ShoreTel Satisfies Tulip’s Hunger for Better Customer Service
LONDON, UK, Jan. 16, 2013 – ShoreTel® (Nasdaq: SHOR), the leading provider of
brilliantly simple unified communications platforms, including business phone systems,
applications and mobile UC solutions, today announced that Tulip Ltd, one of the UK’s
leading food producers, has selected ShoreTel for its UC platform. The ShoreTel solution
enables Tulip to provide better customer service and has improved internal communication
among its employees.
Tulip produces over 358,000 tonnes of meat each year and is one of the leading providers to
UK supermarkets. Tulip offers a range of products including the brands Danepak and Spam
and in recent years has grown substantially largely as a result of acquisition. Due to the high
level of demand, customers expect production to run smoothly and require a high level of
service.
In order to keep up with its own growth, Tulip decided to integrate a Unified Communication
platform across their 24 sites. Having investigated all major suppliers of UC, including Cisco,
Tulip selected ShoreTel’s UC platform, implemented by Response Data Communications,
as it needed a solution that would be cost-effective and easy to maintain, while helping the
company to remain a modern, connected and a geographically diverse business.
The ShoreTel UC solution allows real-time management of all communications channels –
email, voice and Web chat – enabling a better and more responsive customer experience.
ShoreTel matched all of Tulip’s requirements by enabling them to reduce implementation
time and cost as well as allowing seamless communication across its sites. The brilliantly
simple solution enabled Tulip to extend the functionality of a desk phone to mobile devices,
with the next step being to integrate the UC platform across all 24 of Tulip’s sites, allowing
for a conference bridge between each one.
“We chose ShoreTel because they matched all our requirements, and frankly, no other
supplier came close,” said Tony Brown, IT director at Tulip. “We can now leverage this in the
future by implementing the conference bridge which will allow us to link all the sites together
for communication purposes, as well as enhancing our profile and the service we can deliver
to our retail customers.”
”Tulip’s aim is to provide quality products as well as excellent customer service,” said Adrian
Hipkiss, EMEA managing director and vice president at ShoreTel. “A growing organisation, it
knows the importance of providing an excellent customer experience and needed a UC
platform that will streamline its communications needs and we are very pleased to help them
deliver this.”
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About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose
brilliantly simple unified communications platforms, applications and mobile UC solutions
promise a new rhythm of workforce engagement and collaboration. With costly complexity
eliminated by design from its award-winning, all-in-one IP phone system, UC and contact
center solution, and its industry-leading hosted phone system, workers enjoy a freedom and
self-reliance that other providers can’t match. Users have full control to engage and
collaborate, no matter the time, place or device, for the lowest cost and demand on IT
resources in the industry. ShoreTel is headquartered in Sunnyvale, Calif., and has regional
offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.