The 2015 Call Center Week Excellence Awards honor, recognize and promote the most
innovative call center solutions and individuals over the past year. The awards are dedicated
to recognizing superior thinking, creativity and execution across the full spectrum of call center
functions.
Join us during the gala awards dinner Tuesday June 16, 2015 from 6:00 PM-9:00 PM as winners are
recognized for their unique achievements. Don’t miss your opportunity to meet with current and
future leaders in call center excellence.
2015 CALL CENTER WEEK EXCELLENCE AWARDS DEADLINES
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Applications Due: Friday, March 20, 2015
Finalist Announcement: Last Week in May
Winners Announcement: June 16, 2015 during the Dinner Awards Gala
AWARD CATEGORY: BEST USE OF VOICE OF THE CUSTOMER (VOC)
PART1:
GENERAL INFORMATION
Company Name:
Your Name:
Your Title:
Your Email Address:
Telephone:
Organization
Revenue:
# of Employees:
AWARD CATEGORY: Best Use of VOC www.callcenterweekawards.com
GENERAL CALL CENTER QUESTIONS
Please respond to the following questions so we can better understand your organization.
The number of agents within your call centers:
The number of call center locations:
The major challenge facing your call center currently:
Major success over the last 18 months:
Who does the head of the call center report into:
List of your technology vendors:
List of your non-technology vendors (i.e. consultants):
Type of call center (i.e. internal contact centers, sales
centers, customer service centers, etc.):
Inbound, outbound, or both:
BtoB, BtoC, or both:
Specific country or countries:
PART 2:
CATEGORY SPECIFIC QUESTIONS
1. Describe what strategies you are implementing to deepen the understanding of your
customer by engaging with them across multiple touch points and channels:
(Worth 20 points maximum)
2. Detail how you are leveraging VOC to personalize the customer experience.
(Worth 20 points maximum)
3. Tell us how your entire organization is now focused on the VOC. Have you taken any
measures to break down functional silos for a truly customer-centric approach?
(Worth 20 points maximum)
4. Share how you translate feedback into action, and are creating, empowering and enabling
your team and customer base to become true brand advocates:
(Worth 20 points maximum)
5. How are you designing, orchestrating and improving customer experiences across every
customer interaction? Explain how you are transforming your business culture into a truly
customer centric enterprise:
(Worth 20 points maximum)
AWARD CATEGORY: Best Use of VOC www.callcenterweekawards.com
TO SUBMIT YOUR 2015 CALL CENTER WEEK EXCELLENCE AWARDS APPLICATION:
Please submit your application by March 20,2015 via e-mail to [email protected]. Your
application will be reviewed by our 2015 Call Center Week Excellence Awards Committee.
NEXT STEPS TO 2015 CALL CENTER WEEK:
All finalists for the 2015 Call Center Week Excellence Awards will be notified during the last week
in May 2015 via e-mail and phone. Finalists are encouraged to attend Call Center Week and
participate in the Call Center Week Excellence Awards Ceremony. You must be a registered
attendee at Call Center Week to be eligible for an award.
IN THE EVENT THAT YOUR COMPANY/INDIVIDUAL APPLICANT WINS AN AWARD:
Please note that all winners of a 2015 Call Center Week Excellence Award will be asked to provide
one representative to partake in the 16th Annual Call Center Week Excellence Awards Ceremony,
taking place June 16, 2015 from 6:00 pm-9:00 pm.
THANK YOU!
CONTACT INFO:
Marly Derisma
Call Center Week Excellence Awards Coordinator
P: 212-885-2681
E: [email protected]
W: www.callcenterweekawards.com
AWARD CATEGORY: Best Use of VOC www.callcenterweekawards.com