Quick Set Up Guide
seethelight use fibre to bring you high-speed internet and telephone services - so we use some
equipment that you may not be familiar with. This next section will give you a quick overview of this
equipment. Please note, exact layout of equipment may vary.
Fibre Cable
Do not disconnect
ONT
Battery
Backup
Telephone
Adaptor
Telephone
Master
Socket
Patch
Panel
Your internal wiring is the responsibility of the house owner/landlord. To resolve an internal
wiring problem, please contact a qualified electrician. If a seethelight technician visits your
premises and the issue is caused by an internal wiring fault, you may be charged a call-out fee.
ONT (Optical Network Terminal) - This is where the light that passes through the fibre optics on the
seethelight network is converted into electrical signals for use by your telephone or computer.
Battery Backup - This useful piece of kit provides back up battery power, so if the mains power fails
you will still be able to make telephone calls for up to eight hours.
Patch Panel - This can be used to distribute data services throughout the home via internal
cabling. Using the patch cables between the socket and the ONT, you can deliver services wherever
they are needed in the home (not installed in all properties).
Telephone Master Socket - Is used to link your house’s internal cabling and telephone sockets to
the ONT.
Telephone Adaptor - Use this adaptor to connect a standard BT-style plug to your ONT’s phone
socket.
seethelight Router Setup Guide
www.seethelight.co.uk
Setting up your phone - A connection direct to the ONT
This diagram shows a telephone connection direct to the ONT through the attached telephone
adaptor. In the first instance, try connecting your phone directly into the ONT.
1
Ensure the telephone master
socket is connected to the ONT
at the telephone port 1 (POTS1)
2
Plug your telephone into
the telephone adaptor.
Setting up your phone - A connection through a telephone socket
This diagram shows a telephone connection using your house’s internal wiring and telephone
socket(s):
1
Ensure the telephone adaptor
is connected to the ONT by the
telephone port 1 (POTS1)
2
Internal
Wiring
You can now plug your
telephone(s) into any of your
home’s telephone sockets.
Need more help?
seethelight’s ‘Telephone User Guide’ is available on our website for further reference.
www.seethelight.co.uk
Setting up your internet connection - A wireless connection
Details of your SSID and encryption key can be found on page 5.
1
Insert an Ethernet
cable into LAN1 port
of the ONT
2
PORT 1
Take the other end of the
cable and insert into the
WAN port of your router.
Where possible try to place
your router in an open space.
3
You will now be able
to find the wireless
network and connect,
using your SSID and
Encryption key
WAN PORT
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
Setting up your internet connection - A wired connection
1
Insert an Ethernet
cable into LAN1
port of the ONT
PORT 1
2
Take the other end of the
cable and insert into the
WAN port of your router.
Where possible try to place
your router in an open space.
4
Take the other
end of the cable
and insert into
the internet port
of your internet
enabled device
WAN PORT
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
3
Take another Ethernet cable and
insert into any of the router’s
remaining LAN ports (1-4)
Please note the following:
Avoid trip hazards by ensuring cables are not dragged across open floor spaces, door openings,
stairs or walkways.
Your router is pre-configured, so once you have completed these steps you are ready to get online.
Router colour and model may vary.
Setting up your internet connection - A connection using internal wiring
By utilising your property’s internal wiring (where installed) you may be able to increase
wireless coverage by moving the router to a more central location, for example the living room.
You can also connect to the internet using a wired connection, again by using your internal
wiring. This allows you to move your router to a more convenient location, but still benefit
from the speed of a wired connection.
Please note, not all homes have internal wiring and this is normally installed by the house
builder during construction.
A wireless connection using internal wiring
1
PORT 1
2
Insert an Ethernet
cable into LAN1 port of
the ONT
Insert the other end directly into
the relevant port of the patch
panel, associated with the room
where you would like services*
3
In the relevant room, find your data port, and
insert Ethernet cable from the data port into
the WAN port of your router
Internal
Wiring
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
WAN PORT
A wired connection using internal wiring
Follow the steps set out as above. For a wired
connection however, take another Ethernet
cable and insert into any of the router’s
remaining LAN ports (1-4). Then take the other
end of the cable and insert into the internet
port of your internet enabled device.
PORT 1
You will now be able to access the internet.
Internal
Wiring
WAN PORT
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
LAN
PORT
(1-4)
* If your patch panel is not labelled with rooms, try each port until there is a match.
Your Router - Router lights and wireless SSID and encryption key information
Below is information on what lights need to be illuminated for your router to work and the SSID
and encryption key to connect wirelessly.
Please note: When connecting wirelessly, ensure you have selected the correct wireless network
from the list and the password is entered correctly. The password is case sensitive.
Reset
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
ZTE H298N Router
On/Off
Power
WLAN
PS
B1
US
e
on
Ph
W
N
LA
W
N3
LA
N2
LA
N4
LA
r
we
Po
N1
LA
et
rn
Inte
N
WA
B1
US
PS
e
on
Ph
W
N
LA
W
3
N4
LA
WAN
N
LA
LAN1
N2
LA
LAN2
t
ne
LAN3
1
LAN4
N
LA
USB2
er
Int
WPS
N
WA
r
we
Po
Reset
On/Off
Phone
Power
WLAN
PS
B1
US
3
e
on
Ph
W
N
LA
N
LA
W
N2
LA
N4
LA
r
we
Po
N1
LA
et
rn
Inte
N
WA
For your router to be working
correctly, the below lights should
always be green.
ZTE H298N
Username: admin
Password: quick
Power
WAN
Internet
Internet Technical Help - Connecting wirelessly to the internet
1
ne
Pho
USB
er
4
3
2
1
N
WLA
PS
W
WAN
et
ern
Int
LAN
LAN
LAN
LAN
Pow
Like radio and television waves, wireless is subject to interference from electrical sources. If you have
low signal strength, or keep losing connection, it could be because some objects are interfering with
your router and causing ‘noise’. Try these tips to get the best out of your wireless:
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
WLAN
B
US
1
3
1
one
N4
LA
N
LA
N2
LA
Ph
er
4
3
2
1
AN
B1
US
WL
PS
W
WAN
rnet
Inte
LAN
LAN
LAN
LAN
ne
Pho
Pow
et
N
WLA
PS
W
N
LA
r
we
Po
n
er
Int
N
WA
In the first instance, power off and
on your internet enabled device and
router to see if this helps. Some
laptops have a wireless switch; make
sure this is turned on.
Move your router to a common area,
such as a living room. Make sure your
router isn’t crowded, is in a central
location and is not placed on the floor.
Thick walls can reduce the range of
your wireless connection. Place the
router away from walls
AN
B1
PS
N4
LA
N3
LA
N2
LA
e
on
Ph
WL
W
US
N
WA
N1
LA
t
ne
er
Int
r
we
Po
e
B1
on
Ph
US
et
AN
N4
LA
N3
LA
N2
LA
N1
LA
WL
S
WP
N
WA
r
we
Po
ern
Int
Emptying Cache
Print
File
Zoom (100%)
Safety
downloads
anage add-ons
F12 Developer Tools
Add site to Start menu
View downloads
Manage add-ons
F12 Developer Tools
Go to pinned sites
Go to pinned sites
Compatibility View Settings
Report website problems
Internet options
Compatability View settings
About Internet Explorer
Report website problems
WLAN
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
WP
r
e
4
3
2
1
S
N
LA
W
N
WA
et
ern
In t
LAN
LAN
LAN
LAN
Phon
B1
US
we
Po
PS
B1
US
e
on
Ph
N4
LAN
W
W
LA
N3
N2
N1
WAN
wer
Po
t
ne
er
Int
LA
LA
LA
N4
N3
PS
B1
US
W
et
LAN
W
N2
N1
N
e
on
Ph
LA
LA
LA
WA
wer
Po
n
er
Int
LA
e
N
3
1
4
B1
Phon
US
wer
Po
WPS
WLA
N
WA
LAN
ne
er
Int
LAN
LAN2
LAN
t
S
N
LA
W
WP
N
WA
e
ern
In t
LAN4
LAN3
LAN2
LAN1
ne
Pho
B1
US
wer
Po
t
Reset
On/Off
WPS
USB2
LAN4
LAN3
LAN2
LAN1
WAN
Phone
Power
USB
1
N
et
N
LA
N4
LA
N3
LA
N2
LA
N1
LA
ne
Pho
S
WP
W
WA
wer
Po
Make sure the router and ONT are
switched on and plugged in at the
mains, as demonstrated above.
Exact layout of equipment may vary.
ern
Int
WLAN
Keep your router away from
reflective or shiny surfaces such as
fish tanks, mirrors, windows and
filing cabinets, as the signal can
bounce of these objects.
Do not place your router next to
metallic objects, microwaves, cordless
phones or RF transmission devices
as these send out radio signals which
can interfere with your router,
97%
12:00 PM
Settings
12:00 PM
97%
Wi-Fi
Wi-Fi
97%
12:00 PM
Wi-Fi
B1
e
on
PS
Ph
W
N
LA
W
US
N3
LA
N2
LA
N4
LA
r
we
Po
N
WA
N1
LA
et
rn
Inte
Wi-Fi
Forget this Network
i
YOUR-ROUTER
IP ADDRESS
DHCP
CHOOSE A NETWORK...
S
e
N
LA
W
WP
N
WA
et
ern
In t
LAN4
LAN3
LAN2
LAN1
Phon
wer
Po
B1
US
i
IP Address
i
Subnet Mask
Other...
IP ADDRESS
BootP
Static
DHCP
BootP
Forget Wi-Fi
Network Static
“
”?
IP Address
Your IPhone will no longer join this
Wi-fi network.
N2
PS
Subnet Mask
Cancel
Router
DNS
DNS
Search Domains
Search Domains
Client ID
Client ID
B1
US
LAN
W
W
WAN
Router
e
on
Ph
wer
Po
t
ne
er
Int
LAN3
LA
Do not place your router in an
enclosed space, such as a cupboard.
This can limit the signal. Your router
needs space and should be in your
line of sight.
LAN1
Bluetooth equipped devices like
mobile phones send out radio signals.
which can interfere with your router.
Try turning these off one at a time to
see if it make a difference.
LAN4
Ask to Join Networks...
Forget this Network
Forget
Sometimes forgetting a Wi-Fi
network on your phone can help.
In Wi-Fi settings, select the network
name you want to forget. Tap (i) and
select “Forget this Network”.
AN
WPS
Power
B1
Reset
On/Off
Empty the browser cache - the
process is different depending on
the browser you are using. Use the
internet options to clear your cache
PS
4
1
N
WLA
PS
W
LAN
ne
Pho
USB
3
2
1
et
ern
Int
LAN
LAN
LAN
er
WAN
Ensure that your computer’s
anti-virus software and operating
system is up to date and you
regularly run a full virus scan.
Pow
A wired connection is always going
to be faster than wireless. For faster
speeds, try connecting your PC and
router with an Ethernet cable and
leave Wi-Fi for your other devices.
N4
LA
About Internet Explorer
N3
LA
Internet options
Phone
N2
LA
WAN
e
on
Ph
LAN1
WL
LAN2
W
LAN3
WLAN
US
LAN4
N
WA
USB2
r
we
Po
WPS
Power
N1
LA
t
ne
er
Int
Reset
On/Off
Using your equipment safely
You should follow the instructions in this setup guide to avoid equipment being set up
incorrectly or in an unsafe manner. If you are concerned about the instructions in this guide
or the safety of your equipment, please contact seethelight on 0800 331 7638 or contact us
through out website at www.seethelight.co.uk/contact.php.
The equipment provided to you has been constructed to meet international safety standards.
However, you must ensure you always take care when setting up your equipment.
Please read and adhere to our guidance notes below:
•
•
•
•
•
•
Never remove the cover of your router or ONT in your home.
Never touch, remove or tamper with the fibre cable connected to your ONT.
Do not try and repair any of your equipment if it is faulty, Instead please contact
seethelight as soon as you suspect the equipment is faulty.
Never insert anything into holes or slots in the equipment apart from where instructed to
in this guide and other guides produced by seethelight.
Do not store your router in hot, cold, damp or dusty environments.
Your router works best when it is in an open space. Place your router somewhere central
and do not cover any of the router’s ventilation holes and slots.
Configuring your router or changing its settings
If you would like to change any of your router’s settings, such as changing the admin
password, changing the router’s channel or changing the encryption type and key, then you
can do so by following the instructions below.
•
•
•
Launch your web browser.
In the address bar, type: http://192.168.1.254
Enter the username and password into the router’s web page.
ZTE H298N
Username: admin
Password: quick
Contact us
At seethelight we value and encourage customer feedback on any aspect of our service. If you
would like to get in touch with us, you can do so in the following ways:
Phone:
Customer / Technical Services - 0800 331 7638
Contact us form:
Please contact us using our contact form on the website at www.seethelight.co.uk/contact.php
Internet:
You can visit seethelight’s ‘Help’ section on our website: www.seethelight.co.uk
There are many helpful guides on our website, where you can find more information on:
•
Telephone help, including setting up Voice services such as Voicemail and Call Divert.
•
Broadband help, including setting up your equipment, wireless help and troubleshooting
•
Billing and Accounts, including setting up an online account or changing your details.
By post:
seethelight, Driscoll 2, Ellen Street, Cardiff, CF10 4BP
Important notice:
If you are calling to report a broadband fault, we recommend that you are at home with your
router and PC powered on.