Agreement
This is a legal agreement (“Agreement”) between Lostine and the primary user identified
below, whether you are an individual, a legal entity or the company or corporation you
are employed by or work for.
Lostine Website User Account Access Authorization
o I hereby acknowledge and agree whether I work individually or if I am employed or
working for a company, corporation, legal entity or other individual (collectively
“company”), that I have been fully authorized by my such person or entity to access
this account as the primary user and that I represent and warrant that I have all
necessary legal authority to bind myself or my company to the terms and conditions
of this Agreement and the use of all information, data or account information
contained in this website to which I have will have access. I further agree and
acknowledge that I agree and/or have been authorized by my company to view the
website contents, and to modify any account information of the company, change
payment methods, and place and modify orders on this account.
o As the primary user for this account, I agree that I or the company is responsible for
any additional users whom I may add from time to time. These additional users may
place and modify orders and modify account information. I agree that I or the
company is responsible for keeping our user names and passwords secure. I will be
solely responsible and liable for any activity that occurs under my user name or
additional users.
o Further I or the company confirm we are accessing the account for legitimate reasons
as a retailer purchasing for resale only and have valid resale and business licenses as
required by my local government agencies. I agree that I or the company
acknowledge that the designs and images used by Lostine on this website are the sole
property of Lostine LLC and are copyrighted.
Terms and Conditions
Prices
o Prices are listed wholesale, USD.
o Prices are subject to change without notice.
o The wholesale prices listed in catalog and website are for stocking retailers only.
Trade customers without a physical retail storefront or a catalog operation are subject
to a 50% surcharge.
Orders
o Minimum opening order is $500 and reorders are $200. Drop shipments direct to
consumer are subject to an additional fee of $20.
o Orders must be written in case pack quantities as indicated in catalog and website.
Lostine reserves the right to increase quantities to meet case pack requirements. All
case pack requirements are per item number.
o Backorders will ship when available without notice.
Products
o The use of natural wood and stone used in some of our products will inherently create
some variations in color and texture. Please email us with any questions or concerns
prior to shipment.
Payment
o Payment is by credit card and pre-approved Net 30 terms only.
o Opening orders and international shipments are credit card only.
o We accept credit card payments with Visa, Mastercard, American Express and
Discover.
o Terms of Net 30 are available upon approval for businesses more than 2 years old and
well rated by credit agencies.
o A $30 fee will be charged for returned checks
Late Payments
o A finance charge of 1.5% (18% annually) will be added to all past due amounts.
o Customer agrees to pay all collection costs and attorney’s fees
o Delinquent accounts will be reported to credit agencies and bureaus.
Shipping
o All orders are FOB our warehouse in Philadelphia, Pa.
o Shipments will be delivered by UPS, Fed Ex or common carrier at our discretion.
Lostine will not be responsible for additional charges for inside deliveries.
o Special handling or shipping instructions must be specified and confirmed in advance
and are subject to extra changes.
o International customers are responsible for entry into destination country, including
freight forwarding arrangements, customs clearance and all associated broker charges,
import duties, customs fees, tariffs and taxes. Shipping and other fees for orders
denied by customs or refused by customer will not be refunded.
o Due to the nature of our products, some items will be shipped in oversized cartons,
which may result in higher freight cost.
o Consumer Drop Ships are available. Please see website for details.
Claims and Returns
o Claims for replacement of damaged or missing items must be reported to Lostine in
writing within 3 business days from receipt of shipment. Freight damage is the
responsibility of the carrier. Any shipping damage must be claimed by the consignee
with the carrier.
o Return of goods require a Lostine Return Authorization number and will not be
accepted without prior authorization and specific instructions from our customer
service department.. Return request must be received within 10 business days of
shipment.
o Returns must be received in their original condition at our 3747 Ridge Avenue
Philadelphia PA 19132
o All returns are subject to a 20% handling and restocking fee.
o Unauthorized returns and refused shipments will be charged a 20% restocking fee and
all freight charges.
(below scroll box)
By entering my name below, I agree to the above terms and conditions of this entire
Agreement whether the primary user is me as an individual or on behalf of my company.
Type your name: _____________________________
Title: ______________________________________