AVG Email Archive Frequently Asked Question
Table of Contents
Overview .................................................................................................................................................... 2
What is the difference between AVG Email Archive and AVG Email Archive Lite? ... 2
Activation ................................................................................................................................................... 2
How to Activate AVG Email Archive ............................................................................................ 2
How to Activate ARCHIVING for Specific Users ...................................................................... 3
How to enable global search and recovery in ARCHIVING ................................................ 3
Is there an Outlook 2010 AVG Email Archive Plug-in? ........................................................ 3
Configuration............................................................................................................................................ 4
How do I upload email from Exchange into AVG Email Archive? .................................... 4
ExchangeSync requires a license key, where do I get one? ............................................. 4
Once ExchangeSync completes the One-Time Backup, can I uninstall? ...................... 4
How can I archive internal email? ............................................................................................... 4
How do I import email from a PST file into AVG Email Archive? ..................................... 4
Can I configure one user to have access to another user’s archived email? .............. 5
Overview
What is the difference between AVG Email Archive and AVG
Email Archive Lite?
AVG Email Archive provides businesses with a complete, searchable email archive
with full email continuity during local email server outages and rapid retrieval of
emails that have been deleted locally. It is a searchable knowledgebase of a
company’s intellectual property stored in email, and a rapid means of responding to
discovery requests for legal proceedings. AVG Email Archive is an indefinite and
unlimited archive that will allow for importing stored messages on Exchange as well
as archiving internal messages.
AVG Email Archive Lite is a 60-day rolling archive. Internal messages are not
stored in the archive, and it is not meant for compliance. It does, however, allow
for a user to send/receive should there be an interruption of mail service on their
local server. It will also allow for a user to search and retrieve messages within the
60 days.
Activation
How to Activate AVG Email Archive
1.
2.
3.
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5.
Log in AVG AntiSpam (https://cloudcare.avgcloud.net ) using your Solution
provider credentials
Click on the Customer you would like to enable AVG Email Archive for
Mouse over Solutions on the top menu
Click on ARCHIVING
a. You can select Archiving Lite which only archives emails for a
maximum of 60 days
b. You can also select Turn Archiving On for all users if you want to
enable ARCHIVING for all the users.
Once you click “Save”, wait 15 minutes and you can then login to
https://archiving.avgcloud.net using the same credentials used to login to
view quarantined mail.
How to Activate ARCHIVING for Specific Users
If you did not activate ARCHIVING for all users, you can activate ARCHIVING for
individual users by clicking on the Name of the user, mouse over “Solutions ->
ARCHIVING -> Settings”.
How to enable global search and recovery in ARCHIVING
1. Log into https://archiving.avgcloud.net using the
[email protected] address
2. Click on Administration -> Manage Users -> “Show Active Users"
3. Find and Click on the user that will have global search access
4. Click on the "Access Level" tab -> Select "Global Search" and hit Save
5. Now exit Admin
6. Click on "Global Search" on top menu bar
7. Enable "Global Search"
8. Click on "Email Recovery"
Is there an Outlook 2010 AVG Email Archive Plug-in?
1) Right click on the Outlook Mailbox and Add Folder called ARCHIVE (or
whatever you’d like to designate for access to the customers archive.
2) Then right click on that folder and make it a “Favorite”.
3) Right click on that folder and go to homepage. The "Folder Homepage" will
rely on IE cookies. First login to AVG AntiSpam through Internet Explorer,
and select "Remember Me". Doing this will remove the need to login every
time through Outlook.
4) Set the homepage to https://archiving.avgcloud.net and check “Display
homepage by default for this folder”.
Configuration
How do I upload email from Exchange into AVG Email Archive?
AVG Email Archive has a second component called ExchangeSync for customers or
solution providers who have Exchange. ExchangeSync can be installed on any
Exchange server or PC with Administrative access to Exchange. ExchangeSync can
be downloaded from our Support & Utilities page.
ExchangeSync requires a license key, where do I get one?
ExchangeSync does in fact require a license key. To receive a key, please email
[email protected] and we will email you a license key that can
be used for all implementations under your solution provider account.
Once ExchangeSync completes the One-Time Backup, can I
uninstall?
While not recommended ExchangeSync can be uninstalled after the One-time
backup completes. We recommend that after the completion of the One-time
backup you stop all syncs and leave ExchangeSync installed should you need to
perform a future One-Time backup on a new user or corrupt mailbox.
How can I archive internal email?
Yes, we can create a custom journal contact that can be created on the server and
configured to capture internal mail. ExchangeSync can also be used to capture
internal mail
How do I import email from a PST file into AVG Email Archive?
You will first need to convert the PST Files into EML Files.PST to EML exporting
requires a special converter here’s what we recommend:
http://download.cnet.com/Exporter-for-Outlook/3000-2369_410698808.html?tag=mncol;
The software is $12, but it is well worth it in our opinion and works great based on
other partner feedback.
Can I configure one user to have access to another user’s
archived email?
Yes, when AVG Email Archive is enabled an administrator account
([email protected]) is automatically configured and has
“Administrator” privileges within AVG Email Archive.
To access AVG Email Archive using the postmaster account – click on users –
located/click on the postmaster user – user options – Password.
Once you have logged in as the postmaster, you will complete the company
configuration and have Administration access to assign other users within your
domain Administrative privileges.