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Receiving eGPFR Requests and
Sending eGPFR Responses
GP Factual Report (GPFR) is used by the Department of Work and Pensions (DWP) in
cases where a disability benefit claim is being made. The purpose is to verify with a
claimant’s GP that the disability is as claimed.
This process can be completed electronically via SCI Gateway, using an electronic GPFR
(eGPFR) Request and Response. The Request is sent to the claimant’s GP practice in the
form of a letter detailing the information required, and the GP replies using a protocol
similar to those used when sending a referral.
This section covers:

Viewing eGPFR Requests

Opening, Printing and saving eGPFR Requests

Replying to eGPFR Requests

Sending eGPFR Responses
NATIONAL INFORMATION SYSTEMS GROUP (NISG)
SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Viewing eGPFR Requests
When you log on to SCI Gateway the home page is displayed – click on the link to show
all new eGPFR Requests.
Click here
Yellow icon denotes
eGPFR Request

Worklist is filtered to display eGPFR
Requests not yet viewed/printed
When you click on the link to show new eGPFR Requests, the worklist will be
filtered to show only those eGPFR Requests that have been received but not yet
viewed, printed or replied to.
See Section 4 of the Sending and Receiving Messages User Guide for more
information about filtering the worklist.
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Opening, Printing and Saving an eGPFR Request
To open and view an eGPFR Request click on the patient name in the Worklist
Click here
to open
Click here to
produce a
printout
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Click here to
save a copy
Click here to
change the status
in the Worklist –
see Section 4 of
User Guide
Click here to
reply to the
eGPFR Request –
see page 1-5
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
eGPFR Request Options
Print
Prints a copy of the request. The request remains on the eGPFR Request Worklist and the
printed flag is set.
Save
Allows you to save the request as an HTML file or as a text file. The Request remains on
the eGPFR Request Worklist.
Change Status
Opens the Set status & flags window, allowing the user to set a flag of Filed or change
the status of the Request (if this function has been set up by the local health board area).
See Section 4 of the Sending and Receiving messages User Guide for more information on
changing the status of a message.
Reply
Removes the Request from the worklist and creates an eGPFR Response message that is
available from the eGPFR Response Worklist - see following page.
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Replying to eGPFR Requests
Open the eGPFR Request as described on page 1-3.
Click on Reply in
the eGPFR
Request Letter
The eGPFR Request closes and the eGPFR Response Worklist is generated and displayed.
The eGPFR Response opens in a separate window with some information pre-populated.
Worklist is changed to display
eGPFR Response Worklist –
EGPFR Response is displayed
in separate window
Blue icon denotes eGPFR Response

The Customer’s Details and Conditions/Disabilities tabs are pre-populated from the
eGPFR Request.
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Completing an eGPFR Response
The eGPFR Response needs to be completed with the information requested.
Click on each tab to
complete the report
Click here to
cancel the
response

Click here to
preview the
response letter
Click here to park the
response and return to
the worklist
Click here to submit
the completed
response to DWP
The eGPFR Response allows the GP to provide the information required by the
DWP and to claim the standard fee for completing the form.
It works in the same way as the referral protocols used in SCI Gateway. Click on
each tab along the top of the form to complete the Report. Tabs contain requests
for information about the claimant’s disabilities and details of requests for payment
of the fee due for completing the report and VAT number if applicable.
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EGPFR REQUESTS & RESPONSES
USER GUIDE
EGPFR Response Options
Cancel
Closes the window without saving any changes and returns the user to the Worklist.
Preview Letter
Opens a separate window containing the original eGPFR Request and the Response. From
here you can click on the Print button to print a copy of the document if required. If you
want to save a copy of the eGPFR Response you will have the option to click on Save if it
has been submitted.
Park
You can select this option if you prefer to complete and send the eGPFR Response at a
later date. It closes the window, saves any changes that have been made and returns the
user to the Worklist.
Send
Checks the Response for any missing mandatory fields – these will be highlighted at the
bottom of the window if present. If all mandatory fields have been completed the Options
window will be displayed when you click on the Send button – see pages 1-8 to 1-9.
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Sending an eGPFR Response
If parked, an eGPFR Response will be displayed in the worklist with a status of ‘In
progress’. Follow from step 1 to open the In Progress eGPFR Response and send it.
Follow from step 3 if completing the eGPFR Response from clicking on Reply as described
on page 1-5:
1
From the Home Page
click on the ‘in progress’
link for eGPFR Responses
– the eGPFR Response
Worklist will be filtered to
show In Progress
responses
2
Open the eGPFR
Response by clicking on
the name required
Click here
3
Complete the information
as required and click on
4
If any mandatory
information is missing
links will be displayed to
to navigate you to the
areas required - complete
and click on Send
Send
Click on the links to
complete the missing
information
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SCI GATEWAY
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EGPFR REQUESTS & RESPONSES
USER GUIDE
The eGPFR Response
Options window is
displayed with The
recipient will accept
this message, click on
Proceed
6
A warning message will
be displayed. This is the
last opprotunity to
change the eGPFR
Response. Click on Yes
to continue
Click on Yes
to continue
7

You are returned to the
worklist and the response
has been removed as it is
no longer In Progress
To view the eGPFR Responses that has been have been submitted open the
worklist from the Home page.
Point to Messages and click
on eGPFR Response
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SCI GATEWAY
EGPFR REQUESTS & RESPONSES
USER GUIDE
Save an EGPFR Response to Docman
To save an EGPFR Response to Docman you must use the Drop a Document option on
your desktop. Open the required eGPFR Response from the worklist:
Click on Save
Navigate to Desktop
– the file name is
added by default but
can be changed if
required
Click on Save
The message will be saves to the desktop and can now be saved to Docman.
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SCI GATEWAY
Drag the saved file to the Drop a document here
EGPFR REQUESTS & RESPONSES
USER GUIDE
icon as shown below:
Click on the Filing
Section required,
click on Select and
follow your usual
Docman filling
process

A patient’s CHI number needs to be identified in a document in order to save it
directly into Docman. EGPFR messages to do not contain the patient CHI number
therefore it is not possible to save a document straight to the patient’s record in
Docman.
The Drop a Document icon on your desktop may look different to the one pictured
above.
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NATIONAL INFORMATION SYSTEMS GROUP (NISG)