Other useful information
Laundry facilities
Washing machines, tumble dryers, irons and ironing boards are available for your
personal use. Alternatively supporters can take your laundry home or if you have
home leave you may wish to do it at home yourself.
Cash and
valuables:
Please do not bring credit/debit cards, cheque books, large amounts of cash or
valuables to the ward. If possible ask your supporters if they can take them home for
you. If not we have a safe where small items may be kept. The Trust cannot take
responsibility for theft, loss or damage of any items of property brought onto or left
on the premises.
OAK 1 and 2,
Acute Adult Mental Health
Internet access:
We have a laptop from which clients are able to access the internet. This will be
monitored by staff and is available outside of group times.
The Cavell Centre
Mobile phones:
Please do not bring phones with recording devices. The charger for your phone will
be kept in the ward office.
Electrical items:
These need to be tested by the hospital engineering staff before use. Items such as
hair straighteners will be kept in a locked cupboard and may be used with
supervision.
Compliments
complaints
Please discuss any issues with any member of staff or the ward manager. In many
cases we will be able to sort your problem out straight away. If you would prefer to
talk to someone who is not involved in your care we can help you to contact Patient
Advice and Liaison Service (PALS) or an independent advocate. You and your
supporters will also be asked to complete a satisfaction questionnaire which we
value and will help us to improve our service.
For enquiries
Rena Hughes
Modern Matron, Adult Mental Health Services
T 01733 776037
The Patient Advice and Liaison Service (PALS) provides service users, their carers and
families with help, information and support to resolve concerns quickly and efficiently.
Freephone 0800 376 0775
T 01223 726774 (during office hours)
A confidential e-mail service is also available at:
[email protected]
Cambridgeshire and Peterborough NHS Foundation Trust
HQ Elizabeth House, Fulbourn Hospital, Fulbourn, Cambridge CB21 5EF
T 01223 726789
F 01480 398501
www.cpft.nhs.uk
In partnership with the University of Cambridge
Welcome to Oak 1 and 2
We have an 18-bed female acute mental health unit and an 18 bed male acute mental health
unit within The Cavell Centre. The wards are a safe environment where we will support you to
recover quickly in order for you to return home as soon as possible.
Soon after arriving on the ward you will be seen in private by a nurse and a doctor. We will
talk to you about how you are feeling, what has been happening that has led you to be here
and what might help you to feel better – this is what we call an assessment. It will help us
decide what support, care and treatment we can give you to aid your recovery. We will also
ask about your physical health.
If you are admitted you will be shown around the ward and introduced to staff and other clients.
You will be allocated a primary nurse who will see you on a regular basis as well as a key
worker who will see you in the absence of your primary nurse. As well as doctors and nurses
we also have a psychologist and occupational therapists on the wards. The occupational
therapist will meet with you when you are settled on the ward and explain their role and the
therapeutic group programme to you. Other staff that visit the ward include pharmacists, a
chaplain and independent advocates.
As you begin to feel better you may have periods of home leave in order that your discharge is
organised and gradual. This and your aftercare plans will be discussed with you and your
supporters. You will be followed up by the ward (usually a phone call) within 7 days of
discharge.
Our approach to providing services is governed by a philosophy of recovery and our service is
designed and delivered within the principles of recovery;
“Recovery is about seeing people and people seeing themselves as capable of recovery rather than
passive recipients of professional treatments. It is about working out strategies and taking control of
our own lives” (Allot, 2006)
Ward routine
So that you get the maximum benefit from your stay there is a set routine on the ward.
Meal times:
Breakfast – is available on the ward between 8am and 9:30am
Lunch – you will have the choice of going to the canteen or staying on the ward for
lunch. Lunch is at 12.15pm and is usually a hot meal.
Tea – you will have the choice of going to the canteen or staying on the ward for tea.
Tea is at 5pm.
Hot drinks, squash and water are available at all times from small kitchens on each ward. Fruit is also
available throughout the day.
Groups:
Staff will explain the group timetable to you and you will be offered a copy of the
timetable to help you decide which activities you would benefit from. All clients are
expected to attend activities during the day, starting with a community meeting at
9.30am
Smoking:
There are set smoking times on each ward during which you have access to an
outdoor area reserved for smoking. It is against the law to smoke anywhere else on
the ward or hospital grounds. If you wish to stop smoking staff are able to advise you
and offer a range of nicotine replacement products.
Patient &
Staff Time
(PAST):
This is time for you to spend one to one with your key worker or primary nurse to d
discuss any issues that you may have. They will support you by listening, advising,
problem solving or assisting you to contact other agencies that may be able to help.
this happens every day between 11am-12noon and 4pm-5pm.
Reviews
Ward Rounds:
Visiting times:
You and the professional team caring for you will have a review meeting once per
week. You will be informed of the time in advance. Your views and those of your
supporters are very important to us, so we encourage yourself and friends, family,
or advocate to attend if you wish.
Monday to Friday 6pm – 8pm
Saturday and Sunday 2pm-4pm and 6pm-8pm
1.
2.
3.
These times are set to encourage you to attend the group programme.
If these times are inconvenient for your visitors please speak to the nursing
staff to negotiate alternative times
Please ask your visitors to inform the ward in advance if young children will
be visiting to check that this is appropriate.
.
Medication times: Everyone has a different medication regime so staff will remind you if you are due
tablets at any of the following times:
Between 8am and 9am, 1pm, 6pm, 10pm.
Your doctor will have discussed any prescribed medication with you and the nursing
team. You can discuss any queries that you have about your medication with your
primary nurse, doctor or the pharmacist.