy status, religion or belief, or
sexual orientation of an applicant or employee does not affect the employment
opportunities made available, except as permitted by legislation. In addition, applicants
declaring a disability who meet the minimum (essential) criteria for a vacancy will be
invited for interview.
3.3 Data protection
NCC is required by law to comply with the Data Protection Act 1998. Employees have an
important role to play in ensuring that personal information is processed lawfully and fairly.
Personal information is information relating to a living individual who can be identified. It is
each individual employee’s responsibility to handle all personal information properly no
matter how it is collected, recorded and used, whether on paper, in a computer, or on
other material. Personal information must not be disclosed to others unless authorised to
do so. Every employee should familiarise themselves with NCC’s Data Protection Policy.
3.4 Confidentiality policy
NCC operates a Confidentiality Policy and Code of Conduct. Employees have an
obligation to respect the confidentiality of information acquired in the course of their work
and must not disclose information about employees, clients, councillors, council finances
or any other council business. Employees must not use such information for their personal
advantage or gain or pass it to others who may use it for their advantage or gain.
3.5 Standards of conduct and behaviour
NCC has a policy on the standards of conduct and behaviour expected of their employees
which can be accessed through the link below. It gives guidelines on issues like outside
commitments, conflict of interest, relationship to members etc.
Link. - Standards of conduct and behaviour policy
Section 4 - Procedure for application
Internal applicants
If you are applying for this post on a secondment basis please ensure you have your line
manager’s permission before submitting your application.
All applicants
To apply for this vacancy please complete the online application form
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We would like to make you aware that priority consideration for this post may be given to
current employees who are affected by restructure within the organisation or are in a
redeployment position.
Employees in a redeployment situation
The closing date for redeployees who are eligible for priority consideration is: 27 April
2016.
If this date has passed and the post is still available (see closing date below) you may
apply in open competition.
If you are a current NCC employee who is in a redeployment situation you will have been
sent information about the redeployment process together with a link to enable you to
complete and submit the online application form if this post is of interest to you. If you are
unsure of your redeployment status please contact [email protected] or
01603 222212.
For further information on redeployment including information on trial periods,
compensation and other conditions of redeployment please click on the link below
Link - NCC's Redeployment Policy and Procedure
Internal/External applicants
The closing date for application forms is: 5 May 2016.
Please contact the HR Direct on [email protected] or (01603) 222212 if you have
any special requirements which would help you to attend interview if you are shortlisted,
such as learning support (eg materials or information in a different format, large print,
coloured paper) or access requirements (eg mobility, visual or hearing impairment aids
etc).
All correspondence will be via email, therefore please check your account regularly,
alternatively all correspondence can be accessed through NCC’s website when you log in
at www.norfolk.gov.uk/jobsandcareers and select ‘Search and apply for vacancies’ (if you
are a redeployee this can be accessed when you log in using the link you have been sent.
You can also track the progress of your application form on the candidate homepage.
Thank you for your interest in this post. If you have any queries please contact HR Direct.
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